[karmic] Audio CDs do not play in rhythmbox after upgrade

Doris,

Thank you for taking the time to report a bug and helping to make Ubuntu better. I see that you described what you expect happened in good detail, but I don't see a description of what currently happens besides that the "Unknown" label no longer appears.

It would be helpful for you to describe what you do see happening from when you put the cd into the computer. Also, is rhythmbox already running or not when inserting the cd? Lastly, can you please take a screenshot of your desktop showing rhythmbox after the CD is inserted. A screenshot can be taken by pressing the "Print Screen" button on the keyboard.

Thank you so much for responding!

I'm sorry, about not being more clear in my report about what happens, compared to what I expected to happen, based on what happened before.

The thing is, nothing happens. Absolutely nothing at all. It makes no difference if I insert the CD when the internet connection is on or off, whether I have tabs opened, or whether the desktop is just sitting there empty. It also made no difference if I opened the Rhythmbox through the applications menu first, or after inserting the CD.

To describe it intuitively, it's as though the connection between the computer tower, where I insert the CD, and the display monitor, screen, Rhythmbox, etc., were completely severed. As soon as I would put a CD in, before, immediately there was a response, and now there is simply no response whatsoever. I am baffled!

I will try to take a screenshot, and attach it, if that is what you are asking?

Okay, I took the screenshot, and it shows the Rhythmbox on the Desktop, after the CD was inserted, but the inserting didn't bring up the tracks or anything, like it used to, after I clicked on "Unknown" as I said many times~sorry, but it's disconcerting not to have it there. To get the Rhythmbox at all, now I have to go to the applications menu and click on it. Before it responded when I answered the little window asking me if I wanted to use it to play the CD which it told me it had noticed that I had just inserted. Then the Rhythmbox appeared on its own, and all I had to do was click "Unknown" and all the tracks appeared in the right place and it played when I clicked on "Play." If there's something I'm supposed to do differently now, that I don't know about, please tell me! I looked through all of the information in the current Rhythmbox, and it definitely says it's supposed to play inserted CD's, but it absolutely doesn't have anything I can find to tell it to go ahead and do that.

Any help will be very much appreciated.

Thank you!

Doris
frustrated trying-to-be-computer-user

> Date: Mon, 9 Nov 2009 17:05:23 +0000
> From: <email address hidden>
> To: <email address hidden>
> Subject: [Bug 478962] Re: Before Ubuntu upgrade to 9.10, the Rhythmbox side pane had the item "Unknown" which I had to click to play inserted CD's. That's missing, so I can't play CD's. Help! I don't know what to do, if not that?
>
> Doris,
>
> Thank you for taking the time to report a bug and helping to make Ubuntu
> better. I see that you described what you expect happened in good
> detail, but I don't see a description of what currently happens besides
> that the "Unknown" label no longer appears.
>
> It would be helpful for you to describe what you do see happening from
> when you put the cd into the computer. Also, is rhythmbox already
> running or not when inserting the cd? Lastly, can you please take a
> screenshot of your desktop showing rhythmbox after the CD is inserted.
> A screenshot can be taken by pressing the "Print Screen" button on the
> keyboard.
>
> ** Changed in: rhythmbox (Ubuntu)
> Status: New => Incomplete
>
> --
> Before Ubuntu upgrade to 9.10, the Rhythmbox side pane had the item "Unknown" wh...

Ok, I am fairly convinced that this isn't a problem with rhythmbox as much as it is a problem with Ubuntu not recognizing the insertion of the CD. Just to test, could you find a non-music CD or DVD and insert that into the drive to see if Ubuntu does anything?

Yes, exactly,

but why? why doesn't Ubuntu recognize the insertion of the CD. I had already tried a DVD I want to use to learn Quebecois French, and it didn't recognize that either, and this morning I tried, as you suggested, inserting a CD that isn't music, it's an audio book CD of Margaret Atwood, and it made absolutely no impression whatsoever either. Nada. But it was doing this "recognition" perfectly before the upgrade to Ubuntu 9.10, so what has to be done to fix it? Can it be fixed?

Thank you for your response!

Doris

> Date: Tue, 10 Nov 2009 15:06:50 +0000
> From: <email address hidden>
> To: <email address hidden>
> Subject: [Bug 478962] Re: Before Ubuntu upgrade to 9.10, the Rhythmbox side pane had the item "Unknown" which I had to click to play inserted CD's. That's missing, so I can't play CD's. Help! I don't know what to do, if not that?
>
> Ok, I am fairly convinced that this isn't a problem with rhythmbox as
> much as it is a problem with Ubuntu not recognizing the insertion of the
> CD. Just to test, could you find a non-music CD or DVD and insert that
> into the drive to see if Ubuntu does anything?
>
> --
> Before Ubuntu upgrade to 9.10, the Rhythmbox side pane had the item "Unknown" which I had to click to play inserted CD's. That's missing, so I can't play CD's. Help! I don't know what to do, if not that?
> https://bugs.launchpad.net/bugs/478962
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “rhythmbox” package in Ubuntu: Incomplete
>
> Bug description:
> When the upgrade for Ubuntu 9.10 was offered, I thought I was expected to allow it to run, I am rather new at this stuff. It took all afternoon last Sunday, a week ago, and since then I have encountered several unfamiliar problems. The most disturbing is that the Rhythmbox no longer contains, in the side pane, the option "Unknown" which I was able to play my inserted CD's by clicking, once I had inserted one in the computer mechanism for that. At that time, the computer monitor would also display a small window telling me that it had noticed that I had inserted a CD and asking if I wished to use Rhythmbox to listen to it. I would then click "okay" and it would disappear that window and open Rhythmbox. At first I didn't know what to do, and it took some trial and error to figure out, but I found that if I clicked on "Unknown" the computer would oblige my wish to listen to the CD by listing all of the tracks and that then when I clicked on "Play" it would oblige me even further by doing so. I was very happy to discover how to do this, but now there is no item "Unknown" listed, and therefore, having tried everything I can find to click on, and to no avail, I am at my wits end, as I cannot listen to my CD's at all. HELP! please?
>
> Apparently this involves firefox-3.5, and something about /var/log/dist-upgrade/. I tried to figure out what is wanted for information, but most of what I've read is beyond my vocabulary, computer-wise, which is limited still. I am trying, but much is assumed, and it is hard to figure out where to learn it from. Please try to help me get my CD's to play.
>
> ...

"...inserting a CD that isn't music, it's an audio book CD..."

Forgive my lack of clarity.... when I said non-music CD, I meant non-audio CD. Like a CD for a program, or data backups, or pictures. It is interesting that a DVD didn't work either. What is the make/model of your computer. Even better, if you know, what is the model of the CD/DVD drive?

Oh. phooey. I don't think I have anything else. Except for the audio stuff, which I got from the library, all I have is the language DVD that a friend from Quebec mailed to me. I live up on a mountain, and it's hard to get out, the nearest "shopping" is an hour's drive each way, though at least the library is close, but there's only that and the post office, about a 10 minute drive, when the roads are passable.

What sort of thing would a "program" CD be for? I did buy a 1 GB thumb drive, I think that's the right term, but I haven't tried it yet, because the man at the shop in Vernon said he didn't know if it would work with the Linux system. I could try that, if that's the sort of thing you mean. I think it goes into the "USB port" if I've got the term right. It's not a CD, just a little thing for memory storage (back up).

Make and model...the computer tower says "COMPAQ Presario" on the front. How would a person find out the model of the CD/DVD drive? It worked fine before the upgrade, so you can understand, as a neophyte, how I am kicking myself for allowing the upgrade, not realizing the possible outcome!

a little later...I hunted up the thingie, it's called a Silicon Power, 1 GB Go, LuxMini 710, and I see in the fine print that it says it works with Windows Vista, and I did try to insert it, but it doesn't even seem to fit into my computer's USB port, so I think I will have to return it. It's the only kind they had in Vernon, that I could find, so perhaps I am out of luck as far as trying to find something for memory back up, so as not to lose my information I have stored on my computer, if something goes wrong.

Anyway, is there anything else I can do to help find out what is wrong, why the computer can't seem to communicate with (or by?) Ubuntu about the CD's, etc.? I just can't understand why it was fine before, and as soon as the upgrade was done, the function just stopped working, totally.

Thank you for any help you can suggest to fix this. I could as my librarian if they have any non-audio things I could borrow to try, if that would really help you figure this out.

Doris

> Date: Tue, 10 Nov 2009 21:15:49 +0000
> From: <email address hidden>
> To: <email address hidden>
> Subject: [Bug 478962] Re: Before Ubuntu upgrade to 9.10, the Rhythmbox side pane had the item "Unknown" which I had to click to play inserted CD's. That's missing, so I can't play CD's. Help! I don't know what to do, if not that?
>
> "...inserting a CD that isn't music, it's an audio book CD..."
>
> Forgive my lack of clarity.... when I said non-music CD, I meant non-
> audio CD. Like a CD for a program, or data backups, or pictures. It is
> interesting that a DVD didn't work either. What is the make/model of
> your computer. Even better, if you know, what is the model of the
> CD/DVD drive?
>
> --
> Before Ubuntu upgrade to 9.10, the Rhythmbox side pane had the item "Unknown" which I had to click to play inserted CD's. That's missing, so I can't play CD's. Help! I don't know what to do, if not that?
> https://bugs.launchpad.net/bugs/478962
> You received this bug notification because you are a direct subscriber
> of the bu...

Doris, let's take this one item at a time...

Don't worry about another type of CD. We can figure stuff out in other ways.

As for the USB thumb drive, it will work with Linux. There are two common reasons why the thumb drive did not insert into the port. The most common is that it is upside-down. Hold the thumb drive like you would a playing card, and imagine that you are looking at the face of the card. Try to then insert the drive into the USB port. If it doesn't seem to fit, flip the thumb drive in the same way you would if you wanted to see the back of the playing card, and try to insert it again. The other common mistake is confusing the similar USB port and the Firewire port.

The following image can help: http://www.hardwarezone.com/img/data/articles/2002/591/usb_firewire.jpg
There are 4 usb ports in a group, and then a firewire port (angled vertically) next to those 4 usb ports.

Let me know if you are able to successfully insert the device, and if the computer took any actions.

Thank you.

Okay, I looked at the picture. My computer tower has only the USB ports, on the front, directly under the CD slot, one other similar slot which seems to be for "recordable CD's" and another, 2/3 size (narrower, too small for a CD) slot whose use is a mystery to me.

On the right hand of the mystery slot are two USB posts, oriented vertically. I inserted the thumb drive finally, after realizing I had to remove the cover. I had never seen one before I purchased this, so I didn't know it had to come apart, to get at the part to insert. I'm embarrassed to admit I had no idea how to get at the business part, but wanting to try to follow your request, I checked to see if it would come apart, and viola'! Then it made sense, and I inserted it, after flipping it several times, since it seemed as though it should go further, but apparently it was inserted far enough, because, surprise!

A small window appeared, as if by magic, the way CD's use to get a response on the screen, and it says, "3BF8-0A57 - File Browser." I don't actually have any idea how to put anything onto it, but what you wanted, I think, was to know if there was a response, and I suspect this is what's supposed to happen, right? It lists the item as "1 GB fil..." meaning file, I presume. I then clicked on it once, and it showed in the display, if that's the right word, by which I mean the otherwise blank space that icons or lists turn up in when you want to see what's in an item from the left hand menu, and it showed as four separate things, folders actually in icon view. I don't know what they mean, but they're labeled: "cdrom," "cdrom0," "floppy," and "floppy0" whatever those mean?

Does this enlighten us (you) as to what might be wrong with the CD relationship or connection to the monitor or to the Rhythmbox?

The listing I mentioned first, in the left hand menu as "3BF8-0A57 - File Brower" disappeared from the left hand list when I clicked it, and it displayed as the four folders I mentioned. I tried to get it back, but failed, getting a message that it couldn't be retrieved, and was maybe deleted, or something like that. My problem now is that I don't know how to remove the thumb drive. Can you give me a hint? I tried the browser, but it didn't say anything about removing it. I ask because I'm worried about just pulling it off, but if that's what one is supposed to do, you might want to tell me. Otherwise, I'll probably have to just leave it there until I know if it's safe to take off without doing anything first. I mention this because I overheard someone once say something about having to do something, to remove it, but I don't remember the details.

I apologize for taking up so much of your time. I really appreciate your help and your kindness.

Sincerely,

Doris

> Date: Wed, 11 Nov 2009 01:11:35 +0000
> From: <email address hidden>
> To: <email address hidden>
> Subject: [Bug 478962] Re: Before Ubuntu upgrade to 9.10, the Rhythmbox side pane had the item "Unknown" which I had to click to play inserted CD's. That's missing, so I can't play CD's. Help! I don't know what to do, if not that?
>
> Doris, let's take this one item at ...

Doris, thank you for the laugh. You are taking all of this in very graceful strides.

Yes this does help me a bit. It tells me that certain parts of Ubuntu are working properly, and narrows down the list of possible sources of problems.

As for the thumb drive, you are absolutely correct that you don't want to remove the thumb drive without "Ejecting" or "Unmounting" the device. This process makes sure that there are no files still open and keeps your files safe. On your desktop, you should see an icon with the name of the drive (in this case, "3BF8-0A57"). If you right-click that icon with your mouse, you should see a list of choices drop down. At/near the bottom of that list, you should see "Eject" (maybe "Unmount", maybe both).

Click on "Eject" and the icon should disappear if it happened successfully. At that point, it is safe to remove the thumb drive. If a message comes up saying that it could not eject, then that means that there is still something holding a file open on the device, and it has to be closed and the process repeated. In rare cases, it is possible that the computer can not seem to eject the device, then just wait until you shut the computer down normally, and then you can remove the thumb drive when the computer is off.

As for the "Mystery slot", I am guessing that it is your 3 1/4 inch floppy drive. These disks are rarely used anymore as they could only hold a tiny amount of data compared to CDs and thumb drives.

As for your original complaint about the CDs not registering, I am going to do a little checking to see what the problem is and get back to you tomorrow.

Thank you!

I'm sixty and I raised and home schooled a disabled and difficult son all by myself from before birth, as his father died in a car accident only 3 months into the pregnancy. I have learned not to take life's little, and even not so little, frustrations personally or too seriously. He came out alright, in spite of 21 years of daily trauma, and is now on scholarships at University and getting straight A's and A+'s. So one must never give up, I have learned. He's thriving and happy, so it was all worth it.

However, there was not the media icon "3BF8-0A57" on the desktop, and when I tried to find it, clicking on a "button" that said "media" it gave me an error thingie, which I took a screen shot of and am attaching, if that helps. I searched everything I could think of, but couldn't find anything with an "eject" or "unmount" option, related to the media. So what I'll do is wait until I shut the computer off, and then remove it. Thank you for confirming that suspicion of mine, and also giving me an alternative. I'll watch more closely next time I insert it, and see if maybe I did something I wasn't aware of that deleted what I'm looking for.

Now that I remember, there seemed to be two windows, by the time I'd checked the computer screen after fiddling with the thumb drive and finally getting it mounted properly (I assume). I didn't realize there were two at first, because I could only see the one. The other one, when I saw it, said something about an error, I think. I'll repeat the whole process, knowing better what's happening next time, and go through it all more slowly. I can't find the icon now, but perhaps next time I will be able to. I may have deleted it unknowingly. Or may have missed some other pertinent information that will help you solve this mystery.

Thank you for explaining WHY not to try to remove it prematurely. It's really a lot more fun to use a computer when you understand how and why it does things and why you need to do things a certain way yourself. One of my biggest problems is not having a big enough vocabulary yet. Too many terms are still a mystery to me. Is there such a thing as a dictionary for defining computer terminology?

Thank you for all your help, and I'll be waiting eagerly to see if something turns up tomorrow in your search for a solution to the mystery of the unresponsive relationship between my CD's, the computer, and the Ubuntu program or whatever is ignoring them.

Till then, your grateful student,

Doris

> Date: Wed, 11 Nov 2009 04:13:34 +0000
> From: <email address hidden>
> To: <email address hidden>
> Subject: [Bug 478962] Re: Before Ubuntu upgrade to 9.10, the Rhythmbox side pane had the item "Unknown" which I had to click to play inserted CD's. That's missing, so I can't play CD's. Help! I don't know what to do, if not that?
>
> Doris, thank you for the laugh. You are taking all of this in very
> graceful strides.
>
> Yes this does help me a bit. It tells me that certain parts of Ubuntu
> are working properly, and narrows down the list of possible sources of
> problems.
>
> As for the thumb drive, you are absolutely correct that you don't want
> to remo...

Doris, I think we are a little bit closer to figuring out what is happening. There is something that I would like for you to do to help us see better what is going on. If you would, please do the following steps:

1. Insert any CD into the computer
2. Open the program called "Terminal" (Can be found in "Accessories")
3. Type the following command: apport-collect -p devicekit-disks 478962
    and press enter (you might want to copy-n-paste that command). This will collect various pieces of information and help you amend this bug report.

When that is finished, you can go ahead and close the Terminal program.

Thanks!

Architecture: i386
DistroRelease: Ubuntu 9.10
Lsusb:
 Bus 002 Device 002: ID 045e:0040 Microsoft Corp. Wheel Mouse Optical
 Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
 Bus 001 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
MachineType: Compaq Compaq PC
NonfreeKernelModules: nvidia
Package: devicekit-disks 007-2ubuntu3
PackageArchitecture: i386
ProcCmdLine: root=UUID=792cc7c4-3c66-4a9b-8d61-65e3ae8a55dc ro quiet splash
ProcEnviron:
 SHELL=/bin/bash
 LANG=en_CA.UTF-8
ProcVersionSignature: Ubuntu 2.6.31-14.48-generic
Uname: Linux 2.6.31-14-generic i686
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 03/28/2002
dmi.bios.vendor: Compaq
dmi.bios.version: 786K3
dmi.board.name: 0708h
dmi.board.vendor: Compaq
dmi.board.version: None
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 6
dmi.chassis.vendor: Compaq
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnCompaq:bvr786K3:bd03/28/2002:svnCompaq:pnCompaqPC:pvrE24CDCCA:rvnCompaq:rn0708h:rvrNone:cvnCompaq:ct6:cvrN/A:
dmi.product.name: Compaq PC
dmi.product.version: E24CDCCA
dmi.sys.vendor: Compaq

Hello!

I did what you suggested, it took me two tries, but I believe I got it right the second time.

The first time I was confused as to what I needed to authorize, but once I'd done it wrong, not authorizing access to reading and changing private data, I saw there was a new message in the terminal window saying I needed to, so I started over and did it that way the second time, and stuff happened.

Once stuff stopped happening, I closed the window. Do I do anything else now?

Meanwhile, another "Update Manager" turned up yesterday, and I tried to let it install the updates late last night, but it gave me a message that it couldn't install them, that I had some obsolete stuff, and needed to upgrade certain bits first. I wrote them down:
update-manager, libcups2, libudev0, python2.6, python2.6-minimal, update-manager core.

I looked through the long list of updates that I'd been sent, and each of these was listed for updating, but I guess they'd have to be upgraded first. I have no idea how to do this.

Could some or all of this be happening because I upgraded to 9.10 without realizing I wasn't already using a version of Ubuntu that was the right version to go from what I had to 9.10? Long after I'd done it, when trying to find why things weren't working, I saw a note somewhere saying you have to go through upgrades one at a time, not skipping any steps, but by then, not knowing that, I'd already allowed the upgrade and now I have no way of knowing what version of Ubuntu I had originally. If it wasn't the right one, 9.04 it seems, then am I doomed forever with dysfunction? It could have been 9.04, but there's no way to tell now. The person I bought the computer from wiped it clean himself and installed what he called "the latest version" of Linux, but I don't know if that automatically would include the latest version of Ubuntu, or is it the same thing? I didn't realize it was important, and even after four months or seeing it, no doubt, every day when I logged in to the internet, I can't remember what the numbers were. I know there was something, but it didn't mean anything to me, so I didn't memorize or even focus consciously on them.

It said, when I tried to report the problem, that I couldn't report the problem. So I took a screenshot of that, thinking it was all I could do. I'm attaching it, if it's of any use to you.

By the way, I re-tested inserting the thumb drive, and sure enough the icon appeared on my desktop, really cute, but when I right click on it, the menu shows all three of these possibilities: Unmount, Eject, and Safely Remove Drive. So my question is, what is the difference between the three, are there different results, and which one should I use. Are different commands appropriate at different times, and if so, which when?

I'm a terrible nuisance to you; I'm starting to be embarrassed by it. I don't know why you're bothering to help me, but I'm very grateful.

I'll attach the screen shot about the updates before I forget!

Sincerely,

Doris

> Date: Thu, 12 Nov 2009 15:51:28 +0000
> From: <email address hidden>
> To: <email address hidden>
> Subject: [Bug 478962] Re: Before Ubuntu upgrade t...

Doris, this was very useful information, and you did wonderfully. From this information, I can see that your computer is trying to talk to the CD player, but isn't quite doing it correctly. This is definitely a bug.

What I would like to try next is to get your computer fully-up-to-date. Most likely, your upgrade process was fine, and you likely came from 9.04, 8.10, or 8.04. But first, before we update your computer, it is always good practice to make sure all your files are backed up on your thumb drive.

Your thumb drive is 1 GB, which *should* be fine for holding the most important files that most people have. Insert the thumb drive into the computer. The window for that drive will open up. Then go to "Places"->"Home" to open your home folder. You can copy the contents of your folders by clicking and dragging the folder to the window for your thumb drive. I don't know what are your most important files, but I would guess the files in the "Documents" and "Pictures" and "Videos" would be most important.

Once done, you can then right-click the thumb drive's icon and choose "Safely remove drive". You may still get a message that the device is busy, just wait a moment, and it should tell you that it is safe to remove. You are absolutely right that the choices are confusing. There are subtle differences, but they aren't important to regular users, and all would do effectively the same thing.

Once you have backed up your important files, it is time to update. What that message most likely meant is that you need to first update *only* those packages first, then reboot, and then finish updating the rest of them. So, unselect all of the other packages for updates and see how that goes.

As for your question about why I "bother" to help you. It is because I personally believe that Ubuntu is a viable alternative for folks like yourself. I want to make sure that Ubuntu "just works" for people like you. This problem with the CD drive is unacceptable to me and must be fixed. Also, I want to see Ubuntu get a good reputation, and word-of-mouth is important.

Note to udev people: I am still triaging this. I might be slightly wrong on which package i am assigning it to. I know this report is very long, but the important information is in the dmesg file in reply #16:
...
[ 8508.905633] sr 1:0:0:0: [sr0] Result: hostbyte=DID_OK driverbyte=DRIVER_SENSE
[ 8508.905650] sr 1:0:0:0: [sr0] Sense Key : Illegal Request [current]
[ 8508.905663] sr 1:0:0:0: [sr0] Add. Sense: Illegal mode for this track
[ 8508.905690] end_request: I/O error, dev sr0, sector 0
[ 8508.905708] Buffer I/O error on device sr0, logical block 0
....

udev is only responsible for driver loading; the driver is clearly loaded, so udev is working normally - if you're receiving errors from the drive, it's very likely a hardware problem or possibly a kernel issue

Hi!

Thank you for this encouraging message! And for explaining your motives. I understand, and I'm still really grateful, but if I were you, and had the skills, I would do the same. It's wonderful that there are people like you involved in this technology, so that people like me can use it at all!

I am so sorry I couldn't do what you suggested yet. I have been overwhelmed with work, especially computer work, and not getting enough sleep at all. I've been up all night again, and must get to sleep now, but I realized days were passing, and I didn't want you to think I didn't appreciate and intend to follow these instructions.

I'm just nervous, and I know that if I'm too tired, I might make mistakes. Also, I will have to go slowly, because I've never done anything like this before, getting my files from the computer to the thumb drive, and it often takes me awhile if I run into something that I'm not confident of doing. It's something I very much wanted to do anyway, though, because the files are so important to me, and that's why I was trying to find an external drive that would work for me, so that I could back up everything I have on the computer. So I am especially motivated to learn how to do this, and am even more grateful that you're helping me learn how.

One concern I have, when I do this, which hopefully I can fit in this coming week, after the deadline for the articles I'm trying to prepare for a two page spread, is that if I put everything into the thumb drive, will it be all jumbled up in there? I have an awful lot of stuff, and right now I know where they are, pretty much, but if I need to recover them afterward, what will that look like? Will they be in any sort of order, or all of the files randomly? I know this may sound just really stupid, but I haven't got a clue. I'm a gardener! I knit! I can cook really well, too. I'm getting ready to write a book, though, so I really need to learn this technology. Without it, I can see that the book is just not going to happen in this lifetime. And technologically, I am definitely feeling "challenged." Especially after blindly going ahead with the Upgrade, when I had no idea what that meant, or the possible "adverse reactions."

I think that's everything, for now, and if you can give me any of the information bits I obviously don't have yet, I will try to do what you suggested, as soon as I can, if you still think that is the path to take. I will gather my courage and dive in. It would just be good to know the water is deep enough and I won't crash into rocks at the bottom!

Thank you!

Doris

You see, I have to be able to find and attach documents all the time, to send to people, and I'm worried that if they're not where I'm used to them being, I might not know how to find them. If I had to completely reorganize them and put them in their proper place again, I'd get way behind on my daily work, I'm afraid, especially if urgent things came along that needed to be done right away. It's just that the situation is completely unknown, so I'm worried about changing anything right now, it's such a hectic couple of weeks for me coming up. But if I knew it was manag...

Doris, when you drag and drop a folder to the external drive, everything inside that folder will be copied exactly as it was on your computer. This will also leave your original versions completely unaffected. I am more concerned about how much space you need, so you may want to see how much space the folders take up. You can right-click a folder, and choose "Properties", and a description of the folder will come up, including how much space its contents are taking up. Remember, 1GB is about equal to 1000 MB.

I'll also look into the update/upgrade issue. I am quite curious why it won't proceed.

Doris, after you have backed up all your important files, I would like you to try a slightly different method for updating your computer. Instead of using "Update Manager", I would like you to try the slightly less user-friendly "Synaptics Package Manager". When it starts up, you should see a button that says "Mark all upgrades", click on that. Then, click on the button that says "Apply". You should then approve any questions it asks, and then it should start the process for updating.

Let me know how that goes.

Hello!

I had a bit of sleep, and am ready for anything! (exaggeration)

What you suggest sounds easy, so I will try to back up my files, which is the daunting thing. I think I know someone who can give me some coaching and assistance with putting my files on the thumb drive, so I will do what you suggest in this "Synaptics Package Manager" fashion as soon as my files are on the thumb drive. I think I should be able to manage that within the next few days, and will get back to you as soon as I've tried it.

Thank you!

Doris

> Date: Sun, 15 Nov 2009 20:02:44 +0000
> From: <email address hidden>
> To: <email address hidden>
> Subject: [Bug 478962] Re: After upgrade to Karmic, CD/DVD drive no longer works
>
> Doris, after you have backed up all your important files, I would like
> you to try a slightly different method for updating your computer.
> Instead of using "Update Manager", I would like you to try the slightly
> less user-friendly "Synaptics Package Manager". When it starts up, you
> should see a button that says "Mark all upgrades", click on that. Then,
> click on the button that says "Apply". You should then approve any
> questions it asks, and then it should start the process for updating.
>
> Let me know how that goes.
>
> --
> After upgrade to Karmic, CD/DVD drive no longer works
> https://bugs.launchpad.net/bugs/478962
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “linux” package in Ubuntu: New
>
> Bug description:
> When the upgrade for Ubuntu 9.10 was offered, I thought I was expected to allow it to run, I am rather new at this stuff.
> ...snip...
> summary:
> After the upgrade, the computer no longer shows the CD or DVD after inserting them into my drive.
> ...end snip...
> I am at my wits end, as I cannot listen to my CD's at all. HELP! please?
>
> ProblemType: Bug
> Architecture: i386
> Date: Sun Nov 8 23:36:48 2009
> DistroRelease: Ubuntu 9.10
> ExecutablePath: /usr/bin/yelp
> NonfreeKernelModules: nvidia
> Package: yelp 2.28.0-0ubuntu2
> ProcEnviron:
> LANG=en_CA.UTF-8
> SHELL=/bin/bash
> ProcVersionSignature: Ubuntu 2.6.31-14.48-generic
> SourcePackage: yelp
> Uname: Linux 2.6.31-14-generic i686
>
>

_________________________________________________________________
Ready. Set. Get a great deal on Windows 7. See fantastic deals on Windows 7 now
http://go.microsoft.com/?linkid=9691818

Hi!

Thank you, that explains a lot.

Only problem left is how come what I drag does disappear when I move things from one folder to another, but you say it won't remove the ones I drag into the thumb drive?

I'm a little nervous about that, but I guess I'll see that it is so, if I just do it. I had my whole desktop covered with files a little while ago, and someone taught me how to put them into a folder, so I created one and named it "desktop" so I wouldn't forget where those things were, but they wouldn't be piled one on top of the other and clutter up the Desktop. But when I moved them into the folder, they disappeared from the Desktop itself.

I'm sure you're right, you'd have to be, or it wouldn't make any sense, since all we're trying to do is copy them into an external storage so as to protect them, but I was worried that I'd have to do something a little different to get them to copy, and stay where they were, as well as move into the thumb drive storage. Does the computer just already know that I'm not meaning to move them, but just reproduce them into the thumb drive, even if I don't specifically tell it so?

You're awfully patient, but I admit I love learning to actually understand all of these things, rather than just doing them.

Thanks again,

Doris

> Date: Sun, 15 Nov 2009 18:36:12 +0000
> From: <email address hidden>
> To: <email address hidden>
> Subject: [Bug 478962] Re: After upgrade to Karmic, CD/DVD drive no longer works
>
> Doris, when you drag and drop a folder to the external drive, everything
> inside that folder will be copied exactly as it was on your computer.
> This will also leave your original versions completely unaffected. I am
> more concerned about how much space you need, so you may want to see how
> much space the folders take up. You can right-click a folder, and
> choose "Properties", and a description of the folder will come up,
> including how much space its contents are taking up. Remember, 1GB is
> about equal to 1000 MB.
>
> I'll also look into the update/upgrade issue. I am quite curious why it
> won't proceed.
>
> --
> After upgrade to Karmic, CD/DVD drive no longer works
> https://bugs.launchpad.net/bugs/478962
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “linux” package in Ubuntu: New
>
> Bug description:
> When the upgrade for Ubuntu 9.10 was offered, I thought I was expected to allow it to run, I am rather new at this stuff.
> ...snip...
> summary:
> After the upgrade, the computer no longer shows the CD or DVD after inserting them into my drive.
> ...end snip...
> I am at my wits end, as I cannot listen to my CD's at all. HELP! please?
>
> ProblemType: Bug
> Architecture: i386
> Date: Sun Nov 8 23:36:48 2009
> DistroRelease: Ubuntu 9.10
> ExecutablePath: /usr/bin/yelp
> NonfreeKernelModules: nvidia
> Package: yelp 2.28.0-0ubuntu2
> ProcEnviron:
> LANG=en_CA.UTF-8
> SHELL=/bin/bash
> ProcVersionSignature: Ubuntu 2.6.31-14.48-generic
> SourcePackage: yelp
> Uname: Linux 2.6.31-14-generic i686
>
>

_________________________________________________________________
Ready. Set. Get a great deal o...

Doris, what the desktop shows you is reality. If you see the files disappear in one window, but show up in another window, then the files were "moved". If you see the files in both windows after draging the files, then they were "copied". If you see the files completely disappear, then they were "deleted".

There might be a slight unintuitive behavior that is happening to confuse you. By default, any drag-n-drops for files/folders *within* the computer are "move" operations. However, any drag-n-drops for files/folders from one device to another (like your external drive), are "copy" operations.

Try it out. Make a test file in Open Office with some gibberish and save it. Then play around with its icon by moving it to other folders to see what happens. You can open the windows of other folders by going to the "Places" menu in the top bar of your desktop.

Thank you!

I see. I wondered if there might be something that's arranged so that the computer reads the operation differently, in what it recognizes as a different context, but I couldn't see how the computer could know what I was dragging-and-dropping into, since the icons look much the same to me, both having the "folder" image. I guess I was afraid there was something you had to do to tell it to copy the file before you dragged it or something.

Thank you for your reassurance. I'll do as you say, just to prove it to myself that that I can do it right, and that my computer really is as smart as you think it is!

Doris

> Date: Mon, 16 Nov 2009 16:44:22 +0000
> From: <email address hidden>
> To: <email address hidden>
> Subject: [Bug 478962] Re: After upgrade to Karmic, CD/DVD drive no longer works
>
> Doris, what the desktop shows you is reality. If you see the files
> disappear in one window, but show up in another window, then the files
> were "moved". If you see the files in both windows after draging the
> files, then they were "copied". If you see the files completely
> disappear, then they were "deleted".
>
> There might be a slight unintuitive behavior that is happening to
> confuse you. By default, any drag-n-drops for files/folders *within*
> the computer are "move" operations. However, any drag-n-drops for
> files/folders from one device to another (like your external drive), are
> "copy" operations.
>
> Try it out. Make a test file in Open Office with some gibberish and
> save it. Then play around with its icon by moving it to other folders
> to see what happens. You can open the windows of other folders by going
> to the "Places" menu in the top bar of your desktop.
>
> --
> After upgrade to Karmic, CD/DVD drive no longer works
> https://bugs.launchpad.net/bugs/478962
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “linux” package in Ubuntu: New
>
> Bug description:
> When the upgrade for Ubuntu 9.10 was offered, I thought I was expected to allow it to run, I am rather new at this stuff.
> ...snip...
> summary:
> After the upgrade, the computer no longer shows the CD or DVD after inserting them into my drive.
> ...end snip...
> I am at my wits end, as I cannot listen to my CD's at all. HELP! please?
>
> ProblemType: Bug
> Architecture: i386
> Date: Sun Nov 8 23:36:48 2009
> DistroRelease: Ubuntu 9.10
> ExecutablePath: /usr/bin/yelp
> NonfreeKernelModules: nvidia
> Package: yelp 2.28.0-0ubuntu2
> ProcEnviron:
> LANG=en_CA.UTF-8
> SHELL=/bin/bash
> ProcVersionSignature: Ubuntu 2.6.31-14.48-generic
> SourcePackage: yelp
> Uname: Linux 2.6.31-14-generic i686
>
>

_________________________________________________________________
Ready. Set. Get a great deal on Windows 7. See fantastic deals on Windows 7 now
http://go.microsoft.com/?linkid=9691818

I have a similar problem. In my case, the CD is shown under "places" when empty, but disappears as soon as a music CD is loaded. It finds an old Windows software CD with no problem.

Owlman, if you have a bug to report, please file a separate bug report for your hardware.

Doris, just checking up on your progress to backup your files.

Hi,

Not great, I'm just been inundated with emails and such since I wrote last, and I'm concerned now that I've added so much since I backed up the previous things, I'm not sure what the effect will be if I can't remember which things I've already done, and which I haven't. If I re-save something, will it just recognize it or what? Life's too busy, that's for sure, but it's also very productive and satisfying, so I'm not complaining, but I sure would like to get my CD player working again! So I'm really trying to get "caught up" so I can focus on getting this straightened out.

Thanks for asking! I'll try to get at it in the next few days if I possibly can.

Doris

> Date: Mon, 7 Dec 2009 19:50:28 +0000
> From: <email address hidden>
> To: <email address hidden>
> Subject: [Bug 478962] Re: After upgrade to Karmic, CD/DVD drive no longer works
>
> Doris, just checking up on your progress to backup your files.
>
> --
> After upgrade to Karmic, CD/DVD drive no longer works
> https://bugs.launchpad.net/bugs/478962
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “linux” package in Ubuntu: New
>
> Bug description:
> When the upgrade for Ubuntu 9.10 was offered, I thought I was expected to allow it to run, I am rather new at this stuff.
> ...snip...
> summary:
> After the upgrade, the computer no longer shows the CD or DVD after inserting them into my drive.
> ...end snip...
> I am at my wits end, as I cannot listen to my CD's at all. HELP! please?
>
> ProblemType: Bug
> Architecture: i386
> Date: Sun Nov 8 23:36:48 2009
> DistroRelease: Ubuntu 9.10
> ExecutablePath: /usr/bin/yelp
> NonfreeKernelModules: nvidia
> Package: yelp 2.28.0-0ubuntu2
> ProcEnviron:
> LANG=en_CA.UTF-8
> SHELL=/bin/bash
> ProcVersionSignature: Ubuntu 2.6.31-14.48-generic
> SourcePackage: yelp
> Uname: Linux 2.6.31-14-generic i686
>
>
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/478962/+subscribe

_________________________________________________________________
Windows Live: Make it easier for your friends to see what you’re up to on Facebook.
http://go.microsoft.com/?linkid=9691816

Doris, now that you have gotten your files backed up, it is now safe to use the Update Manager. The purpose of using Synaptic was to get around a bug in the Update Manager that prevented the computer from updating. It is possible that the update process will fix your CD/DVD player.

Have a happy new year!

Thank you...

Well, I went to "System" and I clicked on "Update Manager" and it did something or other, and said my system was completely updated now. But the CD still doesn't appear on the screen when I insert it, and I can't play it.

Someone suggested that I try to re-install the Rhythmbox application. Would that be a possible solution? I don't know how to do that, but someone said to google it, so I could try that. Any suggestions?

...and a very Happy New Year!

Doris

> Date: Fri, 1 Jan 2010 00:29:52 +0000
> From: <email address hidden>
> To: <email address hidden>
> Subject: [Bug 478962] Re: After upgrade to Karmic, CD/DVD drive no longer works
>
> Doris, now that you have gotten your files backed up, it is now safe to
> use the Update Manager. The purpose of using Synaptic was to get around
> a bug in the Update Manager that prevented the computer from updating.
> It is possible that the update process will fix your CD/DVD player.
>
> Have a happy new year!
>
> --
> After upgrade to Karmic, CD/DVD drive no longer works
> https://bugs.launchpad.net/bugs/478962
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “linux” package in Ubuntu: New
>
> Bug description:
> When the upgrade for Ubuntu 9.10 was offered, I thought I was expected to allow it to run, I am rather new at this stuff.
> ...snip...
> summary:
> After the upgrade, the computer no longer shows the CD or DVD after inserting them into my drive.
> ...end snip...
> I am at my wits end, as I cannot listen to my CD's at all. HELP! please?
>
> ProblemType: Bug
> Architecture: i386
> Date: Sun Nov 8 23:36:48 2009
> DistroRelease: Ubuntu 9.10
> ExecutablePath: /usr/bin/yelp
> NonfreeKernelModules: nvidia
> Package: yelp 2.28.0-0ubuntu2
> ProcEnviron:
> LANG=en_CA.UTF-8
> SHELL=/bin/bash
> ProcVersionSignature: Ubuntu 2.6.31-14.48-generic
> SourcePackage: yelp
> Uname: Linux 2.6.31-14-generic i686
>
>
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/478962/+subscribe

_________________________________________________________________
Windows Live: Friends get your Flickr, Yelp, and Digg updates when they e-mail you.
http://go.microsoft.com/?linkid=9691817

Hello, again!

Well, I'm frustrated, so I played around with the Rhythmbox to see if I could learn anything. I don't know if this is a clue or not, but I went to the "Applications" place at the bottom of the list called "Ubuntu Software Centre" and found Rhythmbox.

It said Rhythmbox 12.5 was already installed, and I thought about clicking on "Remove" but I didn't see how that would improve anything, I'd just have to try to figure out how to install it again. Then, after reading the phrase several times, uncomprehendingly, I began to wonder if the following could be a clue, and telling me something specific, not just making a general statement:

"You need the python-coherence package for DLNA/UPnp sharing plugin."

I have no idea what that means, but someone I was asking about this tonight said that the hardware is probably not the problem and the software seems fine, but that the driver is what connects the two, and obviously that part seems to have vanished when I upgraded. So I wondered if this comment on the information about Rhythmbox might be related to that? Is there some way I can "get" the "python-coherence package for DLNA/UPnp sharing plulgin?"

Still not giving up!

Doris

> Date: Fri, 1 Jan 2010 00:29:52 +0000
> From: <email address hidden>
> To: <email address hidden>
> Subject: [Bug 478962] Re: After upgrade to Karmic, CD/DVD drive no longer works
>
> Doris, now that you have gotten your files backed up, it is now safe to
> use the Update Manager. The purpose of using Synaptic was to get around
> a bug in the Update Manager that prevented the computer from updating.
> It is possible that the update process will fix your CD/DVD player.
>
> Have a happy new year!
>
> --
> After upgrade to Karmic, CD/DVD drive no longer works
> https://bugs.launchpad.net/bugs/478962
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “linux” package in Ubuntu: New
>
> Bug description:
> When the upgrade for Ubuntu 9.10 was offered, I thought I was expected to allow it to run, I am rather new at this stuff.
> ...snip...
> summary:
> After the upgrade, the computer no longer shows the CD or DVD after inserting them into my drive.
> ...end snip...
> I am at my wits end, as I cannot listen to my CD's at all. HELP! please?
>
> ProblemType: Bug
> Architecture: i386
> Date: Sun Nov 8 23:36:48 2009
> DistroRelease: Ubuntu 9.10
> ExecutablePath: /usr/bin/yelp
> NonfreeKernelModules: nvidia
> Package: yelp 2.28.0-0ubuntu2
> ProcEnviron:
> LANG=en_CA.UTF-8
> SHELL=/bin/bash
> ProcVersionSignature: Ubuntu 2.6.31-14.48-generic
> SourcePackage: yelp
> Uname: Linux 2.6.31-14-generic i686
>
>
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/478962/+subscribe

_________________________________________________________________
Windows Live: Make it easier for your friends to see what you’re up to on Facebook.
http://go.microsoft.com/?linkid=9691816

Doris, you are getting a few steps ahead of me. This is not an issue with rhythmbox because it is not the program's fault that it can not find the CD. It can not find the CD because Linux is not loading it correctly. Please do not uninstall/reinstall programs.

To get rhythmbox back, please open up the Terminal (found in Accessories) and type the following command:
sudo apt-get install rhythmbox

Note, you may have to enter a password. If there is an issue, please copy-n-paste the text to this bug report. Once rhythmbox is installed again, we can move on to fully debugging this issue.

Hi, Ben,

I wasn't sure what to do, so I didn't uninstall Rhythmbox, I just went to the place where I could investigate the situation about the sentence I found when I followed the Ubuntu Software Centre, through the "sound and video" choice and located Rhythmbox, which led me to a page that said "You need the python-coherence package for DLNA/UPnp sharing plugin." I have no real idea what that means, but I googled the phrase after "the..." and it took me to a place where I couldn't understand anything, but I read it, hoping to figure it out, but couldn't really, so I decided to just wait till I heard from you again. The Rhythmbox place under the Software Centre said Rhythmbox was installed on this computer, and it had a button labelled "Remove" but I didn't do anything with it.

I did try to follow your instructions in this email, but maybe it won't work because I didn't uninstall Rhythmbox? I typed in what you said in Terminal, under Accessories, and it asked for my password, which I tried to type in, but I tried several times, and though the thickish bar was there, nothing I typed showed a response on the screen there, and nothing happened. Maybe it doesn't matter, since I hadn't uninstalled Rhythmbox?

So, does that mean we can do something now to get Linux to load the CD's properly again? I'm sorry I wasn't clear that I was only asking whether that would help the situation (to uninstall/reinstall), and didn't actually intend to try it unless I was told to. I've gotten pretty reluctant to do anything I'm not entirely sure of, given the hassle upgrading has caused me! So I promise, I'll only do what you tell me.

Next step?

Thank you for your help! I really hope we can "move on to fully debugging this issue" now, and I'm very grateful for your patience!

Sincerely,

Doris

> Date: Sat, 2 Jan 2010 19:12:02 +0000
> From: <email address hidden>
> To: <email address hidden>
> Subject: [Bug 478962] Re: After upgrade to Karmic, CD/DVD drive no longer works
>
> Doris, you are getting a few steps ahead of me. This is not an issue
> with rhythmbox because it is not the program's fault that it can not
> find the CD. It can not find the CD because Linux is not loading it
> correctly. Please do not uninstall/reinstall programs.
>
> To get rhythmbox back, please open up the Terminal (found in Accessories) and type the following command:
> sudo apt-get install rhythmbox
>
> Note, you may have to enter a password. If there is an issue, please
> copy-n-paste the text to this bug report. Once rhythmbox is installed
> again, we can move on to fully debugging this issue.
>
> --
> After upgrade to Karmic, CD/DVD drive no longer works
> https://bugs.launchpad.net/bugs/478962
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “linux” package in Ubuntu: New
>
> Bug description:
> When the upgrade for Ubuntu 9.10 was offered, I thought I was expected to allow it to run, I am rather new at this stuff.
> ...snip...
> summary:
> After the upgrade, the computer no longer shows the CD or DVD after inserting them into my drive.
> ...end snip...
> I am at my wits end, as I cannot listen...

Doris,

Sorry for the delay in getting back to you. You are correct that since you didn't uninstall Rhythmbox, that command that I gave you wasn't going to do anything.

For your own information, I have looked up what the DLNA/UPnp plugin is. It seems to be something that would allow a person to play their music files on other devices like the XBox 360 gaming console. I seriously doubt that is something you would need.

As for the next step, I would like to redo the instructions I gave in comment 12 in this bug report. Once you have done the apport-collect command, and I can verify that you are running a fully updated Ubuntu, I can then flag down a specialist to take a look at your information.

Architecture: i386
DistroRelease: Ubuntu 9.10
Lsusb:
 Bus 002 Device 002: ID 045e:0040 Microsoft Corp. Wheel Mouse Optical
 Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
 Bus 001 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
MachineType: Compaq Compaq PC
NonfreeKernelModules: nvidia
Package: devicekit-disks 007-2ubuntu4
PackageArchitecture: i386
ProcCmdLine: root=UUID=792cc7c4-3c66-4a9b-8d61-65e3ae8a55dc ro quiet splash
ProcEnviron:
 SHELL=/bin/bash
 LANG=en_CA.UTF-8
ProcVersionSignature: Ubuntu 2.6.31-17.54-generic
Uname: Linux 2.6.31-17-generic i686
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
XsessionErrors:
 (gnome-settings-daemon:1405): GLib-CRITICAL **: g_propagate_error: assertion `src != NULL' failed
 (gnome-settings-daemon:1405): GLib-CRITICAL **: g_propagate_error: assertion `src != NULL' failed
 (nautilus:1466): Eel-CRITICAL **: eel_preferences_get_boolean: assertion `preferences_is_initialized ()' failed
 (polkit-gnome-authentication-agent-1:1476): GLib-CRITICAL **: g_once_init_leave: assertion `initialization_value != 0' failed
 (firefox:1569): GLib-WARNING **: g_set_prgname() called multiple times
dmi.bios.date: 03/28/2002
dmi.bios.vendor: Compaq
dmi.bios.version: 786K3
dmi.board.name: 0708h
dmi.board.vendor: Compaq
dmi.board.version: None
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 6
dmi.chassis.vendor: Compaq
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnCompaq:bvr786K3:bd03/28/2002:svnCompaq:pnCompaqPC:pvrE24CDCCA:rvnCompaq:rn0708h:rvrNone:cvnCompaq:ct6:cvrN/A:
dmi.product.name: Compaq PC
dmi.product.version: E24CDCCA
dmi.sys.vendor: Compaq

Hello!

Good. Yes, I don't need the plugin thingie.

I found your apport-collect command and did that procedure. I think it went correctly, except that it said I needed to approve changing anything, but didn't seem to tell me where or how to do that, although I vaguely remember doing something like that last time. Would I not need to repeat that? Anyway, it seemed to run its course, and when it stopped I closed the Terminal window, and am just wondering what the next step is?

Thank you, and I await the next chapter in this exciting adventure of recovering CD recognition, or something like that!

Sincerely,

Doris

> Date: Thu, 7 Jan 2010 16:13:09 +0000
> From: <email address hidden>
> To: <email address hidden>
> Subject: [Bug 478962] Re: After upgrade to Karmic, CD/DVD drive no longer works
>
> Doris,
>
> Sorry for the delay in getting back to you. You are correct that since
> you didn't uninstall Rhythmbox, that command that I gave you wasn't
> going to do anything.
>
> For your own information, I have looked up what the DLNA/UPnp plugin is.
> It seems to be something that would allow a person to play their music
> files on other devices like the XBox 360 gaming console. I seriously
> doubt that is something you would need.
>
> As for the next step, I would like to redo the instructions I gave in
> comment 12 in this bug report. Once you have done the apport-collect
> command, and I can verify that you are running a fully updated Ubuntu, I
> can then flag down a specialist to take a look at your information.
>
> --
> After upgrade to Karmic, CD/DVD drive no longer works
> https://bugs.launchpad.net/bugs/478962
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “linux” package in Ubuntu: New
>
> Bug description:
> When the upgrade for Ubuntu 9.10 was offered, I thought I was expected to allow it to run, I am rather new at this stuff.
> ...snip...
> summary:
> After the upgrade, the computer no longer shows the CD or DVD after inserting them into my drive.
> ...end snip...
> I am at my wits end, as I cannot listen to my CD's at all. HELP! please?
>
> ProblemType: Bug
> Architecture: i386
> Date: Sun Nov 8 23:36:48 2009
> DistroRelease: Ubuntu 9.10
> ExecutablePath: /usr/bin/yelp
> NonfreeKernelModules: nvidia
> Package: yelp 2.28.0-0ubuntu2
> ProcEnviron:
> LANG=en_CA.UTF-8
> SHELL=/bin/bash
> ProcVersionSignature: Ubuntu 2.6.31-14.48-generic
> SourcePackage: yelp
> Uname: Linux 2.6.31-14-generic i686
>
>
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/478962/+subscribe

_________________________________________________________________
Ready. Set. Get a great deal on Windows 7. See fantastic deals on Windows 7 now
http://go.microsoft.com/?linkid=9691818

Doris,

I feel really silly. I did some asking around about your issue. There are still some unanswered questions about "why", but I believe I have found a way to get rhythmbox to play your CD. It seems to be that CDs are no longer automatically recognized by rhythmbox. You have to actually take a few steps to make it appear.

After inserting the CD into your drive, start up Rhythmbox. Then *right-click* on "Music" in the left pane, then click ok "Import File...". This will open a file selection box (kinda like when you browse to open a document in Open Office or such). In that file selection box, click on "Audio Disc" (or whatever has a CD icon). Then the cd will be listed under "Devices" in the left panel of Rhythmbox. You can then click on the cd and its tracks will appear in the playlist as expected.

If you can confirm that this proceedure works, I can then work on getting the Rhythmbox developers to fix this usability problem. Obviously, anything more than one-click to get a CD playing is too much.

Let me know how that works for you.

Hello!

Thank you, I was very excited and hopeful, but it didn't work the way you described. Maybe I did something wrong, but I tried at least six times, from scratch, with the same result as follows:

1) Inserted CD ~ nothing happened, as usual these days.
2) Found and left-clicked Rhythmbox in Applications ~ nothing happened (This is also the way it has been working lately. One click gets no response, except when I was just there.)
3) Returned to Applications and Rhythmbox and repeated left-click ~ Rhythmbox appeared upper left of screen.
4) Right-clicked on "Music" ~ "Import File" appeared and I left-clicked it.
5) My file browser opened, I searched everywhere, literally, including Music, and there was no CD or any file that could possibly be interpreted as one. I did notice something disconcerting, and that is that my "Trash" selection seems to have disappeared. Even if it were empty, which it's not, as I deleted a file that was improperly labeled just yesterday, you'd think the folder or whatever you can the Trash would still be there?

Ah, Mysterious technology. So I couldn't follow these instructions:

 "In that file selection box, click on "Audio Disc" (or whatever has a CD icon). Then
 the cd will be listed under "Devices" in the left panel of Rhythmbox.
 You can then click on the cd and its tracks will appear in the playlist
 as expected."

Does any of this help figure out what's still not working? The CD doesn't seem to be able to register anywhere in my files, so I can't find it. Does that mean "Import File" isn't working, or did I not do it right?

Thank you for your patience and your persistence. I would really like to get this thing working!

Just to offer a sort present for the day, here's a quote I found an hour ago on one of my emails:

"Some people are always grumbling because roses have thorns;
I am thankful that thorns have roses."

- Alphonse Karr
Have a lovely evening,

Doris

> Date: Fri, 8 Jan 2010 22:33:54 +0000
> From: <email address hidden>
> To: <email address hidden>
> Subject: [Bug 478962] Re: After upgrade to Karmic, CD/DVD drive no longer works
>
> Doris,
>
> I feel really silly. I did some asking around about your issue. There
> are still some unanswered questions about "why", but I believe I have
> found a way to get rhythmbox to play your CD. It seems to be that CDs
> are no longer automatically recognized by rhythmbox. You have to
> actually take a few steps to make it appear.
>
> After inserting the CD into your drive, start up Rhythmbox. Then
> *right-click* on "Music" in the left pane, then click ok "Import
> File...". This will open a file selection box (kinda like when you
> browse to open a document in Open Office or such). In that file
> selection box, click on "Audio Disc" (or whatever has a CD icon). Then
> the cd will be listed under "Devices" in the left panel of Rhythmbox.
> You can then click on the cd and its tracks will appear in the playlist
> as expected.
>
> If you can confirm that this proceedure works, I can then work on
> getting the Rhythmbox developers to fix this usability problem.
> Obviously, anything more than one-click to get a ...

Drat...

Just to confirm, could you please save a screenshot (Print Screen button) of the file selection window that you see after clicking on "Import File..."? Of course make sure that the CD is in the drive.

As for the odd behavior for when you click on the Rhythmbox icon, it might be going into "System Tray Mode" or whatever they call it. The second click on the program might then bring up the familiar window. In the upper-right hand corner, next to your Date and Time, is the "System Tray". The volume control is there, and Rhythmbox may also be there after your first click.

That is also a very nice quote.

Have a nice evening.

Hi,

Drat is right, but I'm glad you liked the quote.

I'm attaching the screenshot.

Yes, as a matter of fact, even though I closed the Rhythmbox window, the icon is still in the upper right hand place, the "System Tray." I'll look there next time, when it doesn't seem to respond right away. That would make sense, since it's there now and I'm only having to click once, after the first time of needing a second click, until I turn off the computer. Then when I come back, it needs two clicks again. I'll watch next time.

Thank you, and a pleasant evening to you as well. I hope the screenshot helps. It always opens on my "doris" file browser to begin with, but I did search all of them, including Music.

Doris

> Date: Sat, 9 Jan 2010 02:03:39 +0000
> From: <email address hidden>
> To: <email address hidden>
> Subject: [Bug 478962] Re: After upgrade to Karmic, CD/DVD drive no longer works
>
> Drat...
>
> Just to confirm, could you please save a screenshot (Print Screen
> button) of the file selection window that you see after clicking on
> "Import File..."? Of course make sure that the CD is in the drive.
>
> As for the odd behavior for when you click on the Rhythmbox icon, it
> might be going into "System Tray Mode" or whatever they call it. The
> second click on the program might then bring up the familiar window. In
> the upper-right hand corner, next to your Date and Time, is the "System
> Tray". The volume control is there, and Rhythmbox may also be there
> after your first click.
>
> That is also a very nice quote.
>
> Have a nice evening.
>
> --
> After upgrade to Karmic, CD/DVD drive no longer works
> https://bugs.launchpad.net/bugs/478962
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “linux” package in Ubuntu: New
>
> Bug description:
> When the upgrade for Ubuntu 9.10 was offered, I thought I was expected to allow it to run, I am rather new at this stuff.
> ...snip...
> summary:
> After the upgrade, the computer no longer shows the CD or DVD after inserting them into my drive.
> ...end snip...
> I am at my wits end, as I cannot listen to my CD's at all. HELP! please?
>
> ProblemType: Bug
> Architecture: i386
> Date: Sun Nov 8 23:36:48 2009
> DistroRelease: Ubuntu 9.10
> ExecutablePath: /usr/bin/yelp
> NonfreeKernelModules: nvidia
> Package: yelp 2.28.0-0ubuntu2
> ProcEnviron:
> LANG=en_CA.UTF-8
> SHELL=/bin/bash
> ProcVersionSignature: Ubuntu 2.6.31-14.48-generic
> SourcePackage: yelp
> Uname: Linux 2.6.31-14-generic i686
>
>
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/478962/+subscribe

_________________________________________________________________
Reinvent how you stay in touch with the new Windows Live Messenger.
http://go.microsoft.com/?linkid=9706116

Doris, after some discussion with others about your issue, we would like to have you try an experiment to see if the problem is limited to just rhythmbox or to other media players. If it isn't already installed, please use the Software Center to install the program called "Banshee".

The layout for Banshee should be fairly similar to Rhythmbox, so I don't think you should have too much problems finding your way around it. Once it is installed and running, insert a CD and see if the CD appears in the left-hand column for you.

Let us know how that goes for you.

WOW!!!

Thank you so much! I installed "Banshee" and put a CD in and there we are "The First 10 Years," (Joan Baez,) sitting on the left-hand column, all set to go. I even clicked on it, and it popped up, all the tracks, and I started it playing and IT WORKS! Wheeee! I was lucky I forgot to put the CD back in the box after the last time I'd failed to get any response, because I had to return 12 CD's to the library today, and was about to give up and return the last three as well, by Joni Mitchell, which are due next week. But this way I've got four, and next week, when the library opens, I can order back some more.

Thank you so much. I had no idea about this possibility. What does this tell us, if anything, about what went wrong with the application that was working before the upgrade ran?

Do I need to do anything more?

Thanks again for your patience, and all the others who've given their ideas about this problem for me.

(gonna listen to Joni Mitchell all weekend!)

Sincerely,

Doris

> Date: Fri, 22 Jan 2010 02:28:27 +0000
> From: <email address hidden>
> To: <email address hidden>
> Subject: [Bug 478962] Re: [karmic] Audio CDs do not play in rhythmbox after upgrade
>
> Doris, after some discussion with others about your issue, we would like
> to have you try an experiment to see if the problem is limited to just
> rhythmbox or to other media players. If it isn't already installed,
> please use the Software Center to install the program called "Banshee".
>
> The layout for Banshee should be fairly similar to Rhythmbox, so I don't
> think you should have too much problems finding your way around it.
> Once it is installed and running, insert a CD and see if the CD appears
> in the left-hand column for you.
>
> Let us know how that goes for you.
>
> --
> [karmic] Audio CDs do not play in rhythmbox after upgrade
> https://bugs.launchpad.net/bugs/478962
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “linux” package in Ubuntu: Incomplete
>
> Bug description:
> When the upgrade for Ubuntu 9.10 was offered, I thought I was expected to allow it to run, I am rather new at this stuff.
> ...snip...
> summary:
> After the upgrade, the computer no longer shows the CD or DVD after inserting them into my drive.
> ...end snip...
> I am at my wits end, as I cannot listen to my CD's at all. HELP! please?
>
> ProblemType: Bug
> Architecture: i386
> Date: Sun Nov 8 23:36:48 2009
> DistroRelease: Ubuntu 9.10
> ExecutablePath: /usr/bin/yelp
> NonfreeKernelModules: nvidia
> Package: yelp 2.28.0-0ubuntu2
> ProcEnviron:
> LANG=en_CA.UTF-8
> SHELL=/bin/bash
> ProcVersionSignature: Ubuntu 2.6.31-14.48-generic
> SourcePackage: yelp
> Uname: Linux 2.6.31-14-generic i686
>
>
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/478962/+subscribe

_________________________________________________________________

Wow, I am pleasently surprised. I was almost certain that it wasn't going to be that easy...

Under System->Preferences, you can go to "Preferred Applications" and select Banshee for your Multiimedia choice. This may let it automatically detect that you have inserted a CD.

Anyway, this does help us determine where the fault lies. What will happen next in this bug report is that you will see a series of conversations by various programmers. You can largely ignore this conversation, which will be a good thing because it will likely be filled with jargon. You can be sure that if we need additional information from you, we will make sure to ask you directly as a separate reply.

Since Banshee works just fine, it appears that the problem is with Rhythmbox not detecting the CD.

Thanks for reporting this bug and any supporting documentation. Since this bug has enough information provided for a developer to begin work, I'm going to mark it as Triaged and let them handle it from here. Thanks for taking the time to make Ubuntu better! Please report any other issues you may find.

Thank you!

I'm so grateful, and until I receive further instructions I'll just enjoy. Now I can start using the DVD I was sent, to learn Quebecois French, too, maybe! I'll try it tomorrow. Just gonna soak up the Joni Mitchell tonight.

Perseverance triumphs!

Doris

> Date: Fri, 22 Jan 2010 04:28:10 +0000
> From: <email address hidden>
> To: <email address hidden>
> Subject: [Bug 478962] Re: [karmic] Audio CDs do not play in rhythmbox after upgrade
>
> Wow, I am pleasently surprised. I was almost certain that it wasn't
> going to be that easy...
>
> Under System->Preferences, you can go to "Preferred Applications" and
> select Banshee for your Multiimedia choice. This may let it
> automatically detect that you have inserted a CD.
>
> Anyway, this does help us determine where the fault lies. What will
> happen next in this bug report is that you will see a series of
> conversations by various programmers. You can largely ignore this
> conversation, which will be a good thing because it will likely be
> filled with jargon. You can be sure that if we need additional
> information from you, we will make sure to ask you directly as a
> separate reply.
>
> --
> [karmic] Audio CDs do not play in rhythmbox after upgrade
> https://bugs.launchpad.net/bugs/478962
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “rhythmbox” package in Ubuntu: Confirmed
>
> Bug description:
> === Summary ===
> Occurred after upgrade from Jaunty to Karmic. Everything worked fine in Jaunty.
>
> Latest version of Rhythmbox for Karmic Koala does not detect the CD for playing music. The "Import File..." procedure to load the CD does not yield a CD to select.
>
> === Workaround ===
> Use alternate media player like Banshee.
>
> === Cause ===
> Not exactly sure of the cause. This may be a non-intuitive user interface issue, or possibly something is wrong to prevent Rhythmbox from properly detecting the CD.
>
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/ubuntu/+source/rhythmbox/+bug/478962/+subscribe

_________________________________________________________________
Say Happy New Year with Messenger for Mobile.
http://go.microsoft.com/?linkid=9706117

Hi Doris,
Can you please provide us with a screenshot (by using the PrtSc as before) of Rhythmbox showing this "Unknown" when you insert an audio CD, so we know exactly how to reproduce this problem.
It may well be that rhythmbox is simply not checking the Internet for the track names and we need to be sure that this is (or is not) the case.
Thank you in advance!

Hi,

Yes, I think I can do that. But to clarify, when a CD is inserted, the "Unknown" which used to appear, before the upgrade ran, doesn't appear, and that seems to be the problem, in that when I clicked on it, before, the tracks showed up and then played just fine. Now nothing shows up and there's nothing to click on and so it's not usable. What would make it change from functional to dysfunctional is what baffles me. I'll take the screenshot, of Rhythmbox, when there's a CD inserted, and attach it to this email.

Thank you for your efforts to solve this mystery.

Doris

> Date: Fri, 22 Jan 2010 11:06:40 +0000
> From: <email address hidden>
> To: <email address hidden>
> Subject: [Bug 478962] Re: [karmic] Audio CDs do not play in rhythmbox after upgrade
>
> Hi Doris,
> Can you please provide us with a screenshot (by using the PrtSc as before) of Rhythmbox showing this "Unknown" when you insert an audio CD, so we know exactly how to reproduce this problem.
> It may well be that rhythmbox is simply not checking the Internet for the track names and we need to be sure that this is (or is not) the case.
> Thank you in advance!
>
> ** Changed in: rhythmbox (Ubuntu)
> Status: Triaged => Incomplete
>
> --
> [karmic] Audio CDs do not play in rhythmbox after upgrade
> https://bugs.launchpad.net/bugs/478962
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “rhythmbox” package in Ubuntu: Incomplete
>
> Bug description:
> === Summary ===
> Occurred after upgrade from Jaunty to Karmic. Everything worked fine in Jaunty.
>
> Latest version of Rhythmbox for Karmic Koala does not detect the CD for playing music. The "Import File..." procedure to load the CD does not yield a CD to select.
>
> === Workaround ===
> Use alternate media player like Banshee.
>
> === Cause ===
> Not exactly sure of the cause. This may be a non-intuitive user interface issue, or possibly something is wrong to prevent Rhythmbox from properly detecting the CD.
>
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/ubuntu/+source/rhythmbox/+bug/478962/+subscribe

_________________________________________________________________

Ok, I understand now. When you insert an Audio CD with rhythmbox open, it should show a Devices> section on the left with the CD, as show in my screenshot. I assume it is not doing this? Sorry to keep asking, but once this is all determined I can refer this bug to the relevant people at GNOME (who make this).

Forgot to attach it! Here's the screenshot showing how it *should* be.

Yes, thank you,

I compared the two screenshots, and yes, absolutely, the item "Devices" has never appeared on the left-hand menu, when the CD is inserted; nothing at all happens.

It baffles me, because the system or whatever does it, maybe the right word is driver (?) I don't really speak the language much yet, though I'm trying to learn, anyway the CD being inserted, now that I've installed Banshee, does show up as an item in the Banshee application, and everything now works, with Banshee, just as it used to work in Rhythmbox, before the upgrade. But it still doesn't phase Rhythmbox one iota. ;-)

Why on earth that would happen is a mystery to me, which isn't saying much!

I hope this is helpful, since if this is something others may have a problem with, it's worth figuring it out.

Doris

> Date: Fri, 22 Jan 2010 11:49:27 +0000
> From: <email address hidden>
> To: <email address hidden>
> Subject: [Bug 478962] Re: [karmic] Audio CDs do not play in rhythmbox after upgrade
>
> Forgot to attach it! Here's the screenshot showing how it *should* be.
>
> ** Attachment added: "Screenshot.png"
> http://launchpadlibrarian.net/38225555/Screenshot.png
>
> --
> [karmic] Audio CDs do not play in rhythmbox after upgrade
> https://bugs.launchpad.net/bugs/478962
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “rhythmbox” package in Ubuntu: Incomplete
>
> Bug description:
> === Summary ===
> Occurred after upgrade from Jaunty to Karmic. Everything worked fine in Jaunty.
>
> Latest version of Rhythmbox for Karmic Koala does not detect the CD for playing music. The "Import File..." procedure to load the CD does not yield a CD to select.
>
> === Workaround ===
> Use alternate media player like Banshee.
>
> === Cause ===
> Not exactly sure of the cause. This may be a non-intuitive user interface issue, or possibly something is wrong to prevent Rhythmbox from properly detecting the CD.
>
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/ubuntu/+source/rhythmbox/+bug/478962/+subscribe

_________________________________________________________________
Reinvent how you stay in touch with the new Windows Live Messenger.
http://go.microsoft.com/?linkid=9706116

No problem at all. That's provided us with enough information to know the rhythmbox simply isn't polling the drive (checking it), or doesn't see it for perhaps another reason. Not to worry, this will be looked at by a developer. Thank you again for your co-operation, much appreciated :)

Marking Triaged, Medium. Will upstream this to GNOME.

Thank you for your bug report. This bug has been reported to the developers of the software. You can track it and make comments at: https://bugzilla.gnome.org/show_bug.cgi?id=607766
Bug watch has been added.

Doris, it may be Pedro who is going to deal with this now, as he is our contact for GNOME problems, in this case, rhythmbox. If he needs any more information, please continue to be as extremely helpful as you have been. Thank you again and good luck! :)

Yes, okay,

I'll certainly do whatever I can, and I wish you all the best,

Doris

> Date: Fri, 22 Jan 2010 13:49:30 +0000
> From: <email address hidden>
> To: <email address hidden>
> Subject: [Bug 478962] Re: [karmic] Audio CDs do not play in rhythmbox after upgrade
>
> Doris, it may be Pedro who is going to deal with this now, as he is our
> contact for GNOME problems, in this case, rhythmbox. If he needs any
> more information, please continue to be as extremely helpful as you have
> been. Thank you again and good luck! :)
>
> --
> [karmic] Audio CDs do not play in rhythmbox after upgrade
> https://bugs.launchpad.net/bugs/478962
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in The Rhythmbox Music Management Application: Unknown
> Status in “rhythmbox” package in Ubuntu: Triaged
>
> Bug description:
> === Summary ===
> Occurred after upgrade from Jaunty to Karmic. Everything worked fine in Jaunty.
>
> Latest version of Rhythmbox for Karmic Koala does not detect the CD for playing music. The "Import File..." procedure to load the CD does not yield a CD to select.
>
> === Workaround ===
> Use alternate media player like Banshee.
>
> === Cause ===
> Not exactly sure of the cause. This may be a non-intuitive user interface issue, or possibly something is wrong to prevent Rhythmbox from properly detecting the CD.
>
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/rhythmbox/+bug/478962/+subscribe

_________________________________________________________________

Hi Doris,
One of the rhythmbox developers has asked can you run
rhythmbox -d
during insertion of a CD. You can do this in the terminal, just type it in and press Enter before you put a CD in, and then put it in while that is running in the background. It will come up in the terminal with a load of debugging stuff. If you could copy and paste this output into gedit Text Editor or Openoffice Writer, and then attach that file to this bug report that would be great!

Thank you again :)

Note: you will need to attach the file via the bug report page at https://bugs.launchpad.net/ubuntu/+source/rhythmbox/+bug/478962

Hi,

I am trying to do this, but the more I read it the more sure I am that I have no idea what I am supposed to do. I am functionally semi-illiterate when it comes to most of the jargon. I only know the terms I've specifically been taught, and with no one really to ask anything of, that's a pretty low vocabulary.

I'm not sure what you mean by "terminal," exactly, or where to "type it in" ~ do you mean to type "rhythmbox -d" somewhere? Could you be really specific about where you mean for me to type it? If you can clarify that, I think I might be able to follow the directions from there on. I'll try, anyway. ;-)

Thank you!

Doris

> Date: Sat, 23 Jan 2010 10:46:13 +0000
> From: <email address hidden>
> To: <email address hidden>
> Subject: [Bug 478962] Re: [karmic] Audio CDs do not play in rhythmbox after upgrade
>
> Hi Doris,
> One of the rhythmbox developers has asked can you run
> rhythmbox -d
> during insertion of a CD. You can do this in the terminal, just type it in and press Enter before you put a CD in, and then put it in while that is running in the background. It will come up in the terminal with a load of debugging stuff. If you could copy and paste this output into gedit Text Editor or Openoffice Writer, and then attach that file to this bug report that would be great!
>
> Thank you again :)
>
> --
> [karmic] Audio CDs do not play in rhythmbox after upgrade
> https://bugs.launchpad.net/bugs/478962
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in The Rhythmbox Music Management Application: Unknown
> Status in “rhythmbox” package in Ubuntu: Triaged
>
> Bug description:
> === Summary ===
> Occurred after upgrade from Jaunty to Karmic. Everything worked fine in Jaunty.
>
> Latest version of Rhythmbox for Karmic Koala does not detect the CD for playing music. The "Import File..." procedure to load the CD does not yield a CD to select.
>
> === Workaround ===
> Use alternate media player like Banshee.
>
> === Cause ===
> Not exactly sure of the cause. This may be a non-intuitive user interface issue, or possibly something is wrong to prevent Rhythmbox from properly detecting the CD.
>
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/rhythmbox/+bug/478962/+subscribe

_________________________________________________________________

Doris, what Teej is asking for you to do is very similar to what I had you do for comment #12. The "terminal" is a program found in "Accessories" and lets you type in commands (much like computers back in the 80's and early 90's). This time, instead of the "apport-collect ..." command, you will type "rhythmbox -d" and then press enter. Rhythmbox will then start up. Do not close the terminal until after you finish with Rhythmbox.

I hope this clears things up.

Oh, yes, that I can understand, I think. I'll try to do it now.

You're so good at explaining things. Sorry I didn't see the connection. I didn't really know what "terminal" meant in that context.

Thank you!

Doris

> Date: Mon, 25 Jan 2010 03:04:05 +0000
> From: <email address hidden>
> To: <email address hidden>
> Subject: [Bug 478962] Re: [karmic] Audio CDs do not play in rhythmbox after upgrade
>
> Doris, what Teej is asking for you to do is very similar to what I had
> you do for comment #12. The "terminal" is a program found in
> "Accessories" and lets you type in commands (much like computers back in
> the 80's and early 90's). This time, instead of the "apport-collect
> ..." command, you will type "rhythmbox -d" and then press enter.
> Rhythmbox will then start up. Do not close the terminal until after you
> finish with Rhythmbox.
>
> I hope this clears things up.
>
> --
> [karmic] Audio CDs do not play in rhythmbox after upgrade
> https://bugs.launchpad.net/bugs/478962
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in The Rhythmbox Music Management Application: Unknown
> Status in “rhythmbox” package in Ubuntu: Triaged
>
> Bug description:
> === Summary ===
> Occurred after upgrade from Jaunty to Karmic. Everything worked fine in Jaunty.
>
> Latest version of Rhythmbox for Karmic Koala does not detect the CD for playing music. The "Import File..." procedure to load the CD does not yield a CD to select.
>
> === Workaround ===
> Use alternate media player like Banshee.
>
> === Cause ===
> Not exactly sure of the cause. This may be a non-intuitive user interface issue, or possibly something is wrong to prevent Rhythmbox from properly detecting the CD.
>
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/rhythmbox/+bug/478962/+subscribe

_________________________________________________________________
Reinvent how you stay in touch with the new Windows Live Messenger.
http://go.microsoft.com/?linkid=9706116

Well...maybe not.

I opened Rhythmbox, but where am I supposed to type what I was supposed to type? It's not the same as the thingie that opened when I was supposed to type the other command. I can't remember what I
did to get that little window that ran the "apport..." command.

What am I forgetting?

Doris
From: <email address hidden>
To: <email address hidden>
CC: <email address hidden>
Subject: RE: [Bug 478962] Re: [karmic] Audio CDs do not play in rhythmbox after upgrade
Date: Mon, 25 Jan 2010 03:20:20 +0000

Oh, yes, that I can understand, I think. I'll try to do it now.

You're so good at explaining things. Sorry I didn't see the connection. I didn't really know what "terminal" meant in that context.

Thank you!

Doris

> Date: Mon, 25 Jan 2010 03:04:05 +0000
> From: <email address hidden>
> To: <email address hidden>
> Subject: [Bug 478962] Re: [karmic] Audio CDs do not play in rhythmbox after upgrade
>
> Doris, what Teej is asking for you to do is very similar to what I had
> you do for comment #12. The "terminal" is a program found in
> "Accessories" and lets you type in commands (much like computers back in
> the 80's and early 90's). This time, instead of the "apport-collect
> ..." command, you will type "rhythmbox -d" and then press enter.
> Rhythmbox will then start up. Do not close the terminal until after you
> finish with Rhythmbox.
>
> I hope this clears things up.
>
> --
> [karmic] Audio CDs do not play in rhythmbox after upgrade
> https://bugs.launchpad.net/bugs/478962
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in The Rhythmbox Music Management Application: Unknown
> Status in “rhythmbox” package in Ubuntu: Triaged
>
> Bug description:
> === Summary ===
> Occurred after upgrade from Jaunty to Karmic. Everything worked fine in Jaunty.
>
> Latest version of Rhythmbox for Karmic Koala does not detect the CD for playing music. The "Import File..." procedure to load the CD does not yield a CD to select.
>
> === Workaround ===
> Use alternate media player like Banshee.
>
> === Cause ===
> Not exactly sure of the cause. This may be a non-intuitive user interface issue, or possibly something is wrong to prevent Rhythmbox from properly detecting the CD.
>
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/rhythmbox/+bug/478962/+subscribe

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Here is the attachment with the bug report data from running "rhythmbox -d" and inserting CD while program was running in Terminal. Mission accomplished, I hope? Let me know if there's anything else I need to do.

Doris

Note to developers: the file is not blank. It appears that Doris's first attempt at copy-n-paste for the output put a bunch of blank lines in the file, and her second attempt appended the correct output.

Thank you Doris.
@WeatherGod Do you have a GNOME Bugzilla account? If so, it may be worth subscribing to the GNOME bug report so things asked there can be asked here. If not, it would be handy to sign up for one for this bug and for future triage. I am not sure if the attached file will be sufficient or not, and I've been busy recently. I will try and keep an eye on this though, but if you see any updates first, feel free to triage a bit more :)

Doris, if you could, we would like to gather some more data. Can you please run the following command in the terminal twice (once before inserting a CD, and once after inserting a CD):

gvfs-mount -li

After running the command before and after inserting a CD, do the "Select All", then "Copy" just like you did for the previous command. Then open Gedit and "Paste" the information and save the text file. You can then upload that file to this bug report.

Note that it might be that nothing prints from those commands. If that is the case, then I would like to double-check everything by doing the same thing, but with your USB thumb drive that you used for backing up your files instead of a CD.

I'm attaching the data in the gedit Text Editor file as requested. It printed out lots of data, so I'll wait until I hear from you again, before I do anything else. If you need anything further, don't hesitate to ask.

Sincerely,

Doris

Hi!

The first instructions yielded a ton of data, both before and after insertion, so I carefully did just as you outlined, seem to have gotten it right on the first shot (nothing like practice!) and thanks to your clear reminders of the instructions. You're a great teacher for folks like me without live-in tech supports.

Hope this helps. I attached the file to the bug report as before.

Thank you all for your efforts and patience,

Doris

> Date: Wed, 27 Jan 2010 03:51:20 +0000
> From: <email address hidden>
> To: <email address hidden>
> Subject: [Bug 478962] Re: [karmic] Audio CDs do not play in rhythmbox after upgrade
>
> Doris, if you could, we would like to gather some more data. Can you
> please run the following command in the terminal twice (once before
> inserting a CD, and once after inserting a CD):
>
> gvfs-mount -li
>
> After running the command before and after inserting a CD, do the
> "Select All", then "Copy" just like you did for the previous command.
> Then open Gedit and "Paste" the information and save the text file. You
> can then upload that file to this bug report.
>
> Note that it might be that nothing prints from those commands. If that
> is the case, then I would like to double-check everything by doing the
> same thing, but with your USB thumb drive that you used for backing up
> your files instead of a CD.
>
> --
> [karmic] Audio CDs do not play in rhythmbox after upgrade
> https://bugs.launchpad.net/bugs/478962
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in The Rhythmbox Music Management Application: Unknown
> Status in “rhythmbox” package in Ubuntu: Triaged
>
> Bug description:
> === Summary ===
> Occurred after upgrade from Jaunty to Karmic. Everything worked fine in Jaunty.
>
> Latest version of Rhythmbox for Karmic Koala does not detect the CD for playing music. The "Import File..." procedure to load the CD does not yield a CD to select.
>
> === Workaround ===
> Use alternate media player like Banshee.
>
> === Cause ===
> Not exactly sure of the cause. This may be a non-intuitive user interface issue, or possibly something is wrong to prevent Rhythmbox from properly detecting the CD.
>
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/rhythmbox/+bug/478962/+subscribe

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Added the gvfs package to this bug report to determine if it might be the source of the issues.

please only open tasks against other products if you sure that's the root of the problem, rejecting this gvfs task.