Softreset failed (device not ready)

I have the exact same problem with GA-EP45-DQ6 i found no solution.
Interbid (release) has now effect.

I just experienced this bug (switched to Intrepid yesterday, the bug never appeared with Hardy):

I surfed in the internet and suddenly everything was frozen. I changed the terminal and then a

[time...] ata3:Softreset failed (device not ready)

appeared. I switched back to X and then after a few seconds everything woke up again. On console at F8 was very much output:"
[ 361.492541] ata3.00: exception Emask 0x0 SAct 0xf SErr 0x0 action 0x6 frozen
[ 361.492608] ata3.00: cmd 60/08:00:67:9b:28/00:00:05:00:00/40 tag 0 ncq 4096 in
[ 361.492611] res 40/00:00:00:4f:c2/00:00:00:00:00/00 Emask 0x4 (timeout)
[ 361.492694] ata3.00: status: { DRDY }
[ 361.492737] ata3.00: cmd 60/08:08:5f:04:78/00:00:1a:00:00/40 tag 1 ncq 4096 in
[ 361.492740] res 40/00:00:00:00:00/00:00:00:00:00/00 Emask 0x4 (timeout)
[ 361.492822] ata3.00: status: { DRDY }
[ 361.492865] ata3.00: cmd 60/18:10:c7:2a:80/00:00:0c:00:00/40 tag 2 ncq 12288 in
[ 361.492868] res 40/00:00:00:00:00/00:00:00:00:00/00 Emask 0x4 (timeout)
[ 361.492949] ata3.00: status: { DRDY }
[ 361.492992] ata3.00: cmd 60/08:18:17:81:6c/00:00:1a:00:00/40 tag 3 ncq 4096 in
[ 361.492995] res 40/00:00:00:00:00/00:00:00:00:00/00 Emask 0x4 (timeout)
[ 361.493082] ata3.00: status: { DRDY }
[ 361.493128] ata3: hard resetting link
[ 361.976041] ata3: softreset failed (device not ready)
[ 361.976096] ata3: failed due to HW bug, retry pmp=0
[ 362.140043] ata3: SATA link up 3.0 Gbps (SStatus 123 SControl 300)
[ 362.150871] ata3.00: configured for UDMA/133
[ 362.150912] ata3: EH complete
[ 362.214653] sd 2:0:0:0: [sda] 488397168 512-byte hardware sectors (250059 MB)
[ 362.268441] sd 2:0:0:0: [sda] Write Protect is off
[ 362.268458] sd 2:0:0:0: [sda] Mode Sense: 00 3a 00 00
[ 362.401303] sd 2:0:0:0: [sda] Write cache: enabled, read cache: enabled, doesn't support DPO or FUA
"

I have ahci enabled in BIOS in order to use ncq, which works afaik. I use an Intrepid System (upgraded from Hardy), AMD64 dual core, 3 GB RAM and a Gigabyte Mainboard (GA-MA78G-DS3H) version 1 with a BIOS update to version F4.

If I can help, just ask.
Thanks!

PS: The output of "lspci":
$ lspci
00:00.0 Host bridge: Advanced Micro Devices [AMD] RS780 Host Bridge
00:01.0 PCI bridge: Advanced Micro Devices [AMD] RS780 PCI to PCI bridge (int gfx)
00:0a.0 PCI bridge: Advanced Micro Devices [AMD] RS780 PCI to PCI bridge (PCIE port 5)
00:11.0 SATA controller: ATI Technologies Inc SB700/SB800 SATA Controller [AHCI mode]
00:12.0 USB Controller: ATI Technologies Inc SB700/SB800 USB OHCI0 Controller
00:12.1 USB Controller: ATI Technologies Inc SB700 USB OHCI1 Controller
00:12.2 USB Controller: ATI Technologies Inc SB700/SB800 USB EHCI Controller
00:13.0 USB Controller: ATI Technologies Inc SB700/SB800 USB OHCI0 Controller
00:13.1 USB Controller: ATI Technologies Inc SB700 USB OHCI1 Controller
00:13.2 USB Controller: ATI Technologies Inc SB700/SB800 USB EHCI Controller
00:14.0 SMBus: ATI Technologies Inc SBx00 SMBus Controller (rev 3a)
00:14.1 IDE interface: ATI Technologies Inc SB700/SB800 IDE Controller
00:14.2 Audio device: ATI Technologies Inc SBx00 Azalia (Intel HDA)
00:14.3 ISA bridge: ATI Technologi...

Could it have to do with this: http://kerneltrap.org/mailarchive/git-commits-head/2008/6/14/2122314
?

And am I allowed to set the status of this bug to 'confirmed' or do I have to wait that someone else does that?
Thanks.

I got this just two times in a row. Listening to music in totem and surfing the internet with firefox. Suddenly music stops and I cannot do anything any more. I switch the terminal, see the error, and after a few seconds everything continues and everything is normal again. I see in gnome system-monitor that the system uses both cores 100%.
Thanks for your help.

I have also started getting these "Softreset failed (device not ready)" messages on upgrade to Intrepid from Hardy (64bit server version). I haven't noticed any performance issues - but maybe I am just not aware of them. I tend to leave the server to its own devices quite a lot, only checking the logs from time to time.

Hello,
got this just again:

in /var/log/messages:

Nov 21 17:46:05 x-desktop kernel: [11957.992238] ata1: hard resetting link
Nov 21 17:46:05 x-desktop kernel: [11958.700053] ata1: failed due to HW bug, retry pmp=0
Nov 21 17:46:05 x-desktop kernel: [11958.864049] ata1: SATA link up 3.0 Gbps (SStatus 123 SControl 300)
Nov 21 17:46:05 x-desktop kernel: [11958.874909] ata1.00: configured for UDMA/133
Nov 21 17:46:05 x-desktop kernel: [11958.874965] ata1: EH complete
Nov 21 17:46:05 x-desktop kernel: [11958.987379] sd 0:0:0:0: [sda] 488397168 512-byte hardware sectors (250059 MB)
Nov 21 17:46:05 x-desktop kernel: [11958.987513] sd 0:0:0:0: [sda] Write Protect is off
Nov 21 17:46:05 x-desktop kernel: [11959.007914] sd 0:0:0:0: [sda] Write cache: enabled, read cache: enabled, doesn't support DPO or FUA

So my hardware seems to have a bug. :/ Anything I can do about it? My hardware seems to have even more BIOS bugs: Bug 274995 for example. (Could this have to do with it?)

Thanks.

I can also confirm this bug. Gigabyte GA-EP45-DS5 onto Western Digital WD3200AAJS Caviar SE SATA disk. Trying to install Ubuntu Server 8.10. Install runs ok for me, it's only when trying to boot from the hard disk for the first time I get these errors. I then get "Gave up waiting for root device" and "ALERT! /dev/disk/by-uuid/xxxxxx does not exist. Dropping to a shell" before being dropped into a busybox prompt. The directory /dev/disk/by-uuid doesn't exist when I first get into the busybox shell, however after a few minutes and a few more "softreset fail" messages, it does eventually appear.

Note - I do get the actual uuid given in that last error, just didn't see any value in copying it into here.

I got the system up using the install disk rescue mode and manged to run an apt-get update and upgrade on the system, which put me to kernel 2.6.27-7.16, but that has made no difference to the problem.

This bug seems to occur only on Gigabyte mainboards.

I'm getting a similar error (exception Emask 0x0 SAct 0x0 SErr 0x0 action 0x6 frozen) NOT on a Gigabyte board (Abit in my case). Only started under Intrepid and does not occur under 2.6.24-21.

Mine's not a Gigabyte motherboard either, it's an ASUS M3A-H/HDMI.

To install / boot on any motherboard displaying these messages;

BIOS: legacy ide mode - not ahci

For EP45-DQ6 - turn off SATA/IDE option

Add 'all_generic_ide' to the kernel-line in Grub.

This has been known to work for Ubuntu, Fedora & CentOS - which oddly enough are the only distributions I've come across (up to this point) that have the 'ata softreset failed' problem.

Hope it helps.

I also get the message here - AMD 780G chipset and a WD WD10EADS-00L5B1. Everythings boots fine afterwards and performance is also not affected, but the message looks scary.

I get the message in jaunty, too, all_generic_ide does not help

tudor:
which mainboard and which chipset do you have?
thanks!

I've got the same problem with the DQ6.

I was hoping it would be fixed in jaunty, looks like I'm back to Windows :(

hi guys,

i also get this message now that i upgraded to 9.04 rc AMD64.

[ 2.304013] ata1: softreset failed (device not ready)
[ 3.284008] ata3: softreset failed (device not ready)

I have an ASUS M3A and an AMD Phenom X4 9350e.

I am also getting this error out of no where. I upgraded the guts of an old computer I had, keeping only the case.

it has dual channel 2 x 2GB DDR2 OCZ ram, LiteON dvd+/-RW drive, Seagate 1.5TB SATA II hard drive, a Linksys WMP110 PCI card, and an Asus M4A78-E motherboard using the onboard HDMI for video out to TV with a Phenom II X4 3.0GB proc.

Everything started out fine, except I couldn't get get the audio out via the HDMI in 8.10 or 9.04, so I stuck XP on for the mean time. I noticed XP was locking up every now and then, and then it was locking up like crazy.

I went to put 8.10 back on, but using two different DVD drives, moving the HD to a different SATA port, and trying SATA/IDE mode, RAID (in RAID READY mode), and AHCI mode. They all are comming up "Softreset failed (device not ready)".

I'd love to figure this out, as on a semi-related note my fiancées dad's Athlon64 X2 with a SATA II HD running XP is doing the same random lock-ups, even after everything had been changed except the hard drive. I'm wondering if a flaw/bug in SATA II or NCQ is popping up

rjr162 wrote:

> I am also getting this error out of no where. I upgraded the guts of an
> old computer I had, keeping only the case.

> it has dual channel 2 x 2GB DDR2 OCZ ram, LiteON dvd+/-RW drive, Seagate
> 1.5TB SATA II hard drive, a Linksys WMP110 PCI card, and an Asus M4A78-E
> motherboard using the onboard HDMI for video out to TV with a Phenom II
> X4 3.0GB proc.

Are you bombing out during the install, or are you able to install on this
box, but drop to busybox at boot?

If you're bombing during the install, I found that on the machine where I
was having this problem, installing on less than 4 gig ram got through the
install and the ahci/noacpi hack at boot time got it going. I still see the
Softreset... message in the boot log, but there have been no performance
issues running on a RAID 10.

HTH,
 Kat

I reported in November that I also get these "Softreset failed (device not ready)" messages. Here are the specs of the system I see them on:

Ubuntu server 2.6.27-11 SMP.
AMD PHENOM™ X3 8750
4GB CORSAIR XMS2 800MHz
ASUS M3A-H HDMI
2x160GB SERIAL ATA II HARD DRIVE WITH 8MB CACHE (7,200rpm)
2x80GB SERIAL ATA II HARD DRIVE WITH 8MB CACHE (7,200rpm)

Sorry, without opening the computer up, I can't tell you what make the hard drives are. If someone knows a command that will provide me that info, I'd be happy to run it and tell you.

"Are you bombing out during the install, or are you able to install on this
box, but drop to busybox at boot?

If you're bombing during the install, I found that on the machine where I
was having this problem, installing on less than 4 gig ram got through the
install and the ahci/noacpi hack at boot time got it going. I still see the
Softreset... message in the boot log, but there have been no performance
issues running on a RAID 10.

HTH,
 Kat"

It was during the initial install. At first I thought it was the linksys card, because it was giving me fits under windows (which would just randomly lock up).

I replaced the 1.5TB drive with two 500GB drives, and set them up in RAID 0 to see what that would do. I still got the error (after the menu where you first pick language and then the install option on the "Run live cd, install, etc" menu. But this time it only came up twice, very quickly, which I assume was once for each drive. It was maybe all of 4 seconds total before the actual install screen started booting. With the 1.5TB it showed the message atleast 3 or 4 times per install try, and the screen would take anywhere from 30 seconds to a minute or two to go away (if I hadn't given up and rebooted by then anyhow!)

I didn't try doing IDE mode with the 500GB's, only Raid 0. I may also try AHCI to see what happens there. I'm going to finish the install and see how it runs.

Ok edit>>

I just hit "Forward" at the "Welcome ready to install" language selection screen and it froze up, so I'm unable to see if it's an Softreset error or something else, but I'm willing to bet it is the hard drive issue again :-/

Argh sorry for the re-postings, I got it going again (still RAID 0 w/2 500GB WD drives). Two things I realized:

1> On Asus's website, it does list something about Seagate drives not showing during booting. Now my 1.5TB did show, but it mentions about some firmware change in their new drives can cause issues for SATA-II interfaces or something.

2> The bigger issue.. so the RAID 0 is working, but with the two SATA-II drives connected, and the raid constructed to be 1TB, when I get to the partition option in 9.04 it doesn't show the one TB RAID 0 setup, but it's detecting and showing *BOTH* 500 GB drives!

[x] Use the entire disk
.....[x] SCSI (0,0,0) (sda) - 500.1 GB ATA WDC etc....
.....[ ] SCSI (0,0,0) (sdb) - 500.1 GB ATA WDC etc...
[ ] Specify partitions manually (advanced)

----------------------------------------------------------------------------------

I'm guessing maybe the BIOS/Chipset/etc may have a flaw? Or Ubuntu is seeing right past the on board RAID controller somehow?!

I'm getting the soft reset error on startup only and on Jaunty only. I have an Acer Aspire 5515 laptop.

lspci:

00:12.0 SATA controller: ATI Technologies Inc SB600 Non-Raid-5 SATA
00:14.1 IDE interface: ATI Technologies Inc SB600 IDE

I don't know what model mobo I have. all_generic_ide does not work.

Oops forgot this:

jordanwb@jordanwb-laptop:~$ dmesg | grep reset
[ 2.976009] ata1: softreset failed (device not ready)
[ 3.944009] ata3: softreset failed (device not ready)

Hello,
I've got the same error.
Mother card is MS7501.
If you need details, tell me...
Laurent

----- Original Message -----
From: "rjr162" <email address hidden>
To: <email address hidden>
Sent: Sunday, April 19, 2009 6:35 PM
Subject: [Bug 285392] Re: Softreset failed (device not ready)

Argh sorry for the re-postings, I got it going again (still RAID 0 w/2
500GB WD drives). Two things I realized:

1> On Asus's website, it does list something about Seagate drives not
showing during booting. Now my 1.5TB did show, but it mentions about
some firmware change in their new drives can cause issues for SATA-II
interfaces or something.

2> The bigger issue.. so the RAID 0 is working, but with the two SATA-II
drives connected, and the raid constructed to be 1TB, when I get to the
partition option in 9.04 it doesn't show the one TB RAID 0 setup, but
it's detecting and showing *BOTH* 500 GB drives!

[x] Use the entire disk
.....[x] SCSI (0,0,0) (sda) - 500.1 GB ATA WDC etc....
.....[ ] SCSI (0,0,0) (sdb) - 500.1 GB ATA WDC etc...
[ ] Specify partitions manually (advanced)

----------------------------------------------------------------------------------

I'm guessing maybe the BIOS/Chipset/etc may have a flaw? Or Ubuntu is
seeing right past the on board RAID controller somehow?!

> end quoted segment <

Hmm... that one I'm not sure about, since I'm using software RAID on my box.
I know that when I built the RAID manually, I did have to go in to the
partition screen and select the RAID option for the installer to start the
array and let me partition from the array and not just from the drives. I'm
not sure if you need to do the same thing with hardware RAID. (IIRC, I had
to do that both for the RAID array and for the LVM partitions that I'd built
manually outside the installer.)

Have you tried popping out some of the RAM to see if that workaround helped
for you?

Kat

I'm going to do that when I get home. I found another post saying the regular ubuntu desktop iso won't install on raid you have to use the alternate iso image... Going to try that as well
Ron
Sent from my Verizon Wireless BlackBerry

-----Original Message-----
From: Kat <email address hidden>

Date: Mon, 20 Apr 2009 17:50:54
To: <email address hidden>
Subject: Re: [Bug 285392] Re: Softreset failed (device not ready)

----- Original Message -----
From: "rjr162" <email address hidden>
To: <email address hidden>
Sent: Sunday, April 19, 2009 6:35 PM
Subject: [Bug 285392] Re: Softreset failed (device not ready)

Argh sorry for the re-postings, I got it going again (still RAID 0 w/2
500GB WD drives). Two things I realized:

1> On Asus's website, it does list something about Seagate drives not
showing during booting. Now my 1.5TB did show, but it mentions about
some firmware change in their new drives can cause issues for SATA-II
interfaces or something.

2> The bigger issue.. so the RAID 0 is working, but with the two SATA-II
drives connected, and the raid constructed to be 1TB, when I get to the
partition option in 9.04 it doesn't show the one TB RAID 0 setup, but
it's detecting and showing *BOTH* 500 GB drives!

[x] Use the entire disk
.....[x] SCSI (0,0,0) (sda) - 500.1 GB ATA WDC etc....
.....[ ] SCSI (0,0,0) (sdb) - 500.1 GB ATA WDC etc...
[ ] Specify partitions manually (advanced)

----------------------------------------------------------------------------------

I'm guessing maybe the BIOS/Chipset/etc may have a flaw? Or Ubuntu is
seeing right past the on board RAID controller somehow?!

> end quoted segment <

Hmm... that one I'm not sure about, since I'm using software RAID on my box.
I know that when I built the RAID manually, I did have to go in to the
partition screen and select the RAID option for the installer to start the
array and let me partition from the array and not just from the drives. I'm
not sure if you need to do the same thing with hardware RAID. (IIRC, I had
to do that both for the RAID array and for the LVM partitions that I'd built
manually outside the installer.)

Have you tried popping out some of the RAM to see if that workaround helped
for you?

Kat

--
Softreset failed (device not ready)
https://bugs.launchpad.net/bugs/285392
You received this bug notification because you are a direct subscriber
of the bug.

Status in “linux” source package in Ubuntu: Confirmed
Status in “linux” source package in Fedora: New

Bug description:
INSTALLATION problem for Hardy and IBEX as well.
During the install process I got the next messages [during an extremely slow installation process]
Hardy producess similar messages (30 min)
Ibex stops,

Let me lists messages when Ibex install stops
I got the mesages below

BusyBox V1.10.2 (Ubuntu 1:1.10.2-1 ubuntu6) built-in shell (ash)

[66.064009] ata7:Softreset failed (device not ready)
[76.084008] ata8:Softreset failed (device not ready)
[86.088009] ata8:Softreset failed (device not ready)
[121.128011] ata8:Softreset failed (device not ready)
[126.148007] a...

Since this seems to affect quite a few people, let's report this upstream. I have very little time now, but if I install Jaunty if it's ready and the error is still there, I'm going to report this. The linux guys should be able to give out a statement whats going on I think.

If you're going to install Jaunty don't use the Release Candidate. The installer kept failing on me because it couldn't copy some CUPS related xml file.

Updated pulling ram to 2 gigs didn't help. I also had to use alternate iso 9.04 ubuntu desktop to get raid configured and installed as a raid 0, where as reg desktop ubuntu (8.10 and 9.04) and win xp see the two drives as two separate entities.
Ron
Sent from my Verizon Wireless BlackBerry

-----Original Message-----
From: goto <email address hidden>

Date: Mon, 20 Apr 2009 20:29:27
To: <email address hidden>
Subject: [Bug 285392] Re: Softreset failed (device not ready)

Since this seems to affect quite a few people, let's report this
upstream. I have very little time now, but if I install Jaunty if it's
ready and the error is still there, I'm going to report this. The linux
guys should be able to give out a statement whats going on I think.

--
Softreset failed (device not ready)
https://bugs.launchpad.net/bugs/285392
You received this bug notification because you are a direct subscriber
of the bug.

Status in “linux” source package in Ubuntu: Confirmed
Status in “linux” source package in Fedora: New

Bug description:
INSTALLATION problem for Hardy and IBEX as well.
During the install process I got the next messages [during an extremely slow installation process]
Hardy producess similar messages (30 min)
Ibex stops,

Let me lists messages when Ibex install stops
I got the mesages below

BusyBox V1.10.2 (Ubuntu 1:1.10.2-1 ubuntu6) built-in shell (ash)

[66.064009] ata7:Softreset failed (device not ready)
[76.084008] ata8:Softreset failed (device not ready)
[86.088009] ata8:Softreset failed (device not ready)
[121.128011] ata8:Softreset failed (device not ready)
[126.148007] ata8:Softreset failed (device not ready)

What is the problem rally here with the install DVD? (regardless is it Hardy or Intrepid the same messages I got)

GA-EP45-DQ6 motherboard (http://www.gigabyte.com.tw/Products/Motherboard/Products_Overview.aspx?ProductID=2831)

[ The South Bridge: 6 x SATA 3Gb/s connectors (SATAII0, SATAII1, SATAII2, SATAII3, SATAII4, SATAII5) supporting up to 6 SATA 3Gb/s devices are connected but
I did not connected any sata cables to 2 x SiI5723 chips : -4 x SATA 3Gb/s connectors (GS0-Source, GS1, GS2-Source, GS3) supporting up to 4 SATA 3Gb/s devices - Support for Smart Backup (RAID 1) ]

I suspect that messages comes around the Jmicron & Sis5723 chips. Is it driver problem, not providing during the install ?
See schematic http://www.hardwarezone.com/img/data/articles/2008/2559/dq6-sketch.jpg
Or more info on the motherboard at http://forums.tweaktown.com/f69/ep45-ds5-dq6-27384/

How to provide driver, if it is so? (There is no Ubuntu driver at ftp://driver.jmicron.com.tw/jmb36x/? [there is driver for e.g. fedora but none for ubuntu])
How to continue the installation, skip searching the ATA drivers for not used chip, get able to install the Ibex?

For info, my two pairs of hard disks are each set up as RAID 1 using software raid.

I have just upgraded to Jaunty 9.04 and I get the same error not too happy did not get the error in 8.10 I maybe regretting the update.
ata1: failed due to HW bug

$ lspci
00:00.0 Host bridge: ATI Technologies Inc RD580 [CrossFire Xpress 3200] Chipset Host Bridge
00:02.0 PCI bridge: ATI Technologies Inc RS480 PCI-X Root Port
00:06.0 PCI bridge: ATI Technologies Inc RS480 PCI Bridge
00:12.0 SATA controller: ATI Technologies Inc SB600 Non-Raid-5 SATA
00:13.0 USB Controller: ATI Technologies Inc SB600 USB (OHCI0)
00:13.1 USB Controller: ATI Technologies Inc SB600 USB (OHCI1)
00:13.2 USB Controller: ATI Technologies Inc SB600 USB (OHCI2)
00:13.3 USB Controller: ATI Technologies Inc SB600 USB (OHCI3)
00:13.4 USB Controller: ATI Technologies Inc SB600 USB (OHCI4)
00:13.5 USB Controller: ATI Technologies Inc SB600 USB Controller (EHCI)
00:14.0 SMBus: ATI Technologies Inc SBx00 SMBus Controller (rev 14)
00:14.1 IDE interface: ATI Technologies Inc SB600 IDE
00:14.2 Audio device: ATI Technologies Inc SBx00 Azalia (Intel HDA)
00:14.3 ISA bridge: ATI Technologies Inc SB600 PCI to LPC Bridge
00:14.4 PCI bridge: ATI Technologies Inc SBx00 PCI to PCI Bridge
00:18.0 Host bridge: Advanced Micro Devices [AMD] K8 [Athlon64/Opteron] HyperTransport Technology Configuration
00:18.1 Host bridge: Advanced Micro Devices [AMD] K8 [Athlon64/Opteron] Address Map
00:18.2 Host bridge: Advanced Micro Devices [AMD] K8 [Athlon64/Opteron] DRAM Controller
00:18.3 Host bridge: Advanced Micro Devices [AMD] K8 [Athlon64/Opteron] Miscellaneous Control
01:00.0 VGA compatible controller: nVidia Corporation GeForce 8600 GT (rev a1)
02:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168B PCI Express Gigabit Ethernet controller (rev 01)

I was getting the device not ready in 8.10 and 9.04. My temp solution was to install onto an ide drive and use the sata raid for storage etc for now.
Ron
Sent from my Verizon Wireless BlackBerry

-----Original Message-----
From: revelationman <email address hidden>

Date: Thu, 23 Apr 2009 19:14:32
To: <email address hidden>
Subject: [Bug 285392] Re: Softreset failed (device not ready)

I have just upgraded to Jaunty 9.04 and I get the same error not too happy did not get the error in 8.10 I maybe regretting the update.
ata1: failed due to HW bug

$ lspci
00:00.0 Host bridge: ATI Technologies Inc RD580 [CrossFire Xpress 3200] Chipset Host Bridge
00:02.0 PCI bridge: ATI Technologies Inc RS480 PCI-X Root Port
00:06.0 PCI bridge: ATI Technologies Inc RS480 PCI Bridge
00:12.0 SATA controller: ATI Technologies Inc SB600 Non-Raid-5 SATA
00:13.0 USB Controller: ATI Technologies Inc SB600 USB (OHCI0)
00:13.1 USB Controller: ATI Technologies Inc SB600 USB (OHCI1)
00:13.2 USB Controller: ATI Technologies Inc SB600 USB (OHCI2)
00:13.3 USB Controller: ATI Technologies Inc SB600 USB (OHCI3)
00:13.4 USB Controller: ATI Technologies Inc SB600 USB (OHCI4)
00:13.5 USB Controller: ATI Technologies Inc SB600 USB Controller (EHCI)
00:14.0 SMBus: ATI Technologies Inc SBx00 SMBus Controller (rev 14)
00:14.1 IDE interface: ATI Technologies Inc SB600 IDE
00:14.2 Audio device: ATI Technologies Inc SBx00 Azalia (Intel HDA)
00:14.3 ISA bridge: ATI Technologies Inc SB600 PCI to LPC Bridge
00:14.4 PCI bridge: ATI Technologies Inc SBx00 PCI to PCI Bridge
00:18.0 Host bridge: Advanced Micro Devices [AMD] K8 [Athlon64/Opteron] HyperTransport Technology Configuration
00:18.1 Host bridge: Advanced Micro Devices [AMD] K8 [Athlon64/Opteron] Address Map
00:18.2 Host bridge: Advanced Micro Devices [AMD] K8 [Athlon64/Opteron] DRAM Controller
00:18.3 Host bridge: Advanced Micro Devices [AMD] K8 [Athlon64/Opteron] Miscellaneous Control
01:00.0 VGA compatible controller: nVidia Corporation GeForce 8600 GT (rev a1)
02:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168B PCI Express Gigabit Ethernet controller (rev 01)

--
Softreset failed (device not ready)
https://bugs.launchpad.net/bugs/285392
You received this bug notification because you are a direct subscriber
of the bug.

Status in “linux” source package in Ubuntu: Confirmed
Status in “linux” source package in Fedora: New

Bug description:
INSTALLATION problem for Hardy and IBEX as well.
During the install process I got the next messages [during an extremely slow installation process]
Hardy producess similar messages (30 min)
Ibex stops,

Let me lists messages when Ibex install stops
I got the mesages below

BusyBox V1.10.2 (Ubuntu 1:1.10.2-1 ubuntu6) built-in shell (ash)

[66.064009] ata7:Softreset failed (device not ready)
[76.084008] ata8:Softreset failed (device not ready)
[86.088009] ata8:Softreset failed (device not ready)
[121.128011] ata8:Softreset failed (device not ready)
[126.148007] ata8:Softreset failed (device not ready)

What is the problem rally here with the install DVD? (regardless is it Hardy or Intrepid the same mess...

softreset failed (device not ready)

Sorry I am providing more information I am hoping I do not have to reinstall there is loads of files on this PC now and to be honest it will be a pain in the butt to redo the system. I hope there is a fix for it

 1.103038] aer 0000:00:06.0:pcie01: service driver aer loaded
[ 1.103045] pci_hotplug: PCI Hot Plug PCI Core version: 0.5
[ 1.103055] pciehp: PCI Express Hot Plug Controller Driver version: 0.4
[ 1.103167] input: Power Button (FF) as /devices/LNXSYSTM:00/LNXPWRBN:00/input/input0
[ 1.103169] ACPI: Power Button (FF) [PWRF]
[ 1.103212] input: Power Button (CM) as /devices/LNXSYSTM:00/device:00/PNP0C0C:00/input/input1
[ 1.103220] ACPI: Power Button (CM) [PWRB]
[ 1.103402] ACPI: duty_cycle spans bit 4
[ 1.103428] processor ACPI_CPU:00: registered as cooling_device0
[ 1.103455] processor ACPI_CPU:01: registered as cooling_device1
[ 1.105991] isapnp: Scanning for PnP cards...
[ 1.460139] isapnp: No Plug & Play device found
[ 1.469190] Serial: 8250/16550 driver4 ports, IRQ sharing enabled
[ 1.469306] serial8250: ttyS0 at I/O 0x3f8 (irq = 4) is a 16550A
[ 1.469580] 00:05: ttyS0 at I/O 0x3f8 (irq = 4) is a 16550A
[ 1.470214] brd: module loaded
[ 1.470457] loop: module loaded
[ 1.470510] Fixed MDIO Bus: probed
[ 1.470515] PPP generic driver version 2.4.2
[ 1.470562] input: Macintosh mouse button emulation as /devices/virtual/input/input2
[ 1.470585] Driver 'sd' needs updating - please use bus_type methods
[ 1.470592] Driver 'sr' needs updating - please use bus_type methods
[ 1.470621] ahci 0000:00:12.0: version 3.0
[ 1.470639] ahci 0000:00:12.0: PCI INT A -> GSI 22 (level, low) -> IRQ 22
[ 1.470667] ahci 0000:00:12.0: controller can't do 64bit DMA, forcing 32bit
[ 1.470757] ahci 0000:00:12.0: AHCI 0001.0100 32 slots 4 ports 3 Gbps 0xf impl SATA mode
[ 1.470760] ahci 0000:00:12.0: flags: ncq sntf ilck pm led clo pmp pio slum part
[ 1.471207] scsi0 : ahci
[ 1.471332] scsi1 : ahci
[ 1.471397] scsi2 : ahci
[ 1.471468] scsi3 : ahci
[ 1.471546] ata1: SATA max UDMA/133 abar m1024@0xf9fff800 port 0xf9fff900 irq 22
[ 1.471549] ata2: SATA max UDMA/133 abar m1024@0xf9fff800 port 0xf9fff980 irq 22
[ 1.471552] ata3: SATA max UDMA/133 abar m1024@0xf9fff800 port 0xf9fffa00 irq 22
[ 1.471556] ata4: SATA max UDMA/133 abar m1024@0xf9fff800 port 0xf9fffa80 irq 22
[ 1.952018] ata1: softreset failed (device not ready)
[ 1.952079] ata1: failed due to HW bug, retry pmp=0
[ 2.116033] ata1: SATA link up 1.5 Gbps (SStatus 113 SControl 300)
[ 2.155945] ata1.00: ATA-7: ST3320620AS, 3.AAK, max UDMA/133
[ 2.155948] ata1.00: 625142448 sectors, multi 16: LBA48 NCQ (depth 31/32)
[ 2.155963] ata1.00: SB600 AHCI: limiting to 255 sectors per cmd
[ 2.214260] ata1.00: SB600 AHCI: limiting to 255 sectors per cmd
[ 2.214263] ata1.00: configured for UDMA/133

I will add this I did not have this error when I was running 8.10 the upgrade was done within 8.10 and it was not the release or RC1

I regret this upgrade and by the look of it this error is effecting many user's and other distributions besides Ubuntu.

I will hope the Bug team addresses this issue with some statement on what will be done, I am quite angry over this. I do believe this is a kernel issue if so it seems that not enough testing was done.

This is a MSI K9N Motherboard for more information.

I am going try a fresh clean install and see what happens if I still get the error then obviously there is a serious bug in the kernel

I will keep you posted

Well I did a complete fresh install even using ext 4 I am still getting the same error message so obviously there is some issue with this kernel

hope this helps

Me too.

Tried installing Fedora 11 Beta, then Fedora 10 (Fedora is my usual distribution) and had NO luck whatsoever. Installed the latest Ubuntu out of sheer frustration and it Just Worked - except that when Grub boots, it'll hang for about 30 seconds, flash the "soft rest failed" messages for both drives, then boot. So far, no other issues.

I have 2 WD 1TB Caviar Black SATA drives. They are currently partitioned identically with a 200 Mb ext2 partition (/boot and /boot 2) a 2000 Mb swap partition, a 200 Gb partition for / (and /sysback) and a partition taking up the rest of the drive for /home (and /homeback)

My intent is to set up the second drive as software RAID 5 for the /home and /root partitions, but the Ubuntu installer did not provide that as an option the way Fedora does.

As an aside, if anybody can provide a pointer on how to migrate my current setup to software RAID 5 on the / and /home partitions, that would be great....

Back to the original problem - I tried switching the SATA mode in the BIOS from IDE to AHCI and that made no difference.

Motherboard is a Gigabyte GA-MA780G-UD3H
Processor is a Phenom 2 950 3.0 Ghz (and is not overclocked)

$lspci
00:00.0 Host bridge: Advanced Micro Devices [AMD] RS780 Host Bridge
00:01.0 PCI bridge: Advanced Micro Devices [AMD] RS780 PCI to PCI bridge (int gfx)
00:0a.0 PCI bridge: Advanced Micro Devices [AMD] RS780 PCI to PCI bridge (PCIE port 5)
00:11.0 SATA controller: ATI Technologies Inc SB700/SB800 SATA Controller [AHCI mode]
00:12.0 USB Controller: ATI Technologies Inc SB700/SB800 USB OHCI0 Controller
00:12.1 USB Controller: ATI Technologies Inc SB700 USB OHCI1 Controller
00:12.2 USB Controller: ATI Technologies Inc SB700/SB800 USB EHCI Controller
00:13.0 USB Controller: ATI Technologies Inc SB700/SB800 USB OHCI0 Controller
00:13.1 USB Controller: ATI Technologies Inc SB700 USB OHCI1 Controller
00:13.2 USB Controller: ATI Technologies Inc SB700/SB800 USB EHCI Controller
00:14.0 SMBus: ATI Technologies Inc SBx00 SMBus Controller (rev 3a)
00:14.1 IDE interface: ATI Technologies Inc SB700/SB800 IDE Controller
00:14.2 Audio device: ATI Technologies Inc SBx00 Azalia (Intel HDA)
00:14.3 ISA bridge: ATI Technologies Inc SB700/SB800 LPC host controller
00:14.4 PCI bridge: ATI Technologies Inc SBx00 PCI to PCI Bridge
00:14.5 USB Controller: ATI Technologies Inc SB700/SB800 USB OHCI2 Controller
00:18.0 Host bridge: Advanced Micro Devices [AMD] Family 10h [Opteron, Athlon64, Sempron] HyperTransport Configuration
00:18.1 Host bridge: Advanced Micro Devices [AMD] Family 10h [Opteron, Athlon64, Sempron] Address Map
00:18.2 Host bridge: Advanced Micro Devices [AMD] Family 10h [Opteron, Athlon64, Sempron] DRAM Controller
00:18.3 Host bridge: Advanced Micro Devices [AMD] Family 10h [Opteron, Athlon64, Sempron] Miscellaneous Control
00:18.4 Host bridge: Advanced Micro Devices [AMD] Family 10h [Opteron, Athlon64, Sempron] Link Control
01:05.0 VGA compatible controller: ATI Technologies Inc Radeon HD 3200 Graphics
01:05.1 Audio device: ATI Technologies Inc RS780 Azalia controller
02:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168B PCI Express Gigabit Ethernet controller (rev 02)
...

Did you the alternate iso for ubuntu? I found out the desktop doesn't work with raid on install.
Sent from my Verizon Wireless BlackBerry

-----Original Message-----
From: RecceDG <email address hidden>

Date: Sat, 25 Apr 2009 02:44:02
To: <email address hidden>
Subject: [Bug 285392] Re: Softreset failed (device not ready)

Me too.

Tried installing Fedora 11 Beta, then Fedora 10 (Fedora is my usual
distribution) and had NO luck whatsoever. Installed the latest Ubuntu
out of sheer frustration and it Just Worked - except that when Grub
boots, it'll hang for about 30 seconds, flash the "soft rest failed"
messages for both drives, then boot. So far, no other issues.

I have 2 WD 1TB Caviar Black SATA drives. They are currently partitioned
identically with a 200 Mb ext2 partition (/boot and /boot 2) a 2000 Mb
swap partition, a 200 Gb partition for / (and /sysback) and a partition
taking up the rest of the drive for /home (and /homeback)

My intent is to set up the second drive as software RAID 5 for the /home
and /root partitions, but the Ubuntu installer did not provide that as
an option the way Fedora does.

As an aside, if anybody can provide a pointer on how to migrate my
current setup to software RAID 5 on the / and /home partitions, that
would be great....

Back to the original problem - I tried switching the SATA mode in the
BIOS from IDE to AHCI and that made no difference.

Motherboard is a Gigabyte GA-MA780G-UD3H
Processor is a Phenom 2 950 3.0 Ghz (and is not overclocked)

$lspci
00:00.0 Host bridge: Advanced Micro Devices [AMD] RS780 Host Bridge
00:01.0 PCI bridge: Advanced Micro Devices [AMD] RS780 PCI to PCI bridge (int gfx)
00:0a.0 PCI bridge: Advanced Micro Devices [AMD] RS780 PCI to PCI bridge (PCIE port 5)
00:11.0 SATA controller: ATI Technologies Inc SB700/SB800 SATA Controller [AHCI mode]
00:12.0 USB Controller: ATI Technologies Inc SB700/SB800 USB OHCI0 Controller
00:12.1 USB Controller: ATI Technologies Inc SB700 USB OHCI1 Controller
00:12.2 USB Controller: ATI Technologies Inc SB700/SB800 USB EHCI Controller
00:13.0 USB Controller: ATI Technologies Inc SB700/SB800 USB OHCI0 Controller
00:13.1 USB Controller: ATI Technologies Inc SB700 USB OHCI1 Controller
00:13.2 USB Controller: ATI Technologies Inc SB700/SB800 USB EHCI Controller
00:14.0 SMBus: ATI Technologies Inc SBx00 SMBus Controller (rev 3a)
00:14.1 IDE interface: ATI Technologies Inc SB700/SB800 IDE Controller
00:14.2 Audio device: ATI Technologies Inc SBx00 Azalia (Intel HDA)
00:14.3 ISA bridge: ATI Technologies Inc SB700/SB800 LPC host controller
00:14.4 PCI bridge: ATI Technologies Inc SBx00 PCI to PCI Bridge
00:14.5 USB Controller: ATI Technologies Inc SB700/SB800 USB OHCI2 Controller
00:18.0 Host bridge: Advanced Micro Devices [AMD] Family 10h [Opteron, Athlon64, Sempron] HyperTransport Configuration
00:18.1 Host bridge: Advanced Micro Devices [AMD] Family 10h [Opteron, Athlon64, Sempron] Address Map
00:18.2 Host bridge: Advanced Micro Devices [AMD] Family 10h [Opteron, Athlon64, Sempron] DRAM Controller
00:18.3 Host bridge: Advanced Micro Devices [AMD] Family 10h [Opteron, Athlon64, Sempron] Miscel...

Hi together,
i have the same problem
..." ATA1 not ready Softreset failed"...

on Jaunty

GA-MA78GM-S2H
AMD 5050e
DDR2-800 2x1GB
Samsung HD502IJ
HL-DT-STDVD-ROM

...

I have the same problem, it started after the upgrade to Jaunty. Was working fine in Intrepid.

phyto: Interesting, I have a very similar configuration. Gigabyte mainboard, AMD 4850e, DDR2 800 MHZ MDT 3 GB, Samsung HDD and the same HL-DT-STDVD-ROM :D

I have a similar configuration
Athlon X2 4850e
1 TB SAMSUNG SpinPoint 32 MB 7200 rpm SATA 2 HD103UJ
Gigabyte GA-MA78G-DS3H AMD 780 SB 700
Corsair Twinx 2x1GB DDR2 PC6400 800Mhz

I have the same problem, with a fresh install of Jaunty. Was working fine in Intrepid.

Possible fix?

http://kerneltrap.org/mailarchive/git-commits-head/2008/6/14/2122314

DG

RecceDG:
Thanks for your answer. Isn't the fix already in the mainline vanilla linux upstream kernel?

I get this error on 9.04 (didn't see this in 8.10) and I'm not even running a raid....

I get this error on startup with a Toshiba Satellite L350D-11S laptop which has also the SB700/SB800 southbridge. No raid, error occurring since the update to Jaunty final.

Could some AHCI BIOS options give a workaround for the problem?

Another question: Does hibernate work on machines showing this bug? I've a problem with hibernate since Jaunty, too, maybe there is a connection?

got the same problem ASUS m2avm motherboard, ATI SB600, after upgrading to 9.04.

cat /var/log/syslog | grep failed
May 5 08:13:37 asdf kernel: [ 2.196023] ata1: softreset failed (device not ready)
May 5 08:13:37 asdf kernel: [ 2.196063] ata1: failed due to HW bug, retry pmp=0

lspci

0:00.0 Host bridge: ATI Technologies Inc RS690 Host Bridge
00:01.0 PCI bridge: ATI Technologies Inc RS690 PCI to PCI Bridge (Internal gfx)
00:07.0 PCI bridge: ATI Technologies Inc RS690 PCI to PCI Bridge (PCI Express Port 3)
00:12.0 SATA controller: ATI Technologies Inc SB600 Non-Raid-5 SATA
00:13.0 USB Controller: ATI Technologies Inc SB600 USB (OHCI0)
00:13.1 USB Controller: ATI Technologies Inc SB600 USB (OHCI1)
00:13.2 USB Controller: ATI Technologies Inc SB600 USB (OHCI2)
00:13.3 USB Controller: ATI Technologies Inc SB600 USB (OHCI3)
00:13.4 USB Controller: ATI Technologies Inc SB600 USB (OHCI4)
00:13.5 USB Controller: ATI Technologies Inc SB600 USB Controller (EHCI)
00:14.0 SMBus: ATI Technologies Inc SBx00 SMBus Controller (rev 14)
00:14.1 IDE interface: ATI Technologies Inc SB600 IDE
00:14.2 Audio device: ATI Technologies Inc SBx00 Azalia (Intel HDA)
00:14.3 ISA bridge: ATI Technologies Inc SB600 PCI to LPC Bridge
00:14.4 PCI bridge: ATI Technologies Inc SBx00 PCI to PCI Bridge
00:18.0 Host bridge: Advanced Micro Devices [AMD] K8 [Athlon64/Opteron] HyperTransport Technology Configuration
00:18.1 Host bridge: Advanced Micro Devices [AMD] K8 [Athlon64/Opteron] Address Map
00:18.2 Host bridge: Advanced Micro Devices [AMD] K8 [Athlon64/Opteron] DRAM Controller
00:18.3 Host bridge: Advanced Micro Devices [AMD] K8 [Athlon64/Opteron] Miscellaneous Control
01:05.0 VGA compatible controller: ATI Technologies Inc RS690 [Radeon X1200 Series]
02:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168B PCI Express Gigabit Ethernet controller (rev 01)

after boot everything seems to work fine except rebooting (don't know if this connected...).

What is strange is that several reporters do not have a SB600/700/800 southbridge (including the initial reporter who has an Intel P45 chipset). So it seems not to be related to the kernel problem which was linked above, or at least it can't be explained by this kernel problem only.

Same problem found on ASUS M3A3200 motherboard in 9.04

cat /var/log/syslog | grep failed
May 5 20:44:31 rsm-desktop kernel: [ 1.636021] ata1: softreset failed (device not ready)
May 5 20:44:31 rsm-desktop kernel: [ 1.636067] ata1: failed due to HW bug, retry pmp=0
May 5 20:44:31 rsm-desktop kernel: [ 2.312017] ata2: softreset failed (device not ready)
May 5 20:44:31 rsm-desktop kernel: [ 2.312061] ata2: failed due to HW bug, retry pmp=0
May 5 20:44:31 rsm-desktop kernel: [ 5.536190] PM: Resume from disk failed.

lspci
00:00.0 Host bridge: Advanced Micro Devices [AMD] RS780 Host Bridge
00:01.0 PCI bridge: Advanced Micro Devices [AMD] RS780 PCI to PCI bridge (int gfx)
00:02.0 PCI bridge: Advanced Micro Devices [AMD] RS780 PCI to PCI bridge (ext gfx port 0)
00:04.0 PCI bridge: Advanced Micro Devices [AMD] RS780 PCI to PCI bridge (PCIE port 0)
00:06.0 PCI bridge: Advanced Micro Devices [AMD] RS780 PCI to PCI bridge (PCIE port 2)
00:11.0 SATA controller: ATI Technologies Inc SB700/SB800 SATA Controller [IDE mode]
00:12.0 USB Controller: ATI Technologies Inc SB700/SB800 USB OHCI0 Controller
00:12.1 USB Controller: ATI Technologies Inc SB700 USB OHCI1 Controller
00:12.2 USB Controller: ATI Technologies Inc SB700/SB800 USB EHCI Controller
00:13.0 USB Controller: ATI Technologies Inc SB700/SB800 USB OHCI0 Controller
00:13.1 USB Controller: ATI Technologies Inc SB700 USB OHCI1 Controller
00:13.2 USB Controller: ATI Technologies Inc SB700/SB800 USB EHCI Controller
00:14.0 SMBus: ATI Technologies Inc SBx00 SMBus Controller (rev 3a)
00:14.1 IDE interface: ATI Technologies Inc SB700/SB800 IDE Controller
00:14.2 Audio device: ATI Technologies Inc SBx00 Azalia (Intel HDA)
00:14.3 ISA bridge: ATI Technologies Inc SB700/SB800 LPC host controller
00:14.4 PCI bridge: ATI Technologies Inc SBx00 PCI to PCI Bridge
00:14.5 USB Controller: ATI Technologies Inc SB700/SB800 USB OHCI2 Controller
00:18.0 Host bridge: Advanced Micro Devices [AMD] K8 [Athlon64/Opteron] HyperTransport Technology Configuration
00:18.1 Host bridge: Advanced Micro Devices [AMD] K8 [Athlon64/Opteron] Address Map
00:18.2 Host bridge: Advanced Micro Devices [AMD] K8 [Athlon64/Opteron] DRAM Controller
00:18.3 Host bridge: Advanced Micro Devices [AMD] K8 [Athlon64/Opteron] Miscellaneous Control
01:05.0 VGA compatible controller: ATI Technologies Inc Radeon HD 3200 Graphics
01:05.1 Audio device: ATI Technologies Inc RS780 Azalia controller
02:00.0 VGA compatible controller: ATI Technologies Inc Mobility Radeon HD 3450
02:00.1 Audio device: ATI Technologies Inc RV620 Audio device [Radeon HD 34xx Series]
03:00.0 Ethernet controller: Atheros Communications Inc. AR242x 802.11abg Wireless PCI Express Adapter (rev 01)
04:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168B PCI Express Gigabit Ethernet controller (rev 02)
05:03.0 FireWire (IEEE 1394): VIA Technologies, Inc. VT6306 Fire II IEEE 1394 OHCI Link Layer Controller (rev c0)

Just for info sake I have the same problem on two different computers. One running the latest Kubuntu Jaunty & the other running Mandriva Spring 2009.

@Kent57:
Could you provide the output of lspci please!

exactt the output for Mandriva Spring 2009 dmesg and lspci follow. I don't have access to the Kubumtu machine right now.

Excerpt dmesg:
scsi0 : ahci
scsi1 : ahci
scsi2 : ahci
scsi3 : ahci
ata1: SATA max UDMA/133 abar m1024@0xff6ffc00 port 0xff6ffd00 irq 22
ata2: SATA max UDMA/133 abar m1024@0xff6ffc00 port 0xff6ffd80 irq 22
ata3: SATA max UDMA/133 abar m1024@0xff6ffc00 port 0xff6ffe00 irq 22
ata4: SATA max UDMA/133 abar m1024@0xff6ffc00 port 0xff6ffe80 irq 22
ata1: softreset failed (device not ready)
ata1: failed due to HW bug, retry pmp=0
ata1: SATA link up 3.0 Gbps (SStatus 123 SControl 300)
ata1.00: ATA-7: SAMSUNG HD160JJ/P, ZM100-38, max UDMA7
ata1.00: 312581808 sectors, multi 16: LBA48 NCQ (depth 31/32)
ata1.00: SB600 AHCI: limiting to 255 sectors per cmd
ata1.00: SB600 AHCI: limiting to 255 sectors per cmd
ata1.00: configured for UDMA/133
scsi 0:0:0:0: Direct-Access ATA SAMSUNG HD160JJ/ ZM10 PQ: 0 ANSI: 5

lspci:
00:00.0 Host bridge: ATI Technologies Inc Radeon Xpress 200 Host Bridge (rev 01)
00:01.0 PCI bridge: ATI Technologies Inc RS480 PCI Bridge
00:12.0 SATA controller: ATI Technologies Inc SB600 Non-Raid-5 SATA
00:13.0 USB Controller: ATI Technologies Inc SB600 USB (OHCI0)
00:13.1 USB Controller: ATI Technologies Inc SB600 USB (OHCI1)
00:13.2 USB Controller: ATI Technologies Inc SB600 USB (OHCI2)
00:13.3 USB Controller: ATI Technologies Inc SB600 USB (OHCI3)
00:13.4 USB Controller: ATI Technologies Inc SB600 USB (OHCI4)
00:13.5 USB Controller: ATI Technologies Inc SB600 USB Controller (EHCI)
00:14.0 SMBus: ATI Technologies Inc SBx00 SMBus Controller (rev 13)
00:14.1 IDE interface: ATI Technologies Inc SB600 IDE
00:14.2 Audio device: ATI Technologies Inc SBx00 Azalia (Intel HDA)
00:14.3 ISA bridge: ATI Technologies Inc SB600 PCI to LPC Bridge
00:14.4 PCI bridge: ATI Technologies Inc SBx00 PCI to PCI Bridge
01:05.0 VGA compatible controller: ATI Technologies Inc RC410 [Radeon Xpress 200]
02:01.0 Multimedia controller: Philips Semiconductors SAA7130 Video Broadcast Decoder (rev 01)
02:02.0 Parallel controller: Lava Computer mfg Inc Lava Parallel
02:05.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL-8139/8139C/8139C+ (rev 10)

Apart from the original reporter all mentioned systems have a ATI SB600/700 chipset.
Could we please get a fixed kernel as mentioned in https://bugs.launchpad.net/ubuntu/+source/linux/+bug/285392/comments/45 .

If you need anything tested let us know!

Thanks a lot!

Same problem here, fresh install Ubuntu 9.04 x64 with this specs:

Motherboard Gigabyte GA-MA790X-DS4 with AMD southbridge SB600

1 TB SAMSUNG SpinPoint 32 MB 7200 rpm SATA 2 HD103UJ

4GB RAM Gskill F2-8500-CL5

I only tried with x64 flavour of Ubuntu, someone else have this problem with x86?

@Alejandro Martín Covarrubias:

Yo! I do on my Asus Aspire 5515 laptop. I don't have this problem on my Asus P5QL-Pro mobo though.

I confirm this bug.

Ubuntu 9.04 64bit

Biostar TA790GX (has the SB750 bridge)
AMD ATHLON 64 X2 DUAL 7750+
KINGSTON HYPERX 4GB
Samsung 250gb HDD

I recently purchased this new motherboard and cpu. I have been using the HDD for the last 3 years. After receiving the new mobo and the cpu, I decided to upgrade to Jaunty. Installation went hassle free. But now, at every boot, I get this softreset failed warning. Sometimes it produces more errors about SATA, other times it gives another error about not being able to find "modules.dep" file. But then it boots normally after this error. I can provide as much information as you want because this bug is very easily reproducible in my pc.

I feel like the common problem here is using 64bit Ubuntu. Can anybody confirm this bug on 32bit?
I also realized that most reporters have Samsung SATA drives. I guess there is one reporter with Western Digital as well. This is truly the most annoying bug I have ever seen in Ubuntu. My boot time is well over 2 minutes now just because of these softreset failed messages.

I'm running 32 bit, drives attached to that controller were

Model Family: Western Digital Caviar Second Generation Serial ATA family
Device Model: WDC WD3200AAJS-00B4A0

Luckily the mobo I'm using (Gigabyte GA-EP45-DS5) has multiple SATA controllers and I was able to simply turn off the problematic one in the BIOS and use the others, but I will need the extra SATA channels soon.

That's interesting! Which ones did you turn off? The ones on the northbridge or the ones on the southbridge?

It was the southbridge SATA controllers I turned off.

Hmm, interesting solution indeed. How do I know that I have one or more controllers? I would like to give this a shot.

I'm afraid it will work only on those Gigabyte boards...

I strongly suppose that we have two different problems summarized in this bug report: One with 780G chipsets and/or SB600/700/750/800 southbridges and one with P45 chipsets and/or ICH10R southbridges. I think it would be interesting whether non-780G chipsets with SB600/700/750/800 southbridges and non-P45 chipsets with ICH10R southbridges cause this problem, too...

Well, at least I have a 790G chipset with SB750. I wonder if this bug has anything to do with the BIOS setup. Because, recently I had another problem where I got a "No active partition error" during boot. I solved that by making my harddisk the first boot device in BIOS. Previously I had my CDROM as the first boot device. Now, grub loads instantly without this error, but then I get these softreset errors. Sometimes after the first warning, it gives another error message saying modules.deb is not found. But it continues loading the OS immediately. At other times, I get some more softreset errors and the system waits for about 1-2 minutes before it again gives this modules.deb not found error and then continues to load the OS.

I don't know much about the technical details of this, but it looks like the kernel is trying to probe the disk and sometimes the probe just works fine, and some other times it fails to find the disk.

Some other things that may be possibly related is that I have an old 80gb IDE disk attached and my SATA drive is connected to the 4th port. The first 3 are empty.

Anybody have a similar setup?

Also here is an image of what I see during this bug.

Does anybody else have the ext4 file system on their disk? May this be the culprit? I have ext4 and ntfs partitions on this drive. May it be that they are conflicting somehow to cause this bug?

What concerns the question of non-780G chipsets: The problem has been reported on an ASUS F3Ka TL-62 with a SB600 southbridge and a 690G chipset.

No, it has nothing to do with the partitions...

Now I found another report with an AMD 480X CrossFire chipset (SB600). Seems to be a southbridge only problem.

I have this bug as well. I will post my lshw -short to help add information for research. I really hope this gets resolved soon.

H/W path Device Class Description
====================================================
                             system GA-MA770-UD3
/0 bus GA-MA770-UD3
/0/0 memory 128KiB BIOS
/0/4 processor AMD Athlon(tm) 64 X2 Dual Core Processo
/0/4/a memory 128KiB L1 cache
/0/4/c memory 512KiB L2 cache
/0/b memory 128KiB L1 cache
/0/d memory L2 cache
/0/25 memory 4GiB System Memory
/0/25/0 memory 2GiB DIMM 800 MHz (1.2 ns)
/0/25/1 memory 2GiB DIMM 800 MHz (1.2 ns)
/0/25/2 memory DIMM 800 MHz (1.2 ns) [empty]
/0/25/3 memory DIMM 800 MHz (1.2 ns) [empty]
/0/100 bridge RX780/RX790 Chipset Host Bridge
/0/100/2 bridge RD790 PCI to PCI bridge (external gfx0
/0/100/2/0 display Radeon HD 3870
/0/100/2/0.1 multimedia Radeon HD 3870 Audio device
/0/100/a bridge RD790 PCI to PCI bridge (PCI express gp
/0/100/a/0 eth0 network RTL8111/8168B PCI Express Gigabit Ether
/0/100/11 scsi0 storage SB700/SB800 SATA Controller [AHCI mode]
/0/100/11/0 /dev/cdrom disk DVD-RAM GH22NS30
/0/100/11/1 /dev/sda disk 640GB WDC WD6400AAKS-2
/0/100/11/1/1 /dev/sda1 volume 585GiB EXT3 volume
/0/100/11/1/2 /dev/sda2 volume 11GiB Extended partition
/0/100/11/1/2/5 /dev/sda5 volume 11GiB Linux swap / Solaris partition
/0/100/12 bus SB700/SB800 USB OHCI0 Controller
/0/100/12.1 bus SB700 USB OHCI1 Controller
/0/100/12.2 bus SB700/SB800 USB EHCI Controller
/0/100/13 bus SB700/SB800 USB OHCI0 Controller
/0/100/13.1 bus SB700 USB OHCI1 Controller
/0/100/13.2 bus SB700/SB800 USB EHCI Controller
/0/100/14 bus SBx00 SMBus Controller
/0/100/14.1 storage SB700/SB800 IDE Controller
/0/100/14.2 multimedia SBx00 Azalia (Intel HDA)
/0/100/14.3 bridge SB700/SB800 LPC host controller
/0/100/14.4 bridge SBx00 PCI to PCI Bridge
/0/100/14.4/6 wmaster0 network RT2561/RT61 802.11g PCI
/0/100/14.4/e bus TSB43AB23 IEEE-1394a-2000 Controller (P
/0/100/14.5 bus SB700/SB800 USB OHCI2 Controller
/0/101 bridge K8 [Athlon64/Opteron] HyperTransport Te
/0/102 bridge K8 [Athlon64/Opteron] Address Map
/0/103 bridge K8 [Athlon64/Opteron] DRAM Controller
/0/104 bridge K8 [Athlon64/Opteron] Miscellaneous Con
/1 ...

I agree this is definitely something to consider. http://kerneltrap.org/mailarchive/git-commits-head/2008/6/14/2122314

Hi Guys,
Just wondering how you apply that patch?
I'm new to ubuntu :S

The one I'm referring too is this: http://kerneltrap.org/mailarchive/git-commits-head/2008/6/14/2122314

Thanks!

You can't, unless you are willing to compile from the source.
The patch is for the developers, so that they can patch the source and release a fixed kernel.
And then we can get it with update manager :)

Any ideas how long before this bug is fixed?
It's the reason I'm using Windows right now. -_-

For one month I experienced this bug and today I completely solved it with a simple BIOS update.

My desktop PC is a NEC PowerMate VL370 with a picoBTX MS7351 motherboard.

  http://www.nec-computers.com/support/pib.asp?platform=bios_vl370_mbtx_036&mode=default&source=2006

The northbridge is an AMD RS690 and the southbridge an AMD SB600.

The boards supports RAID but I did never enable this feature.

I've updated the Phoenix BIOS from version 0.32 to 0.36 and now the softreset warning is still there but Ubuntu 9.04 works as promised (obviously older versions used to work without the update).

I have the similar problem on my home computer. I have SB600 SATA controller and see "softreset failed" messages during startup.
My Ubuntu 9.04 x64 works fine but I have soft-RAID 5 (mdadm) and this raid start recalculation of all checksumms on each reboot. On this moment I just keep my computer online whole day.
I will provide technical details later.

I hope this but will be fixed soon.

This bug also affects Ubuntu 8.10 and 9.04 desktop editions, on either 32, or 64 bit.
IT IS VERY ANNOYING!!!!
I just have one Fujitsu 200gb sata hard drive in my laptop, but Ubuntu is giving me a h@ck of a time starting up.
I can't believe that such an Operating System has such core-functionality bugs. It's truly incredible!!! not to mention the fact that this bugs importance status is undecided. WHAT????
..................

I confirm this bug on a my Samsung R60 laptop.

00:00.0 Host bridge: ATI Technologies Inc Radeon Xpress 7930 Host Bridge
00:02.0 PCI bridge: ATI Technologies Inc RS7933 PCI Bridge
00:05.0 PCI bridge: ATI Technologies Inc Device 7935
00:06.0 PCI bridge: ATI Technologies Inc RS7936 PCI Bridge
00:07.0 PCI bridge: ATI Technologies Inc Device 7937
00:12.0 SATA controller: ATI Technologies Inc SB600 Non-Raid-5 SATA
00:13.0 USB Controller: ATI Technologies Inc SB600 USB (OHCI0)
00:13.1 USB Controller: ATI Technologies Inc SB600 USB (OHCI1)
00:13.2 USB Controller: ATI Technologies Inc SB600 USB (OHCI2)
00:13.3 USB Controller: ATI Technologies Inc SB600 USB (OHCI3)
00:13.4 USB Controller: ATI Technologies Inc SB600 USB (OHCI4)
00:13.5 USB Controller: ATI Technologies Inc SB600 USB Controller (EHCI)
00:14.0 SMBus: ATI Technologies Inc SBx00 SMBus Controller (rev 14)
00:14.1 IDE interface: ATI Technologies Inc SB600 IDE
00:14.2 Audio device: ATI Technologies Inc SBx00 Azalia (Intel HDA)
00:14.3 ISA bridge: ATI Technologies Inc SB600 PCI to LPC Bridge
00:14.4 PCI bridge: ATI Technologies Inc SBx00 PCI to PCI Bridge
01:00.0 VGA compatible controller: ATI Technologies Inc M64-S [Mobility Radeon X2300]
02:00.0 Ethernet controller: Atheros Communications Inc. AR242x 802.11abg Wireless PCI Express Adapter (rev 01)
05:00.0 Ethernet controller: Marvell Technology Group Ltd. 88E8039 PCI-E Fast Ethernet Controller (rev 15)

kernel.log.0:
May 26 10:26:11 pasa-laptop kernel: [20553.736540] ata5.00: ACPI cmd ef/03:0c:00:00:00:a0 filtered out
May 26 10:26:11 pasa-laptop kernel: [20553.736544] ata5.00: ACPI cmd ef/03:42:00:00:00:a0 filtered out
May 26 10:26:11 pasa-laptop kernel: [20553.752496] ata5.00: configured for UDMA/33
May 26 10:26:11 pasa-laptop kernel: [20553.769063] ata2: SATA link down (SStatus 0 SControl 300)
May 26 10:26:11 pasa-laptop kernel: [20553.772055] ata3: SATA link down (SStatus 0 SControl 300)
May 26 10:26:11 pasa-laptop kernel: [20553.772082] ata4: SATA link down (SStatus 0 SControl 300)
May 26 10:26:11 pasa-laptop kernel: [20553.936037] ata1: softreset failed (device not ready)
May 26 10:26:11 pasa-laptop kernel: [20553.936041] ata1: failed due to HW bug, retry pmp=0
May 26 10:26:11 pasa-laptop kernel: [20554.100048] ata1: SATA link up 3.0 Gbps (SStatus 123 SControl 300)
May 26 10:26:11 pasa-laptop kernel: [20554.101044] ata1.00: SB600 AHCI: limiting to 255 sectors per cmd
May 26 10:26:11 pasa-laptop kernel: [20554.102230] ata1.00: SB600 AHCI: limiting to 255 sectors per cmd
May 26 10:26:11 pasa-laptop kernel: [20554.102234] ata1.00: configured for UDMA/133
May 26 10:26:11 pasa-laptop kernel: [20554.116110] sd 0:0:0:0: [sda] 312581808 512-byte hardware sectors: (160 GB/149 GiB)
May 26 10:26:11 pasa-laptop kernel: [20554.116143] sd 0:0:0:0: [sda] Write Protect is off
May 26 10:26:11 pasa-laptop kernel: [20554.116147] sd 0:0:0:0: [sda] Mode Sense: 00 3a 00 00
May 26 10:26:11 pasa-laptop kernel: [20554.116195] sd 0:0:0:0: [sda] Write cache: enabled, read cache: enabled, doesn't support DPO or FUA
May 26 10:26:11 pasa-laptop kernel: [20554.182430] pm_op(): usb_dev_restore+0x0/0x10 returns -19
May 26 10:26:11 pasa-laptop kernel: [20554.18243...

I also have this issue.

[ 1.616674] ata1: SATA max UDMA/100 host m128@0xfe604000 port 0xfe600000 irq 19
[ 1.616677] ata2: SATA max UDMA/100 host m128@0xfe604000 port 0xfe602000 irq 19
[ 3.816027] ata1: SATA link up 3.0 Gbps (SStatus 123 SControl 0)
[ 3.850889] ata1.00: ATA-8: WDC WD5000AAJS-00YFA0, 12.01C02, max UDMA/133
[ 3.850892] ata1.00: 976773168 sectors, multi 16: LBA48 NCQ (depth 31/32)
[ 3.851801] ata1.00: configured for UDMA/100
[ 13.856010] ata2: softreset failed (timeout)
[ 13.856073] ata2: SATA link up 3.0 Gbps (SStatus 123 SControl 0)
[ 13.856077] ata2: link online but device misclassified, retrying
[ 23.864010] ata2: softreset failed (timeout)
[ 23.864070] ata2: SATA link up 3.0 Gbps (SStatus 123 SControl 0)
[ 23.864073] ata2: link online but device misclassified, retrying
[ 58.864009] ata2: softreset failed (timeout)
[ 58.864070] ata2: SATA link up 3.0 Gbps (SStatus 123 SControl 0)
[ 58.864073] ata2: link online but device misclassified, retrying
[ 58.864076] ata2: limiting SATA link speed to 1.5 Gbps
[ 63.864009] ata2: softreset failed (timeout)
[ 63.864070] ata2: SATA link up 1.5 Gbps (SStatus 113 SControl 10)
[ 63.864073] ata2: link online but device misclassified, device detection might fail

I too have this problem.

ASRock A780FullHD, 780G
160GB Samsung M5S HM160HI 2.5" SATA

softreset failed
tried ubuntu 9.04 32bit 64bit 8.04 LTS

Confirming on Asus F5RL, 64bit.
Starts anyway.

dmesg excerpt:
********************
Jun 8 18:19:02 kernel: [ 1.589820] PPP generic driver version 2.4.2
Jun 8 18:19:02 kernel: [ 1.589919] input: Macintosh mouse button emulation as /devices/virtual/input/input4
Jun 8 18:19:02 kernel: [ 1.589995] Driver 'sd' needs updating - please use bus_type methods
Jun 8 18:19:02 kernel: [ 1.590045] Driver 'sr' needs updating - please use bus_type methods
Jun 8 18:19:02 kernel: [ 1.590128] ahci 0000:00:12.0: version 3.0
Jun 8 18:19:02 kernel: [ 1.590367] ACPI: PCI Interrupt Link [LNKG] enabled at IRQ 11
Jun 8 18:19:02 kernel: [ 1.590411] PCI: setting IRQ 11 as level-triggered
Jun 8 18:19:02 kernel: [ 1.590416] ahci 0000:00:12.0: PCI INT A -> Link[LNKG] -> GSI 11 (level, low) -> IRQ 11
Jun 8 18:19:02 kernel: [ 1.590493] ahci 0000:00:12.0: controller can't do 64bit DMA, forcing 32bit
Jun 8 18:19:02 kernel: [ 1.590659] ahci 0000:00:12.0: AHCI 0001.0100 32 slots 4 ports 3 Gbps 0xf impl SATA mode
Jun 8 18:19:02 kernel: [ 1.590707] ahci 0000:00:12.0: flags: ncq sntf ilck led clo pmp pio slum part
Jun 8 18:19:02 kernel: [ 1.591451] scsi0 : ahci
Jun 8 18:19:02 kernel: [ 1.591625] scsi1 : ahci
Jun 8 18:19:02 kernel: [ 1.591733] scsi2 : ahci
Jun 8 18:19:02 kernel: [ 1.591829] scsi3 : ahci
Jun 8 18:19:02 kernel: [ 1.591969] ata1: SATA max UDMA/133 abar m1024@0xfebffc00 port 0xfebffd00 irq 11
Jun 8 18:19:02 kernel: [ 1.592029] ata2: SATA max UDMA/133 abar m1024@0xfebffc00 port 0xfebffd80 irq 11
Jun 8 18:19:02 kernel: [ 1.592078] ata3: SATA max UDMA/133 abar m1024@0xfebffc00 port 0xfebffe00 irq 11
Jun 8 18:19:02 kernel: [ 1.592127] ata4: SATA max UDMA/133 abar m1024@0xfebffc00 port 0xfebffe80 irq 11
Jun 8 18:19:02 kernel: [ 2.072009] ata1: softreset failed (device not ready)
Jun 8 18:19:02 kernel: [ 2.072054] ata1: failed due to HW bug, retry pmp=0
Jun 8 18:19:02 kernel: [ 2.236021] ata1: SATA link up 1.5 Gbps (SStatus 113 SControl 300)
Jun 8 18:19:02 kernel: [ 2.284100] ata1.00: ATA-7: WDC WD1600BEVS-22RST0, 04.01G04, max UDMA/133
Jun 8 18:19:02 kernel: [ 2.284439] ata1.00: 312581808 sectors, multi 16: LBA48 NCQ (depth 31/32)
Jun 8 18:19:02 kernel: [ 2.284496] ata1.00: SB600 AHCI: limiting to 255 sectors per cmd
Jun 8 18:19:02 kernel: [ 2.285355] ata1.00: SB600 AHCI: limiting to 255 sectors per cmd
Jun 8 18:19:02 kernel: [ 2.285399] ata1.00: configured for UDMA/133
Jun 8 18:19:02 kernel: [ 2.604025] ata2: SATA link down (SStatus 0 SControl 300)
Jun 8 18:19:02 kernel: [ 2.924025] ata3: SATA link down (SStatus 0 SControl 300)
Jun 8 18:19:02 kernel: [ 3.244025] ata4: SATA link down (SStatus 0 SControl 300)
Jun 8 18:19:02 kernel: [ 3.244109] isa bounce pool size: 16 pages
***************

I too have this problem.
I am attaching the output of
-lshw
-lspci
-syslog

The system

(2.6.28-11-generic #42-Ubuntu SMP Fri Apr 17 01:58:03 UTC 2009 x86_64 GNU/Linux)

 boots fine otherwise after the softreset msg.

More on the specs of the setup:
- Jetway MA3-79GDG COMBO mb with 790GX+SB750 chipset
- Athlon2 X2 250
- 2x2gb ram
- Samsung sata2 1.5TB hdd
- ahci enabled in the bios.
- LiteOn dvd writer (ide)

Confirmed on hpdv4

I dont want to capture a bunch of data and this problem is widespread enough it seems quite unnecessary. Updating the kernel seemed to help someone here: http://ubuntuforums.org/showthread.php?p=7234311

I have not tried but will.

For what it's worth, after running updates on a eeepc 900 (eeebuntu) and an ASUS M3A based mythbuntu 9.04 box this morning, both machines now lock up on the this error. I don't even get a CLI cursor.

Both machines are now useless as I cannot get a cursor. Looks like a clean install. But what?

The problem continues als with Ubuntu 9.10:
ubuntu@ubuntu:~$ uname -a
Linux ubuntu 2.6.30-8-generic #9-Ubuntu SMP Wed Jun 3 15:38:38 UTC 2009 x86_64 GNU/Linux

ubuntu@ubuntu:~$ sudo dmidecode > dmidecode.log attached below

ubuntu@ubuntu:~$ lspci
00:00.0 Host bridge: Advanced Micro Devices [AMD] RS780 Host Bridge
00:01.0 PCI bridge: Advanced Micro Devices [AMD] RS780 PCI to PCI bridge (int gfx)
00:02.0 PCI bridge: Advanced Micro Devices [AMD] RS780 PCI to PCI bridge (ext gfx port 0)
00:04.0 PCI bridge: Advanced Micro Devices [AMD] RS780 PCI to PCI bridge (PCIE port 0)
00:06.0 PCI bridge: Advanced Micro Devices [AMD] RS780 PCI to PCI bridge (PCIE port 2)
00:11.0 SATA controller: ATI Technologies Inc SB700/SB800 SATA Controller [IDE mode]
00:12.0 USB Controller: ATI Technologies Inc SB700/SB800 USB OHCI0 Controller
00:12.1 USB Controller: ATI Technologies Inc SB700 USB OHCI1 Controller
00:12.2 USB Controller: ATI Technologies Inc SB700/SB800 USB EHCI Controller
00:13.0 USB Controller: ATI Technologies Inc SB700/SB800 USB OHCI0 Controller
00:13.1 USB Controller: ATI Technologies Inc SB700 USB OHCI1 Controller
00:13.2 USB Controller: ATI Technologies Inc SB700/SB800 USB EHCI Controller
00:14.0 SMBus: ATI Technologies Inc SBx00 SMBus Controller (rev 3a)
00:14.1 IDE interface: ATI Technologies Inc SB700/SB800 IDE Controller
00:14.2 Audio device: ATI Technologies Inc SBx00 Azalia (Intel HDA)
00:14.3 ISA bridge: ATI Technologies Inc SB700/SB800 LPC host controller
00:14.4 PCI bridge: ATI Technologies Inc SBx00 PCI to PCI Bridge
00:14.5 USB Controller: ATI Technologies Inc SB700/SB800 USB OHCI2 Controller
00:18.0 Host bridge: Advanced Micro Devices [AMD] K8 [Athlon64/Opteron] HyperTransport Technology Configuration
00:18.1 Host bridge: Advanced Micro Devices [AMD] K8 [Athlon64/Opteron] Address Map
00:18.2 Host bridge: Advanced Micro Devices [AMD] K8 [Athlon64/Opteron] DRAM Controller
00:18.3 Host bridge: Advanced Micro Devices [AMD] K8 [Athlon64/Opteron] Miscellaneous Control
01:05.0 VGA compatible controller: ATI Technologies Inc Radeon HD 3200 Graphics
01:05.1 Audio device: ATI Technologies Inc RS780 Azalia controller
02:00.0 VGA compatible controller: ATI Technologies Inc Mobility Radeon HD 3450
02:00.1 Audio device: ATI Technologies Inc RV620 Audio device [Radeon HD 34xx Series]
03:00.0 Ethernet controller: Atheros Communications Inc. AR242x 802.11abg Wireless PCI Express Adapter (rev 01)
04:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168B PCI Express Gigabit Ethernet controller (rev 02)
05:03.0 FireWire (IEEE 1394): VIA Technologies, Inc. VT6306 Fire II IEEE 1394 OHCI Link Layer Controller (rev c0)

Sorry, guys. I was a bit angry when I wrote
[QUOTE]
For what it's worth, after running updates on a eeepc 900 (eeebuntu) and an ASUS M3A based mythbuntu 9.04 box this morning, both machines now lock up on the this error. I don't even get a CLI cursor
[/QUOTE]

I should have explained;

Both PCs already had eeebuntu 9.04 (32 bit) or mythbuntu 9.04 (AMD 64) installed and running OK. The updates where, of course, sudo apt-get upgrade, which pulled some hal related stuff down and installed it, I'm not sure of the specifics until I find a live disk and try and get in that way so I can salvage some files at least.

I remain annoyed.... ;)

I don't know what you mean by locked, but my computer first produces some silly softreset errors and then normally reboots after 2-3 minutes. The only way this bug affects me is an extremely long boot time.

[quote]
I don't know what you mean by locked,
[/quote]

It tries 4 times "ata1:Softreset failed (device not ready)"

It hangs on the last. I waited about twenty minutes.

There is no cursor.

Anyway, I've restored both PCs from an image and will resist to temptation to update.

Thanks

I have come across this, and it prevents my system from booting altogether, in Ubuntu Jaunty 9.04 (x86_64)

My System is as follows:
Motherboard = GA-MA770-DS3 rev 1.0
CPU = Athlon X2 3800+

HDD Configuration:
Root is mounted on the IDE drive
/home is mounted on a RAID 5 array (5x 500GB)spanning across the 4 SATA ports on board, plus 1 of the 2 ports on a Silicon Image SATA expansion card.

I found the bug when preparing to install a new CPU into the system - I upgraded the bios from F2 to F7.

Up until installing BIOS F7, my system was running flawlessly, only rebooting when there was a kernel update pushed through the Ubuntu updates.

I am now systematically booting all the BIOSs.
F7 = Error as seen in thread, plus may (different) kernel panics - I have photos of some of them.
F6 = softreset error but boots normally
F5 = softreset error but boots normally
F4 = <not tested>
F3 = <not tested>
F2 = softreset error but boots normally

I have tested firmware F7 using the following settings in BIOS:
  * Native IDE
  * Legacy IDE
  * SATA -> AHCI

I have also tried with kernel parameter all_generic_ide but has also refused to boot (although in this case there are different kernel panics)

When testing with BIOS F7, I have tried booting with various old kernels, without success:
  * 2.6.28-13-generic
  * 2.6.28-11-generic
  * 2.6.24-22-generic
  * 2.6.22-14-generic

I have tried booting from the following Live CDs
  * Fedora 11 i686, both with and without all_generic_ide
  * Fedora 11 x86_64, both with and without all_generic_ide

Unfortunately, until I can find a successful workaround, I cannot install my new precessor, as only the F7 bios supports it :(

I have various photos of the stack traces and errors, but I wasn't too vigilent in noting down exactly what I tried for each photo.

Regressing back to BIOS F2 from F7 fixes the problem. Load BIOS F7 exhibits the problem again - this seems quite repeatable.

Hope this helps.
Damien.

Another data point:

OS: Kubuntu 9.04 x86
File System: Ext4
CPU: AMD Phenom II x4 810
MOBO: ASUS M4A78T-E (790GX / SB750)
Hard Drive: Western Digital Caviar Black WD6401AALS SATA 3.0
Drive Configuration: AHCI support enabled in BIOS, No RAID configured
DVD Drive: SAMSUNG SH-S223Q
Memory: CORSAIR XMS3 6GB
BIOS Rev: 1402

System displays 2 "softreset" messages and a brief modprobe error, but it only delays boot time by 5-10 seconds. No other discernable ill affects. Attached dmesg and lspci output.

Newly built system with Kubuntu 9.04 installed from scratch in Apr 2009 -- no other OS has been tested on this system. All updates (kernel and otherwise) have been applied without any change in behavior.

Have applied at least 3 BIOS updates without any change in behavior.

Hi there! I also had this bug in all modern distros including *ubuntu. It doesn't interfere with anything, but it's very annoying during silent boot mode. Now i'm using Gentoo, which has manual kernel configuring by default. I also had this warning here, but it wasn't so flaring during verbose boot. I find option in kernel config, which is responsible for this stuff, i disabled it, and now everything is okay ;-)
You can find it in : Device Drivers -> Serial ATA (prod) and Parallel ATA (experimental) drivers -> SATA Port Multiplier support. If it's possible for you in *ubuntu to recompile your kernel, then you can do this. It's not an advertising of Gentoo of course. :-)

Here is screenshot from menuconfig.

One more affected user. I'm getting this error during installation from USB.

Gigabyte GA-MA74GM-S2 (rev. 1.x), AMD 740G + AMD SB700
(1) SATA drive

No lspci output, etc. as I can't even get Ubuntu installed.

Andrew,

Have you tried changing the ahcpi setting in BIOS? I think I had to turn it off. The error message would still show but at least the thing would skip through it and boot.

Pierre

Thanks, Pierre. I was able to continue with the installation after:
1) Setting the SATA Type to Native IDE instead of AHCPI.
2) Using the Alternate CD image instead of the Desktop CD image.

Two "softreset failed" messages (one for each of two SATA drives) now appear at boot, but as far as I can tell no real problems are occurring.

Hi,

I can confirm this bug with:
00:11.0 SATA controller: ATI Technologies Inc SB700/SB800 SATA Controller [AHCI mode]
on a Gigabyte GA-MA78GM-S2H rev. 1.1 with
AMD Sempron(tm) Processor 3000+
2 Gigs of ram.
Seagate 1500 GB S-Ata HDD (ST31500341AS)

I get the "softreset failed" error messages during boot, but could install ubuntu using another mainboard.

Something not already mentioned:
The system doesn't work stable, it comes to freezes when heavy IO load accurs. For example downloading an ubuntu iso and copy files from an external drive to the internal parallel. The system freezes completely, the mouse doesn't move anymore. Sys Magic Req + S does nothing, but Sys Magic Req + B does reboot the machine instantly. Strg+Alt+F1 doesn't switch to a terminal anymore.
Another way to reproduce this error is deleting a lot of small files from the drive. If I rm -r somedir_With_a_lot_of_files/ the system will freeze after 1-2 seconds. Nothing responses and work anymore except the "B" Sys Magic Request (Alt+print+B).
It comes only to problems when IO load is caused by write requests, normal read operations (and a lof of them for example while indexing the harddrive) causes no problems. Also copying files with ssh causes no problems because of the slow processor the IO load is not very high.

Deactivating HPET, using all_generic_ide and switching to IDE mode (non-ahci) makes no difference.

I've also tried to delete the directory from a ubuntu live cd to be sure nothing causes the problem that I installed on the HDD. Same result. System freezes.

What is with the patch? Is it in the kernel now? In vanilla or ubuntu?

Forgot to mention:
Using Jaunty 9.04 with 2.6.28-13-generic i686 kernel.

Something new:
I just tried the System Rescue CD v. 1.2.2 [1] which is based on gentoo linux and use a Linux-2.6.29.6 Kernel.
The problem did NOT accur. No message like "softreset failed" and I also could delete my test-folder (explained above).
No freeze. So it is not a hardware problem.

[1] http://sysresccd.org

Having the same problem on Ubuntu Jaunty with 2.6.28-15-generic 86_x64 kernel.

Harddisk randomly freezes

I installed a kernel without the SATA PORT MULTIPLIER support (CONFIG_SATA_PMP=n) and the bug is gone. System is very stable now and works like a charm.

Should that be default in ubuntu because PMP code seems quite buggy?

Kev: How did you build that kernel? I tried building one for Ubuntu, but end up with the error message:

II: Checking for missing symbols in new ABI...
    MISS : sata_pmp_error_handler
    MISS : sata_pmp_qc_defer_cmd_switch
    MISS : sata_pmp_port_ops
    found 3 missing symbols
EE: Symbols gone missing (what did you do!?!)

all I did was disable CONFIG_SATA_PMP in debian/config/amd64/config. Is there something else I need to do to make this work?

I'm trying to confirm that I'm seeing bugs with the kernel, rather than hardware problems. the SMART selftest on my disk claims it's all 100% hunky dory, so I'm hoping that there is indeed a bug, and not hardware failure, which is much more expensive.

Have a look at this: https://help.ubuntu.com/community/Kernel/Compile

You can try a livecd e.g. http://sysresccd.org/Download to verify your hardware. (Which I did with sysresccd, too)

I used version 1.2.2.

This happens on latest Karmic too.

So it seems the problem is that the port multiplier code doesn't really like the new generation of AMD SATA 7xx controllers.

if I could vote I would turn off the CONFIG_SATA_PMP by default or make it at least disable-able through a kernel config parameter.

The few softreset failed messages are not that annoying than the random slowdowns and lockups which freezes the system for several minutes or forever.

Im also think that pmp should be disabled by default, but Im not aware of which benefits the users not having a problem with it might be loosing. Making at least disable-able with out recompiling the whole kernel will be appreciated. Having to power down my laptop by pushing the power button 4 seconds in order to restart it, and loosing all my work in the process, while using Linux does not look good...

It seems this bug affects SATA CD/DVD burning as well, that means it is very likely that you burn saucers instead of usable disks. At the middle of disk writing the following entries appears in system log:
Sep 29 21:28:12 mackor-desktop kernel: [ 5548.919716] ata3: SError: { HostInt Handshk }
Sep 29 21:28:12 mackor-desktop kernel: [ 5548.919729] ata3.00: cmd a0/01:00:00:00:f8/00:00:00:00:00/a0 tag 0 dma 63488 out
Sep 29 21:28:12 mackor-desktop kernel: [ 5548.919732] cdb 2a 00 00 00 01 b2 00 00 1f 00 00 00 00 00 00 00
Sep 29 21:28:12 mackor-desktop kernel: [ 5548.919734] res 50/00:03:00:00:f8/00:00:00:00:00/a0 Emask 0x50 (ATA bus error)
Sep 29 21:28:12 mackor-desktop kernel: [ 5548.919739] ata3.00: status: { DRDY }
Sep 29 21:28:12 mackor-desktop kernel: [ 5548.919750] ata3: hard resetting link
Sep 29 21:28:12 mackor-desktop kernel: [ 5549.404553] ata3: softreset failed (device not ready)
Sep 29 21:28:12 mackor-desktop kernel: [ 5549.404564] ata3: failed due to HW bug, retry pmp=0

As I saw red hat has a patched kernel with which you can turn the PMP feature off with pmp=0. The error message improvement has been integrated into Ubuntu so we are notified now, but unfortunately telling pmp=0 to the kernel does nothing at all.

Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: user 1559 F.... kmix
 /dev/snd/controlC0: user 1538 F.... knotify4
                      user 1559 F.... kmix
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'SB'/'HDA ATI SB at 0xfe8f4000 irq 16'
   Mixer name : 'Realtek ALC1200'
   Components : 'HDA:10ec0888,104382fe,00100101'
   Controls : 40
   Simple ctrls : 22
Card1.Amixer.info:
 Card hw:1 'HDMI'/'HDA ATI HDMI at 0xfe9ec000 irq 19'
   Mixer name : 'ATI R6xx HDMI'
   Components : 'HDA:1002aa01,00aa0100,00100100'
   Controls : 4
   Simple ctrls : 1
Card1.Amixer.values:
 Simple mixer control 'IEC958',0
   Capabilities: pswitch pswitch-joined
   Playback channels: Mono
   Mono: Playback [off]
DistroRelease: Ubuntu 9.10
HibernationDevice: RESUME=UUID=c2040270-0c2a-42b1-b268-2b10201269cb
MachineType: System manufacturer System Product Name
Package: linux (not installed)
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.31-11-generic root=UUID=1fdc1c99-54d8-4df2-b618-749e5791b30e ro quiet splash
ProcEnviron:
 SHELL=/bin/bash
 LANG=en_CA.UTF-8
 LANGUAGE=
ProcVersionSignature: Ubuntu 2.6.31-11.38-generic
RelatedPackageVersions:
 linux-backports-modules-2.6.31-11-generic N/A
 linux-firmware 1.20
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
Uname: Linux 2.6.31-11-generic x86_64
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 10/30/2008
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 0502
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: M3A78-T
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: Rev 1.xx
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr0502:bd10/30/2008:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnM3A78-T:rvrRev1.xx:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.name: System Product Name
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer

Getting this on Kubuntu Karmic AMD64 Beta along with occasional hangs. When it hangs nothing but F-lock works. Not even alt+sysrq+rseinub.

I have an IDE drive and DVD RW drive and a SATA 1.5gig Seagate drive.

For the record I'm getting this after GRUB but before the login screen, thus why it's being tagged as ubuntu-boot-experience as per Jono's request:
http://www.jonobacon.org/2009/10/02/ubuntu-9-10-karmic-koala-beta-released-testers-needed/

My comment on SATA DVD writing issues seems to bee invalid. I've compiled a new kernel for myself without SATA PMP. The softreset issue has gone, but I had to replace the SATA cable to DVD and now it works.

Also I still experience random slowdowns but it happens only when I play some audio.
Now I'm testing a separate audio card.

For what it's worth... a video showing my system from GRUB to KDE splash with kernel errors inbetween:
http://www.youtube.com/watch?v=vQ2nm5C_iy4

Since reinstalling my system again, I'm not getting the hangs any more, but everything else is still the same. (The video was taken after and is current)

@Shaved Wookie: So you are seeing messages from two separate sources.

The first set (with the [####.##]) are from the kernel, and I suggest opening a bug for each message against the "linux" package and tag ubuntu-boot-experience. I can then target them to Karmic.

The second set are simply console messages from various services started at boot. Following the workaround instructions here:
https://bugs.launchpad.net/ubuntu/+bug/438335/comments/13
should remove those. We are currently working on a fix, which may be redirecting console messages to tty6, instead of tty1, but there are certain installation configurations that won't support this and we need a plan to support them.

Thanks Robbie,

I've filed bugs against those two messages at:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/444228 (softreset failed) and
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/444235 (pixx4_smbus conflicts with region)

I apport-bug'ed them both and tagged them under kubuntu, karmic and ubuntu-boot-experience along with the automatically added tags of apport-bug and amd64

Let me know if I can help with any further info.

I'm running my system without the onboard audio card and PMP disabled for several days no. I experienced no lockups so far which I did once per every two hours. while working and listening music. So this is a complex issue with AMD onboard IO chipset and linux drivers.

OK now these kernel messages have been masket (kernel update of linux-meta 2.6.31.13.24) by elevating the trigger to the level 2 (only emergency messages will appear).
This does not, however, mean that the original cause for the messages are fixed now.

Hi,
When will this issue be fixed?
I want to start running Linux again :(

Oops, made a mistake when marking it as fixed. My apologize.

Hello,
I had changed my motherboard (my old one had failed) to Gigabyte GA-MA78GM-UD2H (BIOS F8) and started to get these lockup problems. I see this issue is in Fixed state, could anybody show the solution?
It is very annoying that I cannot use the system for some minutes.
I was thinking about the upgrade to Karmic RC, but as I've read, it has the same issue so probably I won't risk the upgrade yet.

# lspci
00:00.0 Host bridge: Advanced Micro Devices [AMD] RS780 Host Bridge
00:01.0 PCI bridge: Advanced Micro Devices [AMD] RS780 PCI to PCI bridge (int gfx)
00:0a.0 PCI bridge: Advanced Micro Devices [AMD] RS780 PCI to PCI bridge (PCIE port 5)
00:11.0 SATA controller: ATI Technologies Inc SB700/SB800 SATA Controller [AHCI mode]
00:12.0 USB Controller: ATI Technologies Inc SB700/SB800 USB OHCI0 Controller
00:12.1 USB Controller: ATI Technologies Inc SB700 USB OHCI1 Controller
00:12.2 USB Controller: ATI Technologies Inc SB700/SB800 USB EHCI Controller
00:13.0 USB Controller: ATI Technologies Inc SB700/SB800 USB OHCI0 Controller
00:13.1 USB Controller: ATI Technologies Inc SB700 USB OHCI1 Controller
00:13.2 USB Controller: ATI Technologies Inc SB700/SB800 USB EHCI Controller
00:14.0 SMBus: ATI Technologies Inc SBx00 SMBus Controller (rev 3a)
00:14.1 IDE interface: ATI Technologies Inc SB700/SB800 IDE Controller
00:14.2 Audio device: ATI Technologies Inc SBx00 Azalia (Intel HDA)
00:14.3 ISA bridge: ATI Technologies Inc SB700/SB800 LPC host controller
00:14.4 PCI bridge: ATI Technologies Inc SBx00 PCI to PCI Bridge
00:14.5 USB Controller: ATI Technologies Inc SB700/SB800 USB OHCI2 Controller
00:18.0 Host bridge: Advanced Micro Devices [AMD] K8 [Athlon64/Opteron] HyperTransport Technology Configuration
00:18.1 Host bridge: Advanced Micro Devices [AMD] K8 [Athlon64/Opteron] Address Map
00:18.2 Host bridge: Advanced Micro Devices [AMD] K8 [Athlon64/Opteron] DRAM Controller
00:18.3 Host bridge: Advanced Micro Devices [AMD] K8 [Athlon64/Opteron] Miscellaneous Control
01:05.0 VGA compatible controller: ATI Technologies Inc Radeon HD 3200 Graphics
01:05.1 Audio device: ATI Technologies Inc RS780 Azalia controller
02:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168B PCI Express Gigabit Ethernet controller (rev 02)
03:0e.0 FireWire (IEEE 1394): Texas Instruments TSB43AB23 IEEE-1394a-2000 Controller (PHY/Link)

Linux tomi-desktop 2.6.28-16-generic #55-Ubuntu SMP Tue Oct 20 19:48:32 UTC 2009 x86_64 GNU/Linux

Architecture: amd64
DistroRelease: Ubuntu 9.04
HibernationDevice: RESUME=UUID=56f8122f-59d0-4d49-b413-1371a2cb8cfa
MachineType: Gigabyte Technology Co., Ltd. GA-MA78GM-UD2H
NonfreeKernelModules: fglrx
Package: linux-image-2.6.28-16-generic 2.6.28-16.55
PackageArchitecture: amd64
ProcCmdLine: root=UUID=8fbd2c6e-37df-46f8-a8a4-61072bfecb6a ro quiet splash
ProcEnviron:
 SHELL=/bin/bash
 PATH=(custom, no user)
 LANG=hu_HU.UTF-8
ProcVersionSignature: Ubuntu 2.6.28-16.55-generic
Uname: Linux 2.6.28-16-generic x86_64
UserGroups: pulse

oops, apport-collect has failed (probably not finished completely) with this:
...
Downloading bug...
Bug title: Softreset failed (device not ready)
Collecting apport information for source package linux-image-2.6.28-16-generic...
Uploading additional information to Launchpad bug...
   short text data...
   attachment: BootDmesg.gz...
Traceback (most recent call last):
  File "/usr/bin/apport-collect", line 173, in <module>
    upload(report, bug)
  File "/usr/bin/apport-collect", line 97, in upload
    filename=part.get_filename(), is_patch=False)
  File "/usr/lib/python2.6/dist-packages/launchpadlib/resource.py", line 337, in __call__
    args[key] = simplejson.dumps(value, cls=DatetimeJSONEncoder)
  File "/var/lib/python-support/python2.6/simplejson/__init__.py", line 243, in dumps
    **kw).encode(obj)
  File "/var/lib/python-support/python2.6/simplejson/encoder.py", line 360, in encode
    return encode_basestring_ascii(o)
UnicodeDecodeError: 'utf8' codec can't decode byte 0x8b in position 1: unexpected code byte

I have an error message like this:
dmesg|grep soft
[ 1.352016] ata1: softreset failed (device not ready)
[ 306.004014] ata1: softreset failed (device not ready)
[11885.728014] ata1: softreset failed (device not ready)
[16652.908014] ata1: softreset failed (device not ready)

May be it is not a problem, but I use suspending to RAM very often. I see these messages on waking up and sometimes, my notebook does not wake up. I think it is because of these errors. When my system tries to wake up, it can be kernel panic with message like this: attempted to kill init. Sometimes I see my desktop and mouse cursor, but I can't run any application. I saw IO errors, may be my system tries to read information from hard disk. I hoped it would be fixed in the Karmic, but it was not. How can I take my system stable? What should I do?

p.s. Sorry for bad english

I have the same error Ubuntu 9.10 AMD 64 bits on AMD ATHLONx2 processor
I have 3 disks : 2 for windows vista and 1 for ubuntu

on linux 2.6.28-16-generic : softreset failed on ata1 and ata3 and boot goes on fine. The system runs fine
on linux 2.6.31-14-generic : boot loops on "ata1.00 failed to IDENTIFY, I/O error err-mask = 0x4
         system never starts, endless
on linux 2.6.31-15-generic : same as 2.6.31-14-generic

So I am stuck on 2.6.28-16-generic version
Seems to be linked to the 2 non linux boot drives ??
Could you help me ??
I need to follow the upgrades of ubuntu

Thanks

qualitesys, I had to turn AHCI off (BIOS) to avoid a lock up on boot.

I have a solution for this bug, not a good one though.

I had two harddisks. One connected on SATA and hosting my Ubuntu, the other connected on IDE and hosting a windows os. The windows disk was recently producing bad vibrations (literally), so I had to remove it to keep my sanity. And tata! problem gone. Now my Ubuntu boots lightning fast without these softreset failed messages. By the way, I also have a DVD Writer on the same IDE cable which is STILL connected. That doesn't create any trouble though. It was the IDE hdd with windows on it that caused the trouble. This is not really a solution, but in case you really want to go back to a fast Ubuntu boot, you may have to sacrifice that other disk you have.

Interesting.

I have a similar setup with 1 sata drive and 1 IDE. I wonder if that could be significant. Mine has Kubuntu and Windows both on the IDE drive though, so no chance of removing it. :)

Thanks "The Guiguy", "burkaygenc"
I can't find how to switch ACI off. Any way it would be nice to keep BIOS config unchanged since I have to boot either under Ubuntu and Vista. By the way it seems that the HDD have little troubles because on each alternate boot, the system (Ubuntu or Vista) perform an autocheck of HDD.
I think that in Ubuntu 8.04 the "Softreset failed (device not ready)" didn't appear.
Very strange!! Still very annoying and a blocking bug for 2.6.31 version of Ubuntu!!

As of now, I have tried these combinations of kernel boot parameters:
"acpi=off": bug occurs after 40 hours of operation
"acpi=off noapic": bug occurs within the first 10 minutes of operation
"pci=nomsi": bug occurs within the first 10 minutes of operation

Strange enough, this only happens on the second HDD attached to the controller, the first runs flawlessly.

My mainboard is a Supermicro H8DI3+/i+/L+(-F), with a SB700/800 SATA controller:
00:11.0 SATA controller: ATI Technologies Inc SB700/SB800 SATA Controller [AHCI mode] (prog-if 01 [AHCI 1.0])
 Subsystem: ATI Technologies Inc SB700/SB800 SATA Controller [AHCI mode]
 Flags: bus master, 66MHz, medium devsel, latency 64, IRQ 10
 I/O ports at c000 [size=8]
 I/O ports at b000 [size=4]
 I/O ports at a000 [size=8]
 I/O ports at 9000 [size=4]
 I/O ports at 8000 [size=16]
 Memory at fdcff800 (32-bit, non-prefetchable) [size=1K]
 Capabilities: [60] Power Management version 2
 Capabilities: [70] SATA HBA <?>
 Kernel driver in use: ahci

So this seems to be a kernel issue. Is this already being pushed upstream?

Ubuntu 2.6.31.17 boots fine

Here I have the same Problem with a LG BH08LS20 (Firmware 2.0).

I use karmic and it needs long time to boot. and after i reboot it hungs at ahci bios. Then i have do pull the power plug to get it to boot.

I have all updates since yesterday.

Just upgraded to Karmic and problem remains exactly as before.

DG

uname -v -r
2.6.31-20-generic #57-Ubuntu SMP Mon Feb 8 09:05:19 UTC 2010

dmesg | grep ata
[ 0.360841] libata version 3.00 loaded.
[ 64.386136] ata1: SATA max UDMA/133 irq_stat 0x00400000, PHY RDY changed
[ 64.386139] ata2: SATA max UDMA/133 abar m1024@0xfe02f000 port 0xfe02f180 irq 22
[ 64.386142] ata3: SATA max UDMA/133 abar m1024@0xfe02f000 port 0xfe02f200 irq 22
[ 64.386145] ata4: SATA max UDMA/133 abar m1024@0xfe02f000 port 0xfe02f280 irq 22
[ 64.386148] ata5: SATA max UDMA/133 abar m1024@0xfe02f000 port 0xfe02f300 irq 22
[ 64.386151] ata6: SATA max UDMA/133 abar m1024@0xfe02f000 port 0xfe02f380 irq 22
[ 64.386331] pata_atiixp 0000:00:14.1: PCI INT A -> GSI 16 (level, low) -> IRQ 16
[ 64.386417] scsi6 : pata_atiixp
[ 64.386459] scsi7 : pata_atiixp
[ 64.387124] ata7: PATA max UDMA/100 cmd 0x1f0 ctl 0x3f6 bmdma 0xfa00 irq 14
[ 64.387126] ata8: PATA max UDMA/100 cmd 0x170 ctl 0x376 bmdma 0xfa08 irq 15
[ 64.556810] ata7.00: ATAPI: SONY DVD RW DRU-810A, 1.0e, max UDMA/33
[ 64.576594] ata7.01: HPA unlocked: 490232639 -> 490234752, native 490234752
[ 64.576601] ata7.01: ATA-7: Maxtor 6B250R0, BAH41BY0, max UDMA/133
[ 64.576603] ata7.01: 490234752 sectors, multi 16: LBA48
[ 64.593844] ata7.00: configured for UDMA/33
[ 64.610235] ata7.01: configured for UDMA/100
[ 64.704161] ata3: SATA link down (SStatus 0 SControl 300)
[ 64.704188] ata6: SATA link down (SStatus 0 SControl 300)
[ 64.704213] ata5: SATA link down (SStatus 0 SControl 300)
[ 64.704256] ata4: SATA link down (SStatus 0 SControl 300)
[ 64.868129] ata2: softreset failed (device not ready)
[ 64.868132] ata2: applying SB600 PMP SRST workaround and retrying
[ 65.032143] ata2: SATA link up 3.0 Gbps (SStatus 123 SControl 300)
[ 65.033153] ata2.00: ATA-8: WDC WD1001FALS-00J7B0, 05.00K05, max UDMA/133
[ 65.033155] ata2.00: 1953525168 sectors, multi 0: LBA48 NCQ (depth 31/32)
[ 65.034958] ata2.00: configured for UDMA/133
[ 65.272147] ata1: softreset failed (device not ready)
[ 65.272149] ata1: applying SB600 PMP SRST workaround and retrying
[ 65.436145] ata1: SATA link up 3.0 Gbps (SStatus 123 SControl 300)
[ 65.437083] ata1.00: ATA-8: WDC WD1001FALS-00J7B0, 05.00K05, max UDMA/133
[ 65.437085] ata1.00: 1953525168 sectors, multi 0: LBA48 NCQ (depth 31/32)
[ 65.438253] ata1.00: configured for UDMA/133

DG

After installing Ubuntu 9.10 I faced this problem. Only twice before it has caused a "GUI-crash" (Only cursor moves, yet I can switch to console), and now when I came looking for more info about the trouble, I noticed that logs on my Asus keep constantly filling up with this report, even now as I write this.

Apr 4 16:31:02 f-3000-laptop kernel: [ 842.160166] ata3.00: status: { DRDY ERR }
Apr 4 16:31:02 f-3000-laptop kernel: [ 842.160180] ata3: hard resetting link
Apr 4 16:31:03 f-3000-laptop kernel: [ 842.644059] ata3: softreset failed (device not ready)
Apr 4 16:31:03 f-3000-laptop kernel: [ 842.644071] ata3: applying SB600 PMP SRST workaround and retrying
Apr 4 16:31:03 f-3000-laptop kernel: [ 842.808068] ata3: SATA link up 1.5 Gbps (SStatus 113 SControl 310)
Apr 4 16:31:03 f-3000-laptop kernel: [ 842.822909] ata3.00: SB600 AHCI: limiting to 255 sectors per cmd
Apr 4 16:31:03 f-3000-laptop kernel: [ 842.838381] ata3.00: SB600 AHCI: limiting to 255 sectors per cmd
Apr 4 16:31:03 f-3000-laptop kernel: [ 842.838390] ata3.00: configured for PIO0
Apr 4 16:31:03 f-3000-laptop kernel: [ 842.840503] ata3: EH complete
Apr 4 16:31:08 f-3000-laptop kernel: [ 847.976067] ata3.00: qc timeout (cmd 0xa0)
Apr 4 16:31:08 f-3000-laptop kernel: [ 847.976104] ata3.00: exception Emask 0x0 SAct 0x0 SErr 0x0 action 0x6 frozen
Apr 4 16:31:08 f-3000-laptop kernel: [ 847.976114] ata3.00: irq_stat 0x40000001
Apr 4 16:31:08 f-3000-laptop kernel: [ 847.976139] ata3.00: cmd a0/00:00:00:00:00/00:00:00:00:00/a0 tag 0
Apr 4 16:31:08 f-3000-laptop kernel: [ 847.976142] cdb 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Apr 4 16:31:08 f-3000-laptop kernel: [ 847.976146] res 51/20:03:00:00:00/00:00:00:00:00/a0 Emask 0x5 (timeout)

Laptop is eMachines E620 with otherwise basic setup but 2x ram.

After some digging, I found out that this relates to DVD-drive. Yet I wonder has it anything to do with the crashes I've experienced. Difficult to dig out when the logs are full of the "gibberlish" I copypasted earlier.

I'll be collecting my thoughts and find-outs regarding this issue into this thread (to keep the "spam" out of here):
http://www.atkkierratys.com/forum/viewtopic.php?f=2&t=11

For a note: I find it very odd that I didn't have this problem with Ubuntu 8.04, yet 9.10 got it.

Bug still appears on Maverick with the 2.6.35 kernel (just some error messages during the boot, so nothing dramatical in my case).

I too experiencing this bug on Ubuntu 10.10

Kernel 2.3.35-22
Motherboard: ASUS M4A87TD/USB3: DUAL DDR3,SATA 6.0GB/s, USB 3.0
Processor: AMD PHENOM II X6 1055T (2.80GHz/9MB CACHE/AM3/)
Disk: 640GB WD CAVIAR BLACK WD6402AAEX, SATA 6 Gb/s, 64MB CACHE (7200rpm)

I have successfully installed Maverick from a USB stick. Thereafter, normal boot aborts in initramfs with "ALERT! /dev/disk/by-uuid/xxxxxx does not exist. Dropping to a shell", as reported by sdedgar,
where xxxxxx is the uuid of my root filesystem.

Booting in recovery mode, I get messages:

ata4: softreset failed (device not ready)
ata4: softreset failed (device not ready)
ata4: link is slow to respond, please be patient (ready=0)
ata4: softreset failed (device not ready)
ata4: limiting SATA link speed to 1.5 Gbp
ata4: softreset failed (device not ready)
ata4: reset failed, giving up

At this point, at the shell, if I do:

ls /dev/disk/by-uuid

I will get a no-such-file-or-directory. But if I then repeat the command
5 - 10 times, the directory will appear, and xxxxxx will be listed.

As Ubuntu 10.10 will not boot with this bug, I've tried Fedora 13. Can confirm that it boots fine.

OpenSuse 11.3 is also free of this boot-breaking bug.

I also see this bug when I installed a LG UH10LS20K 10X Blu Ray ROM/DVDRW. The system is set up to boot from an IDE harddrive, and works without the Blu Ray. The system will boot from the Blu ray, so I know the drive and motherboard SATA work. But it won't boot from the harddrive with the blueray installed. I get the same string of "softreset failed" messages as imk.

Ubuntu 10.04
Kernel 2.6.32-29-generic
Motherboard ASUS M4A77TD - AMD 770, Socket AM3, ATX, Audio, PCI Express 2.0, Gigabit LAN, USB 2.0, SATA, RAID
Processor: AMD Phenom II X4 955 Black Edition AM3 CPU HDZ955FBGMBOX - 3.20GHz, Socket AM3, 6MB Cache, 2000MHz (4000 MT/s) FSB

I confirm the bug on Debian 6.0.1 and on Ubuntu 11.04

Here is a photo what's going on the screen:
http://img35.imageshack.us/img35/3044/pic0034k.jpg

Description:
The system boots only once right after the installation, then after the first reboot, when system starts, it says: "ataX: softreset failed (device not ready)" several times, then system doesn't start (can't found the SATA drive).

I tried several boot flags, such as "rootdelay=300" and "all_generic_ide" but in vane. When I try such flags as "acpi=off", "noapic" and "nolapic" there are no errors on screen but the system won't start as well because it can't find the SATA drive.

My hardware:
Motherboard name: Asus M2A-MX
Motherboard chipset: AMD 690V, AMD Hammer
BIOS type: AMI
CPU: AMD Athlon LE-1640, 2600 MHz

The BIOS settings are EXTREMELY poor! I can't change almost anything concerning SATA/IDE behaviour. It always displays an error "No ide master disk present" when starting a pc even with disabled IDE drives detection. What a lame BIOS and chipset!

From what I found, the bug exists because of a stupid hardware. Just look in wikipedia:

http://en.wikipedia.org/wiki/AMD_690_chipset_series
"SATA soft reset fails when PMP is enabled and devices will be not detected"

So, I checked the file "/boot/config-2.6.32-5-686" in the installed system and there are such strings there:
CONFIG_SATA_PMP=y

Some gentoo or slackware guy on an other forum says that he build custom kernel with param CONFIG_SATA_PMP=n and so the bug disappeared. I tried loading in a rescue mode and changed this param in the file "/boot/config-2.6.32-5-686" manually but it didn't help. Sorry, I don't know how to build a custom kernel by installing the system on a new PC. But maybe that could be the possible direction when solving the bug? What do you think?

↑↑↑ I found the solution!

That's again me, my first comment is just above.

When booting, I used flag "noapic" ("nolapic" works too). Seriously, I don't know why it didn't help before, most likely I just forgot to try it and thought I already tried. Or just mixed up it wrongly with "noacpi".

So, the same Debian 6.0.1 (stable), same hardware (AMD 690V chipset and all as above). When grub loads press "e" to manually edit boot options and add "noapic" or "nolapic":
http://img41.imageshack.us/img41/4720/90788533.jpg

You can add one of the flags permanently by editing the system file /boot/grub/grub.cfg. Find there a line with flags giving to the kernel. Add "noapic" or "nolapic":
http://img593.imageshack.us/img593/2456/23161468.jpg
After editing this file rebuild the grub using a command "update-grub".

Still I noticed that the error "ataX: softreset failed (device not ready)" appears twice at the very start by the system boot but right after it without any pause system continues to load normally. Also I don't see these errors in dmesg.

I meant /etc/default/grub, of course.

My problem was the cd drive, so i used an external usb cd drive and Fedora 15 booted up correctly.
The error "ata1:Softreset failed (device not ready)" is still reported (I can see it before Fedora loading screen) , and the internal cd drive is not recognized.
Maybe it's obvious, but it can help some newbie.

lspci (with usb cd drive):
00:00.0 Host bridge: ATI Technologies Inc Device 5a31 (rev 01)
00:01.0 PCI bridge: ATI Technologies Inc RS480 PCI Bridge
00:04.0 PCI bridge: ATI Technologies Inc RS480 PCI Bridge
00:05.0 PCI bridge: ATI Technologies Inc RS480 PCI Bridge
00:06.0 PCI bridge: ATI Technologies Inc RS480 PCI Bridge
00:07.0 PCI bridge: ATI Technologies Inc RS480 PCI Bridge
00:12.0 SATA controller: ATI Technologies Inc SB600 Non-Raid-5 SATA
00:13.0 USB Controller: ATI Technologies Inc SB600 USB (OHCI0)
00:13.1 USB Controller: ATI Technologies Inc SB600 USB (OHCI1)
00:13.2 USB Controller: ATI Technologies Inc SB600 USB (OHCI2)
00:13.3 USB Controller: ATI Technologies Inc SB600 USB (OHCI3)
00:13.4 USB Controller: ATI Technologies Inc SB600 USB (OHCI4)
00:13.5 USB Controller: ATI Technologies Inc SB600 USB Controller (EHCI)
00:14.0 SMBus: ATI Technologies Inc SBx00 SMBus Controller (rev 13)
00:14.1 IDE interface: ATI Technologies Inc SB600 IDE
00:14.2 Audio device: ATI Technologies Inc SBx00 Azalia (Intel HDA)
00:14.3 ISA bridge: ATI Technologies Inc SB600 PCI to LPC Bridge
00:14.4 PCI bridge: ATI Technologies Inc SBx00 PCI to PCI Bridge
01:05.0 VGA compatible controller: ATI Technologies Inc RC410 [Radeon Xpress 200M]
02:00.0 Ethernet controller: Atheros Communications Inc. AR5001 Wireless Network Adapter (rev 01)
08:01.0 CardBus bridge: Ricoh Co Ltd RL5c476 II (rev b4)
08:01.1 SD Host controller: Ricoh Co Ltd R5C822 SD/SDIO/MMC/MS/MSPro Host Adapter (rev 18)
08:01.2 System peripheral: Ricoh Co Ltd R5C592 Memory Stick Bus Host Adapter (rev 09)
08:07.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL-8139/8139C/8139C+ (rev 10)

I am seeing this problem on a Gigabyte GA-MA74GM-S2 motherboard. I have tried changing the BIOS setting for both AHCI and IDE modes. I get the same error upon boot.

I did a dist-upgrade from Maverick ( 10.10 ) to Natty ( 11.04 ). After the reboot I see this error all the time. However, I also saw this issue before on the same machine with Lucid ( 10.04.2 LTS ).

Boot messages follow:

The disk drive for / is not ready yet or not present
Continue to wait; or Press S to skip mounting or M for manual recovery
[ 1.740026] ata3: softreset failed (device not ready)
[ 1.740032] ata6: softreset failed (device not ready)
[ 1.740058] ata5: softreset failed (device not ready)
[ 1.740062] ata4: softreset failed (device not ready)

init: udevtrigger main process (467) terminated with status 1
init: udevtrigger post-stop process (471) terminated with status 1
init: udevmonitor main process (466) killed by TERM signal
udevd[453]: specified group 'camera' unknown

Just was able to fix my first boot issue by pressing 'M' for manual recover then doing the following:

mount -o remount,rw /
dpkg --configure -a # Lots of packages were configured (due to a failed dist-upgrade)
apt-get update
apt-get upgrade
apt-get install gdm-guest-session gdm ubuntu-desktop # Some packages were complaining about not configuring properly
grub-install /dev/sda

Aside from some weird issues with my BIOS entering a reboot loop, the dist-upgrade seems to have worked alright.

There are still 2 problems I'm having:

1) It doesn't seem to boot correctly from the first HDD if USB-HDD or CDROM are anywhere above in the boot priority list
2) Every so often I still get the "softreset" and "The disk drive for /home is not ready yet or not present" errors (This is random.. it's usually /home, /, or whatever other partition happens to complain).

AHCI vs IDE modes in the BIOS don't change anything. I'm guessing it's a Gigabyte motherboard issue, or something to do with the ATI SB7x0 chipset. So far I haven't tried compiling a new kernel with "CONFIG_SATA_PMP=n" yet... but that seems like it might work...

References:
https://bugzilla.redhat.com/show_bug.cgi?id=468800
http://kerneltrap.org/mailarchive/git-commits-head/2008/6/14/2122314
http://ubuntuforums.org/archive/index.php/t-1052987.html
http://lime-technology.com/forum/index.php?topic=2642.msg33590#msg33590

This bug was filed against a series that is no longer supported and so is being marked as Won't Fix. If this issue still exists in a supported series, please file a new bug.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

As far as I know, I only get this at boot. 14.10 64-bit. I'd write that up, but it seems innocuous for me.

Since the bug-watch-updater updated this... Just want to make it clear that I was no longer seeing this problem since 16.04. Since then I've upgraded multiple times, and even swapped the motherboard and a lot of hardware out. Still no recurrence of the problem for me.

I don't have the laptop which showed this problem any more, as well.