Comment 0 for bug 156873
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| Leonard Richardson (leonardr) wrote Launchpad emails need to make better use of names | #0 |
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mpt spotted a couple minor infelicities in the emails we send.
1. Many emails sign off with a message like this:
Regards,
The Launchpad team
This is rarely necessary. It's also somewhat misleading; if an email sent by the site makes someone angry, it's almost certain that contacting the Launchpad team will not help. There are also situations (covered in bug #154627) in which the email contains text written by a human user of the site, and the signoff makes it confusing who's talking. mpt recommends getting rid of the sign-off altogether.
2. Most emails start off with a simple greeting: "Hello!" or "Hello,". In most cases we have the recipient's name and we can address them by name. This is more friendly and signals that the message isn't spam. Of course, if we decide to send customized emails, it means we need to send the messages out individually.