email signoff confusing / misleading
| Affects | Status | Importance | Assigned to | Milestone | |
|---|---|---|---|---|---|
| Launchpad itself |
Triaged
|
Low
|
Unassigned | ||
Bug Description
mpt spotted a couple minor infelicities in the emails we send.
lib/canonical/
lib/canonical/
lib/canonical/
lib/canonical/
lib/canonical/
lib/lp/
lib/lp/
lib/lp/
lib/lp/
lib/lp/
lib/lp/
lib/lp/
lib/lp/
lib/lp/
lib/lp/
lib/lp/
lib/lp/
lib/lp/
lib/lp/
lib/lp/
lib/lp/
lib/lp/
lib/lp/
lib/lp/
sign off with a message like this:
Regards,
The Launchpad team
or
Thanks,
Launchpad
or similar.
This is often misleading: if an email sent by the site makes someone angry, it's almost certain that contacting the Launchpad team will not help. There are also situations (covered in bug #154627) in which the email contains text written by a human user of the site, and the signoff makes it confusing who's talking. mpt recommends getting rid of the sign-off altogether.
| Changed in launchpad: | |
| status: | New → Confirmed |
| Changed in launchpad-foundations: | |
| importance: | Undecided → Low |
| status: | Confirmed → Triaged |
| Robert Collins (lifeless) wrote | #1 |
| description: | updated |
| tags: | added: email |
| summary: |
- Launchpad emails need to make better use of names + email signoff confusing / misleading |
| tags: | added: notifications |
I've remove the one about names, because that appears to have been changed in most of the templates I saw, its still in the original description if someone wants to dig when they look at this bug. If relevant, I suggest a separate bug for that issue anyhow.