Comment 4 for bug 879667

Hi Robert,

Thank you for updating the hplip version to 3.11.10. The hp-check output is all fine.

To analyze the problem, can you provide some more log files . Below are the steps to provide the same,

Please follow the below steps to provide the same

1.Open the file /etc/cups/cupsd.conf in write permissions.
$sudo gedit /etc/cups/cupsd.conf
 Change LogLevel warn to LogLevel debug and below that line add hpLogLevel 15.

2. Restart the cups
$sudu /etc/init.d/cups restart

3. Empty the cups error_log file and syslog file

sudo cat /dev/null > /var/log/syslog
sudo cat /dev/null > /var/log/cups/error_log

4. Print a test page.

5.Attach us the /var/log/syslog and /var/log/cups/error_log file.

6. In /tmp folder you will find files with name starting with hpcups like, hpcupsfilterc_1.bmp, hpcupsfilterk_1. bmp, hpcups_jobX.out.

please attach us the syslog , error_log , hpcupsfilterc_1.bmp,hpcupsfilterk_1.bmp, hpcups_jobX.out
This would make me clear what is wrong going inside.

Sorry for asking you more on this.

Thanks & Regards,
Goutam Kodu