HP Officejet Pro K550 fails to print in Ubuntu 11.10
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
HPLIP |
In Progress
|
Undecided
|
goutam kodu |
Bug Description
Hi,
I am having an issue with an Officejet Pro K550:
1) Issue started under Ubuntu 11.04
2) After upgrading to 11.10 still experiencing same issue
3) Printing works fine on same laptop under Windows 7 boot partition.
4) Currently running latest updates under 11.10
5) And I have HP Device Manager installed and working.
When attempting to print or run a test print - job starts and always gets an inch or two down the page and then stops. Error code in HP Device Manager is always 5012 - Device Communication Error.
I have never logged a bug under Launchpad before but am happy to pursue this path. Although no whiz - I can follow technical instructions if laid out clearly.
Looking forward to a response.
description: | updated |
description: | updated |
description: | updated |
description: | updated |
Hi Robert
Thanks for the hp-check output. The ouput shows several dependencies missing and the hplip version installed is 3.11.7.
Can you please upgrade the hplip version to 3.11.10 . You can download the same at http:// hplipopensource .com/hplip- web/gethplip. html. Install the hplip-3.11.10.run file by running command "sh hplip-3.11.10.run" in terminal.
Let us know if the issue is the same on the latest 3.11.10.
Thanks,
Goutam Kodu