Comment 2 for bug 1423826

Hi,

Can you try below steps.

=> Download and install the latest HPLIP release from

http://hplipopensource.com/hplip-web/install/install/index.html (automatic installer) or

http://hplipopensource.com/hplip-web/install/manual/index.html (manual installation, if automatic installer does not work)

=> Reconfigure print queue using below commands.

       => hp-setup -r (remove all print queues)

       => hp-setup

=>Try scanning now using (hp-scan or xsane or simple-scan).

If problem does not get solved then please run following command to capture the logs and send the logs.

$su -c "hp-logcapture"