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Bug #238572
Comment #8

Comment 8 for bug 238572

Revision history for this message

Richard H. (richard-hewison) wrote on 2008-06-19: [Bug 238572] Re: PDFs causing browser problems on arana

Okay,

There is definitely something odd going on. I just tried the following (using Mozilla Firefox 2.0.0.14):

I visited http://devtrain.beds.ac.uk/isd/guides/guides/gw and selected the first DL pdf link (Archiving GroupWise items) and the pdf loaded fine. That doesn't happen very often!

I went back in the browser and I selected it a second time and again it loaded fine. I then selected the second DL pdf link (Introducing Novell GroupWise WebAccess v7.0.x) and I immediately got a 'Internal Server Error' which I definitely wasn't expecting!

I went back to the first pdf link again and this time the browserbehaved as if it had loaded the pdf (showing uob-archiving-pdf (application/pdf object)) in the browser's titlebar, but it was instead still displaying the web page with the links. The browser reports 'Stopped' in the Browser status bar. I selected 'back' on the browser and visually there's no difference except that I was actually back at the page with the links.

The third pdf link on the webpage behaves in the same way (doesn't display the pdf) but the fourth link does display the pdf correctly for the first two times you select it. On the third click I get the 'Internal Server Error' again.

Please bare in mind that the server errors were not part of the problem before today, but this must be relevant somehow. The same pdf links are giving different results depending on when or how many times you select it!

I will continue to investigate and report further findings later this afternoon.

>>> On 19/06/2008 at 13:43, Kit Blake <email address hidden> wrote:
> We don't understand why this is happening, because the link is just a
> hyperlink, and in both cases it goes to the same resource. We do have
> reports from another OAI user of PDFs that are perfectly fine but
> visitors with the latest Acrobat plugin get a message that the PDF is
> corrupted. It's not.
>
> Can you tell us what browser(s) you're using for these tests? We think
> it has to be a plugin problem. It's the same resource.
>
> We'd like to to ask you to try something, when the browser doesn't
> display the PDF. Can you try to download it directly? Right mouse on the
> link, and "Save Link As..." or whatever your browser suggests. Then see
> if you can open it locally.
>
> --
> PDFs causing browser problems on arana
> https://bugs.launchpad.net/bugs/238572
> You received this bug notification because you are a direct subscriber
> of the bug.

Okay,

There is definitely something odd going on. I just tried the following (using Mozilla Firefox 2.0.0.14):

I visited http://devtrain.beds.ac.uk/isd/guides/guides/gw and selected the first DL pdf link (Archiving GroupWise items) and the pdf loaded fine. That doesn't happen very often!

I will continue to investigate and report further findings later this afternoon.

>>> On 19/06/2008 at 13:43, Kit Blake <kitblake@infrae.com> wrote:
> We don't understand why this is happening, because the link is just a
> hyperlink, and in both cases it goes to the same resource. We do have
> reports from another OAI user of PDFs that are perfectly fine but
> visitors with the latest Acrobat plugin get a message that the PDF is
> corrupted. It's not.
> 
> Can you tell us what browser(s) you're using for these tests? We think
> it has to be a plugin problem. It's the same resource.
> 
> We'd like to to ask you to try something, when the browser doesn't
> display the PDF. Can you try to download it directly? Right mouse on the
> link, and  "Save Link As..." or whatever your browser suggests. Then see
> if you can open it locally.
> 
> -- 
> PDFs causing browser problems on arana
> https://bugs.launchpad.net/bugs/238572 
> You received this bug notification because you are a direct subscriber
> of the bug.