PDFs causing browser problems on arana
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
Document Library |
Fix Committed
|
Critical
|
Unassigned |
Bug Description
This is odd. Last week we couldn't get PDF download links on a Silva page (via a DL Listing object) to work on specific PCs; namely Elisabeth's, mine and David's. They would appear to be loading, and then the machine would freeze (in IE and in Firefox). We thought it might be tied in with Acrobat v6 as all three of us have the full v6 creator application installed, and the browser plugin is v6 (even though we have later versions of the reader, e.g. v7 or v8) installed on the same machines. It always uses the v6 plugin for the full adobe acrobat application when you select on the pdf download link.
Anyway, today we have noticed that the PDF links are now working, although there seems to be a considerable delay before the PDF displays.
Does anyone have any ideas what might be causing this? We tested using Vista with IE7 and Acrobat Reader 8 last week and the pdf links worked fine. We also tested out the links in OS-X using Firefox and no problems at all. Windows XP with Reader 8 only also behaved itself fine, yet before today they weren't working on our PCs and yet now they are!
Changed in documentlibrary: | |
importance: | Undecided → Critical |
status: | New → Confirmed |
Changed in documentlibrary: | |
status: | Confirmed → Fix Committed |
I can confirm that if I download and install the latest Acrobat Reader (v8.x.x) then this overrides the browser plugin that makes v6 Professional load the pdf. Instead, the v8.x.xreader loads it and the pdf displays fine. therefore there is an issue with v6 of Acrobat and pdf links from the DL.