ERROR: xsane-startimage not found.

Status changed to 'Confirmed' because the bug affects multiple users.

Quick workaround for this problem:

sudo mkdir -p /usr/share/sane/xsane
sudo ln -t /usr/share/sane/xsane /usr/share/doc/xsane-common/*.pnm /usr/share/doc/xsane-common/*.rc /usr/share/doc/xsane-common/*.xpm

I do not know how many of those files are actually needed in /usr/share/sane/xsane but “it works for me”.

#3 This workaround don't work for all the users (for me for example).

works fine Thank you

Worked for me too - but then I found more problems (Failed to start scanner: invalid argument), and then
file:///usr.share/sane/xsane/doc/sane-problems-doc.html : not found
which is in /usr/share/doc/xsane-common/html/sane-problems-doc.html
together with lots of other stuff which is also presumably orphaned ...

Have the same problem: (Ubuntu 20.04)
[xsane] ERROR: xsane-startimage not found. Looks like xsane is not installed correct.

The above workaround (from Krzysztof Śmigrodzki) was like this for me:

sudo mkdir -p /usr/share/sane/xsane (no problem)
sudo ln -t /usr/share/sane/xsane /usr/share/doc/xsane-common/*.pnm (no problem)

/usr/share/doc/xsane-common/*.rc /usr/share/doc/xsane-common/*.xpm
bash: /usr/share/doc/xsane-common/xsane-icon.rc: Access denied

sudo /usr/share/doc/xsane-common/*.rc /usr/share/doc/xsane-common/*.xpm
sudo: /usr/share/doc/xsane-common/xsane-icon.rc: command not found

The attached patch fixes this in Ubuntu 20.04.

Hello Ian, or anyone else affected,

Accepted xsane into focal-proposed. The package will build now and be available at https://launchpad.net/ubuntu/+source/xsane/0.999-8ubuntu2.1 in a few hours, and then in the -proposed repository.

Please help us by testing this new package. See https://wiki.ubuntu.com/Testing/EnableProposed for documentation on how to enable and use -proposed. Your feedback will aid us getting this update out to other Ubuntu users.

If this package fixes the bug for you, please add a comment to this bug, mentioning the version of the package you tested, what testing has been performed on the package and change the tag from verification-needed-focal to verification-done-focal. If it does not fix the bug for you, please add a comment stating that, and change the tag to verification-failed-focal. In either case, without details of your testing we will not be able to proceed.

Further information regarding the verification process can be found at https://wiki.ubuntu.com/QATeam/PerformingSRUVerification . Thank you in advance for helping!

N.B. The updated package will be released to -updates after the bug(s) fixed by this package have been verified and the package has been in -proposed for a minimum of 7 days.

Tested xsane and xsane-common version 0.999-8ubuntu2.1
The file xsane-startimage.pnm is now in the directory /usr/share/sane/xsane.
There were no complaints about missing images on startup.
The preview window now displays xsane-startimage.pnm correctly in lineart, gray and colour modes.
xsane worked properly in the viewer and save modes.

Sorry, I can't figure out where to change the tag.
I added a comment summarizing my (successful) testing.

Ian Kay

    On Wednesday, March 3, 2021, 9:15:48 a.m. EST, Robie Basak <email address hidden> wrote:

 Hello Ian, or anyone else affected,

Accepted xsane into focal-proposed. The package will build now and be
available at https://launchpad.net/ubuntu/+source/xsane/0.999-8ubuntu2.1
in a few hours, and then in the -proposed repository.

Please help us by testing this new package.  See
https://wiki.ubuntu.com/Testing/EnableProposed for documentation on how
to enable and use -proposed.  Your feedback will aid us getting this
update out to other Ubuntu users.

If this package fixes the bug for you, please add a comment to this bug,
mentioning the version of the package you tested, what testing has been
performed on the package and change the tag from verification-needed-
focal to verification-done-focal. If it does not fix the bug for you,
please add a comment stating that, and change the tag to verification-
failed-focal. In either case, without details of your testing we will
not be able to proceed.

Further information regarding the verification process can be found at
https://wiki.ubuntu.com/QATeam/PerformingSRUVerification .  Thank you in
advance for helping!

N.B. The updated package will be released to -updates after the bug(s)
fixed by this package have been verified and the package has been in
-proposed for a minimum of 7 days.

** Tags added: verification-needed verification-needed-focal

--
You received this bug notification because you are subscribed to the bug
report.
https://bugs.launchpad.net/bugs/1875706

Title:
  ERROR: xsane-startimage not found.

Status in xsane package in Ubuntu:
  Fix Released
Status in xsane source package in Focal:
  Fix Committed
Status in xsane package in Debian:
  Fix Released

Bug description:
  [Impact]

  Starting xsane produces the message:

  ERROR: xsane-startimage not found. Looks like xsane is not installed
  correct.

  It appears that the files in xsane-common are not copied into the location where xsane looks for the file xsane-startimage.png.
  A similar problem was reported in late 2019 for debian.

  [Test Plan]

  You need a focal machine with a connected scanner to reproduce the
  issue.

  * Start xsane from terminal
  * Notice the error message as well as the incomplete UI

  Then install xsane and xsane-common from focal-proposed, and find that
  the issue is no longer present.

  [Where problems could occur]

  The proposed change simply copies a .pnm file to a location where the
  program expects it to reside, and adds a symlink to the docs on disk.
  Can't think of any side effects of these measures.

  [Other Info]

  ProblemType: Bug
  DistroRelease: Ubuntu 20.04
  Package: xsane 0.999-8ubuntu2
  ProcVersionSignature: Ubuntu 5.4.0-26.30-generic 5.4.30
  Uname: Linux 5.4.0-26-generic x86_64
  ApportVersion: 2.20.11-0ubuntu27
  Architecture: amd64
  CasperMD5CheckResult: skip
  CurrentDesktop: ubuntu:GNOME
  Date: Tue Apr 28 13:38:50 2020
  InstallationDate: Installed on 2020-04-25 (2 days ago)
  InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (2...

Thanks for testing, Ian. I changed the tags. (It's right below the bug description.)

This bug was fixed in the package xsane - 0.999-8ubuntu2.1

---------------
xsane (0.999-8ubuntu2.1) focal; urgency=medium

  * debian/xsane.install:
    - Copy xsane-startimage.pnm into /usr/share/sane/xsane
      (LP: #1875706)
  * debian/xsane-common.links:
    - Add symlink so the docs are found from the GUI (from bug 1917273)

 -- Gunnar Hjalmarsson <email address hidden> Mon, 01 Mar 2021 04:07:09 +0100

The verification of the Stable Release Update for xsane has completed successfully and the package is now being released to -updates. Subsequently, the Ubuntu Stable Release Updates Team is being unsubscribed and will not receive messages about this bug report. In the event that you encounter a regression using the package from -updates please report a new bug using ubuntu-bug and tag the bug report regression-update so we can easily find any regressions.

After update to 0.999-8ubuntu2.1, same error.
I reported the error with the error manager app.

@Clemente: *Same* error sounds weird. Can you point me to the new bug you submitted?

xsane
Capability : [(null)]
Capability : [image/jpeg]
Capability : [image/jpeg]
Capability : [image/jpeg]
munmap_chunk(): invalid pointer
Abortado (`core' generado)

This ocurrs after preview the image, check "multiple pages", and scan image.

But that is something else than the issue reported by this bug report. So can you please submit a new bug using this command:

ubuntu-bug xsane

It would also be good if you could install and try the latest version from the 21.10 archive:

https://packages.ubuntu.com/impish/amd64/xsane/download

and let us know at the new bug whether the issue is present also with that version.

Hello @Gunnar,
I reported a crash as the Ubuntu documentation Reporting Bugs webpage says: https://help.ubuntu.com/community/ReportingBugs
After doing some tests, it only crash now when I try to scan a colour document (in greyscale all works perfectly).
The new report bug is 1946551: https://bugs.launchpad.net/ubuntu/+source/xsane/+bug/1946551
Regards

Ok, thanks.