Comment 6 for bug 981473

Thank you Ricardo for the logs. We will look into the issue.
To debug this issue we would request you to provide us some more logs on this. To provide us the same, please follow the below steps;

(Guessing that you have installed the HPLIP from hplip-3.12.4.run . There gets created a source folder hplip-3.12.4)
1. Open file hplip-3.12.4/io/hpmud/hpmudi.h and uncomment the line.
    //#define HPMUD_DEBUG
   Save the file and do make && sudo make install.

2. Open file /etc/cups/cupsd.conf in write mode and replace the line
LogLevel warn with
LogLevel debug
hpLogLevel 15

3. Clear the syslog and error_log files.
    sudo cat /dev/null > /var/log/syslog
    sudo cat /dev/null > /var/log/cups/error_log

4. Print a test page from "hp-testpage"

5.Capture the log files
   sudo cat /var/log/syslog > ~/Desktop/syslog.txt
   sudo cat /var/log/cups/error_log > ~/Desktop/error_log.txt

Attach us the syslog.txt & error_log.txt files

6. In /tmp folder you will find files with name starting with hpcups like, hpcupsfilterc_1.bmp, hpcupsfilterk_1. bmp, hpcups_jobX.out. Please attach us these files too.

Let us know if you are facing any difficulty in capturing the logs.

Thanks & Regards,
Goutam Kodu