Activity log for bug #1644916

Date Who What changed Old value New value Message
2016-11-25 20:37:33 alperyilmaz bug added bug
2016-11-25 20:37:33 alperyilmaz attachment added 20161125-missing-font-problem.png https://bugs.launchpad.net/bugs/1644916/+attachment/4783147/+files/20161125-missing-font-problem.png
2016-11-25 20:42:39 alperyilmaz description Similar bugs were reported earlier: https://bugs.launchpad.net/xserver-xorg-video-intel/+bug/1432194 https://bugs.launchpad.net/ubuntu/+source/gtk+3.0/+bug/1596698 Every 4-5 days, after suspend the system fonts are missing and system becomes unusable, as shown in attached screenshot. As suggested in forums, playing with font size or scaling factor provides temporary relief but after one more suspend the situation gets worse. Only solution is to log out or to reboot. Additional requested info: 1. Release: Ubuntu 16.04.1 LTS 2. Package version: xserver-xorg-video-intel: Installed: 2:2.99.917+git20160325-1ubuntu1.1 ProblemType: Bug DistroRelease: Ubuntu 16.04 Package: xserver-xorg-video-intel 2:2.99.917+git20160325-1ubuntu1.1 ProcVersionSignature: Ubuntu 4.4.0-47.68-generic 4.4.24 Uname: Linux 4.4.0-47-generic x86_64 .tmp.unity_support_test.0: ApportVersion: 2.20.1-0ubuntu2.1 Architecture: amd64 CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins' CompositorRunning: None CurrentDesktop: GNOME Date: Fri Nov 25 23:29:14 2016 DistUpgraded: Fresh install DistroCodename: xenial DistroVariant: ubuntu DkmsStatus: bbswitch, 0.8, 4.4.0-45-generic, x86_64: installed bbswitch, 0.8, 4.4.0-47-generic, x86_64: installed vboxhost, 5.0.22, 4.4.0-45-generic, x86_64: installed vboxhost, 5.0.22, 4.4.0-47-generic, x86_64: installed ExtraDebuggingInterest: Yes GraphicsCard: Intel Corporation 4th Gen Core Processor Integrated Graphics Controller [8086:0416] (rev 06) (prog-if 00 [VGA controller]) Subsystem: ASUSTeK Computer Inc. 4th Gen Core Processor Integrated Graphics Controller [1043:11cd] InstallationDate: Installed on 2016-06-15 (163 days ago) InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1) MachineType: ASUSTeK COMPUTER INC. N550JV ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-47-generic.efi.signed root=UUID=cbaa9129-3d72-47a5-9b00-151ad15c7536 ro quiet splash acpi_osi= vt.handoff=7 SourcePackage: xserver-xorg-video-intel UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 11/19/2013 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: N550JV.208 dmi.board.asset.tag: ATN12345678901234567 dmi.board.name: N550JV dmi.board.vendor: ASUSTeK COMPUTER INC. dmi.board.version: 1.0 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: ASUSTeK COMPUTER INC. dmi.chassis.version: 1.0 dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrN550JV.208:bd11/19/2013:svnASUSTeKCOMPUTERINC.:pnN550JV:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnN550JV:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0: dmi.product.name: N550JV dmi.product.version: 1.0 dmi.sys.vendor: ASUSTeK COMPUTER INC. version.compiz: compiz 1:0.9.12.2+16.04.20160823-0ubuntu1 version.ia32-libs: ia32-libs N/A version.libdrm2: libdrm2 2.4.67-1ubuntu0.16.04.2 version.libgl1-mesa-dri: libgl1-mesa-dri 11.2.0-1ubuntu2.2 version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A version.libgl1-mesa-glx: libgl1-mesa-glx 11.2.0-1ubuntu2.2 version.xserver-xorg-core: xserver-xorg-core 2:1.18.4-0ubuntu0.2 version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.10.1-1ubuntu2 version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.7.0-1 version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20160325-1ubuntu1.1 version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.12-1build2 xserver.bootTime: Fri Nov 25 23:10:45 2016 xserver.configfile: default xserver.errors: xserver.logfile: /var/log/Xorg.0.log xserver.outputs: product id 803 vendor LGD xserver.version: 2:1.18.4-0ubuntu0.2 Similar bugs were reported earlier: https://bugs.launchpad.net/xserver-xorg-video-intel/+bug/1432194 https://bugs.launchpad.net/ubuntu/+source/gtk+3.0/+bug/1596698 Every 4-5 days, after suspend the system fonts are missing and system becomes unusable, as shown in attached screenshot. As suggested in forums, playing with font size or scaling factor provides temporary relief but after one more suspend the situation gets worse. Restarting genome-shell does not help the situation. Only solution is to log out or to reboot. Additional requested info: 1. Release: Ubuntu 16.04.1 LTS 2. Package version: xserver-xorg-video-intel: Installed: 2:2.99.917+git20160325-1ubuntu1.1 ProblemType: Bug DistroRelease: Ubuntu 16.04 Package: xserver-xorg-video-intel 2:2.99.917+git20160325-1ubuntu1.1 ProcVersionSignature: Ubuntu 4.4.0-47.68-generic 4.4.24 Uname: Linux 4.4.0-47-generic x86_64 .tmp.unity_support_test.0: ApportVersion: 2.20.1-0ubuntu2.1 Architecture: amd64 CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins' CompositorRunning: None CurrentDesktop: GNOME Date: Fri Nov 25 23:29:14 2016 DistUpgraded: Fresh install DistroCodename: xenial DistroVariant: ubuntu DkmsStatus:  bbswitch, 0.8, 4.4.0-45-generic, x86_64: installed  bbswitch, 0.8, 4.4.0-47-generic, x86_64: installed  vboxhost, 5.0.22, 4.4.0-45-generic, x86_64: installed  vboxhost, 5.0.22, 4.4.0-47-generic, x86_64: installed ExtraDebuggingInterest: Yes GraphicsCard:  Intel Corporation 4th Gen Core Processor Integrated Graphics Controller [8086:0416] (rev 06) (prog-if 00 [VGA controller])    Subsystem: ASUSTeK Computer Inc. 4th Gen Core Processor Integrated Graphics Controller [1043:11cd] InstallationDate: Installed on 2016-06-15 (163 days ago) InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1) MachineType: ASUSTeK COMPUTER INC. N550JV ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-47-generic.efi.signed root=UUID=cbaa9129-3d72-47a5-9b00-151ad15c7536 ro quiet splash acpi_osi= vt.handoff=7 SourcePackage: xserver-xorg-video-intel UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 11/19/2013 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: N550JV.208 dmi.board.asset.tag: ATN12345678901234567 dmi.board.name: N550JV dmi.board.vendor: ASUSTeK COMPUTER INC. dmi.board.version: 1.0 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: ASUSTeK COMPUTER INC. dmi.chassis.version: 1.0 dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrN550JV.208:bd11/19/2013:svnASUSTeKCOMPUTERINC.:pnN550JV:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnN550JV:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0: dmi.product.name: N550JV dmi.product.version: 1.0 dmi.sys.vendor: ASUSTeK COMPUTER INC. version.compiz: compiz 1:0.9.12.2+16.04.20160823-0ubuntu1 version.ia32-libs: ia32-libs N/A version.libdrm2: libdrm2 2.4.67-1ubuntu0.16.04.2 version.libgl1-mesa-dri: libgl1-mesa-dri 11.2.0-1ubuntu2.2 version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A version.libgl1-mesa-glx: libgl1-mesa-glx 11.2.0-1ubuntu2.2 version.xserver-xorg-core: xserver-xorg-core 2:1.18.4-0ubuntu0.2 version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.10.1-1ubuntu2 version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.7.0-1 version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20160325-1ubuntu1.1 version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.12-1build2 xserver.bootTime: Fri Nov 25 23:10:45 2016 xserver.configfile: default xserver.errors: xserver.logfile: /var/log/Xorg.0.log xserver.outputs:  product id 803  vendor LGD xserver.version: 2:1.18.4-0ubuntu0.2
2016-12-03 15:12:16 Launchpad Janitor xserver-xorg-video-intel (Ubuntu): status New Confirmed
2016-12-03 15:12:19 Jani Uusitalo bug added subscriber Jani Uusitalo
2016-12-19 08:21:58 Massimo D'Antoni bug added subscriber Massimo D'Antoni
2016-12-21 07:20:16 Alberto Salvia Novella xserver-xorg-video-intel (Ubuntu): importance Undecided High
2017-01-11 18:06:25 Dave Long marked as duplicate 1573959