missing fonts after suspend

Bug #1644916 reported by alperyilmaz
18
This bug affects 3 people
Affects Status Importance Assigned to Milestone
xserver-xorg-video-intel (Ubuntu)
Confirmed
High
Unassigned

Bug Description

Similar bugs were reported earlier:
https://bugs.launchpad.net/xserver-xorg-video-intel/+bug/1432194
https://bugs.launchpad.net/ubuntu/+source/gtk+3.0/+bug/1596698

Every 4-5 days, after suspend the system fonts are missing and system becomes unusable, as shown in attached screenshot.
As suggested in forums, playing with font size or scaling factor provides temporary relief but after one more suspend the situation gets worse. Restarting genome-shell does not help the situation. Only solution is to log out or to reboot.

Additional requested info:
1. Release: Ubuntu 16.04.1 LTS
2. Package version: xserver-xorg-video-intel: Installed: 2:2.99.917+git20160325-1ubuntu1.1

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: xserver-xorg-video-intel 2:2.99.917+git20160325-1ubuntu1.1
ProcVersionSignature: Ubuntu 4.4.0-47.68-generic 4.4.24
Uname: Linux 4.4.0-47-generic x86_64
.tmp.unity_support_test.0:

ApportVersion: 2.20.1-0ubuntu2.1
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: None
CurrentDesktop: GNOME
Date: Fri Nov 25 23:29:14 2016
DistUpgraded: Fresh install
DistroCodename: xenial
DistroVariant: ubuntu
DkmsStatus:
 bbswitch, 0.8, 4.4.0-45-generic, x86_64: installed
 bbswitch, 0.8, 4.4.0-47-generic, x86_64: installed
 vboxhost, 5.0.22, 4.4.0-45-generic, x86_64: installed
 vboxhost, 5.0.22, 4.4.0-47-generic, x86_64: installed
ExtraDebuggingInterest: Yes
GraphicsCard:
 Intel Corporation 4th Gen Core Processor Integrated Graphics Controller [8086:0416] (rev 06) (prog-if 00 [VGA controller])
   Subsystem: ASUSTeK Computer Inc. 4th Gen Core Processor Integrated Graphics Controller [1043:11cd]
InstallationDate: Installed on 2016-06-15 (163 days ago)
InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1)
MachineType: ASUSTeK COMPUTER INC. N550JV
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-47-generic.efi.signed root=UUID=cbaa9129-3d72-47a5-9b00-151ad15c7536 ro quiet splash acpi_osi= vt.handoff=7
SourcePackage: xserver-xorg-video-intel
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 11/19/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: N550JV.208
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: N550JV
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrN550JV.208:bd11/19/2013:svnASUSTeKCOMPUTERINC.:pnN550JV:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnN550JV:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.name: N550JV
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
version.compiz: compiz 1:0.9.12.2+16.04.20160823-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.67-1ubuntu0.16.04.2
version.libgl1-mesa-dri: libgl1-mesa-dri 11.2.0-1ubuntu2.2
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 11.2.0-1ubuntu2.2
version.xserver-xorg-core: xserver-xorg-core 2:1.18.4-0ubuntu0.2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.10.1-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.7.0-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20160325-1ubuntu1.1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.12-1build2
xserver.bootTime: Fri Nov 25 23:10:45 2016
xserver.configfile: default
xserver.errors:

xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:
 product id 803
 vendor LGD
xserver.version: 2:1.18.4-0ubuntu0.2

Revision history for this message
alperyilmaz (alperyilmaz) wrote :
description: updated
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in xserver-xorg-video-intel (Ubuntu):
status: New → Confirmed
Changed in xserver-xorg-video-intel (Ubuntu):
importance: Undecided → High
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