Ubuntu
network-manager package

[Huawei E367] cannot connect to 3G

Bug #898033 reported by Kenny Ranerup on 2011-11-30

This bug affects 2 people

	Status	Importance	Assigned to
NetworkManager	Incomplete	Undecided	Unassigned
Baltix	Invalid	Undecided	Unassigned
network-manager (Ubuntu)	Confirmed	Medium	Unassigned

Bug Description

The modem is recognized but when initiating connection in Network Manager it immediately fails to connect.

Modem is recognized by usb_modeswitch and the log seems ok.
Syslog indicates that there's some problem communicating with the modem (it hangs up unexpectedly).

Upgrading to the latest development version of NetworkManager does not fix the bug.

A relevant extract of the log files is:
modem-manager[2392]: <debug> [1322671573.872624] [mm-at-serial-port.c:298] debug_log(): (ttyUSB0): --> 'ATD*99***1#<CR>'
modem-manager[2392]: <debug> [1322671573.899074] [mm-at-serial-port.c:298] debug_log(): (ttyUSB0): <-- '<CR><LF>CONNECT 28800000<CR><LF>'
modem-manager[2392]: <debug> [1322671573.899341] [mm-port.c:181] mm_port_set_connected(): (ttyUSB0): port now connected
modem-manager[2392]: <info> [1322671573.899643] [mm-modem.c:742] mm_modem_set_state(): Modem /org/freedesktop/ModemManager/Modems/0: state changed (connecting -> connected)
modem-manager[2392]: <debug> [1322671573.899788] [mm-generic-gsm.c:4988] simple_state_machine(): (ttyUSB0): simple connect state 6
modem-manager[2392]: <debug> [1322671573.944259] [mm-manager.c:793] device_added(): (net/ppp0): could not get port's parent device
modem-manager[2392]: <debug> [1322671574.194721] [mm-at-serial-port.c:298] debug_log(): (ttyUSB4): <-- '<CR><LF>^BOOT:40286488,0,0,0,99<CR><LF>'
modem-manager[2392]: <debug> [1322671575.360877] [mm-at-serial-port.c:298] debug_log(): (ttyUSB4): <-- '<CR><LF>^RSSI:12<CR><LF><CR><LF>^CSNR:-94,-5<CR><LF>'
modem-manager[2392]: <debug> [1322671575.414620] [mm-serial-port.c:636] data_available(): (ttyUSB0) unexpected port hangup!
modem-manager[2392]: <debug> [1322671575.414781] [mm-serial-port.c:844] mm_serial_port_close(): (ttyUSB0) device open count is 0 (close)
modem-manager[2392]: <info> [1322671575.414869] [mm-serial-port.c:859] mm_serial_port_close(): (ttyUSB0) closing serial port...
modem-manager[2392]: <debug> [1322671575.414962] [mm-port.c:181] mm_port_set_connected(): (ttyUSB0): port now disconnected

== Regression details ==
Discovered in version: 11.10
Last known good version: 11.04

ProblemType: Bug
DistroRelease: Ubuntu 11.10
Package: linux-image-3.0.0-13-generic-pae 3.0.0-13.22
ProcVersionSignature: Ubuntu 3.0.0-13.22-generic-pae 3.0.6
Uname: Linux 3.0.0-13-generic-pae i686
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 1.23-0ubuntu4
Architecture: i386
ArecordDevices:
**** List of CAPTURE Hardware Devices ****
card 0: Intel [HDA Intel], device 0: AD198x Analog [AD198x Analog]
   Subdevices: 2/2
   Subdevice #0: subdevice #0
   Subdevice #1: subdevice #1
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: kenny 1513 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
Card hw:0 'Intel'/'HDA Intel at 0xf8220000 irq 45'
   Mixer name : 'Analog Devices AD1984'
   Components : 'HDA:11d41984,17aa20d6,00100400'
   Controls : 31
   Simple ctrls : 19
Card29.Amixer.info:
Card hw:29 'ThinkPadEC'/'ThinkPad Console Audio Control at EC reg 0x30, fw 7MHT25WW-1.03'
   Mixer name : 'ThinkPad EC 7MHT25WW-1.03'
   Components : ''
   Controls : 1
   Simple ctrls : 1
Card29.Amixer.values:
Simple mixer control 'Console',0
   Capabilities: pswitch pswitch-joined penum
   Playback channels: Mono
   Mono: Playback [on]
Date: Wed Nov 30 07:38:41 2011
HibernationDevice: RESUME=UUID=545bf5b5-c496-488d-8c9f-a3889386d574
InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release i386 (20111012)
MachineType: LENOVO 766734G
PccardctlIdent:
Socket 0:
   no product info available
PccardctlStatus:
Socket 0:
   no card
ProcEnviron:
PATH=(custom, no user)
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.0.0-13-generic-pae root=UUID=36d41344-a385-41a9-af9a-2efb529c0e58 ro quiet splash vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-3.0.0-13-generic-pae N/A
linux-backports-modules-3.0.0-13-generic-pae N/A
linux-firmware 1.60
SourcePackage: linux
StagingDrivers: mei
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/30/2008
dmi.bios.vendor: LENOVO
dmi.bios.version: 7NETB3WW (2.13 )
dmi.board.name: 766734G
dmi.board.vendor: LENOVO
dmi.board.version: Not Available
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Not Available
dmi.modalias: dmi:bvnLENOVO:bvr7NETB3WW(2.13):bd04/30/2008:svnLENOVO:pn766734G:pvrThinkPadX61s:rvnLENOVO:rn766734G:rvrNotAvailable:cvnLENOVO:ct10:cvrNotAvailable:
dmi.product.name: 766734G
dmi.product.version: ThinkPad X61s
dmi.sys.vendor: LENOVO

See original description

Tags:

Revision history for this message

Kenny Ranerup (kranerup) wrote on 2011-11-30:

usb_modeswitch.log Edit (6.0 KiB, text/plain)
AcpiTables.txt Edit (311.7 KiB, text/plain; charset="utf-8")
AlsaDevices.txt Edit (530 bytes, text/plain; charset="utf-8")
AplayDevices.txt Edit (273 bytes, text/plain; charset="utf-8")
BootDmesg.txt Edit (61.4 KiB, text/plain; charset="utf-8")
Card0.Amixer.values.txt Edit (3.8 KiB, text/plain; charset="utf-8")
Card0.Codecs.codec.0.txt Edit (11.9 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (51.5 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (1.8 KiB, text/plain; charset="utf-8")
IwConfig.txt Edit (509 bytes, text/plain; charset="utf-8")
Lspci.txt Edit (14.4 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (522 bytes, text/plain; charset="utf-8")
PciMultimedia.txt Edit (594 bytes, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (1.6 KiB, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (1.8 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (2.6 KiB, text/plain; charset="utf-8")
PulseSinks.txt Edit (2.1 KiB, text/plain; charset="utf-8")
PulseSources.txt Edit (3.5 KiB, text/plain; charset="utf-8")
RfKill.txt Edit (128 bytes, text/plain; charset="utf-8")
UdevDb.txt Edit (110.4 KiB, text/plain; charset="utf-8")
UdevLog.txt Edit (251.8 KiB, text/plain; charset="utf-8")
WifiSyslog.txt Edit (19.5 KiB, text/plain; charset="utf-8")

Revision history for this message

Kenny Ranerup (kranerup) wrote on 2011-11-30:

syslog Edit (25.1 KiB, text/plain)

Brad Figg (brad-figg) on 2011-11-30

Changed in linux (Ubuntu):
status:	New → Confirmed

Revision history for this message

Alessandro Menti (elgaton) wrote on 2011-11-30:

Thanks for reporting.

Could you please upgrade NetworkManager and ModemManager to the latest development build (use the repository located at <https://launchpad.net/~network-manager/+archive/trunk>) and see if the problem still occurs?

In case it does, could you please follow the procedure outlined at <https://wiki.ubuntu.com/DebuggingModemmanager>, in the "Get Debug Logs" section, to get the debug logs specific to your modem, and attach them to this bug report? (The other log files you have already attached are OK, it's just to get the modem-specific messages).

Thanks again for making Ubuntu better!

affects:	linux (Ubuntu) → network-manager (Ubuntu)
Changed in network-manager (Ubuntu):
status:	Confirmed → Incomplete

Revision history for this message

Kenny Ranerup (kranerup) wrote on 2011-11-30:

modem.log.txt Edit (48.3 KiB, text/plain)

Latest network manager doesn't work.

Revision history for this message

Kenny Ranerup (kranerup) wrote on 2011-11-30:

nm.log.txt Edit (17.9 KiB, text/plain)

Revision history for this message

Alessandro Menti (elgaton) wrote on 2011-11-30:

Thanks for the logs. I am marking again this report as "Confirmed", as per the input from Brian Figg.

Thanks again for making Ubuntu better!

description:	updated
summary:	- Huawei E367 3g modem not working + [Huawei E367] cannot connect to 3G
Changed in network-manager (Ubuntu):
status:	Incomplete → Confirmed

Alessandro Menti (elgaton) on 2011-11-30

tags:	added: regression-release
description:	updated

Revision history for this message

Michael Basse (michael-alpha-unix) wrote on 2012-02-08:

But you are not facing this?

https://bugs.launchpad.net/ubuntu/+source/usb-modeswitch/+bug/927954

Revision history for this message

Thomas Hood (jdthood) wrote on 2012-07-22:

#10

The Huawei E367 is not listed upstream as known to work.

https://live.gnome.org/NetworkManager/MobileBroadband/

Please file a request upstream asking that this modem be supported by NetworkManager.

https://bugzilla.gnome.org/browse.cgi?product=NetworkManager

Changed in network-manager (Ubuntu):
status:	Confirmed → Invalid

Marius B. Kotsbak (mariusko) on 2012-10-21

Changed in network-manager:
status:	New → Incomplete

Revision history for this message

Mathieu Trudel-Lapierre (cyphermox) wrote on 2012-10-23:

#11

Setting back the ubuntu task to Confirmed/Medium. There is at least one other instance of this being reported, and we might as well track when an upstream fix will get uploaded.

Changed in network-manager (Ubuntu):
status:	Invalid → Confirmed
importance:	Undecided → Medium
Changed in baltix:
status:	New → Invalid

Report a bug

This report contains Public information

Everyone can see this information.

Duplicates of this bug

Bug #1069354

You are

Subscribing...

Edit bug mail

Other bug subscribers

Bug attachments

Add attachment

Remote bug watches

Bug watches keep track of this bug in other bug trackers.

Ubuntunetwork-manager package

[Huawei E367] cannot connect to 3G

Bug Description

Duplicates of this bug

Other bug subscribers

Bug attachments

Remote bug watches

Ubuntu
network-manager package