Ubuntu
nautilus-dropbox package

dropbox menu icon often replaced with three dots under Jammy

Bug #1971558 reported by Jack Howarth on 2022-05-04

56

This bug affects 11 people

Affects		Status	Importance	Assigned to	Milestone
	gnome-shell-extension-appindicator (Ubuntu)	Confirmed	Undecided	Unassigned
	nautilus-dropbox (Ubuntu)	Confirmed	Undecided	Unassigned

Bug Description

Often when logging back into after workstation sleeping, the dropbox icon in the top menu bar is replaced with three dots instead of its normal dropbox icon.

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: nautilus-dropbox 2019.02.14-1ubuntu1
ProcVersionSignature: Ubuntu 5.15.0-28.29-generic 5.15.35
Uname: Linux 5.15.0-28-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.11-0ubuntu82
Architecture: amd64
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Wed May 4 05:58:51 2022
InstallationDate: Installed on 2022-03-31 (33 days ago)
InstallationMedia: Ubuntu 22.04 LTS "Jammy Jellyfish" - Alpha amd64 (20220326)
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
SourcePackage: nautilus-dropbox
UpgradeStatus: No upgrade log present (probably fresh install)

Tags:

Revision history for this message

Jack Howarth (jwhowarth) wrote on 2022-05-04:

#1

Dependencies.txt Edit (5.7 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (1.5 KiB, text/plain; charset="utf-8")

Revision history for this message

Jack Howarth (jwhowarth) wrote on 2022-05-04:

#2

screen shot of the three dot icon instead of the expected dropbox one. Edit (13.0 KiB, image/png)

Revision history for this message

Jack Howarth (jwhowarth) wrote on 2022-05-04:

#3

screen shot of the three dot icon instead of the expected dropbox one. Edit (13.0 KiB, image/png)

Revision history for this message

Launchpad Janitor (janitor) wrote on 2022-05-08:

#4

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in nautilus-dropbox (Ubuntu):
status:	New → Confirmed

Revision history for this message

Allard Pruim (allardp) wrote on 2022-05-08:

#5

I'm also having the same issue on two installs of Ubuntu 22.04. For me it happens when my monitor goes to sleep and locks my session. After entering my password in the login screen the icons turns into three dots.

Sometimes when I click on the icon it turns back to normal but sometimes it doesn't.

Revision history for this message

shmu26 (shmu26) wrote on 2022-06-21:

#6

The bug is mentioned also here: https://askubuntu.com/questions/1407189/ubuntu-22-04-lts-dropbox-icon-systray

Revision history for this message

Artem Voevoda (voedev) wrote on 2022-08-23:

#9

2022-08-23_14-36.png Edit (793 bytes, image/png)

Yes, this is a problem for me as well.

Revision history for this message

redman (patrick-libert) wrote on 2022-09-19:

#11

Same problem with the dropbox icon.
Changes to three dots after lockscreen

Revision history for this message

Marco Trevisan (Treviño) (3v1n0) wrote on 2023-02-28:

#12

I've not been able to reproduce it lock/unlock, but I do reloading the shell.

In such case, I bisected it to this commit: https://github.com/ubuntu/gnome-shell-extension-appindicator/commit/6fa6ee276692e517148c2cba8764114706a20d8f

Can someone please check if applying it (can just edit /<email address hidden>/appIndicator.js) fixes the issue for you?

Revision history for this message

Launchpad Janitor (janitor) wrote on 2023-04-06:

#13

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in gnome-shell-extension-appindicator (Ubuntu):
status:	New → Confirmed

Revision history for this message

Richard Trinkner (trinkner) wrote on 2023-05-04:

#14

@Marco: I edited the appIndicator.js file on my machine to reflect your edit. So far (after 30 minutes of using my laptop), the Dropbox icon remains present and its menu functions normally. I tested closing my laptop to suspend and then reopening it, and the icon continues to display as expected. I'll update here if the icon disappears to three dots again after a longer trial period.

Ubuntu 22.04.2 LTS

Revision history for this message

Richard Trinkner (trinkner) wrote on 2023-05-05:

#15

I made Marco's changes to /<email address hidden>/appIndicator.js yesterday and have been using my laptop heavily today.

So far, after a full day's work with many laptop closings and openings, the Dropbox icon has displayed as expected. The drop-down menu from the icon also continues to work as expected.

Thanks, Marco, for the apparent fix.

Revision history for this message

netsurfer38 (netsurfer38) wrote on 2023-08-05:

#16

I have also edited the appIndicator.js file as per Marco's edit, and have gone a few days without the three dots reappearing.

Thanks Marco for what appears to be the resolution to three dots replacing the Dropbox icon!

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