Ubuntu
linux package

usb devices connected via usb 3.*-Hub are not detected

Bug #1956542 reported by Thomas Schweikle on 2022-01-06

This bug affects 2 people

Affects		Status	Importance	Assigned to	Milestone
	linux (Ubuntu)	Confirmed	Undecided	Unassigned

Bug Description

usb devices connected via an usb 3.x-hub are not detected.

[53443.604120] usb 4-4.2: new SuperSpeed USB device number 6 using xhci_hcd
[53443.707572] usb 4-4.2: New USB device found, idVendor=2109, idProduct=0813, bcdDevice=90.11
[53443.707583] usb 4-4.2: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[53443.707587] usb 4-4.2: Product: USB3.0 Hub
[53443.707589] usb 4-4.2: Manufacturer: VIA Labs, Inc.
[53443.709682] hub 4-4.2:1.0: USB hub found
[53443.709913] hub 4-4.2:1.0: 4 ports detected
[53443.795224] usb 4-4.3: new SuperSpeed USB device number 7 using xhci_hcd
[53443.829875] usb 4-4.3: New USB device found, idVendor=0557, idProduct=2410, bcdDevice= 1.19
[53443.829885] usb 4-4.3: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[53443.829890] usb 4-4.3: Product: 4-Port USB 3.0 Hub
[53443.829893] usb 4-4.3: Manufacturer: Generic
[53443.840170] hub 4-4.3:1.0: USB hub found
[53443.841600] hub 4-4.3:1.0: 4 ports detected
[53444.147800] usb 4-4.2.4: new SuperSpeed USB device number 8 using xhci_hcd
[53444.251729] usb 4-4.2.4: New USB device found, idVendor=2109, idProduct=0813, bcdDevice=90.11
[53444.251736] usb 4-4.2.4: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[53444.251739] usb 4-4.2.4: Product: USB3.0 Hub
[53444.251742] usb 4-4.2.4: Manufacturer: VIA Labs, Inc.
[53444.257750] hub 4-4.2.4:1.0: USB hub found
[53444.257909] hub 4-4.2.4:1.0: 4 ports detected
[53444.330559] usb 4-4.3.2: new SuperSpeed USB device number 9 using xhci_hcd
[53444.350917] usb 4-4.3.2: New USB device found, idVendor=0451, idProduct=8140, bcdDevice= 1.00
[53444.350926] usb 4-4.3.2: New USB device strings: Mfr=0, Product=0, SerialNumber=0
[53444.353872] hub 4-4.3.2:1.0: USB hub found
[53444.354204] hub 4-4.3.2:1.0: 4 ports detected
[53444.647364] usb 4-4.2.4.2: new SuperSpeed USB device number 10 using xhci_hcd
[53444.765499] usb 4-4.2.4.2: New USB device found, idVendor=0bda, idProduct=0301, bcdDevice= 1.30
[53444.765507] usb 4-4.2.4.2: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[53444.765510] usb 4-4.2.4.2: Product: USB3.0 Card Reader
[53444.765512] usb 4-4.2.4.2: Manufacturer: Realtek
[53444.765514] usb 4-4.2.4.2: SerialNumber: 201210233001
[53444.777193] usb-storage 4-4.2.4.2:1.0: USB Mass Storage device detected
[53444.778469] scsi host7: usb-storage 4-4.2.4.2:1.0
[53444.903836] usb 4-4.2.4.4: new SuperSpeed USB device number 11 using xhci_hcd
[53445.010197] usb 4-4.2.4.4: New USB device found, idVendor=2109, idProduct=0813, bcdDevice=90.11
[53445.010203] usb 4-4.2.4.4: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[53445.010205] usb 4-4.2.4.4: Product: USB3.0 Hub
[53445.010207] usb 4-4.2.4.4: Manufacturer: VIA Labs, Inc.
[53445.014033] hub 4-4.2.4.4:1.0: USB hub found
[53445.015233] hub 4-4.2.4.4:1.0: 4 ports detected
[53445.447869] usb 4-4.2.4.4.4: new SuperSpeed USB device number 12 using xhci_hcd
[53445.555240] usb 4-4.2.4.4.4: New USB device found, idVendor=2109, idProduct=0813, bcdDevice=90.11
[53445.555248] usb 4-4.2.4.4.4: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[53445.555251] usb 4-4.2.4.4.4: Product: USB3.0 Hub
[53445.555254] usb 4-4.2.4.4.4: Manufacturer: VIA Labs, Inc.
[53445.557571] hub 4-4.2.4.4.4:1.0: USB hub found
[53445.557780] hub 4-4.2.4.4.4:1.0: 4 ports detected

Connecting various devices to this 13-port-hub does not lead to device detection. The devices connected are just ignored. Some devices are detected, but it might take some time (up to two minutes until they are):

Jan 6 02:11:37 ivory bluetoothd[8177]: Endpoint unregistered: sender=:1.50 path=/MediaEndpoint/A2DPSink/sbc
Jan 6 02:11:37 ivory bluetoothd[8177]: Endpoint unregistered: sender=:1.50 path=/MediaEndpoint/A2DPSource/sbc
Jan 6 02:11:37 ivory bluetoothd[8177]: Endpoint unregistered: sender=:1.50 path=/MediaEndpoint/A2DPSink/sbc_xq_453
Jan 6 02:11:37 ivory bluetoothd[8177]: Endpoint unregistered: sender=:1.50 path=/MediaEndpoint/A2DPSource/sbc_xq_453
Jan 6 02:11:37 ivory bluetoothd[8177]: Endpoint unregistered: sender=:1.50 path=/MediaEndpoint/A2DPSink/sbc_xq_512
Jan 6 02:11:37 ivory bluetoothd[8177]: Endpoint unregistered: sender=:1.50 path=/MediaEndpoint/A2DPSource/sbc_xq_512
Jan 6 02:11:37 ivory bluetoothd[8177]: Endpoint unregistered: sender=:1.50 path=/MediaEndpoint/A2DPSink/sbc_xq_552
Jan 6 02:11:37 ivory bluetoothd[8177]: Endpoint unregistered: sender=:1.50 path=/MediaEndpoint/A2DPSource/sbc_xq_552
Jan 6 02:11:37 ivory systemd[1]: Starting Load/Save RF Kill Switch Status...
Jan 6 02:11:37 ivory kernel: [53825.716387] usb 3-4.2.4.4.1: new full-speed USB device number 61 using xhci_hcd
Jan 6 02:11:37 ivory kernel: [53825.850501] usb 3-4.2.4.4.1: New USB device found, idVendor=0a12, idProduct=0001, bcdDevice=88.91
Jan 6 02:11:37 ivory kernel: [53825.850513] usb 3-4.2.4.4.1: New USB device strings: Mfr=0, Product=2, SerialNumber=0
Jan 6 02:11:37 ivory kernel: [53825.850517] usb 3-4.2.4.4.1: Product: CSR8510 A10
Jan 6 02:11:38 ivory bluetoothd[8177]: Endpoint registered: sender=:1.50 path=/MediaEndpoint/A2DPSink/sbc
Jan 6 02:11:38 ivory bluetoothd[8177]: Endpoint registered: sender=:1.50 path=/MediaEndpoint/A2DPSource/sbc
Jan 6 02:11:38 ivory bluetoothd[8177]: Endpoint registered: sender=:1.50 path=/MediaEndpoint/A2DPSink/sbc_xq_453
Jan 6 02:11:38 ivory bluetoothd[8177]: Endpoint registered: sender=:1.50 path=/MediaEndpoint/A2DPSource/sbc_xq_453
Jan 6 02:11:38 ivory bluetoothd[8177]: Endpoint registered: sender=:1.50 path=/MediaEndpoint/A2DPSink/sbc_xq_512
Jan 6 02:11:38 ivory bluetoothd[8177]: Endpoint registered: sender=:1.50 path=/MediaEndpoint/A2DPSource/sbc_xq_512
Jan 6 02:11:38 ivory bluetoothd[8177]: Endpoint registered: sender=:1.50 path=/MediaEndpoint/A2DPSink/sbc_xq_552
Jan 6 02:11:38 ivory bluetoothd[8177]: Endpoint registered: sender=:1.50 path=/MediaEndpoint/A2DPSource/sbc_xq_552
Jan 6 02:11:39 ivory upowerd[23572]: treating change event as add on /sys/devices/pci0000:00/0000:00:14.0/usb3/3-4/3-4.2/3-4.2.4/3-4.2.4.4/3-4.2.4.4.1

Others, like external usb-3.x drives are not detected at all. But CD/DVD/BlueRay or usb-2.0-devices are:
Jan 6 02:11:37 ivory bluetoothd[8177]: Endpoint unregistered: sender=:1.50 path=/MediaEndpoint/A2DPSink/sbc
Jan 6 02:11:37 ivory bluetoothd[8177]: Endpoint unregistered: sender=:1.50 path=/MediaEndpoint/A2DPSource/sbc
Jan 6 02:11:37 ivory bluetoothd[8177]: Endpoint unregistered: sender=:1.50 path=/MediaEndpoint/A2DPSink/sbc_xq_453
Jan 6 02:11:37 ivory bluetoothd[8177]: Endpoint unregistered: sender=:1.50 path=/MediaEndpoint/A2DPSource/sbc_xq_453
Jan 6 02:11:37 ivory bluetoothd[8177]: Endpoint unregistered: sender=:1.50 path=/MediaEndpoint/A2DPSink/sbc_xq_512
Jan 6 02:11:37 ivory bluetoothd[8177]: Endpoint unregistered: sender=:1.50 path=/MediaEndpoint/A2DPSource/sbc_xq_512
Jan 6 02:11:37 ivory bluetoothd[8177]: Endpoint unregistered: sender=:1.50 path=/MediaEndpoint/A2DPSink/sbc_xq_552
Jan 6 02:11:37 ivory bluetoothd[8177]: Endpoint unregistered: sender=:1.50 path=/MediaEndpoint/A2DPSource/sbc_xq_552
Jan 6 02:11:37 ivory systemd[1]: Starting Load/Save RF Kill Switch Status...
Jan 6 02:11:37 ivory kernel: [53825.716387] usb 3-4.2.4.4.1: new full-speed USB device number 61 using xhci_hcd
Jan 6 02:11:37 ivory kernel: [53825.850501] usb 3-4.2.4.4.1: New USB device found, idVendor=0a12, idProduct=0001, bcdDevice=88.91
Jan 6 02:11:37 ivory kernel: [53825.850513] usb 3-4.2.4.4.1: New USB device strings: Mfr=0, Product=2, SerialNumber=0
Jan 6 02:11:37 ivory kernel: [53825.850517] usb 3-4.2.4.4.1: Product: CSR8510 A10
Jan 6 02:11:38 ivory bluetoothd[8177]: Endpoint registered: sender=:1.50 path=/MediaEndpoint/A2DPSink/sbc
Jan 6 02:11:38 ivory bluetoothd[8177]: Endpoint registered: sender=:1.50 path=/MediaEndpoint/A2DPSource/sbc
Jan 6 02:11:38 ivory bluetoothd[8177]: Endpoint registered: sender=:1.50 path=/MediaEndpoint/A2DPSink/sbc_xq_453
Jan 6 02:11:38 ivory bluetoothd[8177]: Endpoint registered: sender=:1.50 path=/MediaEndpoint/A2DPSource/sbc_xq_453
Jan 6 02:11:38 ivory bluetoothd[8177]: Endpoint registered: sender=:1.50 path=/MediaEndpoint/A2DPSink/sbc_xq_512
Jan 6 02:11:38 ivory bluetoothd[8177]: Endpoint registered: sender=:1.50 path=/MediaEndpoint/A2DPSource/sbc_xq_512
Jan 6 02:11:38 ivory bluetoothd[8177]: Endpoint registered: sender=:1.50 path=/MediaEndpoint/A2DPSink/sbc_xq_552
Jan 6 02:11:38 ivory bluetoothd[8177]: Endpoint registered: sender=:1.50 path=/MediaEndpoint/A2DPSource/sbc_xq_552
Jan 6 02:11:39 ivory upowerd[23572]: treating change event as add on /sys/devices/pci0000:00/0000:00:14.0/usb3/3-4/3-4.2/3-4.2.4/3-4.2.4.4/3-4.2.4.4.1

An usb-3.2-device is ignored entirely until another usb-3.0 device is connected.

It is not reliable. Sometimes devices are ignored, sometimes they are detected an action taken.

ProblemType: Bug
DistroRelease: Ubuntu 21.10
Package: linux-image-5.13.0-23-generic 5.13.0-23.23
ProcVersionSignature: Ubuntu 5.13.0-23.23-generic 5.13.19
Uname: Linux 5.13.0-23-generic x86_64
ApportVersion: 2.20.11-0ubuntu71
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: tps 23280 F.... pulseaudio
CasperMD5CheckResult: unknown
Date: Thu Jan 6 02:05:01 2022
HibernationDevice: RESUME=/dev/vg/swap_1
InstallationDate: Installed on 2011-10-19 (3731 days ago)
InstallationMedia: Xubuntu 11.10 "Oneiric Ocelot" - Release amd64 (20111012)
MachineType: Acer TravelMate P643-M
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-5.13.0-23-generic root=/dev/mapper/vg-root ro elevator=deadline splash acpi=force reboot=bios ipv6.disable=1 crashkernel=384M-2G:128M,2G-:256M vt.handoff=7
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
linux-restricted-modules-5.13.0-23-generic N/A
linux-backports-modules-5.13.0-23-generic N/A
linux-firmware 1.201.3
SourcePackage: linux
UpgradeStatus: Upgraded to impish on 2019-04-27 (984 days ago)
dmi.bios.date: 10/21/2013
dmi.bios.release: 2.15
dmi.bios.vendor: Phoenix Technologies Ltd.
dmi.bios.version: V2.15
dmi.board.asset.tag: No Asset Tag
dmi.board.name: TravelMate P643-M
dmi.board.vendor: Acer
dmi.board.version: V2.15
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 9
dmi.chassis.vendor: Acer
dmi.chassis.version: V2.15
dmi.ec.firmware.release: 1.19
dmi.modalias: dmi:bvnPhoenixTechnologiesLtd.:bvrV2.15:bd10/21/2013:br2.15:efr1.19:svnAcer:pnTravelMateP643-M:pvrV2.15:rvnAcer:rnTravelMateP643-M:rvrV2.15:cvnAcer:ct9:cvrV2.15:skuTravelMateP643-M_0681_2.15:
dmi.product.family: TravelMate P643-M
dmi.product.name: TravelMate P643-M
dmi.product.sku: TravelMate P643-M_0681_2.15
dmi.product.version: V2.15
dmi.sys.vendor: Acer

Tags:

Revision history for this message

Thomas Schweikle (tps) wrote on 2022-01-06:

AlsaInfo.txt Edit (33.6 KiB, text/plain; charset="utf-8")
CRDA.txt Edit (691 bytes, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (220.3 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (3.0 KiB, text/plain; charset="utf-8")
IwConfig.txt Edit (458 bytes, text/plain; charset="utf-8")
Lspci.txt Edit (36.2 KiB, text/plain; charset="utf-8")
Lspci-vt.txt Edit (1.2 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (1.6 KiB, text/plain; charset="utf-8")
Lsusb-t.txt Edit (2.4 KiB, text/plain; charset="utf-8")
Lsusb-v.txt Edit (107.7 KiB, text/plain; charset="utf-8")
PaInfo.txt Edit (50.7 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (4.8 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (1.2 KiB, text/plain; charset="utf-8")
ProcEnviron.txt Edit (307 bytes, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (3.1 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (9.0 KiB, text/plain; charset="utf-8")
RfKill.txt Edit (234 bytes, text/plain; charset="utf-8")
UdevDb.txt Edit (286.3 KiB, text/plain; charset="utf-8")
WifiSyslog.txt Edit (266.6 KiB, text/plain; charset="utf-8")
acpidump.txt Edit (355.5 KiB, text/plain; charset="utf-8")

Revision history for this message

Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote on 2022-01-06: Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status:	New → Confirmed

Revision history for this message

Matthew Ruffell (mruffell) wrote on 2022-01-10:

Hi Thomas,

Thanks for the report. I think your issue might be related to:

https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1956849

Can you please try 5.13.0-22-generic and let me know if it works there?

Thanks,
Matthew

Revision history for this message

Jonathan Schmidt-Dominé (the-user) wrote on 2022-01-30:

Dear Matthew,

I do not know if it is exactly the same situation here, but after a recent upgrade (early January) I noticed that my external Realtex USB 3.0 hub only gets recognised as VIA Labs USB 2.0 hub and usually does not work at all then.

usb 1-1: new high-speed USB device number 6 using xhci_hcd
usb 1-1: New USB device found, idVendor=2109, idProduct=2813, bcdDevice=90.11
usb 1-1: New USB device strings: Mfr=1, Product=2, SerialNumber=0
usb 1-1: Product: USB2.0 Hub
usb 1-1: Manufacturer: VIA Labs, Inc.
hub 1-1:1.0: USB hub found
hub 1-1:1.0: 4 ports detected

When I attach it to a USB 2.0 port, it works.

I tested with 5.13.0-22-generic and it was the same.

Best,

Jonathan

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Ubuntulinux package

usb devices connected via usb 3.*-Hub are not detected

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