Lenovo e590 laptop hangs when connect to dock station with kernel 5.3.0+

Bug #1863864 reported by Andrey Kadatsky
18
This bug affects 3 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

I have Lenovo ThinkPad e590, which connected via USB Type-C to Lenovo Dock station.
To doc station connected network cable, USB mouse, keyboard, power, and two monitors.

On previous kernel versions (include 5.0.0-37) it works ok.
But after update to any version on 5.3.0 I can't use it with doc station:
1) If I boot with connected Dock station then 2 external monitors are black and laptop monitor the same black
2) If I boot without connected Dock station then Laptop works ok. At the moment when I connect USB Type-C cable to laptop screen become black, and 2 external monitors show the image, but it hangs:
 I can move the mouse cursor but all other UI hangs, even the clock does not work, only REISUB helps.
---
ProblemType: Bug
ApportVersion: 2.20.9-0ubuntu7.11
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC2: andrii 1548 F.... pulseaudio
 /dev/snd/controlC1: andrii 1548 F.... pulseaudio
 /dev/snd/controlC0: andrii 1548 F.... pulseaudio
CurrentDesktop: X-Cinnamon
DistroRelease: Linux Mint 19.1
InstallationDate: Installed on 2019-07-26 (207 days ago)
InstallationMedia: Linux Mint 19.1 "Tessa" - Release amd64 20181217
MachineType: LENOVO 20NB000YRT
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-5.0.0-37-generic root=/dev/mapper/vg0-root ro cryptops=target=vg0-root,source=/dev/disk/by-uuid/737a3cbd-a798-45e6-88e3-602d767eae77,lvm=vg0
ProcVersionSignature: Ubuntu 5.0.0-37.40~18.04.1-generic 5.0.21
RelatedPackageVersions:
 linux-restricted-modules-5.0.0-37-generic N/A
 linux-backports-modules-5.0.0-37-generic N/A
 linux-firmware 1.173.14
Tags: tessa
Uname: Linux 5.0.0-37-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip kvm lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 01/22/2019
dmi.bios.vendor: LENOVO
dmi.bios.version: R0YET27W (1.10 )
dmi.board.asset.tag: Not Available
dmi.board.name: 20NB000YRT
dmi.board.vendor: LENOVO
dmi.board.version: SDK0J40697 WIN
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: None
dmi.modalias: dmi:bvnLENOVO:bvrR0YET27W(1.10):bd01/22/2019:svnLENOVO:pn20NB000YRT:pvrThinkPadE590:rvnLENOVO:rn20NB000YRT:rvrSDK0J40697WIN:cvnLENOVO:ct10:cvrNone:
dmi.product.family: ThinkPad E590
dmi.product.name: 20NB000YRT
dmi.product.sku: LENOVO_MT_20NB_BU_SMB_FM_ThinkPad E590
dmi.product.version: ThinkPad E590
dmi.sys.vendor: LENOVO
---
ProblemType: Bug
ApportVersion: 2.20.9-0ubuntu7.11
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: andrii 1520 F.... pulseaudio
CurrentDesktop: X-Cinnamon
DistroRelease: Linux Mint 19.1
InstallationDate: Installed on 2019-07-26 (209 days ago)
InstallationMedia: Linux Mint 19.1 "Tessa" - Release amd64 20181217
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 004: ID 06cb:00a2 Synaptics, Inc.
 Bus 001 Device 003: ID 5986:2113 Acer, Inc
 Bus 001 Device 002: ID 8087:0025 Intel Corp.
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: LENOVO 20NB000YRT
Package: linux (not installed)
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-5.3.0-40-generic root=/dev/mapper/vg0-root ro cryptops=target=vg0-root,source=/dev/disk/by-uuid/737a3cbd-a798-45e6-88e3-602d767eae77,lvm=vg0
ProcVersionSignature: Ubuntu 5.3.0-40.32~18.04.1-generic 5.3.18
RelatedPackageVersions:
 linux-restricted-modules-5.3.0-40-generic N/A
 linux-backports-modules-5.3.0-40-generic N/A
 linux-firmware 1.173.14
Tags: tessa
Uname: Linux 5.3.0-40-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip kvm lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 01/22/2019
dmi.bios.vendor: LENOVO
dmi.bios.version: R0YET27W (1.10 )
dmi.board.asset.tag: Not Available
dmi.board.name: 20NB000YRT
dmi.board.vendor: LENOVO
dmi.board.version: SDK0J40697 WIN
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: None
dmi.modalias: dmi:bvnLENOVO:bvrR0YET27W(1.10):bd01/22/2019:svnLENOVO:pn20NB000YRT:pvrThinkPadE590:rvnLENOVO:rn20NB000YRT:rvrSDK0J40697WIN:cvnLENOVO:ct10:cvrNone:
dmi.product.family: ThinkPad E590
dmi.product.name: 20NB000YRT
dmi.product.sku: LENOVO_MT_20NB_BU_SMB_FM_ThinkPad E590
dmi.product.version: ThinkPad E590
dmi.sys.vendor: LENOVO

description: updated
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1863864

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Andrey Kadatsky (akadatsky) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected tessa
description: updated
Revision history for this message
Andrey Kadatsky (akadatsky) wrote : CRDA.txt

apport information

Revision history for this message
Andrey Kadatsky (akadatsky) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Andrey Kadatsky (akadatsky) wrote : IwConfig.txt

apport information

Revision history for this message
Andrey Kadatsky (akadatsky) wrote : Lspci.txt

apport information

Revision history for this message
Andrey Kadatsky (akadatsky) wrote : Lsusb.txt

apport information

Revision history for this message
Andrey Kadatsky (akadatsky) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Andrey Kadatsky (akadatsky) wrote : ProcCpuinfoMinimal.txt

apport information

Revision history for this message
Andrey Kadatsky (akadatsky) wrote : ProcEnviron.txt

apport information

Revision history for this message
Andrey Kadatsky (akadatsky) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Andrey Kadatsky (akadatsky) wrote : ProcModules.txt

apport information

Revision history for this message
Andrey Kadatsky (akadatsky) wrote : PulseList.txt

apport information

Revision history for this message
Andrey Kadatsky (akadatsky) wrote : RfKill.txt

apport information

Revision history for this message
Andrey Kadatsky (akadatsky) wrote : UdevDb.txt

apport information

Revision history for this message
Andrey Kadatsky (akadatsky) wrote : WifiSyslog.txt

apport information

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
Paolo Pisati (p-pisati) wrote :

Disconnect the laptop from the docking station, boot into the problematic kernel, and run `apport-collect 1863864` again.

Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Andrey Kadatsky (akadatsky) wrote : AlsaInfo.txt

apport information

description: updated
Revision history for this message
Andrey Kadatsky (akadatsky) wrote : CRDA.txt

apport information

Revision history for this message
Andrey Kadatsky (akadatsky) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Andrey Kadatsky (akadatsky) wrote : IwConfig.txt

apport information

Revision history for this message
Andrey Kadatsky (akadatsky) wrote : Lspci.txt

apport information

Revision history for this message
Andrey Kadatsky (akadatsky) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Andrey Kadatsky (akadatsky) wrote : ProcCpuinfoMinimal.txt

apport information

Revision history for this message
Andrey Kadatsky (akadatsky) wrote : ProcEnviron.txt

apport information

Revision history for this message
Andrey Kadatsky (akadatsky) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Andrey Kadatsky (akadatsky) wrote : ProcModules.txt

apport information

Revision history for this message
Andrey Kadatsky (akadatsky) wrote : PulseList.txt

apport information

Revision history for this message
Andrey Kadatsky (akadatsky) wrote : RfKill.txt

apport information

Revision history for this message
Andrey Kadatsky (akadatsky) wrote : UdevDb.txt

apport information

Revision history for this message
Andrey Kadatsky (akadatsky) wrote : WifiSyslog.txt

apport information

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
Adrian (adrianramospeon) wrote :

I've got a problem that I believe might be linked. I'm using a Lenvovo ThinkPad E590 with ubuntu 18.04 kernel 5.3.0-42

Problem arise when using a USB-C dock station with minimal equipment on it (power, mouse, keyboard).

If I start with the USB-C dock station connected, the system freezes shortly after boot (only mouse left moving, with everything else frozen, including keyboard CAPS and NUM lock)

If I allow the system to boot, and THEN connect the dock, then things seem to work fine.

Revision history for this message
Bartłomiej Smalec (infamia) wrote :

Hello guys,
Does anybody use this setup "Thinkpad E590 + USB-C Dock Gen 2 + Ubuntu 20.04" and 2 external monitors, do you still have some problems ? I'm planning to buy USB-C Dock Gen 2 and I'm not sure if it gonna work for me. Can u recommend me, another solution to connect 2 external monitors and charging via usb-c to my E590 with Ubuntu ? Thanks in advance for answers.

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