Lenovo e590 laptop hangs when connect to dock station with kernel 5.3.0+
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
linux (Ubuntu) |
Confirmed
|
Undecided
|
Unassigned |
Bug Description
I have Lenovo ThinkPad e590, which connected via USB Type-C to Lenovo Dock station.
To doc station connected network cable, USB mouse, keyboard, power, and two monitors.
On previous kernel versions (include 5.0.0-37) it works ok.
But after update to any version on 5.3.0 I can't use it with doc station:
1) If I boot with connected Dock station then 2 external monitors are black and laptop monitor the same black
2) If I boot without connected Dock station then Laptop works ok. At the moment when I connect USB Type-C cable to laptop screen become black, and 2 external monitors show the image, but it hangs:
I can move the mouse cursor but all other UI hangs, even the clock does not work, only REISUB helps.
---
ProblemType: Bug
ApportVersion: 2.20.9-0ubuntu7.11
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/
/dev/snd/
/dev/snd/
CurrentDesktop: X-Cinnamon
DistroRelease: Linux Mint 19.1
InstallationDate: Installed on 2019-07-26 (207 days ago)
InstallationMedia: Linux Mint 19.1 "Tessa" - Release amd64 20181217
MachineType: LENOVO 20NB000YRT
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=
ProcVersionSign
RelatedPackageV
linux-
linux-
linux-firmware 1.173.14
Tags: tessa
Uname: Linux 5.0.0-37-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip kvm lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 01/22/2019
dmi.bios.vendor: LENOVO
dmi.bios.version: R0YET27W (1.10 )
dmi.board.
dmi.board.name: 20NB000YRT
dmi.board.vendor: LENOVO
dmi.board.version: SDK0J40697 WIN
dmi.chassis.
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.
dmi.modalias: dmi:bvnLENOVO:
dmi.product.family: ThinkPad E590
dmi.product.name: 20NB000YRT
dmi.product.sku: LENOVO_
dmi.product.
dmi.sys.vendor: LENOVO
---
ProblemType: Bug
ApportVersion: 2.20.9-0ubuntu7.11
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/
CurrentDesktop: X-Cinnamon
DistroRelease: Linux Mint 19.1
InstallationDate: Installed on 2019-07-26 (209 days ago)
InstallationMedia: Linux Mint 19.1 "Tessa" - Release amd64 20181217
Lsusb:
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 004: ID 06cb:00a2 Synaptics, Inc.
Bus 001 Device 003: ID 5986:2113 Acer, Inc
Bus 001 Device 002: ID 8087:0025 Intel Corp.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: LENOVO 20NB000YRT
Package: linux (not installed)
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=
ProcVersionSign
RelatedPackageV
linux-
linux-
linux-firmware 1.173.14
Tags: tessa
Uname: Linux 5.3.0-40-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip kvm lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 01/22/2019
dmi.bios.vendor: LENOVO
dmi.bios.version: R0YET27W (1.10 )
dmi.board.
dmi.board.name: 20NB000YRT
dmi.board.vendor: LENOVO
dmi.board.version: SDK0J40697 WIN
dmi.chassis.
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.
dmi.modalias: dmi:bvnLENOVO:
dmi.product.family: ThinkPad E590
dmi.product.name: 20NB000YRT
dmi.product.sku: LENOVO_
dmi.product.
dmi.sys.vendor: LENOVO
description: | updated |
This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:
apport-collect 1863864
and then change the status of the bug to 'Confirmed'.
If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.
This change has been made by an automated script, maintained by the Ubuntu Kernel Team.