Comment 28 for bug 1791427

Could you confirm the following info?

1, On Windows, use cmd tool; cd touchpadfw ; SynReflash.exe /Q; wait for 1 min. until it show version info and then check "FW Version: 1.3".
If it is 1.3, then you have upgraded fw successfully.

2, If not 1.3, please update fw again; use cmd tool; synreflash.exe /f 1 /s 1 /y /i "filename";
filename:
TM3289: PRxxx-TM3289-XXX.img
TM3288: PRxxx-TM3288-XXX.img

3, on Linux, Boot with kernel cmd "psmouse.synaptics_intertouch=0". please confirm touchpad works well on PS/2 mode
check $ dmesg |grep serio
touchpad should be shown on PS/2 mode.

After touchpad fw update, touchpad should work on both PS/2 mode and smbus mode on Linux.