Volume controls non-functional for Audio device: Intel Corporation Device 9d71 (rev 21)
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
linux (Ubuntu) |
Confirmed
|
Medium
|
Unassigned |
Bug Description
Using the latest Ubuntu 16.10 amd64 on a new ASUS ZenBook UX390UAK.
$ dmesg | egrep -i 'audio|sound'
[ 22.315357] snd_hda_intel 0000:00:1f.3: bound 0000:00:02.0 (ops i915_audio_
[ 22.346209] snd_hda_
[ 22.346211] snd_hda_
[ 22.346212] snd_hda_
[ 22.346212] snd_hda_
[ 22.346213] snd_hda_
[ 22.346214] snd_hda_
[ 22.360623] input: HDA Intel PCH Headphone as /devices/
[ 22.360677] input: HDA Intel PCH HDMI/DP,pcm=3 as /devices/
[ 22.360724] input: HDA Intel PCH HDMI/DP,pcm=7 as /devices/
[ 22.360769] input: HDA Intel PCH HDMI/DP,pcm=8 as /devices/
$ lspci | egrep -i 'audio|sound'
00:1f.3 Audio device: Intel Corporation Device 9d71 (rev 21)
The onboard sound device generally works perfectly, but the volume level can only be set to 100% or mute.
Using the keyboard volume control hotkeys in Unity shows the overlay and a decrease/increase in the volume indicator, but the volume remains at its maximum. The mute hotkey works fine. Same in e.g. alsamixer, I can move the Master channel volume to anything between 0 and 100 but the volume remains constantly at maximum unless I mute the channel.
Individual applications with their own volume controls work fine.
Plugging in a USB headset and adjusting the volume levels for that device works fine.
---
ApportVersion: 2.20.3-0ubuntu8
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/
CurrentDesktop: Unity
DistroRelease: Ubuntu 16.10
HibernationDevice: RESUME=
InstallationDate: Installed on 2016-11-08 (2 days ago)
InstallationMedia: Ubuntu 16.10 "Yakkety Yak" - Release amd64 (20161012.2)
MachineType: ASUSTeK COMPUTER INC. UX390UAK
NonfreeKernelMo
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=
ProcVersionSign
RelatedPackageV
linux-
linux-
linux-firmware 1.161
Tags: yakkety
Uname: Linux 4.8.0-27-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 08/31/2016
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: UX390UAK.303
dmi.board.
dmi.board.name: UX390UAK
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.
dmi.modalias: dmi:bvnAmerican
dmi.product.name: UX390UAK
dmi.product.
dmi.sys.vendor: ASUSTeK COMPUTER INC.
Changed in linux (Ubuntu): | |
status: | Incomplete → Confirmed |
This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:
apport-collect 1641028
and then change the status of the bug to 'Confirmed'.
If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.
This change has been made by an automated script, maintained by the Ubuntu Kernel Team.