Comment 405 for bug 131094

Adam Niedling wrote:
  "I'm just somebody who is affected by this bug which you are trying to close in a very crafty way. It's not a speculation that you're doing this all the time, you did this to 2 or 3 of my own bugs. I'm getting tired of you pasting the same text everywhere. Maybe you're pasting it to hundreds of bugs. There is no effort in pasting some text. However you are asking people to do a lot of work which takes huge effort. Most of the time it's completely unnecessary cause no one has made anything to fix the issue.
  "Hey! No developer has ever touched this bug but let's ask the poor user who is suffering from it a ton of questions and half day of working and testing the latest mainline kernel maybe he won't be able to do it or just simply has no idea how to do it so we can close this completely valid bug! And let's just ignore the bug even if the poor user does all that work ha ha ha..... Oh yeah and make sure to paste lots of links about etiquette and what not so I will look official even though I'm not working for Canonical I'm just messing around with people's bugs."

>> I can definitely recognize some of the behavior described here by Adam, and also suffered from it in https://bugs.launchpad.net/ubuntu/+source/linux/+bug/908691 . In my case I could even pinpoint a specific mainline commit, but my inability to do the non-mainline git bisect requested by M. Penalver meant my request fell in deaf ears. I closed my own bug diplomatically, but it was extremely disappointing experience to see so little response for all the effort I put.

I understand Canonical must have lots of bug triage to do, but I'd too love a little more humanity in processing them. Canned answers and strict protocol don't show a lot of empathy, and don't echo into much user love.