Ubuntu
linux package

14e4:4365 [Lenovo ThinkPad Edge E531] Bluetooth finds no device [BCM43142]

Bug #1256630 reported by emildiculescu@gmail.com
22
This bug affects 4 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Triaged
Medium
Unassigned

Bug Description

Bluetooth can be turned on and off, the visibility can be turned on and off, but the bluetooth finds no device and cannot be found by any device.

bcmwl-kernel-source:
   Instalat: 6.30.223.141+bdcom-0ubuntu1
   Candidează: 6.30.223.141+bdcom-0ubuntu1
   Tabela de versiuni:
  *** 6.30.223.141+bdcom-0ubuntu1 0
         500 http://ro.archive.ubuntu.com/ubuntu/ saucy/restricted amd64
Packages
         100 /var/lib/dpkg/status

Direct URL to linux-bluetooth e-mail: http://www.spinics.net/lists/linux-bluetooth/msg41859.html

ProblemType: Bug
DistroRelease: Ubuntu 13.10
Package: linux-image-3.11.0-13-generic 3.11.0-13.20
ProcVersionSignature: Ubuntu 3.11.0-13.20-generic 3.11.6
Uname: Linux 3.11.0-13-generic x86_64
NonfreeKernelModules: wl
ApportVersion: 2.12.5-0ubuntu2.1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: emil 1649 F.... pulseaudio
                      emil 1872 F.... pulseaudio
Date: Sun Dec 1 13:20:07 2013
HibernationDevice: RESUME=UUID=244aef5b-017a-4999-ba5f-d235e8e85b8f
InstallationDate: Installed on 2013-11-22 (8 days ago)
InstallationMedia: Xubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016)
MachineType: LENOVO 68857TG
MarkForUpload: True
ProcEnviron:
 LANGUAGE=ro
 TERM=xterm
 PATH=(custom, no user)
 LANG=ro_RO.UTF-8
 SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.11.0-13-generic root=UUID=ae0cf3b3-431b-4a64-91e0-584f693d9e43 ro quiet splash vt.handoff=7
PulseList:
 Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not accessible: Permission denied
 No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
 linux-restricted-modules-3.11.0-13-generic N/A
 linux-backports-modules-3.11.0-13-generic N/A
 linux-firmware 1.116
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/23/2013
dmi.bios.vendor: LENOVO
dmi.bios.version: HEET31WW (1.12 )
dmi.board.asset.tag: Not Available
dmi.board.name: 68857TG
dmi.board.vendor: LENOVO
dmi.board.version: Not Available
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Not Available
dmi.modalias: dmi:bvnLENOVO:bvrHEET31WW(1.12):bd04/23/2013:svnLENOVO:pn68857TG:pvrThinkPadEdgeE531:rvnLENOVO:rn68857TG:rvrNotAvailable:cvnLENOVO:ct10:cvrNotAvailable:
dmi.product.name: 68857TG
dmi.product.version: ThinkPad Edge E531
dmi.sys.vendor: LENOVO

See original description
Revision history for this message
emildiculescu@gmail.com (emildiculescu) wrote :
Revision history for this message
Brad Figg (brad-figg) wrote : Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
Revision history for this message
Joseph Salisbury (jsalisbury) wrote : Re: bluetooth finds no device

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.12 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.13-rc2-trusty/

Changed in linux (Ubuntu):
importance: Undecided → Medium
status: Confirmed → Incomplete
Revision history for this message
emildiculescu@gmail.com (emildiculescu) wrote :

With kernel 3.13 the device isn't recognized at all by Blueman Device Manager.

tags: added: kernel-bug-exists-upstream
emildiculescu@gmail.com (emildiculescu)
Changed in linux (Ubuntu):
status: Incomplete → Confirmed
penalvch (penalvch)
tags: added: bios-outdated-1.17
Changed in linux (Ubuntu):
status: Confirmed → Incomplete
summary: - bluetooth finds no device
+ [Lenovo ThinkPad Edge E531] Bluetooth finds no device
Revision history for this message
emildiculescu@gmail.com (emildiculescu) wrote : Re: [Bug 1256630] Re: bluetooth finds no device

Sorry for the delay, I didn't have internet for a couple of days. I'll
try today to update BIOS and post the results.

Thank you very much

Revision history for this message
emildiculescu@gmail.com (emildiculescu) wrote :

I've updated the BIOS without any changes regarding bluetooth.

The output of "sudo dmidecode -s bios-version && sudo dmidecode -s
bios-release-date" is:
HEET36WW (1.17 )
10/14/2013

penalvch (penalvch)
tags: added: latest-bios-1.17
removed: bios-outdated-1.17
tags: added: kernel-bug-exists-upstream-v3.13-rc2 regression-potential
removed: kernel-bug-exists-upstream
Revision history for this message
emildiculescu@gmail.com (emildiculescu) wrote : Re: [Bug 1256630] Re: [Lenovo ThinkPad Edge E531] Bluetooth finds no device

I've tested with latest Ubuntu, still not working. To sum up, with 3.11
or 3.12 kernels the bluetooth can be turned on and off and its
visibility can be changed but it doesn't detect any other device nor can
be detected. With 3.13 kernels the device doesn't show in the
application (all menus are disabled).

Revision history for this message
penalvch (penalvch) wrote : Re: [Lenovo ThinkPad Edge E531] Bluetooth finds no device

<email address hidden>, thank you for testing Trusty. Did this problem not occur in a release prior to Saucy?

tags: added: trusty
Revision history for this message
emildiculescu@gmail.com (emildiculescu) wrote : Re: [Bug 1256630] Re: [Lenovo ThinkPad Edge E531] Bluetooth finds no device

It's a new computer, Saucy was the first system installed. I will try
with a live 12.04 and let you know the results.

Revision history for this message
emildiculescu@gmail.com (emildiculescu) wrote :

I tested bluetooth using a live disk of Xubuntu 12.04.2 with kernel
3.2.0.52. Initially it shows the bluetooth on, but when I try to set up
new device I get the message "No adapter found". If I turn bluetooth
off, I can't turn it on anymore afterwards.

Revision history for this message
penalvch (penalvch) wrote : Re: [Lenovo ThinkPad Edge E531] Bluetooth finds no device

<email address hidden>, the issue you are reporting is an upstream one. Could you please report this problem through the appropriate channel (I would check in with linux-bluetooth) by following the instructions _verbatim_ at https://wiki.ubuntu.com/Bugs/Upstream/kernel#KernelTeam.2BAC8-KernelTeamBugPolicies.Overview_on_Reporting_Bugs_Upstream ?

Please provide a direct URL to your post once you have made it so that it may be tracked.

Thank you for your understanding.

tags: added: precise
removed: regression-potential
Changed in linux (Ubuntu):
status: Incomplete → Triaged
Revision history for this message
emildiculescu@gmail.com (emildiculescu) wrote : [Bug 1256630] Re: [Lenovo ThinkPad Edge E531] Bluetooth finds no device

I reported the bug. The link is
https://bugzilla.kernel.org/show_bug.cgi?id=67781

Thank you again for your support.
Emil

Revision history for this message
emildiculescu@gmail.com (emildiculescu) wrote : Re: [Bug 1256630] Re: [Lenovo ThinkPad Edge E531] Bluetooth finds no device

I'm sorry if I created a mess. I tried to follow the instructions in the
link you sent me to the best of my knowledge. I did send a mail to
<email address hidden> before posting on bugzilla. If there is
any way I can provide useful information please let me know. If not,
again, I'm really sorry for wasting everybody's time.

penalvch (penalvch)
description: updated
penalvch (penalvch)
summary: - [Lenovo ThinkPad Edge E531] Bluetooth finds no device
+ 14e4:4365 [Lenovo ThinkPad Edge E531] Bluetooth finds no device
penalvch (penalvch)
summary: - 14e4:4365 [Lenovo ThinkPad Edge E531] Bluetooth finds no device
+ [Lenovo ThinkPad Edge E531] Bluetooth finds no device
Revision history for this message
penalvch (penalvch) wrote : Re: [Lenovo ThinkPad Edge E531] Bluetooth finds no device

<email address hidden>, thank you for your comments. Given the direct URL is now available in the Bug Description, you are welcome to click "Hide comment" for comments #18-22 to eliminate redundancy.

Despite this, this issue appears to result from a firmware issue as per your BootDmesg.txt:
[ 8.444950] Bluetooth: can't load firmware, may not work correctly

Hence, without making any further modifications of your install, could you please post the output of the following via terminal:
apt-cache policy bcmwl-kernel-source

Revision history for this message
emildiculescu@gmail.com (emildiculescu) wrote : Re: [Bug 1256630] Re: [Lenovo ThinkPad Edge E531] Bluetooth finds no device

bcmwl-kernel-source:
   Instalat: 6.30.223.141+bdcom-0ubuntu1
   Candidează: 6.30.223.141+bdcom-0ubuntu1
   Tabela de versiuni:
  *** 6.30.223.141+bdcom-0ubuntu1 0
         500 http://ro.archive.ubuntu.com/ubuntu/ saucy/restricted amd64
Packages
         100 /var/lib/dpkg/status

penalvch (penalvch)
description: updated
penalvch (penalvch)
summary: - [Lenovo ThinkPad Edge E531] Bluetooth finds no device
+ 14e4:4365 [Lenovo ThinkPad Edge E531] Bluetooth finds no device
Julian Wiedmann (jwiedmann)
summary: 14e4:4365 [Lenovo ThinkPad Edge E531] Bluetooth finds no device
+ [BCM43142]
Revision history for this message
Vlad Paul Paval (wladypauly) wrote :

I tried the mainline kernel 3.14.1 from here - http://kernel.ubuntu.com/~kernel-ppa/mainline/, and the result is even more disappointing, the Bouetooth is not even recognized, unlike the Ubuntu 14.04 default kernel that acts just like the OP said. I have the same laptop - Lenovo ThinkPad Edge E 531, with Broadcom Corporation BCM43142 802.11b/g/n (rev 01) WiFi/Bluetooth adapter.

Revision history for this message
Tukusej’s Sirs (tukusejssirs) wrote :

is there any solution/workaround for this? i just bought a lenovo thinkpad e531, installed ubuntu 15.04 and i have exactly the same problem – bt can be toggle on/off, visibility too, but not a device can see the nb and no device can see the nb.

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