Ubuntu
libreoffice package

Localized LibreOffice Help files ignored when help for en-US is installed

Bug #957589 reported by Giovanni Tornatore
122
This bug affects 21 people
Affects Status Importance Assigned to Milestone
LibreOffice
Invalid
Medium
Ubuntu Italian ISO defaults package
Invalid
Undecided
Unassigned
Ubuntu Translations
Fix Released
Medium
Unassigned
Nominated for Trunk by Jeremy Bícha
libreoffice (Debian)
Fix Released
Unknown
libreoffice (Ubuntu)
Fix Released
Low
Björn Michaelsen

Bug Description

WORKAROUND
==========
uninstall the english help package (libreoffice-help-en-us)

Revised bug description
=======================

Ubuntu's language packs don't install the LibreOffice help language packs.
For instance language-pack-en should install libreoffice-help-en-us or libreoffice-help-en-gb; language-pack-de should install libreoffice-help-de and so on.

libreoffice-help-en-us is currently special-cased and installed by ubuntu-desktop. Ubuntu flavors that don't ship LibreOffice are then forced to either install that several MB package or users will get redirected to webhelp when they click Help buttons in LibreOffice.

See original description
Revision history for this message
Giovanni Tornatore (gianni-tornatore-71-deactivatedaccount) wrote :
Revision history for this message
Giovanni Tornatore (gianni-tornatore-71-deactivatedaccount) wrote :

Menu > tools > customize

Revision history for this message
Giovanni Tornatore (gianni-tornatore-71-deactivatedaccount) wrote :

Also LibreOffice calc is bugged

Revision history for this message
Ubuntu QA Website (ubuntuqa) wrote :

This bug has been reported on the Ubuntu localized ISO testing tracker.

A list of all reports related to this bug can be found here:
http://localized-iso.qa.ubuntu.com/qatracker/reports/bugs/957589

tags: added: iso-testing localized-iso
Revision history for this message
Paolo Sammicheli (xdatap1) wrote :

Giovanni,

51 screenshot sono decisamente troppi allegati ad un bug. È sufficente dire che libreoffice ha delle stringhe tradotte, semmai, poi le possiamo trovare anche senza tutte queste schermate.

Secondariamente nel Testcase c'è chiaramente scritto "Attenzione: Non aprire bug per traduzioni mancanti prima del 19 Aprile (LanguagePackTranslationDeadline). Segnalare eventualmente solo errori di ortografia, battitura, ecc. ". Le traduzioni non sono ancora state importate in Precise.

Per favore, prima di aprire un bug come questo chiedi consiglio in canale, ci hai inondato l'email inutilmente ed immagino che tu abbia speso parecchio tempo per farlo.

Changed in ubuntu-defaults-it:
status: New → Invalid
Revision history for this message
Fabio Marconi (fabiomarconi) wrote :

Hello Giovanni,
This isn't the right way to report a bug.
It's highly dispersive to open and observe all the screenshot one by one.
It's better describe the steps to reproduce the bug one by one, and at the limit, just to clarify or if you havent got a way to better explain, attach one or two screenshot or one screencast.
plus seems to me that the translation deadline comes in 19 April, http://forum.ubuntu-it.org/index.php/topic,497930.0.html
A bug report to be efficient need to be short, detailed and expressive.

Adolfo Jayme Barrientos (fitojb)
summary: - In LibreOffice Writer of the text is translated not
+ Descriptions of menus and toolbars not translated to Italian
Revision history for this message
In , Gabor Kelemen (kelemeng) wrote :

Created attachment 58962
Screenshot of the problem

Open the Customize -> Menus tab (Calc, Writer, Impress ). Select some menu entries under Entries, and the Description of that menu item at the bottom of the window will appear untranslated.
The attached screenshot is Hungarian, but this was originally found by an Italian user, so it is likely an i18n problem.
Downstream bug:
https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/957589

Revision history for this message
Gabor Kelemen (kelemeng) wrote : Re: Descriptions of menus and toolbars not translated to Italian

I see this too, forwarded to upstream: https://bugs.freedesktop.org/show_bug.cgi?id=47798

Changed in ubuntu-translations:
status: New → Triaged
importance: Undecided → Medium
Changed in libreoffice (Ubuntu):
status: New → Confirmed
penalvch (penalvch)
summary: - Descriptions of menus and toolbars not translated to Italian
+ [Upstream] Descriptions of menus and toolbars not translated to Italian
Revision history for this message
In , timar (timar74) wrote :

You did not have localized help package installed. These strings come from the help.

Revision history for this message
Gabor Kelemen (kelemeng) wrote : Re: [Upstream] Descriptions of menus and toolbars not translated to Italian

I have found that these strings are coming from the LO help, so if you install the libreoffice-help-LL package, they should show up translated.

Revision history for this message
In , Björn Michaelsen (bjoern-michaelsen) wrote :

I see the same issue here -- localized help is installed, but does not get picked up by LibreOffice. See also:

 https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/984942

any hints on what might cause this?

Revision history for this message
In , Björn Michaelsen (bjoern-michaelsen) wrote :

Confirming on Debian Sid with libreoffice-1:3.5.2-4+b1

summary: - [Upstream] Descriptions of menus and toolbars not translated to Italian
+ LibreOffice ignore localized help
summary: - LibreOffice ignore localized help
+ LibreOffice ignores localized help
Revision history for this message
In , Gabor Kelemen (kelemeng) wrote :

I have found that simply removing the libreoffice-help-en-us package solves this problem.

Revision history for this message
In , Björn Michaelsen (bjoern-michaelsen) wrote :

as per https://bugs.launchpad.net/ubuntu-translations/+bug/984942 this also affects the help itself.

Björn Michaelsen (bjoern-michaelsen)
Changed in libreoffice (Ubuntu):
assignee: nobody → Björn Michaelsen (bjoern-michaelsen)
importance: Undecided → High
Bug Watch Updater (bug-watch-updater)
Changed in df-libreoffice:
importance: Unknown → Medium
status: Unknown → Confirmed
Revision history for this message
Mozaic (mozaic) wrote : Re: LibreOffice ignores localized help

Duplicate of this one: https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/968919 ??

Revision history for this message
penalvch (penalvch) wrote :

Giovanni Tornatore, thank you for reporting this and helping make Ubuntu better. Please execute the following command, as it will automatically gather debugging information, in a terminal:
apport-collect -p libreoffice 957589
When reporting bugs in the future please use apport by using 'ubuntu-bug' and the name of the package affected. You can learn more about this functionality at https://wiki.ubuntu.com/ReportingBugs.

Changed in libreoffice (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Giovanni Tornatore (gianni-tornatore-71-deactivatedaccount) wrote : Dependencies.txt

apport information

tags: added: apport-collected precise
description: updated
penalvch (penalvch)
Changed in libreoffice (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
epictete (p-latreyte) wrote : Re: LibreOffice ignores localized help

Also affected: libreoffice help is in english and not in french.

philippe@XPS17:~$ dpkg -s libreoffice-help-fr
Package: libreoffice-help-fr
Status: install ok installed
Version: 1:3.5.3-0ubuntu1
Provides: libreoffice-help-3.5

Ubuntu 12.04 installed de novo.

Revision history for this message
epictete (p-latreyte) wrote :

The tip provided by Gabor in the post #63 (removing the libreoffice-help-en-us package) has worked for me. Thank's Gabor!

Revision history for this message
Björn Michaelsen (bjoern-michaelsen) wrote :

Does the workaround from https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/997934/comments/4 work here too?

possibly related/same root cause as bug 997934.

Changed in libreoffice (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Gabor Kelemen (kelemeng) wrote :

Hi Björn

I have tried to set en_NZ and en_GB before plain English, but this had no effect on the help language.

Changed in libreoffice (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
TenLeftFingers (tenleftfingers) wrote :

Gabor,

This needs to be done in "Language Support" in Ubuntu, not in Libre Office. Which did you try?

Revision history for this message
In , Mihkel Tõnnov (v6lur) wrote :

NOT confirmed on Debian Lenny, LibreOffice 3.5.4 (packages from libreoffice.org). Both en-US and et help packages are installed, but when UI language is set to Estonian, then help is also in Estonian (as far as it's translated, that is).

I don't remember seeing such a bug in earlier 3.5.x releases either, so perhaps it's a bug in the packages provided by Debian/Ubuntu (i.e. NOTOURBUG)?

Revision history for this message
Mozaic (mozaic) wrote : Re: LibreOffice ignores localized help

I have Help in English, or my system is in French.
I have a lot of help package:
libreoffice-help-ru
libreoffice-help-en-us
libreoffice-help-en-gb
libreoffice-help-zh-cn
libreoffice-help-zh-tw
libreoffice-help-fr (logic)
libreoffice-help-es
libreoffice-help-et
libreoffice-help-dz
libreoffice-help-de
libreoffice-help-ca

I delete libreoffice-help-en-us and my help is now in French. If after i install libreoffice-help-en-us english come back. Finally i prefer uninstall ibreoffice-help-en-us

Revision history for this message
Andrej Znidarsic (andrejznidarsic) wrote :

I can confirm the same problem. If libreoffice-help-en-us is installed localized help is not displayed.

Revision history for this message
J-Paul BERARD (arverne) wrote :

Same problem for me but I must add an information :

French help is installed and is available in the 'Content' tab of the help. You'll find everything.

BUT, in the Index ou the search tab, you can see only the english items. The search can only found english results.
It looks like if the french database of the words is right but without any index.
Thanks.
12.04 - libreoffice 3.5.3.2

Revision history for this message
mohican (mohican) wrote :

Workaround (allready noted by several people ) :
If you uninstall the help package in english (libreoffice-help-en-us), you will find that the help in your own langage is fully available.

Martin Szymanski (mszymanski-ms72)
Changed in libreoffice (Ubuntu):
status: Confirmed → Incomplete
status: Incomplete → Opinion
Revision history for this message
Gabor Kelemen (kelemeng) wrote :

Why is this only Opinion now?

Jeremy Bícha (jbicha)
summary: - LibreOffice ignores localized help
+ Language packs do not install LibreOffice help language packs
Jeremy Bícha (jbicha)
description: updated
Michael Nagel (nailor)
description: updated
Revision history for this message
Adolfo Jayme Barrientos (fitojb) wrote : Re: Language packs do not install LibreOffice help language packs

Reverting to "Confirmed", since there was no explanation for the change to "Opinion".

Changed in libreoffice (Ubuntu):
status: Opinion → Confirmed
Björn Michaelsen (bjoern-michaelsen)
summary: - Language packs do not install LibreOffice help language packs
+ Localized LibreOffice Help files ignored when help for en-US is
+ installed
Changed in libreoffice (Ubuntu):
importance: High → Low
penalvch (penalvch)
tags: added: quantal
Revision history for this message
Björn Michaelsen (bjoern-michaelsen) wrote :

Fix (or rather workaround) from Debian released with LibreOffice 4 which Breaks/Conflicts between en-US and other langpacks.

Changed in libreoffice (Ubuntu):
status: Confirmed → Fix Released
Revision history for this message
Colin Watson (cjwatson) wrote :

This has broken some image builds and I'm fairly sure also some installation cases. We require the ability to coinstall support for multiple languages.

Revision history for this message
Björn Michaelsen (bjoern-michaelsen) wrote :

Reverted with:
http://anonscm.debian.org/gitweb/?p=pkg-openoffice/libreoffice.git;a=commitdiff;h=a82adcb5c26b88bf7d5074e7ab3b2124f8608bd0;hp=1bd2426cf6c7515928259f161f34a1ff67e7538a
thus going back to CONFIRMED.

Changed in libreoffice (Ubuntu):
status: Fix Released → Confirmed
Bug Watch Updater (bug-watch-updater)
Changed in libreoffice (Debian):
status: Unknown → Fix Released
Bug Watch Updater (bug-watch-updater)
Changed in libreoffice (Debian):
status: Fix Released → Confirmed
Revision history for this message
Björn Michaelsen (bjoern-michaelsen) wrote :

This is not reproducible on Ubuntu 13.10 with LibreOffice 4.1 anymore.

Changed in libreoffice (Ubuntu):
status: Confirmed → Fix Released
Revision history for this message
In , Björn Michaelsen (bjoern-michaelsen) wrote :

Not reproducible with LibreOffice 4.1 on Ubuntu 13.10 => WORKSFORME

Bug Watch Updater (bug-watch-updater)
Changed in df-libreoffice:
status: Confirmed → Invalid
Gabor Kelemen (kelemeng)
Changed in ubuntu-translations:
status: Triaged → Fix Released
Bug Watch Updater (bug-watch-updater)
Changed in libreoffice (Debian):
status: Confirmed → Fix Released
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