Ubuntu
hplip package

  1. Bug #1428356
  2. Comment #38

Comment 38 for bug 1428356

Revision history for this message
Till Kamppeter (till-kamppeter) wrote :

Probably the printer's firmware did not get loaded into the printer during the boot process of your computer. This is usually done by HPLIP, HP's driver package for their printers and multi-function devices. Another possibility is a USB communication problem, somewhere in HP's CUPS backend "hp". In both cases the bug would be in HPLIP, therefore I am moving this report to HPLIP.

Can you please run the command

sudo hp-firmware

and see whether it loads the firmware into your printer and makes it working?

To the HPLIP developers at HP, can you have a look at this? Thanks.