Comment 61 for bug 389176

Conn,

Yes, we plan to user test this (this is the third time I have said so).

I don't merely believe that my mother and grandmother couldn't figure out how to extract files, I know they cannot because I've tested it. My mother and grandmother use Mac OS, where this is the default behavior. You're right, my grandmother did not understand the idea of an archive, but people have been sending them to her for years, and she has managed to extract them successfully and get at the files inside them all along. On Ubuntu, she utterly failed to extract the archive, as did my mother. So, is Ubuntu "Linux for Human Beings (but not for mothers)"?

Yes, Ubuntu will break "industry standards" when we've found a better solution. Adhering to "industry standards" despite potentially better solutions is a great way to inherit historical flaws and forfeit the opportunity to be excellent.

Of course feedback on this bug is valid user data, but it is very hard to make decisions with all users in mind using information provided by the most sophisticated and often forgiving users, which you represent.