I appreciate everyone's time looking into this. I just wanted to add: if it is a driver problem, and can't be any better than that, I still think it would be friendlier if the installer informed the user that "a new driver is available. Your connection will disconnect while this driver is installed. It should automatically reconnect. If not, please wait at least until you see the next page, and reconnect manually." Maybe even a "yes/no" prompt so the person could elect to keep the working driver?
To me, it wasn't so much about whose fault it is, but that I thought my router dropped the connection (that it was a coincidence, and I needed to go reset my router). Even if the underlying bug with the device name didn't exist, I think there could be a better user experience in this "on the fly" replacement of the driver. The "wifi connection lost" msg is a little unnerving if you don't know what's happening. It seems like it should be simple for the installer maintainers to make that more informative.
I appreciate everyone's time looking into this. I just wanted to add: if it is a driver problem, and can't be any better than that, I still think it would be friendlier if the installer informed the user that "a new driver is available. Your connection will disconnect while this driver is installed. It should automatically reconnect. If not, please wait at least until you see the next page, and reconnect manually." Maybe even a "yes/no" prompt so the person could elect to keep the working driver?
To me, it wasn't so much about whose fault it is, but that I thought my router dropped the connection (that it was a coincidence, and I needed to go reset my router). Even if the underlying bug with the device name didn't exist, I think there could be a better user experience in this "on the fly" replacement of the driver. The "wifi connection lost" msg is a little unnerving if you don't know what's happening. It seems like it should be simple for the installer maintainers to make that more informative.
Thanks again!