Ubuntu
alsa-driver package

[Hasee NH50_70_55_58_ED,EDQ] pulseaudio: sometimes generate eternal white noise even reboot to Windows OS

Bug #1855584 reported by sgqy on 2019-12-08

This bug affects 1 person

	Status	Importance	Assigned to
alsa-driver (Ubuntu)	New	Undecided	Unassigned
linux (Ubuntu)	Incomplete	Undecided	Unassigned
pulseaudio (Ubuntu)	New	Undecided	Unassigned

Bug Description

This problem seems begin from ubuntu 19.04.

Sometimes after login, headphone outputs white noise only, speaker does not work.

Nothing can play music with the noise.

The noise is impossible to stop except POWEROFF the PC.

Rebooting cannot stop it, the noise keeps even reboot into Windows OS.
In Windows OS, headphone still white noise, after unplugging headphone, the speaker does not work, too.

It works fine in Windows OS.
If I remove pulseaudio, only use ALSA. It also works stable.
(But now... firefox do not support ALSA, chromium-snap do not support ALSA too...)

It seems pulseaudio killed the sound card...

The problem appears randomly, I do not know how to reproduce. sorry...

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: pulseaudio 1:13.0-1ubuntu1
ProcVersionSignature: Ubuntu 5.3.0-24.26-generic 5.3.10
Uname: Linux 5.3.0-24-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.11-0ubuntu13
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: aya 5434 F.... pulseaudio
/dev/snd/controlC0: aya 5434 F.... pulseaudio
Date: Sun Dec 8 19:51:02 2019
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
SourcePackage: pulseaudio
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 11/16/2018
dmi.bios.vendor: INSYDE Corp.
dmi.bios.version: 1.07.05RHZX1
dmi.board.asset.tag: Tag 12345
dmi.board.name: NH50_70_55_58_ED,EDQ
dmi.board.vendor: Notebook
dmi.board.version: Not Applicable
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Notebook
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnINSYDECorp.:bvr1.07.05RHZX1:bd11/16/2018:svnHASEEComputer:pnNH50_70_55_58_ED,EDQ:pvrNotApplicable:rvnNotebook:rnNH50_70_55_58_ED,EDQ:rvrNotApplicable:cvnNotebook:ct10:cvrN/A:
dmi.product.family: Not Applicable
dmi.product.name: NH50_70_55_58_ED,EDQ
dmi.product.sku: Not Applicable
dmi.product.version: Not Applicable
dmi.sys.vendor: HASEE Computer
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu13
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: aya 1796 F.... pulseaudio
/dev/snd/controlC1: aya 1796 F.... pulseaudio
DistroRelease: Ubuntu 20.04
MachineType: HASEE Computer NH50_70_55_58_ED,EDQ
NonfreeKernelModules: nvidia_modeset nvidia
Package: pulseaudio 1:13.0-1ubuntu1
PackageArchitecture: amd64
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-24-generic root=UUID=deda3529-9822-4f34-9103-f54a6a63d681 ro
ProcVersionSignature: Ubuntu 5.3.0-24.26-generic 5.3.10
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
linux-restricted-modules-5.3.0-24-generic N/A
linux-backports-modules-5.3.0-24-generic N/A
linux-firmware 1.184
Tags: focal
Uname: Linux 5.3.0-24-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:

_MarkForUpload: True
dmi.bios.date: 11/16/2018
dmi.bios.vendor: INSYDE Corp.
dmi.bios.version: 1.07.05RHZX1
dmi.board.asset.tag: Tag 12345
dmi.board.name: NH50_70_55_58_ED,EDQ
dmi.board.vendor: Notebook
dmi.board.version: Not Applicable
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Notebook
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnINSYDECorp.:bvr1.07.05RHZX1:bd11/16/2018:svnHASEEComputer:pnNH50_70_55_58_ED,EDQ:pvrNotApplicable:rvnNotebook:rnNH50_70_55_58_ED,EDQ:rvrNotApplicable:cvnNotebook:ct10:cvrN/A:
dmi.product.family: Not Applicable
dmi.product.name: NH50_70_55_58_ED,EDQ
dmi.product.sku: Not Applicable
dmi.product.version: Not Applicable
dmi.sys.vendor: HASEE Computer

See original description

Tags:

Revision history for this message

sgqy (sgqy) wrote on 2019-12-08:

AlsaInfo.txt Edit (70.9 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (103.8 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (5.3 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (1.3 KiB, text/plain; charset="utf-8")
ProcEnviron.txt Edit (303 bytes, text/plain; charset="utf-8")

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2019-12-09:

You say the problem began around 19.04 and you are now running 20.04. Is that correct or a typo?

summary:

- pulseaudio: sometimes generate eternal white noise even reboot to
- Windows OS
+ [Hasee NH50_70_55_58_ED,EDQ] pulseaudio: sometimes generate eternal
+ white noise even reboot to Windows OS

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2019-12-09:

Also, please try a newer kernel like:

https://kernel.ubuntu.com/~kernel-ppa/mainline/v5.4.2/

Revision history for this message

Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote on 2019-12-09: Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1855584

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status:	New → Incomplete

Revision history for this message

sgqy (sgqy) wrote on 2019-12-09: AlsaInfo.txt

AlsaInfo.txt Edit (49.0 KiB, text/plain)

apport information

tags:	added: apport-collected
description:	updated

Revision history for this message

sgqy (sgqy) wrote on 2019-12-09: CRDA.txt

CRDA.txt Edit (468 bytes, text/plain)

apport information

Revision history for this message

sgqy (sgqy) wrote on 2019-12-09: CurrentDmesg.txt

CurrentDmesg.txt Edit (80.2 KiB, text/plain)

apport information

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sgqy (sgqy) wrote on 2019-12-09: Dependencies.txt

Dependencies.txt Edit (5.3 KiB, text/plain)

apport information

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sgqy (sgqy) wrote on 2019-12-09: IwConfig.txt

IwConfig.txt Edit (614 bytes, text/plain)

apport information

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sgqy (sgqy) wrote on 2019-12-09: Lspci.txt

#10

Lspci.txt Edit (52.2 KiB, text/plain)

apport information

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sgqy (sgqy) wrote on 2019-12-09: Lsusb.txt

#11

Lsusb.txt Edit (554 bytes, text/plain)

apport information

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sgqy (sgqy) wrote on 2019-12-09: ProcCpuinfoMinimal.txt

#12

ProcCpuinfoMinimal.txt Edit (1.3 KiB, text/plain)

apport information

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sgqy (sgqy) wrote on 2019-12-09: ProcEnviron.txt

#13

ProcEnviron.txt Edit (303 bytes, text/plain)

apport information

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sgqy (sgqy) wrote on 2019-12-09: ProcInterrupts.txt

#14

ProcInterrupts.txt Edit (11.5 KiB, text/plain)

apport information

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sgqy (sgqy) wrote on 2019-12-09: ProcModules.txt

#15

ProcModules.txt Edit (10.4 KiB, text/plain)

apport information

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sgqy (sgqy) wrote on 2019-12-09: RfKill.txt

#16

RfKill.txt Edit (113 bytes, text/plain)

apport information

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sgqy (sgqy) wrote on 2019-12-09: UdevDb.txt

#17

UdevDb.txt Edit (235.1 KiB, text/plain)

apport information

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sgqy (sgqy) wrote on 2019-12-09: WifiSyslog.txt

#18

WifiSyslog.txt Edit (115.8 KiB, text/plain)

apport information

Revision history for this message

sgqy (sgqy) wrote on 2019-12-09:

#19

> #2

It is not a typo. The problem goes half a year.
I remember it was fine in 18.04 and 18.10.

Also, before headphone becomes white noise, the speaker does a very very short time of "PA!" sound, like a bomb.

I will try the new kernel for days and reply. :)

Revision history for this message

sgqy (sgqy) wrote on 2019-12-09:

#20

> #19

I tried the two kernel. For now. And have another problem, maybe not important. 🤔

5.3.0-24-ubuntu (current)
5.4.2-mainline

On the beginning, speaker never works. Headphone have only two volume: 0 and 100 (unable to change volume).

I removed '/var/lib/alsa/*' and '~/.config/pulse/*'.

1st reboot: pulseaudio not work.
2nd/3rd reboot: pulseaudio started. The volume is init value.

1st VLC play: speaker and headphone works. When changing volume, the music lags and lags and repeats.
2nd/3rd VLC play: volume changing becomes smooth. Everything just works.

(The two kernels have the same behavior above.)

But... The noise problem is random, keep watching. 😎

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[Hasee NH50_70_55_58_ED,EDQ] pulseaudio: sometimes generate eternal white noise even reboot to Windows OS

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alsa-driver package