Software center does not start [dbus.proxies - ERROR - Introspect error]

Bug #1068680 reported by Helder
92
This bug affects 19 people
Affects Status Importance Assigned to Milestone
Ubuntu Single Sign On Client
New
Undecided
Unassigned
dbus-python (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

If I type
 software-center
in the terminal, I get the following error and the program do not start:
2012-10-19 11:47:14,260 - softwarecenter.ui.gtk3.app - INFO - setting up proxy 'None'
2012-10-19 11:47:14,369 - softwarecenter.db.database - INFO - open() database: path=None use_axi=True use_agent=True
2012-10-19 11:47:17,104 - softwarecenter.fixme - WARNING - logs to the root logger: '('/usr/lib/python2.7/dist-packages/dbus/proxies.py', 410, '_introspect_error_handler')'
2012-10-19 11:47:17,104 - dbus.proxies - ERROR - Introspect error on com.ubuntu.sso:/com/ubuntu/sso/credentials: dbus.exceptions.DBusException: org.freedesktop.DBus.Error.Spawn.ChildExited: Process /usr/lib/ubuntu-sso-client/ubuntu-sso-login exited with status 1
Traceback (most recent call last):
  File "/usr/bin/software-center", line 130, in <module>
    app = SoftwareCenterAppGtk3(options, args)
  File "/usr/share/software-center/softwarecenter/ui/gtk3/app.py", line 337, in __init__
    self.icons)
  File "/usr/share/software-center/softwarecenter/ui/gtk3/session/appmanager.py", line 66, in __init__
    self.oauth_token = helper.find_oauth_token_sync()
  File "/usr/share/software-center/softwarecenter/backend/ubuntusso.py", line 139, in find_oauth_token_sync
    sso.find_credentials()
  File "/usr/share/software-center/softwarecenter/backend/login_impl/login_sso.py", line 75, in find_credentials
    self.proxy.find_credentials(self.appname, self._get_params())
  File "/usr/lib/python2.7/dist-packages/dbus/proxies.py", line 70, in __call__
    return self._proxy_method(*args, **keywords)
  File "/usr/lib/python2.7/dist-packages/dbus/proxies.py", line 145, in __call__
    **keywords)
  File "/usr/lib/python2.7/dist-packages/dbus/connection.py", line 651, in call_blocking
    message, timeout)
dbus.exceptions.DBusException: org.freedesktop.DBus.Error.Spawn.ChildExited: Process /usr/lib/ubuntu-sso-client/ubuntu-sso-login exited with status 1

ProblemType: Bug
DistroRelease: Ubuntu 12.10
Package: software-center 5.4.1.2
ProcVersionSignature: Ubuntu 3.5.0-17.28-generic 3.5.5
Uname: Linux 3.5.0-17-generic i686
ApportVersion: 2.6.1-0ubuntu3
Architecture: i386
Date: Fri Oct 19 11:48:12 2012
InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Release i386 (20121017.2)
PackageArchitecture: all
ProcEnviron:
 LANGUAGE=pt_BR:
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=pt_BR.UTF-8
 SHELL=/bin/bash
SourcePackage: software-center
UpgradeStatus: No upgrade log present (probably fresh install)

Revision history for this message
Helder (he7d3r) wrote :
Revision history for this message
RaduStoica (radumstoica) wrote :

Hello,

  Thanks for reporting this. Are you using a proxy?

  Seems a duplicate of bug #976533.

Revision history for this message
Helder (he7d3r) wrote :

I'm not sure how to check that.

Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in software-center (Ubuntu):
status: New → Confirmed
summary: - Software center do not start
+ Software center do not start [dbus.proxies - ERROR - Introspect error]
summary: - Software center do not start [dbus.proxies - ERROR - Introspect error]
+ Software center does not start [dbus.proxies - ERROR - Introspect error]
Revision history for this message
Daniel Letzeisen (dtl131) wrote :

Based on https://bugs.launchpad.net/ubuntu/+source/computer-janitor/+bug/715707 , this issue seems to be with python/dbus and is not specific to software center.

affects: software-center (Ubuntu) → dbus-python (Ubuntu)
Revision history for this message
den.t (den-t) wrote :

I used to get the same exception. Running /usr/lib/ubuntu-sso-client/ubuntu-sso-login manually resulted in the following exception:

Traceback (most recent call last):
  File "/usr/lib/ubuntu-sso-client/ubuntu-sso-login", line 66, in <module>
    from ubuntu_sso.main import main
  File "/usr/lib/python2.7/dist-packages/ubuntu-sso-client/ubuntu_sso/main/__init__.py", line 96, in <module>
    from ubuntu_sso.main import linux as source
  File "/usr/lib/python2.7/dist-packages/ubuntu-sso-client/ubuntu_sso/main/linux.py", line 464, in <module>
    from ubuntu_sso.main import qt
  File "/usr/lib/python2.7/dist-packages/ubuntu-sso-client/ubuntu_sso/main/qt.py", line 39, in <module>
    from PyQt4 import QtCore
RuntimeError: the sip module implements API v9.0 to v9.1 but the PyQt4.QtCore module requires API v8.1

It seemed to be a problem with python-sip and python-qt4. Re-installing both packages fixed it for me.

Revision history for this message
papachan (danloaiza) wrote :

I have the same bug after installing Ubuntu 13.04.

I have tried to uninstall software-center and install it again, it didnt fix it.

Revision history for this message
lee madeley (l-g-madeley) wrote : Re: [Bug 1068680] Re: Software center does not start [dbus.proxies - ERROR - Introspect error]
Download full text (3.5 KiB)

Basically I have uni stalled the operating system and reinstalled it.
Problem solved!

________________________
Lee G. Madeley (M.Sc.)
* 072 187 9821** *

On Fri, Apr 26, 2013 at 4:30 PM, Danloaiza <email address hidden> wrote:

> I have the same bug after installing Ubuntu 13.04.
>
> I have tried to uninstall software-center and install it again, it didnt
> fix it.
>
> --
> You received this bug notification because you are subscribed to a
> duplicate bug report (1125176).
> https://bugs.launchpad.net/bugs/1068680
>
> Title:
> Software center does not start [dbus.proxies - ERROR - Introspect
> error]
>
> Status in Ubuntu Single Sign On Client:
> New
> Status in “dbus-python” package in Ubuntu:
> Confirmed
>
> Bug description:
> If I type
> software-center
> in the terminal, I get the following error and the program do not start:
> 2012-10-19 11:47:14,260 - softwarecenter.ui.gtk3.app - INFO - setting up
> proxy 'None'
> 2012-10-19 11:47:14,369 - softwarecenter.db.database - INFO - open()
> database: path=None use_axi=True use_agent=True
> 2012-10-19 11:47:17,104 - softwarecenter.fixme - WARNING - logs to the
> root logger: '('/usr/lib/python2.7/dist-packages/dbus/proxies.py', 410,
> '_introspect_error_handler')'
> 2012-10-19 11:47:17,104 - dbus.proxies - ERROR - Introspect error on
> com.ubuntu.sso:/com/ubuntu/sso/credentials: dbus.exceptions.DBusException:
> org.freedesktop.DBus.Error.Spawn.ChildExited: Process
> /usr/lib/ubuntu-sso-client/ubuntu-sso-login exited with status 1
> Traceback (most recent call last):
> File "/usr/bin/software-center", line 130, in <module>
> app = SoftwareCenterAppGtk3(options, args)
> File "/usr/share/software-center/softwarecenter/ui/gtk3/app.py", line
> 337, in __init__
> self.icons)
> File
> "/usr/share/software-center/softwarecenter/ui/gtk3/session/appmanager.py",
> line 66, in __init__
> self.oauth_token = helper.find_oauth_token_sync()
> File "/usr/share/software-center/softwarecenter/backend/ubuntusso.py",
> line 139, in find_oauth_token_sync
> sso.find_credentials()
> File
> "/usr/share/software-center/softwarecenter/backend/login_impl/login_sso.py",
> line 75, in find_credentials
> self.proxy.find_credentials(self.appname, self._get_params())
> File "/usr/lib/python2.7/dist-packages/dbus/proxies.py", line 70, in
> __call__
> return self._proxy_method(*args, **keywords)
> File "/usr/lib/python2.7/dist-packages/dbus/proxies.py", line 145, in
> __call__
> **keywords)
> File "/usr/lib/python2.7/dist-packages/dbus/connection.py", line 651,
> in call_blocking
> message, timeout)
> dbus.exceptions.DBusException:
> org.freedesktop.DBus.Error.Spawn.ChildExited: Process
> /usr/lib/ubuntu-sso-client/ubuntu-sso-login exited with status 1
>
> ProblemType: Bug
> DistroRelease: Ubuntu 12.10
> Package: software-center 5.4.1.2
> ProcVersionSignature: Ubuntu 3.5.0-17.28-generic 3.5.5
> Uname: Linux 3.5.0-17-generic i686
> ApportVersion: 2.6.1-0ubuntu3
> Architecture: i386
> Date: Fri Oct 19 11:48:12 2012
> InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Release i386
> (20121017.2...

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Revision history for this message
bootchk (bootch) wrote :

I can confirm den.t 's analysis and recommended fix (above).

I am a programmer, and futzed with sip and pyqt (downloaded and built a later version than is provided by Ubuntu) and then suffered this problem.

If Ubuntu depends so much on Python, Qt, and PyQt, should it sandbox them from developers?

Revision history for this message
ehcpdeveloper (ehcpdeveloper) wrote :
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