Ubuntu
software-center package

software centre won't work or repair

Bug #976533 reported by damianmann
20
This bug affects 4 people
Affects Status Importance Assigned to Milestone
software-center (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

damianmann@damianmann-RY871AA-ABA-a6019h:~$ ubuntu-bug software-center
damianmann@damianmann-RY871AA-ABA-a6019h:~$ sudo /usr/bin/software-center
[sudo] password for damianmann:
2012-04-08 05:21:16,001 - softwarecenter.fixme - WARNING - logs to the root logger: '('/usr/lib/python2.7/dist-packages/gi/importer.py', 51, 'find_module')'
2012-04-08 05:21:16,001 - root - ERROR - Could not find any typelib for Gst
2012-04-08 05:21:16,339 - softwarecenter.ui.gtk3.app - INFO - setting up proxy 'None'
2012-04-08 05:21:16,424 - softwarecenter.db.database - INFO - open() database: path=None use_axi=True use_agent=True
2012-04-08 05:21:18,740 - softwarecenter.backend.reviews - WARNING - Could not get usefulness from server, no username in config file
2012-04-08 05:21:37,714 - softwarecenter.ui.gtk3.widgets.exhibits - WARNING - download failed: '<class 'gi._glib.GError'>', 'Operation not supported'

(software-center:4235): Gtk-CRITICAL **: gtk_icon_set_render_icon_pixbuf: assertion `icon_set != NULL' failed

(software-center:4235): Gtk-CRITICAL **: gtk_icon_set_render_icon_pixbuf: assertion `icon_set != NULL' failed
2012-04-08 05:21:50,062 - softwarecenter.ui.gtk3.widgets.exhibits - WARNING - download failed: '<class 'gi._glib.GError'>', 'Operation not supported'
2012-04-08 05:21:57,374 - softwarecenter.ui.gtk3.app - INFO - software-center-agent finished with status 0
2012-04-08 05:21:57,374 - softwarecenter.db.database - INFO - reopen() database
2012-04-08 05:21:57,375 - softwarecenter.db.database - INFO - open() database: path=None use_axi=True use_agent=True

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: software-center 5.1.14.1
ProcVersionSignature: Ubuntu 3.2.0-22.35-generic 3.2.14
Uname: Linux 3.2.0-22-generic i686
ApportVersion: 2.0-0ubuntu4
Architecture: i386
Date: Sun Apr 8 05:15:30 2012
InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release i386 (20111012)
PackageArchitecture: all
SoftwareCenterLog: 2012-04-08 05:11:18,612 - softwarecenter.backend - WARNING - _on_trans_error: org.freedesktop.DBus.Error.NoReply: Did not receive a reply. Possible causes include: the remote application did not send a reply, the message bus security policy blocked the reply, the reply timeout expired, or the network connection was broken.
SourcePackage: software-center
UpgradeStatus: Upgraded to precise on 2012-04-08 (0 days ago)

Revision history for this message
damianmann (damianmann) wrote :
Revision history for this message
Michael Vogt (mvo) wrote :

Thanks for your bugreport, I don't quite understand.

software-center does not need to run as root for a start, what exactly is the error in question?

Changed in software-center (Ubuntu):
status: New → Incomplete
Revision history for this message
UncleV (vkulich) wrote :

It seems similar to Bug #899679 https://bugs.launchpad.net/ubuntu/+source/software-center/+bug/899679
The symptoms are the same but in addition Application lens doesn't work.
This appeared after:
1) upgrading Ubuntu 10.04 to 12.04 using Alternate CD, some packets were updated from the Net. (PPA were disabled before the upgrade, "old" packages were not removed);
At this point software center did crash sometimes. Not sure if Application lens didn't work at this moment. Alt-F2 has been working.
2) updated software center using Synaptic.
Summary: software-center (or appliactions called by it) continue crash. Application lens don't work.

Could not get error output when software-center was run on behalf of normal (sudo)user. Being run as root it showed (LANG=RU-ru.utf8):
...
2012-05-02 20:42:48,749 - softwarecenter.ui.gtk3.widgets.exhibits - WARNING - download failed: '<class 'gi._glib.GError'>', 'Действие не поддерживается'
Traceback (most recent call last):
  File "/usr/share/software-center/softwarecenter/ui/gtk3/app.py", line 797, in on_menuitem_reinstall_purchases_activate
    self._login_via_dbus_sso()
  File "/usr/share/software-center/softwarecenter/ui/gtk3/app.py", line 764, in _login_via_dbus_sso
    self._create_dbus_sso()
  File "/usr/share/software-center/softwarecenter/ui/gtk3/app.py", line 760, in _create_dbus_sso
    help_text)
  File "/usr/share/software-center/softwarecenter/backend/login_sso.py", line 163, in get_sso_backend
    sso_class = LoginBackendDbusSSO(window_id, appname, help_text)
  File "/usr/share/software-center/softwarecenter/backend/login_sso.py", line 48, in __init__
    'com.ubuntu.sso', '/com/ubuntu/sso/credentials')
  File "/usr/lib/python2.7/dist-packages/dbus/bus.py", line 241, in get_object
    follow_name_owner_changes=follow_name_owner_changes)
  File "/usr/lib/python2.7/dist-packages/dbus/proxies.py", line 248, in __init__
    self._named_service = conn.activate_name_owner(bus_name)
  File "/usr/lib/python2.7/dist-packages/dbus/bus.py", line 180, in activate_name_owner
    self.start_service_by_name(bus_name)
  File "/usr/lib/python2.7/dist-packages/dbus/bus.py", line 278, in start_service_by_name
    'su', (bus_name, flags)))
  File "/usr/lib/python2.7/dist-packages/dbus/connection.py", line 651, in call_blocking
    message, timeout)
dbus.exceptions.DBusException: org.freedesktop.DBus.Error.Spawn.ChildExited: Process /usr/lib/ubuntu-sso-client/ubuntu-sso-login exited with status 1

Could you please advice what to do to get this issue resolved?

Revision history for this message
UncleV (vkulich) wrote :

p.s. Architecture: amd64

Revision history for this message
UncleV (vkulich) wrote :

Lenses didn't work due to #986191.

Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for software-center (Ubuntu) because there has been no activity for 60 days.]

Changed in software-center (Ubuntu):
status: Incomplete → Expired
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