Comment 14 for bug 1247499

Hi,

unfortunately I have no direct idea which of our changes could cause this behaviour. Can you please check the following ideas:

1) can you please check if you see any errors on the diagnostic page:
http://fds-team.de/pipelight

2) can you please check if its related to GPU acceleration. Close all other browser windows first, and then run (all in one line):

PIPELIGHT_GPUACCELERATION=0 chromium-browser

its really necessary that all other browsers are closed before running this! If you're using a different browser, then just replace the name in the command line. If this turns out to be the problem, please send us the output of your "glxinfo" command.

3) your description of what happens when you select "Embed into browser" doesn't really match the expected behaviour. Can you check again what happens when you select this option, and then refresh the page. The expected behaviour is that a new separate window appears which shows the Silverlight content. Based on Roberts description the problem shouldn't occur then.

4) these are the links to the previous pipelight and wine-compholio versions:

https://launchpad.net/~mqchael/+archive/pipelight/+files/pipelight-multi_0.2.0~ubuntu13.10.1_amd64.deb
https://launchpad.net/~mqchael/+archive/pipelight/+files/pipelight_0.2.0~ubuntu13.10.1_amd64.deb
https://launchpad.net/~ehoover/+archive/compholio/+files/wine-compholio_1.7.4-1~ubuntu13.10.1_i386.deb

can you please downgrade everything to pipelight 0.2.0 and wine-compholio 1.7.4-1. Similar to above you can install the packages with:

sudo dpkg -i nameofthepackage

NOTE: Its possible that the changes don't have an effect immediately, you can right click on the Silverlight application to see the version. When you right click and don't see any version number, then its version 0.2.0

If you notice that everything works fine after downgrading, please try to upgrade manually again to the latest versions (step by step):

https://launchpad.net/~mqchael/+archive/pipelight/+files/pipelight-multi_0.2.1~ubuntu13.10.1_amd64.deb
https://launchpad.net/~mqchael/+archive/pipelight/+files/pipelight_0.2.1~ubuntu13.10.1_amd64.deb
https://launchpad.net/~ehoover/+archive/compholio/+files/wine-compholio_1.7.5~ubuntu13.10.1_i386.deb

this should allow to track down if the error is really related to exactly one of these packages or probably to some other update.

5) concerning the problem that the plugin doesn't load on the first attempt: Can you close all your browser windows first, then open a terminal:

* first ensure that really all related processes are stopped. run
killall pluginloader.exe
killall chrome
ps aux | grep chrom # check if really all chrome processes are terminated, if not, then repeat the steps above

* then run:
chromium-browser &> ~/pipelight.log
# (or google-chrome, depending on which browser you're using exactly)

* visit any of the pages that causes the problems, close the browser, and upload the "pipelight.log" file

Sebastian