Launchpad itself

  1. Bug #2773 (gbcw)
  2. Comment #6

Comment 6 for bug 2773

Revision history for this message
Stuart Bishop (stub) wrote : Re: [Bug 2773] Re: Let someone delete/remove/close their account

Matthew Paul Thomas wrote:
> Open a support ticket? I think it needs to be much easier than that
> (taking minutes, not days/weeks).

Minutes means automatic removal, and we don't want that. If support tickets
are taking too long to resolve, that is an issue with the support tracker.
Without the support ticket, we need to manually confirm a) what email
address the user registered as, or their login name (so far almost all
requests have neglected this info) and b) confirm the user has access to the
given account by probing their email addresses and getting them to respond.
This is the slow approach.

--
Stuart Bishop <email address hidden> http://www.canonical.com/
Canonical Ltd. http://www.ubuntu.com/