HPLIP

simple-scan assert failure: * glibc detected * simple-scan: double free or corruption (!prev): 0x000000000121a210 ***

Bug #792137 reported by Markus Mueller on 2011-06-03

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	HPLIP	New	Undecided	Unassigned
	hplip (Ubuntu)	New	Medium	Unassigned

Bug Description

Binary package hint: simple-scan

I just canceled a scan job, selected to scan text instead of a picture and when I selected one page, it died.

ProblemType: Crash
DistroRelease: Ubuntu 11.04
Package: simple-scan 2.32.0.1-0ubuntu2
ProcVersionSignature: Ubuntu 2.6.38-9.43-generic 2.6.38.4
Uname: Linux 2.6.38-9-generic x86_64
Architecture: amd64
AssertionMessage: *** glibc detected *** simple-scan: double free or corruption (!prev): 0x000000000121a210 ***
Date: Fri Jun 3 02:11:22 2011
DriverPackageVersions:
libsane 1.0.22-2ubuntu1
libsane-extras N/A
hplip 3.11.1-2ubuntu2
hpoj N/A
EcryptfsInUse: Yes
ExecutablePath: /usr/bin/simple-scan
InstallationMedia: Ubuntu 10.04 LTS "Lucid Lynx" - Release amd64 (20100429)
MachineType: LENOVO 74663RG
ProcCmdline: simple-scan
ProcEnviron:
LANGUAGE=de_DE:de:en_GB:en
LANG=de_DE.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.38-9-generic root=UUID=853099d4-7b20-4657-b497-19676dd4738c ro quiet splash vt.handoff=7
Signal: 6
SourcePackage: simple-scan
StacktraceTop:
raise (sig=6) at ../nptl/sysdeps/unix/sysv/linux/raise.c:64
abort () at abort.c:92
__libc_message (do_abort=2, fmt=0x7ffe483f1400 "*** glibc detected *** %s: %s: 0x%s ***\n") at ../sysdeps/unix/sysv/linux/libc_fatal.c:189
malloc_printerr (av=<value optimised out>, p=0x121a200) at malloc.c:6283
_int_free (av=<value optimised out>, p=0x121a200) at malloc.c:4795
Title: simple-scan assert failure: *** glibc detected *** simple-scan: double free or corruption (!prev): 0x000000000121a210 ***
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm admin cdrom dialout libvirtd lpadmin plugdev sambashare
dmi.bios.date: 03/10/2010
dmi.bios.vendor: LENOVO
dmi.bios.version: 6DET63WW (3.13 )
dmi.board.name: 74663RG
dmi.board.vendor: LENOVO
dmi.board.version: Not Available
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Not Available
dmi.modalias: dmi:bvnLENOVO:bvr6DET63WW(3.13):bd03/10/2010:svnLENOVO:pn74663RG:pvrThinkPadX200s:rvnLENOVO:rn74663RG:rvrNotAvailable:cvnLENOVO:ct10:cvrNotAvailable:
dmi.product.name: 74663RG
dmi.product.version: ThinkPad X200s
dmi.sys.vendor: LENOVO

Tags:

Revision history for this message

Markus Mueller (mmu) wrote on 2011-06-03:

BootDmesg.txt Edit (60.6 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (72.6 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (4.7 KiB, text/plain; charset="utf-8")
Disassembly.txt Edit (854 bytes, text/plain; charset="utf-8")
Lspci.txt Edit (14.5 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (911 bytes, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (1.5 KiB, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (1.9 KiB, text/plain; charset="utf-8")
ProcMaps.txt Edit (87.4 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (4.6 KiB, text/plain; charset="utf-8")
ProcStatus.txt Edit (805 bytes, text/plain; charset="utf-8")
Registers.txt Edit (662 bytes, text/plain; charset="utf-8")
SimpleScanLog.txt Edit (162.0 KiB, text/plain; charset="utf-8")
Stacktrace.txt Edit (3.3 KiB, text/plain; charset="utf-8")
ThreadStacktrace.txt Edit (9.7 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (141.7 KiB, text/plain; charset="utf-8")
UdevLog.txt Edit (322.0 KiB, text/plain; charset="utf-8")
XsessionErrors.txt Edit (32.5 KiB, text/plain; charset="utf-8")

Revision history for this message

Apport retracing service (apport) wrote on 2011-06-07:

StacktraceTop:
raise (sig=6) at ../nptl/sysdeps/unix/sysv/linux/raise.c:64
abort () at abort.c:92
__libc_message (do_abort=2, fmt=0x7ffe483f1400 "*** glibc detected *** %s: %s: 0x%s ***\n") at ../sysdeps/unix/sysv/linux/libc_fatal.c:189
malloc_printerr (av=<value optimized out>, p=0x121a200) at malloc.c:6283
_int_free (av=<value optimized out>, p=0x121a200) at malloc.c:4795

Revision history for this message

Apport retracing service (apport) wrote on 2011-06-07: Stacktrace.txt

Stacktrace.txt Edit (3.9 KiB, text/plain)

Revision history for this message

Apport retracing service (apport) wrote on 2011-06-07: ThreadStacktrace.txt

ThreadStacktrace.txt Edit (20.4 KiB, text/plain)

Changed in simple-scan (Ubuntu):
importance:	Undecided → Medium
tags:	removed: need-amd64-retrace

Robert Ancell (robert-ancell) on 2012-05-07

visibility:

private → public

Revision history for this message

Michael Nagel (nailor) wrote on 2012-05-11:

The most important thing is to know if this is reproducible with the latest Simple Scan from Ubuntu 12.04 and if it is reproducible every time or just occassionally.

And because this might be hardware related, you should probably read the following text:

==============================================================
Hi there,

thank you for filing this bug and showing your interest in Simple Scan!

This seems to be a Hardware Issue, i.e. Simple Scan does not support your scanner perfectly -- or possibly not at all.

Unfortunately such problems happen more often then they should, and while it might indeed be a problem with Simple Scan, in our experience, most of the time it is not.
This is why we prepared a check-list at [1] that will let you find out whether or not it really is a problem with Simple Scan and what your options are in either case.

Please read that list and tell us how you decided to proceed. I will set this bug to "Incomplete", so a friendly robot will expire this bug in 60 days if you do not respond. However, we would really prefer to hear back from you!

Best Regards
Michael

[1] https://help.ubuntu.com/community/SimpleScanHardwareIssues
==============================================================

Changed in simple-scan (Ubuntu):
status:	New → Incomplete

Revision history for this message

Launchpad Janitor (janitor) wrote on 2012-07-11:

[Expired for simple-scan (Ubuntu) because there has been no activity for 60 days.]

Changed in simple-scan (Ubuntu):
status:	Incomplete → Expired

Revision history for this message

Robert Ancell (robert-ancell) wrote on 2013-11-11:

Reassigning to hplip - this is a crash in the HP scan drivers and seems to be related to bug 930914 which is the top detected problem for Ubuntu 12.04 users with simple-scan (see https://errors.ubuntu.com/?release=Ubuntu%2012.04&package=simple-scan&period=month)

affects:	simple-scan (Ubuntu) → hplip (Ubuntu)
Changed in hplip (Ubuntu):
status:	Expired → New

Revision history for this message

Sarbeswar Meher (sarbeswar-meher) wrote on 2013-11-12:

I am not able to reproduce this issue in latest hplip 3.13.11. You are using the old version of hplip 3.12.2-0ubuntu1. Can you please download the latest hplip from www.hplip.net and install it. Try again the same procedure and let me know whether you're getting the issue.

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