HPLIP

Hp officejet Pro 6830 - scanning doesn't run well

Bug #1419417 reported by DELAFALIZE
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
HPLIP
In Progress
Undecided
Ani Balakrishnan

Bug Description

2 problems :
- first : For scanning n sheets, I need scan n+1 sheets. When I open the .pdf created, the n+1 sheets is white.
If I don't do that, for scanning n sheets, I get a .pdf whith n-1 sheets. The n page is white.

I don't understand what is the problem.

- second problem : when i want scan n sheets with the "unwinder" on the top of my printer e-all-in-onethe Hp officejet Pro 6830, I get a total .pdf white !

each time, I connect a data USB on the front of my printer e-all-in-one Hp officejet Pro 6830.

Please, could you some one can help me ?

In French / En français :
J'ai acheté récemment fin janvier 2015, une imprimante e-all-in-one Hp officejet Pro 6830. Je suis sous Linux Ubuntu.
J'ai constaté 2 problèmes :

- Le premier, lorsque je souhaite scanné n pages en levant le capot de l'imprimante, j'ai besoin de scanné n+1 pages, sinon je n'obtient jamais la dernière page de mon tas de n pages à scanner. Pour ce faire, je scanne 2 fois la dernière page.
J'obtiens ainsi un .pdf avec n+1 pages de mon tas de n pages, la derniere page (n+1) est blanche. J'utilise par la suite un logiciel pour retirer manuellement cette dernière page blanche qui ne m'intéresse pas.

- Le second : lorsque je souhaite scanner n pages avec le dérouleur en haut de l'imprimante, j'obtiens un .pdf de n pages blanches !

je précise qu'à chaque fois, je branche une clé USB sur la façade de mon imprimante. Je n'utilise donc pas mon réseau local et je doute que Linux soit en cause.

Pouvez-vous m'apporter une aide ?

Bien cordialement,

F.

Revision history for this message
dino99 (9d9) wrote :

Better to expose your issue at:
https://support.hp.com/us-en/contact-hp/product/HP-Officejet-Pro-6830-e-All-in-One-Printer-series/model/5390308#Z7_M0I02JG0KOU4B0AC3RPANH10O6

Revision history for this message
DELAFALIZE (fabien-a) wrote : Re: [Bug 1419417] Re: Hp officejet Pro 6830 - scanning doesn't run well

Thank you for your quick answer.
I think this link is dead, because i have this message :
500 Internal Server Error

Le 8 février 2015 12:25, dino99 <email address hidden> a écrit :

> Better to expose your issue at:
>
> https://support.hp.com/us-en/contact-hp/product/HP-Officejet-Pro-6830-e-All-in-One-Printer-series/model/5390308#Z7_M0I02JG0KOU4B0AC3RPANH10O6
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1419417
>
> Title:
> Hp officejet Pro 6830 - scanning doesn't run well
>
> Status in HP Linux Imaging and Printing:
> New
>
> Bug description:
> 2 problems :
> - first : For scanning n sheets, I need scan n+1 sheets. When I open the
> .pdf created, the n+1 sheets is white.
> If I don't do that, for scanning n sheets, I get a .pdf whith n-1
> sheets. The n page is white.
>
> I don't understand what is the problem.
>
> - second problem : when i want scan n sheets with the "unwinder" on
> the top of my printer e-all-in-onethe Hp officejet Pro 6830, I get a
> total .pdf white !
>
> each time, I connect a data USB on the front of my printer e-all-in-
> one Hp officejet Pro 6830.
>
> Please, could you some one can help me ?
>
> In French / En français :
> J'ai acheté récemment fin janvier 2015, une imprimante e-all-in-one Hp
> officejet Pro 6830. Je suis sous Linux Ubuntu.
> J'ai constaté 2 problèmes :
>
> - Le premier, lorsque je souhaite scanné n pages en levant le capot de
> l'imprimante, j'ai besoin de scanné n+1 pages, sinon je n'obtient jamais la
> dernière page de mon tas de n pages à scanner. Pour ce faire, je scanne 2
> fois la dernière page.
> J'obtiens ainsi un .pdf avec n+1 pages de mon tas de n pages, la
> derniere page (n+1) est blanche. J'utilise par la suite un logiciel pour
> retirer manuellement cette dernière page blanche qui ne m'intéresse pas.
>
> - Le second : lorsque je souhaite scanner n pages avec le dérouleur en
> haut de l'imprimante, j'obtiens un .pdf de n pages blanches !
>
> je précise qu'à chaque fois, je branche une clé USB sur la façade de
> mon imprimante. Je n'utilise donc pas mon réseau local et je doute que
> Linux soit en cause.
>
> Pouvez-vous m'apporter une aide ?
>
> Bien cordialement,
>
> F.
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/hplip/+bug/1419417/+subscriptions
>

--
F. Delafalize

Suma Byrappa (suma-byrappa)
Changed in hplip:
assignee: nobody → Ani Balakrishnan (anib)
Revision history for this message
DELAFALIZE (fabien-a) wrote :

I don't understand that you want to say...

Le 18 février 2015 12:02, Suma Byrappa <email address hidden> a écrit
:

> ** Changed in: hplip
> Assignee: (unassigned) => Ani Balakrishnan (anib)
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1419417
>
> Title:
> Hp officejet Pro 6830 - scanning doesn't run well
>
> Status in HP Linux Imaging and Printing:
> New
>
> Bug description:
> 2 problems :
> - first : For scanning n sheets, I need scan n+1 sheets. When I open the
> .pdf created, the n+1 sheets is white.
> If I don't do that, for scanning n sheets, I get a .pdf whith n-1
> sheets. The n page is white.
>
> I don't understand what is the problem.
>
> - second problem : when i want scan n sheets with the "unwinder" on
> the top of my printer e-all-in-onethe Hp officejet Pro 6830, I get a
> total .pdf white !
>
> each time, I connect a data USB on the front of my printer e-all-in-
> one Hp officejet Pro 6830.
>
> Please, could you some one can help me ?
>
> In French / En français :
> J'ai acheté récemment fin janvier 2015, une imprimante e-all-in-one Hp
> officejet Pro 6830. Je suis sous Linux Ubuntu.
> J'ai constaté 2 problèmes :
>
> - Le premier, lorsque je souhaite scanné n pages en levant le capot de
> l'imprimante, j'ai besoin de scanné n+1 pages, sinon je n'obtient jamais la
> dernière page de mon tas de n pages à scanner. Pour ce faire, je scanne 2
> fois la dernière page.
> J'obtiens ainsi un .pdf avec n+1 pages de mon tas de n pages, la
> derniere page (n+1) est blanche. J'utilise par la suite un logiciel pour
> retirer manuellement cette dernière page blanche qui ne m'intéresse pas.
>
> - Le second : lorsque je souhaite scanner n pages avec le dérouleur en
> haut de l'imprimante, j'obtiens un .pdf de n pages blanches !
>
> je précise qu'à chaque fois, je branche une clé USB sur la façade de
> mon imprimante. Je n'utilise donc pas mon réseau local et je doute que
> Linux soit en cause.
>
> Pouvez-vous m'apporter une aide ?
>
> Bien cordialement,
>
> F.
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/hplip/+bug/1419417/+subscriptions
>

--
F. Delafalize

Revision history for this message
dino99 (9d9) wrote :

the direct link for your HP Officejet:

http://support.hp.com/us-en/search?q=officejet%20pro%206830&filter=

(which you might have easily found yourself, from the previous link)

Suma have opted in to work on that issue (assigned to), so your comment #3 above is inappropriate as he made no comment at all.

Ani Balakrishnan (anib)
Changed in hplip:
status: New → In Progress
Revision history for this message
Sarbeswar Meher (sarbeswar-meher) wrote :

To understand your problem better, please provide the followings.

- Run 'hp-check' in terminal and provide the result. The latest version is 3.15.2. If hp-check version is not that, please install hplip from hplip.net

- Which scan application are you using?

For ADF scanning, scanner takes all papers present in the feeder. however if a number 'n' is mentioned in the application, it will scan only 'n' pages.

Revision history for this message
DELAFALIZE (fabien-a) wrote :

Hi !
Ok, I will check if the last version 3.15.2 is installed.

For my problem with the ADF scanning, I'm not sure if you have already
understand :
Of course, if I have a number "n" of sheets in the feeder, the ADF scanning
takes "n" sheets and the .pdf created contain "n" pages but the last page
of my .pdf is white.
So my .pdf contain not my last sheet.
is better to understand for you ?

2015-02-19 9:23 GMT+01:00 Sarbeswar Meher <email address hidden>:

> To understand your problem better, please provide the followings.
>
> - Run 'hp-check' in terminal and provide the result. The latest version
> is 3.15.2. If hp-check version is not that, please install hplip from
> hplip.net
>
> - Which scan application are you using?
>
> For ADF scanning, scanner takes all papers present in the feeder.
> however if a number 'n' is mentioned in the application, it will scan
> only 'n' pages.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1419417
>
> Title:
> Hp officejet Pro 6830 - scanning doesn't run well
>
> Status in HP Linux Imaging and Printing:
> In Progress
>
> Bug description:
> 2 problems :
> - first : For scanning n sheets, I need scan n+1 sheets. When I open the
> .pdf created, the n+1 sheets is white.
> If I don't do that, for scanning n sheets, I get a .pdf whith n-1
> sheets. The n page is white.
>
> I don't understand what is the problem.
>
> - second problem : when i want scan n sheets with the "unwinder" on
> the top of my printer e-all-in-onethe Hp officejet Pro 6830, I get a
> total .pdf white !
>
> each time, I connect a data USB on the front of my printer e-all-in-
> one Hp officejet Pro 6830.
>
> Please, could you some one can help me ?
>
> In French / En français :
> J'ai acheté récemment fin janvier 2015, une imprimante e-all-in-one Hp
> officejet Pro 6830. Je suis sous Linux Ubuntu.
> J'ai constaté 2 problèmes :
>
> - Le premier, lorsque je souhaite scanné n pages en levant le capot de
> l'imprimante, j'ai besoin de scanné n+1 pages, sinon je n'obtient jamais la
> dernière page de mon tas de n pages à scanner. Pour ce faire, je scanne 2
> fois la dernière page.
> J'obtiens ainsi un .pdf avec n+1 pages de mon tas de n pages, la
> derniere page (n+1) est blanche. J'utilise par la suite un logiciel pour
> retirer manuellement cette dernière page blanche qui ne m'intéresse pas.
>
> - Le second : lorsque je souhaite scanner n pages avec le dérouleur en
> haut de l'imprimante, j'obtiens un .pdf de n pages blanches !
>
> je précise qu'à chaque fois, je branche une clé USB sur la façade de
> mon imprimante. Je n'utilise donc pas mon réseau local et je doute que
> Linux soit en cause.
>
> Pouvez-vous m'apporter une aide ?
>
> Bien cordialement,
>
> F.
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/hplip/+bug/1419417/+subscriptions
>

--
F. Delafalize

Revision history for this message
Ani Balakrishnan (anib) wrote :

Hi,

Please run the command 'hp-check -t' in the terminal and paste the result here. Let us know how you are scanning the documents, whether using HP Device Manager or from other applications.

Thanks and Regards
Ani Balakrishnan

Revision history for this message
DELAFALIZE (fabien-a) wrote :

hi !
sorry for my lateness ( I have just had a baby...) ,

I have found a solution : I have just installed windows XP and dowload the
hp driver. In this case, the problem is solved : when i scan several sheets
and I select directly my "windows" computer (no using USB devise), I get a
good .pdf in my "windows" computer

but when I scan sheets ans I select "USB devise", I have the problem : " I
have a number "n" of sheets in the feeder, the ADF scanning takes "n"
sheets and the .pdf created contain "n" pages but the last page of my .pdf
is white. So my .pdf contain not my last sheet."

So tomorrow I would test your suggestion 'hp-check -t" in my Ubuntu and I
will give you the result...

thank you very much for your advise..

2015-03-03 8:29 GMT+01:00 Ani Balakrishnan <email address hidden>:

> Hi,
>
> Please run the command 'hp-check -t' in the terminal and paste the
> result here. Let us know how you are scanning the documents, whether
> using HP Device Manager or from other applications.
>
> Thanks and Regards
> Ani Balakrishnan
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1419417
>
> Title:
> Hp officejet Pro 6830 - scanning doesn't run well
>
> Status in HP Linux Imaging and Printing:
> In Progress
>
> Bug description:
> 2 problems :
> - first : For scanning n sheets, I need scan n+1 sheets. When I open the
> .pdf created, the n+1 sheets is white.
> If I don't do that, for scanning n sheets, I get a .pdf whith n-1
> sheets. The n page is white.
>
> I don't understand what is the problem.
>
> - second problem : when i want scan n sheets with the "unwinder" on
> the top of my printer e-all-in-onethe Hp officejet Pro 6830, I get a
> total .pdf white !
>
> each time, I connect a data USB on the front of my printer e-all-in-
> one Hp officejet Pro 6830.
>
> Please, could you some one can help me ?
>
> In French / En français :
> J'ai acheté récemment fin janvier 2015, une imprimante e-all-in-one Hp
> officejet Pro 6830. Je suis sous Linux Ubuntu.
> J'ai constaté 2 problèmes :
>
> - Le premier, lorsque je souhaite scanné n pages en levant le capot de
> l'imprimante, j'ai besoin de scanné n+1 pages, sinon je n'obtient jamais la
> dernière page de mon tas de n pages à scanner. Pour ce faire, je scanne 2
> fois la dernière page.
> J'obtiens ainsi un .pdf avec n+1 pages de mon tas de n pages, la
> derniere page (n+1) est blanche. J'utilise par la suite un logiciel pour
> retirer manuellement cette dernière page blanche qui ne m'intéresse pas.
>
> - Le second : lorsque je souhaite scanner n pages avec le dérouleur en
> haut de l'imprimante, j'obtiens un .pdf de n pages blanches !
>
> je précise qu'à chaque fois, je branche une clé USB sur la façade de
> mon imprimante. Je n'utilise donc pas mon réseau local et je doute que
> Linux soit en cause.
>
> Pouvez-vous m'apporter une aide ?
>
> Bien cordialement,
>
> F.
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/hplip/+bug/1419417/+subscriptions
>

--
F. Delafalize

Revision history for this message
DELAFALIZE (fabien-a) wrote :
Download full text (8.5 KiB)

you can find here, the result :

please, let me see what do you think about this...

other question : is it possible to scan directly sheets to my ubuntu
(linux) computer like it's possible with Windows computer ? If it's
possible, could you please the way to do that ?

thank you

-----------------------

| HPLIP CONFIGURATION |

-----------------------

 HPLIP-Version: HPLIP 3.14.10

HPLIP-Home: /usr/share/hplip

HPLIP-Installation: Auto installation is supported for ubuntu distro 14.04
version

 Current contents of '/etc/hp/hplip.conf' file:

# hplip.conf. Generated from hplip.conf.in by configure.

 [hplip]

version=3.14.10

 [dirs]

home=/usr/share/hplip

run=/var/run

ppd=/usr/share/ppd/HP

ppdbase=/usr/share/ppd

doc=/usr/share/doc/hplip-3.14.10

html=/usr/share/doc/hplip-3.14.10

icon=/usr/share/applications

cupsbackend=/usr/lib/cups/backend

cupsfilter=/usr/lib/cups/filter

drv=/usr/share/cups/drv/hp

bin=/usr/bin

 # Following values are determined at configure time and cannot be changed.

[configure]

network-build=yes

libusb01-build=no

pp-build=no

gui-build=yes

scanner-build=yes

fax-build=yes

dbus-build=yes

cups11-build=no

doc-build=yes

shadow-build=no

hpijs-install=no

foomatic-drv-install=no

foomatic-ppd-install=no

foomatic-rip-hplip-install=no

hpcups-install=yes

cups-drv-install=yes

cups-ppd-install=no

internal-tag=3.14.10

restricted-build=no

ui-toolkit=qt4

qt3=no

qt4=yes

policy-kit=no

lite-build=no

udev_sysfs_rules=no

hpcups-only-build=no

hpijs-only-build=no

  Current contents of '/var/lib/hp/hplip.state' file:

Plugins are not installed. Could not access file: Aucun fichier ou dossier
de ce type

 Current contents of '~/.hplip/hplip.conf' file:

[upgrade]

notify_upgrade = true

last_upgraded_time = 1422359324

pending_upgrade_time = 1425467289

latest_available_version = 3.15.2

 [settings]

systray_visible = 0

systray_messages = 0

 [last_used]

device_uri = "hpfax:/net/Officejet_Pro_6830?zc=HPFC15B49BDD2A"

printer_name =

working_dir = .

 [commands]

scan = /usr/bin/xsane -V %SANE_URI%

 [refresh]

rate = 30

enable = false

type = 1

 [polling]

enable = false

interval = 5

device_list =

 [fax]

voice_phone =

email_address =

 [installation]

date_time = 06/03/2015 10:26:30

version = 3.14.10

  <Package-name> <Package-Desc> <Required/Optional> <Min-Version>
<Installed-Version> <Status> <Comment>

 --------------------------

| External Dependencies |

--------------------------

 policykit Admin-Policy-framework OPTIONAL - 0.105 OK -

gs Ghostscript REQUIRED 7.05 9.10 OK -

network Network-wget OPTIONAL - 1.15 OK -

scanimage Shell-Scanning OPTIONAL 1.0 1.0.23 OK -

avahi-utils avahi-utils OPTIONAL - 0.6.31 OK -

dbus DBus REQUIRED - 1.6.18 OK -

cups CUPS REQUIRED 1.1 1.7.2 OK 'CUPS Scheduler is running'

xsane SANE-GUI OPTIONAL 0.9 0.998 OK -

 -------------------------

| General Dependencies |

-------------------------

 reportlab Python-PDF-Lib OPTIONAL 2.0 3.0 OK -

libcrypto OpenSSL-Crypto-Lib REQUIRED - 1.0.1 OK -

pil Python-Image-Lib OPTIONAL - 1.1.7 OK -

pyqt4-dbus PyQt4-DBUS REQUIRED 4.0 4.10.4 OK -

libjpeg JPEG-Lib REQUIRED - - OK -

libpthread POSIX-Threads-Lib REQUIRED - ...

Read more...

Revision history for this message
goutam kodu (goutam-hplip) wrote : Re: [Bug 1419417] Re: Hp officejet Pro 6830 - scanning doesn't run well
Download full text (10.9 KiB)

Configure the device using  'hp-setup' command.

Next, run commad 'hp-scan' or 'xsane' to scan from the device.

-------- Original message --------
From: DELAFALIZE <email address hidden>
Date: 06/03/2015 3:33 PM (GMT+05:30)
To: <email address hidden>
Subject: Re: [Bug 1419417] Re: Hp officejet Pro 6830 - scanning doesn't run
  well

you can find here, the result :

please, let me see what do you think about this...

other question : is it possible to scan directly sheets to my ubuntu
(linux) computer like it's possible with Windows computer ? If it's
possible, could you please the way to do that ?

thank you

-----------------------

| HPLIP CONFIGURATION |

-----------------------

HPLIP-Version: HPLIP 3.14.10

HPLIP-Home: /usr/share/hplip

HPLIP-Installation: Auto installation is supported for ubuntu distro 14.04
version

Current contents of '/etc/hp/hplip.conf' file:

# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]

version=3.14.10

[dirs]

home=/usr/share/hplip

run=/var/run

ppd=/usr/share/ppd/HP

ppdbase=/usr/share/ppd

doc=/usr/share/doc/hplip-3.14.10

html=/usr/share/doc/hplip-3.14.10

icon=/usr/share/applications

cupsbackend=/usr/lib/cups/backend

cupsfilter=/usr/lib/cups/filter

drv=/usr/share/cups/drv/hp

bin=/usr/bin

# Following values are determined at configure time and cannot be
changed.

[configure]

network-build=yes

libusb01-build=no

pp-build=no

gui-build=yes

scanner-build=yes

fax-build=yes

dbus-build=yes

cups11-build=no

doc-build=yes

shadow-build=no

hpijs-install=no

foomatic-drv-install=no

foomatic-ppd-install=no

foomatic-rip-hplip-install=no

hpcups-install=yes

cups-drv-install=yes

cups-ppd-install=no

internal-tag=3.14.10

restricted-build=no

ui-toolkit=qt4

qt3=no

qt4=yes

policy-kit=no

lite-build=no

udev_sysfs_rules=no

hpcups-only-build=no

hpijs-only-build=no

  Current contents of '/var/lib/hp/hplip.state' file:

Plugins are not installed. Could not access file: Aucun fichier ou dossier
de ce type

Current contents of '~/.hplip/hplip.conf' file:

[upgrade]

notify_upgrade = true

last_upgraded_time = 1422359324

pending_upgrade_time = 1425467289

latest_available_version = 3.15.2

[settings]

systray_visible = 0

systray_messages = 0

[last_used]

device_uri = "hpfax:/net/Officejet_Pro_6830?zc=HPFC15B49BDD2A"

printer_name =

working_dir = .

[commands]

scan = /usr/bin/xsane -V %SANE_URI%

[refresh]

rate = 30

enable = false

type = 1

[polling]

enable = false

interval = 5

device_list =

[fax]

voice_phone =

email_address =

[installation]

date_time = 06/03/2015 10:26:30

version = 3.14.10

  <Package-name> <Package-Desc> <Required/Optional> <Min-Version>
<Installed-Version> <Status> <Comment>

--------------------------

| External Dependencies |

--------------------------

policykit Admin-Policy-framework OPTIONAL - 0.105 OK -

gs Ghostscript REQUIRED 7.05 9.10 OK -

network Network-wget OPTIONAL - 1.15 OK -

scanimage Shell-Scanning OPTIONAL 1.0 1.0.23 OK -

avahi-utils avahi-utils OPTIONAL - 0.6.31 OK -

dbus DBus REQUIRED - 1.6.18 OK -

cups CUPS REQUIRED 1.1 1.7.2 OK 'CUPS Scheduler is running'

xsane SANE-GUI OPTIONAL 0.9 0.998 OK -

----------------------...

Revision history for this message
Ani Balakrishnan (anib) wrote :

Hi DELAFALIZE,

Answer to the question on comment#9,

HPLIP does not support 'scan to computer' option or any of the printer initiated scan operations.

For ADF scan, please refer the documentation at http://hplipopensource.com/node/191

Hope this helps. Let us know the result.

Thanks and Regards
Ani Balakrishnan

Revision history for this message
Josy (josy1) wrote :

I added 2 related bugs:
#1500500 for scanning with Hp officejet Pro 6830 connected via USB
#1500984 for scanning with Hp officejet Pro 6830 connected via WLAN

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