Comment 4 for bug 1039346

Revision history for this message
Sanjay Kumar (sanjay-kumar14) wrote :

 Hi,
Thanks for reporting the issue in HPLIP. Can you do following things.
1)Run in terminal : $ lsusb
                         (It will display one device as Hewlett-Packard.)
                         e.g. Bus 001 Device 002: ID 03f0:002a Hewlett-Packard
2) Now Run in teminal : $ lsusb -d 03f0:002a -v
If bNumInterfaces = 1, then smart install feature is still enabled in the device. We are in the process of integrating the smartinstall disable code in HPLIP however in the meanwhile to disable this you need to have a windows machine and can follow the below steps.
1. Download the Full Driver for Windows from www.hp.com
2. Run the exe, extract it to a folder.
3. Go to extracted folder/UTIL directory
4. Connect your device.
5. Run SIUtility.exe and follow the wizard to disable the feature.

=> Download and install the latest HPLIP release from http://hplipopensource.com/hplip-web/install/install/index.html (automatic) or http://hplipopensource.com/hplip-web/install/manual/index.html (manual if automatic does not work)

=> Reconfigure print queue with the commands in the terminal mentioned below.
       => system-config-printer (remove all print queues)
      => su -c "hp-plugin" (This will download right plugin)
       => hp-setup (It should not be run in a root mode. This command is adding print queue, make sure you select ppd name having "-ps" or "hpcups" substring)
=>Try printing now.

If problem does not get solved then please run following command to capture the logs and send the logs.

$su -c "hp-logcapture"