From: Bug 436702 [mailto:<email address hidden>]
Sent: Tuesday, October 10, 2017 11:13 PM
To: <email address hidden>
Subject: No, just some jawing.
How about writing some practice customer service questions for yourself?
*Beth is late to work but stops at Starbucks because she just wants a brewed coffee and she knows that, at the register, she can pay for and get her brewed coffee in less than 45 seconds.*
*When Beth gets to the store, she sees one female customer ahead of her ordering a few complex drinks and sees the female customer ask to buy 10 gift cards for $5. Beth asks you, the register barista, if she can just go ahead of the female customer because she's just getting a brewed coffee.*
Hello,
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Lorenzo Nesello
From: Bug 436702 [mailto:<email address hidden>]
Sent: Tuesday, October 10, 2017 11:13 PM
To: <email address hidden>
Subject: No, just some jawing.
How about writing some practice customer service questions for yourself?
*Beth is late to work but stops at Starbucks because she just wants a brewed coffee and she knows that, at the register, she can pay for and get her brewed coffee in less than 45 seconds.*
*When Beth gets to the store, she sees one female customer ahead of her ordering a few complex drinks and sees the female customer ask to buy 10 gift cards for $5. Beth asks you, the register barista, if she can just go ahead of the female customer because she's just getting a brewed coffee.*
*What do you say to Beth?*
Sent from Mail for Windows 10