Comment 1 for bug 948449
Revision history for this message
| Stuart Metcalfe (stuartmetcalfe) wrote Re: Lost or Stolen device: No listed emergency 'helpline' | #1 |
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(Get the code!)
> "We need to remove the device from your account to prevent someone
> using it to gain access to your account. Please phone the IS emergency
> helpline immediately!"
>
> You may notice that there is no helpline listed (also helpline is not a word,
> it is 2 words 'help line') - There is no link to a page which has this number
> and someone in the emergency situation of needing to call this number
> may find that they are unable to get emergency help.
This is a difficult one. I've discussed with IS and they would prefer not to have the staff helpline number on a publicly visible page (it needs to be public because a user may be unable to log in due to a lost/stolen 2f device. This also prevents us linking to any other public page with the number for the same reason. We'll need to consider this carefully in the internal messaging about the release of this new feature and, maybe, IS will need to review its decision if it causes a problem.
> (also helpline is not a word, it is 2 words 'help line')
Actually ... http://
> Also worth noting is that there is no 2F Auth item in the 'login support
> form' - we should add a 2F Authentication form to the list.
I agree with this so I'm changing the bug title/description to more specifically address it.