Web Client: HIGH_LEVEL_HOLD_HAS_NO_COPIES Should be given an Override permission

Bug #1761241 reported by Erica Rohlfs
8
This bug affects 1 person
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Evergreen
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Bug Description

Web Client 3-0-3

This bug is in connection with https://bugs.launchpad.net/evergreen/+bug/1761238

When attempting to place a Title level hold on a bibliographic record with one copy associated with it, and that copy is non-holdable, the hold is unsuccessful. When attempting to override the unsuccessful hold, the override still doesn't allow staff to successfully place a hold.

The hold is failing based on HIGH_LEVEL_HOLD_HAS_NO_COPIES. This looks to be previous to the web client. It would be good to have a HIGH_LEVEL_HOLD_HAS_NO_COPIES.override permission added to Evergreen.

The current workaround is to place a force or recall hold. A copy level hold may work, as well.

Revision history for this message
Erica Rohlfs (erohlfs) wrote :

I'd like to also note that, I'm wondering if this override does not currently exist, as a way to prevent staff from accidentally placing holds on empty bibs. Seems some nuance might be needed here.

Revision history for this message
Kathy Lussier (klussier) wrote :

I could be remembering incorrectly, but I think even if the hold is overridden, the hold will never capture since the system will not see an eligible copy to fill the hold. Can anybody confirm this?

Revision history for this message
Mike Rylander (mrylander) wrote :

Kathy,

That is correct, until a copy is added that could fill the hold. The idea with allowing the override would be to place currently-impossible-but-eventually-viable holds when a person has knowledge to suggest the hold will be useful in the future, and they want to get in line early.

Note: one can create the override permission and assign is as desired and it should "just work". IMO, it's debatable whether the correct solution here is to create the permission in stock data, or to document hold override functionality better to help an admin add just those override permissions that their site wants to be able to use.

Revision history for this message
Elaine Hardy (ehardy) wrote :

The override would come in handy during database cleanup when a title I need to see has only missing copies attached. Then I could place a hold in case the item is found and be able to clean up the record.

Dan Briem (dbriem)
tags: added: circ-holds permissions
removed: holds
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