Comment 2 for bug 1516143

Thanks Doug, but the group context only groups events that are ready and valid at the point that action_trigger_runner.pl is run. So if we run action_trigger_runner every 30 minutes, and 4 items get checked in that go on the holdshelf for that usr, one every hour, then the patron will get 4 calls queued. If we only queued the hold pickup notices once a day, then it would work just fine. We might need to do this until a work around is created. We want to notify customers as soon as possible.

I think if we did try to group on the phone numbers, we would probably need to go by ahr.phone_notify since usr.day_phone isn't always what is used to populate that field.

I'm going to send you an email to ask you more about your setup.

Josh