Comment 7 for bug 1436797

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Rogan Hamby (rogan-hamby) wrote : Re: [Bug 1436797] Re: "grocery" term confuses frontline staff and patrons

I'm way too sleep deprived to know if I'm missing something here but the
proposed UI changes sounds like a simplification and I'm all for
streamlining the billing interface anywhere we can.

On Mon, Jul 27, 2015 at 10:02 AM, Dan Wells <email address hidden> wrote:

> At first brush, removing the dropdown, etc. makes sense to me. Also, my
> hunch is that removing the display is going to be the simplest route,
> particularly since, as Dan S. mentions, changing the label correctly
> would mean adding missing decoupling/internationalization bits.
>
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> https://bugs.launchpad.net/bugs/1436797
>
> Title:
> "grocery" term confuses frontline staff and patrons
>
> Status in Evergreen:
> New
>
> Bug description:
> After years of training, explaining, and answering questions about it,
> I'm finally submitting a request that we change the term "grocery" to
> something more understandable to non-Evergreen-developers. Training
> staff is one thing, but when patrons receive billing notices from
> either Evergreen itself and third-party bill collectors, and the bill
> description uses the term "grocery" to describe the billing, that
> creates confusion on the part of the patron and frontline staff have a
> hard time explaining what it means.
>
> I would initially suggest the term "miscellaneous" to replace it?
> Maybe "manual billing"? In any case, I think a change, at least on
> anything that end users can see, would improve certain customer
> service situations.
>
> Evergreen 2.7.2
> OpenSRF 2.4
> PostgreSQL 9.3
> Ubuntu LTS
>
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