Got status code 302 or 401 using Ubuntu One

Is the entire message "Got status error 302" or some such? Is there an Oops-ID printed?

This is likely an error on the server end. Let me add a task for that.

Hi Michael

Yes -- the precise wording is "Backup failed - Got status code 302".

I've un-installed Deja on Ubuntu 11.10. Then re-installed Deja afresh
using the Ubuntu Software Centre. (I've now done this three times over
the last couple of days with the same error result). All available
Ubuntu updates are in place. At each install of Deja, Ubuntu puts its
'black safe' backup-icon under Applications / Accessories. I click on
the icon to run the application and get the above error outcome.

Separately, I had previously chosen to un-install the default Unity
desktop and added my preferred Gnome desktop to 11.10.

Otherwise all is working perfectly in 11.10 with no other software
problems in any other application I have tested on 11.10. Deja is my
only problem in this respect.

I was surprised that Deja did not work in 11.10: I am cautious with
significant updates and I have two other Ubuntu boxes (one running
11.04, the other 10.10). I have intentionally not upgraded these others
while I fully explore 11.10 on my new and separate machine. Deja works
fine on the other boxes and has always worked OK on them. Only the box
with an otherwise fresh install of 11.10 has failed with the above error.

Many thanks for picking this one up Michael. I hope it leads to a
helpful find...

There is no Oops-ID printed.

Paul

Paul Humphreys
<email address hidden>

On 21/10/11 16:44, Michael Terry wrote:
> Is the entire message "Got status error 302" or some such? Is there an
> Oops-ID printed?
>
> This is likely an error on the server end. Let me add a task for that.
>
> ** Changed in: deja-dup
> Status: New => Incomplete
>
> ** Also affects: ubuntuone-servers
> Importance: Undecided
> Status: New
>

Well I get the same 302. On the 11.10 upgrade I'm unable to use Gnome,even after installing the NVIDIA drivers, which I didn't want to do as it has some defaults associated with it. I have to use Gnome classic or Unity which works perfectly on my system, strange but true. when the 11.10 dvd becomes available I'll do another clean boot. and hopefully that will fix it.

Same issue apparently :
 - Ubuntu Oneiric installed,
 - Gnome Classic used,
 - A click on Menu/System/Deja Dup won't launch Deja-Dup
 - Via the terminal, deja-dup --backup launch Deja-Dup and work as usual.

Marking confirmed from user reports.

Another user in a question 177274 had this problem too.

Ubuntu One team: how should Deja Dup be handling a 302 status from you? It doesn't seem to be an error, but a redirection message?

I filed a bug for Ubuntu One servers that return 302 and redirect to OpenID authorization - LP: 989152

While the response is not a proper one, it should be happening only when tokens are invalid. However I am seeing this response for some requests that are supposedly completely valid. Filed LP: 989157 for this.

Also have this issue in 12.04.
I do backup of my Home folder. It has about 130mb. Déjà Dup uploads it for 1-2hours and shows this error 302.
It works if I do backup of one folder with one file.

"also affects me"

Exactly the same as per above [Ubuntu 12.04 - fully updated]

Same problem here, using a new install of Ubuntu 12.04, on three different laptops, all configured with individual Ubuntu One accounts.

Yesterday I got status code 302, today I got status code 500.

Until yesterday I had the exact issue described here, today everything worked smooth and I was able to do the first backup since precise official release

This bug affects me on Oneiric for a week or some and I confirmed that scrutiny on bug 989157 is under way.
Backing up to USB flash memory has no problem for me.
I wish bug fixes to be done as soon as possible.

We fixed the invalid redirect code in LP: 989152 and now the server returns 401 properly. The reason for the error on Ubuntu One side is found and Sidnei is working on a fix.

I can confirm that this issue is fixed.

I got a 401 for my backup today. So the redirect seem corrected but the 401 issue remains.
Thanks for working on this.

Same here (Error 401) started when deja-dup tried to make a new full backup to prevent "backup degradation". I've tried ereasing anything in the dejadup folder inside my Ubuntu One but the error keep appearing. thank you

The same annoying error "Got status code 401" happening here.
Can't use dejadup for more than two weeks at least... unfortunately.

21st May -> I also get a Status Code 401 (a little better explanation would be helpful)

Michael, is there any configuration option in deja-dup that can tweak duplicity volume size as a temporary workaround until we fix the rest api frontend?

Just started trialling deja-dup with U1. I experience the same 401 issues as discussed, every time.

Front-ending duplicity with the following script:

#!/bin/bash
out=$(echo "$*" | sed s/--volsize=[0-9]\\+/--volsize=1/)
exec /usr/bin/duplicity $out

appears to bypass the problem by changing the volsize parameter passed from deja-dup.

Name the script "duplicity" and place in your $HOME/bin directory. Ensure that your .profile places $HOME/bin at the front of your PATH (12.04, at least, does this automatically).

I find that volsize=1 works well for me as I also front-end deja-dup with trickle to make it a slow upload. Change the --volsize=1 in the script to use other sizes.

Obviously, make sure you're happy with the outcome before relying on it. It appears to work for me, but I'm only trialling deja-dup at the moment and so YMMV.

I have just performed a clean install of 12.04, applied all updates, and then used default settings except instead of backing up the whole home folder, I selected only 2 folders.

I believe the backup was almost complete as the progress bar was all the way to the end, and then received the 401 error. I am not sure how to proceed.

Please let me know if I can help troubleshoot anything with my set up.

This problem is still going on, & there is another thread under error code 401. That is what I get now. Please fix this problem!

We've released a server-side fix that should address this issue. Please report back if you still get 401.

I've backed up on Ubuntu One several times in the past four weeks. All
has been fine. During the period I changed ISPs from DSL to one with a
higher upload speed. Would have that made any difference?

On Thu, 2012-08-23 at 21:23 +0000, Sidnei da Silva wrote:

> We've released a server-side fix that should address this issue. Please
> report back if you still get 401.
>
> ** Changed in: ubuntuone-servers
> Status: In Progress => Fix Released
>

I've backed up several times on Ubuntu One the past few weeks without
problems. During that period I changed ISPs from DSL to one with faster
uploads. Would have that made any difference?

On Thu, 2012-08-23 at 21:23 +0000, Sidnei da Silva wrote:

> We've released a server-side fix that should address this issue. Please
> report back if you still get 401.
>
> ** Changed in: ubuntuone-servers
> Status: In Progress => Fix Released
>

Hi,

I still get the 401 on one of the accounts of my computer, they use different ubuntu one accounts with the same deja-dup backup folder.

Kind regards,
Dennis

I got rid of the 401, by removing the ubuntuone key for the affected user (dash -> passwords & keys) and re-installing the link with the ubuntuone-installer.

I have reinstalled 12.04 a few times recently. Deja-Dup worked fine with Ubuntu One. I reinstalled it on November 27, 2012. When I tried to back up, I got a Status 401 message.

I also run GNOME Remix. Deja Dup backed up to Ubuntu One just fine with that system.

??