installer crashes with InstallStepError: HwDetect failed with code 1 on Dell XPS 1340
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
OEM Priority Project |
Fix Released
|
Critical
|
Chris Van Hoof | ||
ubiquity (Ubuntu) |
Fix Released
|
Critical
|
Colin Watson |
Bug Description
Binary package hint: ubiquity
When trying to install Natty from the 2011-03-01 daily image, the installer pops up a window indicating it crashed. Analyzing syslog shows this:
Mar 1 00:09:12 ubuntu finish-install: Disabling CD in sources.list
Mar 1 00:09:12 ubuntu plugininstall.py: Exception during installation:
Mar 1 00:09:12 ubuntu plugininstall.py: Traceback (most recent call last):
Mar 1 00:09:12 ubuntu plugininstall.py: File "/usr/share/
Mar 1 00:09:12 ubuntu plugininstall.py: install.run()
Mar 1 00:09:12 ubuntu plugininstall.py: File "/usr/share/
Mar 1 00:09:12 ubuntu plugininstall.py: func(self)
Mar 1 00:09:12 ubuntu plugininstall.py: File "/usr/share/
Mar 1 00:09:12 ubuntu plugininstall.py: self.configure_
Mar 1 00:09:12 ubuntu plugininstall.py: File "/usr/share/
Mar 1 00:09:12 ubuntu plugininstall.py: raise install_
Mar 1 00:09:12 ubuntu plugininstall.py: InstallStepError: HwDetect failed with code 1
Mar 1 00:09:12 ubuntu plugininstall.py:
Steps to reproduce:
1- Perform an install with the daily Natty image from 2011-03-01 on a Dell XPS 1340.
Expected result:
- A complete installation.
Actual result:
- Installer crashes with a message indicating so.
I'm reporting this for a Dell XPS 1340, but it happened as well in a few other Dell systems, including a Latitude 2110, Vostro 3400, Vostro 3500 and Vostro 3700. If needed I can provide logs / file bugs for the other systems.
For this run I had debug-ubiquity enabled, the attached logs were produced with this option activated.
ProblemType: Bug
DistroRelease: Ubuntu 11.04
Package: ubiquity 2.5.19
ProcVersionSign
Uname: Linux 2.6.38-5-generic i686
Architecture: i386
Date: Mon Feb 28 19:20:09 2011
LiveMediaBuild: Ubuntu 11.04 "Natty Narwhal" - Alpha i386 (20110228.1)
ProcEnviron:
SHELL=/bin/bash
LANG=en_US.UTF-8
SourcePackage: ubiquity
UpgradeStatus: No upgrade log present (probably fresh install)
Changed in ubiquity (Ubuntu): | |
status: | New → Confirmed |
Changed in oem-priority: | |
importance: | Undecided → Critical |
assignee: | nobody → Chris Van Hoof (vanhoof) |
tags: | added: hwe-blocker |
Changed in ubiquity (Ubuntu): | |
assignee: | nobody → Canonical Foundations Team (canonical-foundations) |
Changed in ubiquity (Ubuntu): | |
status: | Confirmed → Fix Committed |
assignee: | nobody → Colin Watson (cjwatson) |
Changed in oem-priority: | |
status: | New → Fix Released |
Also seeing this on some Dell Latitudes as well. I'm attaching the /var/log/syslog and /var/log/ installer/ debug files.
This is also from Today's March 1, 2011 build of i386 Natty. Symptoms are identical to what's been reported already.
This may be related to the wireless card installed in the system. In my case, it is a broadcom 4313 adapter. If I disable the wireless via BIOS, the installation will run all the way to completion.