[arrandale] Dell Latitude E4310 Dual Monitors freezing

Bug #591929 reported by vitaly x
72
This bug affects 12 people
Affects Status Importance Assigned to Milestone
xserver-xorg-video-intel (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

Binary package hint: xorg

I have installed Lucid on E4310 and everything works fine. Now I'm trying to connect dual FullHD Dell screens via a docking station's DVI ports. First of all, if I boot the laptop while plugged into the dock, it just freezes as outlined below. If I first boot it and then plug into the dock, the following happens: in the System->Preferences->Monitor I can see 3 panels available: laptop LCD and two Dell monitors(those are off). However, when I try to disable e4310's panel and enable two Dell monitors, all screens just go blank and system completely freezes up. No SSH/Cltr+alt+bkspc/Cltr+alt+F1 possible. Also that is not a kernel panic as no keyboard lights are blinking.

However everything works if I only enable the laptop's LCD and only one of the Dell monitors. I Have also tried disabling the laptop panel prior to enabling the second Dell monitor via lxrandr It allows me to completely disable the built-in panel(leaving just one DVI Dell running) but then as soon as I enable the second Dell, eveything just freezes the same way.

Also after hours of fighting with this, I discovered that the problem doesn't happen if I boot the liveCD. I'm able to enable both DVI monitors on it just fine.

ProblemType: Bug
DistroRelease: Ubuntu 10.04
Package: xorg 1:7.5+5ubuntu1
ProcVersionSignature: Ubuntu 2.6.32-22.36-generic-pae 2.6.32.11+drm33.2
Uname: Linux 2.6.32-22-generic-pae i686
Architecture: i386
Date: Wed Jun 9 16:33:39 2010
DkmsStatus: Error: [Errno 2] No such file or directory
InstallationMedia: Ubuntu 10.04 LTS "Lucid Lynx" - Release i386 (20100429)
MachineType: Dell Inc. Latitude E4310
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.32-22-generic-pae root=UUID=6de7ce1e-53cd-43f1-8bba-8f1090573048 ro quiet splash
ProcEnviron:
 LANG=en_US.utf8
 SHELL=/bin/bash
SourcePackage: xorg
Symptom: display
dmi.bios.date: 04/22/2010
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A01
dmi.board.name: 012JJ4
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA01:bd04/22/2010:svnDellInc.:pnLatitudeE4310:pvr0001:rvnDellInc.:rn012JJ4:rvrA00:cvnDellInc.:ct9:cvr:
dmi.product.name: Latitude E4310
dmi.product.version: 0001
dmi.sys.vendor: Dell Inc.
glxinfo: Error: [Errno 2] No such file or directory
system:
 distro: Ubuntu
 codename: lucid
 architecture: i686
 kernel: 2.6.32-22-generic-pae

[lspci]
00:02.0 VGA compatible controller [0300]: Intel Corporation Core Processor Integrated Graphics Controller [8086:0046] (rev 02)
     Subsystem: Dell Device [1028:0410]

Revision history for this message
vitaly x (kilativv) wrote :
description: updated
Bryce Harrington (bryce)
affects: xorg (Ubuntu) → xserver-xorg-video-intel (Ubuntu)
Bryce Harrington (bryce)
tags: added: freeze
tags: added: dual-head
Geir Ove Myhr (gomyhr)
summary: - Dell Latitude E4310 Dual Monitors freezing
+ [arrandale] Dell Latitude E4310 Dual Monitors freezing
tags: added: arrandale
Revision history for this message
Bonne Eggleston (bonne) wrote :

I have a similar problem where the system will completely freeze when I plug a second monitor in. No dock in use in this case.
As soon as I plug in a screen to the RGB plug the system freezes, screen goes blank and the caps lock light starts to flash.
I recall testing this on a live CD before installation and it worked, but I think the live CD I used for that test was 9.04. I currently have 10.04 installed.

Revision history for this message
Stenten (stenten) wrote :

Bonne, please file a new bug by typing "ubuntu-bug linux" into a terminal.

Revision history for this message
vitaly x (kilativv) wrote :

Bonne, your problem seems to be different - blinking caps-lock indicates a kernel panic.

Revision history for this message
Bonne Eggleston (bonne) wrote :

Ok thanks,
I'll report another bug for my problem.

Bryce Harrington (bryce)
Changed in xserver-xorg-video-intel (Ubuntu):
status: New → Confirmed
Revision history for this message
vitaly x (kilativv) wrote :

Looks like installing latest drm-intel kernel fixes this issue. So this probably was fixed upstream.
Here's some steps to install that kernel: http://www.khattam.info/2010/07/13/howto-install-intel-drm-kernel-to-avoid-crashes-on-boards-with-intel-hd/

Revision history for this message
Ramones Dude (dude-ramones) wrote : apport information

Architecture: amd64
DistroRelease: Ubuntu 10.04
DkmsStatus:
 virtualbox-ose, 3.1.6, 2.6.34-mk, x86_64: installed
 virtualbox-ose, 3.1.6, 2.6.32-24-generic, x86_64: installed
InstallationMedia: Ubuntu 10.04 LTS "Lucid Lynx" - Release amd64 (20100429)
MachineType: Dell Inc. Latitude E4310
Package: xserver-xorg-video-intel 2:2.11.0-1ubuntu1~xup
PackageArchitecture: amd64
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.32-24-generic root=UUID=59afc46a-2b0d-4657-ba25-897bcfd53c2d ro quiet splash
ProcEnviron:
 LANG=en_AU.utf8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.32-24.39-generic 2.6.32.15+drm33.5
Tags: lucid lucid
Uname: Linux 2.6.32-24-generic x86_64
UnreportableReason: This is not a genuine Ubuntu package
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare src
dmi.bios.date: 05/28/2010
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A02
dmi.board.name: 0XG3JF
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA02:bd05/28/2010:svnDellInc.:pnLatitudeE4310:pvr0001:rvnDellInc.:rn0XG3JF:rvrA00:cvnDellInc.:ct9:cvr:
dmi.product.name: Latitude E4310
dmi.product.version: 0001
dmi.sys.vendor: Dell Inc.
system:
 distro: Ubuntu
 codename: lucid
 architecture: x86_64
 kernel: 2.6.32-24-generic

tags: added: apport-collected
Revision history for this message
Ramones Dude (dude-ramones) wrote : BootDmesg.txt

apport information

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Ramones Dude (dude-ramones) wrote : CurrentDmesg.txt

apport information

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Ramones Dude (dude-ramones) wrote : Dependencies.txt

apport information

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Ramones Dude (dude-ramones) wrote : GdmLog.txt

apport information

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Ramones Dude (dude-ramones) wrote : GdmLog1.txt

apport information

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Ramones Dude (dude-ramones) wrote : GdmLog2.txt

apport information

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Ramones Dude (dude-ramones) wrote : Lspci.txt

apport information

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Ramones Dude (dude-ramones) wrote : Lsusb.txt

apport information

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Ramones Dude (dude-ramones) wrote : PciDisplay.txt

apport information

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Ramones Dude (dude-ramones) wrote : ProcCpuinfo.txt

apport information

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Ramones Dude (dude-ramones) wrote : ProcInterrupts.txt

apport information

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Ramones Dude (dude-ramones) wrote : ProcModules.txt

apport information

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Ramones Dude (dude-ramones) wrote : RelatedPackageVersions.txt

apport information

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Ramones Dude (dude-ramones) wrote : UdevDb.txt

apport information

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Ramones Dude (dude-ramones) wrote : UdevLog.txt

apport information

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Ramones Dude (dude-ramones) wrote : XorgConf.txt

apport information

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Ramones Dude (dude-ramones) wrote : XorgLog.txt

apport information

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Ramones Dude (dude-ramones) wrote : XorgLogOld.txt

apport information

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Ramones Dude (dude-ramones) wrote : Xrandr.txt

apport information

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Ramones Dude (dude-ramones) wrote : glxinfo.txt

apport information

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Ramones Dude (dude-ramones) wrote : monitors.xml.txt

apport information

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Ramones Dude (dude-ramones) wrote : setxkbmap.txt

apport information

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Ramones Dude (dude-ramones) wrote : xdpyinfo.txt

apport information

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Ramones Dude (dude-ramones) wrote : xkbcomp.txt

apport information

Revision history for this message
Ramones Dude (dude-ramones) wrote :

As suggested by vitaly x, Installing the 2.6.35 solved my problem.

Revision history for this message
JPR (jprantin) wrote :

Hi, I did installed the 2.6.35 by uploading the package from the web then running the installer but it doesn't fix the issue.
I should precise that I don't use a docking station but the VGA port straight on the laptop.
How can I check that the new header is applied.
uname -a still given me Linux XXX-XXX 2.6.32-24-generic #39-Ubuntu SMP Wed Jul 28 05:14:15 UTC 2010 x86_64 GNU/Linux
Any idea?

thanks in advance.

Revision history for this message
Ramones Dude (dude-ramones) wrote :

Ok. It seems that you haven't really installed the 2.6.35 kernel. To install it, you should do the following:
- get the 2.6.35 kernel sources at http://kernel.org/ ,
- then follow the instructions given on http://www.howtoforge.com/kernel_compilation_ubuntu

Revision history for this message
JPR (jprantin) wrote :

thanks you're right.

now my uname -a looks like
Linux XXXXX 2.6.35-020635-generic #020635 SMP Mon Aug 2 09:08:21 UTC 2010 x86_64 GNU/Linux
and it's damn working. dual-screen OK

Cheers,

Revision history for this message
Trond Husoe (tr-huso) wrote :

I am experiencing the same as bonne I believe. Connecting a screen makes the system freeze. Booting with external monitor and the computer stops. No blinking keyboard though.

Output of uname -a
laptop 2.6.32-22-generic #36-Ubuntu SMP Thu Jun 3 19:31:57 UTC 2010 x86_64 GNU/Linux
Machine: Dell E4310 4gb ram, 64-bit Ubuntu 10.10

Do we at this point still have to run 2.6.35 kernel and compiling it?

Revision history for this message
Trond Husoe (tr-huso) wrote :

I can add that the freeze is no longer present when using 2.6.35-22, but then another issue comes up: Screen blinking/flickering. It is only the laptop screen that flickers/blinks as the external monitor is not blinking/flickering.
flickering/blinks = Screen goes black for a very short period of time (less than a second) and comes back.

Revision history for this message
Trond Husoe (tr-huso) wrote :

This bug is also present in Ubuntu 10.10.

Revision history for this message
durroon (m-rieke) wrote :

I have this bus with ubuntu 10.10 amd64 on my dell e5510. installing the current intel-drm-kernel solves the issue only half the way. I can then activate the external VGA-monitor without crashing my system but its physical resolution is not recognized correctly (max of 768 vertical, physical is 1024).

bugbot (bugbot)
description: updated
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