printer configuration dialog hangs
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
system-config-printer (Ubuntu) |
Fix Released
|
Medium
|
Unassigned |
Bug Description
Binary package hint: system-
When trying to add a new network printer, the dialog freezes after about half a minute of searching. A list of found printers is never displayed. The only way to exit the program is to kill it.
The same process on a Ubuntu 9.04 system works just fine, displaying about 10 printers to choose from and with no problem to add one of these and printing a test page. So I think I can rule out a problem with the network.
I had been able to successfully configure a printer with an earlier alpha build of Ubuntu 10.04. When I tried to add a second printer this morning a list of printers was displayed but the application crashed when selecting one of them for addition. The bug-report application told me that this could not be reported as my "system-
ProblemType: Bug
DistroRelease: Ubuntu 10.04
Package: system-
ProcVersionSign
Uname: Linux 2.6.32-16-generic x86_64
Architecture: amd64
Date: Wed Mar 31 09:37:16 2010
InstallationMedia: Ubuntu 10.04 "Lucid Lynx" - Alpha amd64 (20100212)
Lpstat: device for lj4700-oso: socket:
MachineType: Dell Inc. Inspiron 400
PackageArchitec
Papersize: a4
PpdFiles: lj4700-oso: HP Color LaserJet 4700 Postscript (recommended)
ProcCmdLine: BOOT_IMAGE=
ProcEnviron:
LC_TIME=
PATH=(custom, user)
LANG=en_US.utf8
SHELL=/bin/bash
LC_PAPER=
SourcePackage: system-
dmi.bios.date: 09/03/2009
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A01
dmi.board.name: 0MFHTR
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 3
dmi.chassis.vendor: Dell Inc.
dmi.chassis.
dmi.modalias: dmi:bvnDellInc.
dmi.product.name: Inspiron 400
dmi.product.
dmi.sys.vendor: Dell Inc.
I have also exactly 10 network printers and I have tried hard to get system- config- printer to freeze. I even have introduced a timeout for the network scan or have changed code so that the results of the network scan are not put together nicely. It always works for me. So I ask you to do the following:
Run in a terminal window
system- config- printer --debug
do all needed actions to get system- config- printer getting stuck, and post the output in the terminal window here.
Run also in a terminal window and post all output here:
lpinfo --include- schemes= 'dnssd, snmp' -v
lpinfo --include- schemes= 'dnssd, snmp' --timeout=30 -v