Printing 6 1/2x3 5/8 envelopes

Till,

Can you take a look at this issue?

Thanks,

Chris

Can you tell us which printer you are using? Can you also provide us an error_log as described in the section "CUPS error_log" on https://wiki.ubuntu.com/DebuggingPrintingProblems.

There has never been an error that I can remember and looking at: "sudo less /var/log/cups/error_log", shows nothing in the file. THe printer is a HP Officejet 3550. THe jobs are completed and I'm sure Open Office thinks everything is just fine. As I said, it does feed in the envelope and you can see it feeds in way too far, then you can hear it print. Of course it prints on nothing as the envelope already took its trip too far through the printer. If I put a stadard sheet of paper in place of the same job, it prints 9 inches down the page, thus confirming why it's not on the envelope.

With the 9 1/2 inch envelopes(Now on the 9 or 10 inch evvelope print setting) it feeds in and prints just fine. Except it cuts off the first two characters(with the default .039" edge spacing) on all the left side senders address lines. Testing with the same envelope settings but substituting a standard peice of paper, it still cuts off the first two characters on every line of the left margin. So it's not the instability of the printer handling the envelope through its feed.

     Thanks for your help and the hard work you do making open source as professional as it is -and a great choice to Microsofts monopoly. Best Regards, Mark Buric

--- On Sun, 9/13/09, Till Kamppeter <email address hidden> wrote:

> From: Till Kamppeter <email address hidden>
> Subject: [Bug 412432] Re: Printing 6 1/2x3 5/8 envelopes
> To: <email address hidden>
> Date: Sunday, September 13, 2009, 5:37 PM
> Can you tell us which printer you are
> using? Can you also provide us an
> error_log as described in the section "CUPS error_log" on
> https://wiki.ubuntu.com/DebuggingPrintingProblems.
>
> --
> Printing 6 1/2x3 5/8 envelopes
> https://bugs.launchpad.net/bugs/412432
> You received this bug notification because you are a direct
> subscriber
> of the bug.
>
> Status in “openoffice.org” package in Ubuntu:
> Incomplete
>
> Bug description:
> Binary package hint: openoffice.org
>
> If I use a long envelope, say a 9 or 10 inch long envelope
> it will start to feed then print ok.  But the 6 1/2
> envelopes(vertical) feed in past the length of the envelope
> during the print operation, thus not printing on it.
> This is despite the correct envelope being selected on the
> printer configurations.  If I situate the envelope
> horizontally I am able to get a successful print BUT it's
> not really practical to be sticking a 3 5/8 envelope so far
> into the printer feed you can't even see it.  Plus any
> thick fingered people probably would barely be able to clear
> their fingers sticking in the narrow slot 3 inches INTO the
> printer itself.
>
> ProblemType: Bug
> Architecture: amd64
> DistroRelease: Ubuntu 9.04
> NonfreeKernelModules: fglrx
> Package: openoffice.org-core 1:3.1.0-5ubuntu1~jaunty1
> ProcEnviron:
> PATH=(custom, no user)
> LANG=en_US.UTF-8
> SHELL=/bin/bash
> SourcePackage: openoffice.org
> Uname: Linux 2.6.28-15-generic x86_64
> UnreportableReason: This is not a genuine Ubuntu package
>

Do you still have this problem with Ubuntu 10.04 LTS (Lucid)?

We're closing this bug since it is has been some time with no response from the original reporter. However, if the issue still exists please feel free to reopen with the requested information. Also, if you could, please test against the latest development version of Ubuntu, since this confirms the bug is one we may be able to pass upstream for help.