Cannot access canonical support page

Hello,

Not sure I understand what the actual issue is here. If you visit the http://support.canonical.com/ it's not working for you? You should be getting redirected to login and then properly view the page

Hello,
Let's start with the first issue, which about the support page, which is not accessible.
I confirm - it doesn't work, nor for me or anyone from the team. Take a look at the attached screenshot.

Tell me what I'm doing wrong?

Regards

Damian Majewski

IT Consultant

Data Centres and Cloud

________________________________
From: <email address hidden> <email address hidden> on behalf of John Paraskevopoulos <email address hidden>
Sent: Thursday, July 20, 2023 8:25 AM
To: Damian Majewski (EXT) <email address hidden>
Subject: [Bug 2027824] Re: Cannot access canonical support page

>> This mail originated from a sender outside our company. Please be cautious clicking links or opening attachments. <<

Hello,

Not sure I understand what the actual issue is here. If you visit the
http://support.canonical.com/ it's not working for you? You should be
getting redirected to login and then properly view the page

--
You received this bug notification because you are subscribed to the bug
report.
https://bugs.launchpad.net/bugs/2027824

Title:
  Cannot access canonical support page

Status in Canonical SSO provider:
  New

Bug description:
  When I'm logged in to:
  https://landscape.canonical.com/account/organization
  and I'm trying to visit support page, available here: http://support.canonical.com/, it redirects me to the hell: https://help.ubuntu.com/community/SSO/SupportPortal.

  The case is that none of the suggested solution are applicable and I
  wanted to open the case as we just purchased and deployed Canonical
  Landscape, but have some strange issue when registering the clients.

  Thank you in advance for help.

To manage notifications about this bug go to:
https://bugs.launchpad.net/canonical-identity-provider/+bug/2027824/+subscriptions

For information about how the ROCKWOOL Group processes your personal data, please refer to our Privacy Statement<https://www.rockwool.com/group/privacy-statements-of-rockwool-companies/>.

Any updates?
I still cannot access it, what is more, from the ubuntu.com/pro, I have the same issue - it points to the same place even if I'm signed in.

Regards

Damian Majewski

IT Consultant

Data Centres and Cloud

________________________________
From: Damian Majewski (EXT) <email address hidden>
Sent: Thursday, July 20, 2023 8:48 AM
To: Bug 2027824 <email address hidden>
Subject: Re: [Bug 2027824] Re: Cannot access canonical support page

Hello,
Let's start with the first issue, which about the support page, which is not accessible.
I confirm - it doesn't work, nor for me or anyone from the team. Take a look at the attached screenshot.

Tell me what I'm doing wrong?

Regards

Damian Majewski

IT Consultant

Data Centres and Cloud

________________________________
From: <email address hidden> <email address hidden> on behalf of John Paraskevopoulos <email address hidden>
Sent: Thursday, July 20, 2023 8:25 AM
To: Damian Majewski (EXT) <email address hidden>
Subject: [Bug 2027824] Re: Cannot access canonical support page

>> This mail originated from a sender outside our company. Please be cautious clicking links or opening attachments. <<

Hello,

Not sure I understand what the actual issue is here. If you visit the
http://support.canonical.com/ it's not working for you? You should be
getting redirected to login and then properly view the page

--
You received this bug notification because you are subscribed to the bug
report.
https://bugs.launchpad.net/bugs/2027824

Title:
  Cannot access canonical support page

Status in Canonical SSO provider:
  New

Bug description:
  When I'm logged in to:
  https://landscape.canonical.com/account/organization
  and I'm trying to visit support page, available here: http://support.canonical.com/, it redirects me to the hell: https://help.ubuntu.com/community/SSO/SupportPortal.

  The case is that none of the suggested solution are applicable and I
  wanted to open the case as we just purchased and deployed Canonical
  Landscape, but have some strange issue when registering the clients.

  Thank you in advance for help.

To manage notifications about this bug go to:
https://bugs.launchpad.net/canonical-identity-provider/+bug/2027824/+subscriptions

For information about how the ROCKWOOL Group processes your personal data, please refer to our Privacy Statement<https://www.rockwool.com/group/privacy-statements-of-rockwool-companies/>.

Hi Damian,

What you're seeing probably indicates the assets on Canonical's side are not properly set to give you access to paid customer support.

If you signed up for Ubuntu Pro, you can write to either <email address hidden> (it might be <email address hidden>) or <email address hidden>, they will be able to set you up properly and then you should be able to access the support portal.

To be clear, this is not a bug with Ubuntu SSO; authentication is working properly and the failure is in the service provider (the support portal or Ubuntu Pro itself). I'll mark this bug as invalid based on this - please try the above suggestions, if they still don't get you any resolution feel free to post here again and someone will raise it internally to the support or customer success teams.

- Daniel (community)