Dell XPS 13 (7390) Display Flickering - 19.10
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
OEM Priority Project |
Fix Released
|
Undecided
|
Unassigned | ||
linux (Ubuntu) |
Fix Released
|
Undecided
|
Unassigned | ||
Disco |
Won't Fix
|
Undecided
|
Unassigned | ||
Eoan |
Fix Released
|
Undecided
|
Unassigned | ||
Focal |
Fix Released
|
Undecided
|
Unassigned |
Bug Description
Hi there,
I recently purchased a Dell XPS 13 7390 (Developer Edition). I decided to replace 18.4 LTS with 19.10 and so far it has been pretty smooth. However, there is one issue which occurs frequently whereby the display flickers and becomes unusable. The best way to describe the appearance is that the image becomes heavily distorted.
Sometimes it only happens for a split second, other times it is permanently distorted. When this happens, simply closing the laptop lip and re-opening seems to put the display back into it's correct state.
I didn't experience this issue on 18.04 LTS which is why I believe it's a Software Bug within 19.10.
ProblemType: Bug
DistroRelease: Ubuntu 19.10
Package: xorg 1:7.7+19ubuntu12
ProcVersionSign
Uname: Linux 5.3.0-19-generic x86_64
ApportVersion: 2.20.11-0ubuntu8
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Sat Oct 26 11:11:43 2019
DistUpgraded: Fresh install
DistroCodename: eoan
DistroVariant: ubuntu
ExtraDebuggingI
GraphicsCard:
Intel Corporation Device [8086:9b41] (rev 02) (prog-if 00 [VGA controller])
Subsystem: Dell Device [1028:0962]
InstallationDate: Installed on 2019-10-25 (0 days ago)
InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
MachineType: Dell Inc. XPS 13 7390
ProcKernelCmdLine: BOOT_IMAGE=
SourcePackage: xorg
Symptom: display
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/23/2019
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.1.3
dmi.board.name: 0G2D0W
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.
dmi.product.family: XPS
dmi.product.name: XPS 13 7390
dmi.product.sku: 0962
dmi.sys.vendor: Dell Inc.
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.99-1ubuntu1
version.
version.
version.
version.
version.
version.
version.
CVE References
Changed in linux (Ubuntu Focal): | |
status: | Expired → In Progress |
Changed in linux (Ubuntu Eoan): | |
status: | New → Fix Committed |
Changed in linux (Ubuntu Disco): | |
status: | New → Fix Committed |
Changed in linux (Ubuntu Disco): | |
status: | Fix Committed → Won't Fix |
tags: | added: oem-priority |
Changed in oem-priority: | |
status: | New → Fix Released |
please test with latest drm-tip kernel from
https:/ /kernel. ubuntu. com/~kernel- ppa/mainline/