Boot to Black

While on the black screen, are you able to increase the screen brightness using the backlight keys?

Thank you for responding. No Sir. The screen brightness keys (fn f5 and
fn f6) have no effect at all.

Regards
Gene

On Sun, Jul 22, 2018 at 10:34 PM, Daniel van Vugt <
<email address hidden>> wrote:

> While on the black screen, are you able to increase the screen
> brightness using the backlight keys?
>
> ** Tags added: black-screen
>
> ** Package changed: xorg (Ubuntu) => gdm3 (Ubuntu)
>
> ** Also affects: mutter (Ubuntu)
> Importance: Undecided
> Status: New
>
> ** Also affects: linux (Ubuntu)
> Importance: Undecided
> Status: New
>
> ** Changed in: gdm3 (Ubuntu)
> Status: New => Incomplete
>
> ** Changed in: linux (Ubuntu)
> Status: New => Incomplete
>
> ** Changed in: mutter (Ubuntu)
> Status: New => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1782739
>
> Title:
> Boot to Black
>
> Status in gdm3 package in Ubuntu:
> Incomplete
> Status in linux package in Ubuntu:
> Incomplete
> Status in mutter package in Ubuntu:
> Incomplete
>
> Bug description:
> When I boot my new Ubuntu 18.04LTS install on my ASUS flipbook I see
> the splash screen as expected. The boot continues and it reaches the
> point where you would expect to see the login screen. I see what
> appears to be a non-backlighted blank black screen. If I wait until
> all hard drive activity ceases and then type in my password and press
> enter the login completes and I am presented a normal Ubuntu desktop.
>
> Thank you
> Gene
>
> ProblemType: Bug
> DistroRelease: Ubuntu 18.04
> Package: xorg 1:7.7+19ubuntu7
> ProcVersionSignature: Ubuntu 4.15.0-23.25-generic 4.15.18
> Uname: Linux 4.15.0-23-generic x86_64
> ApportVersion: 2.20.9-0ubuntu7.2
> Architecture: amd64
> BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
> CompositorRunning: None
> CurrentDesktop: ubuntu:GNOME
> Date: Fri Jul 20 07:16:51 2018
> DistUpgraded: Fresh install
> DistroCodename: bionic
> DistroVariant: ubuntu
> ExtraDebuggingInterest: Yes, including running git bisection searches
> GraphicsCard:
> Intel Corporation Haswell-ULT Integrated Graphics Controller
> [8086:0a16] (rev 0b) (prog-if 00 [VGA controller])
> Subsystem: ASUSTeK Computer Inc. Haswell-ULT Integrated Graphics
> Controller [1043:166d]
> InstallationDate: Installed on 2018-07-20 (0 days ago)
> InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64
> (20180426)
> MachineType: ASUSTeK COMPUTER INC. TP550LA
> ProcEnviron:
> PATH=(custom, no user)
> XDG_RUNTIME_DIR=<set>
> LANG=en_US.UTF-8
> SHELL=/bin/bash
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-23-generic
> root=UUID=5b0bd839-3614-4f3d-8536-bc400cd364e5 ro quiet splash
> vt.handoff=1
> SourcePackage: xorg
> Symptom: display
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi.bios.date: 06/27/2014
> dmi.bios.vendor: American Megatrends Inc.
> dmi.bios.version: TP550LA.210
> dmi.board.asset.tag: ATN12345678901234567
> dmi.board.name: TP550LA
> dmi.board.vendor: ASUSTeK COMPUTER INC.
> dmi.boar...

OK. Next please try some newer (or older) kernels and see if you can find a version which fixes the bug:

http://kernel.ubuntu.com/~kernel-ppa/mainline/?C=N;O=D

Daniel,
I am fairly literate and I am an IT professional by trade (Cisco Voice),
however I am not a desktop specialist and especially not a Linux
specialist. I am very willing to learn and do all I can to help resolve
this issue but I would not know how to tell which kernel I am currently
running nor how to select and install one from that massive list you
provided. I do so appreciate your help and I hope it continues to be
extended to a willing novice.

Thank you
Gene

On Mon, Jul 23, 2018 at 9:15 PM, Daniel van Vugt <
<email address hidden>> wrote:

> OK. Next please try some newer (or older) kernels and see if you can
> find a version which fixes the bug:
>
> http://kernel.ubuntu.com/~kernel-ppa/mainline/?C=N;O=D
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1782739
>
> Title:
> Boot to Black
>
> Status in gdm3 package in Ubuntu:
> Incomplete
> Status in linux package in Ubuntu:
> Incomplete
> Status in mutter package in Ubuntu:
> Incomplete
>
> Bug description:
> When I boot my new Ubuntu 18.04LTS install on my ASUS flipbook I see
> the splash screen as expected. The boot continues and it reaches the
> point where you would expect to see the login screen. I see what
> appears to be a non-backlighted blank black screen. If I wait until
> all hard drive activity ceases and then type in my password and press
> enter the login completes and I am presented a normal Ubuntu desktop.
>
> Thank you
> Gene
>
> ProblemType: Bug
> DistroRelease: Ubuntu 18.04
> Package: xorg 1:7.7+19ubuntu7
> ProcVersionSignature: Ubuntu 4.15.0-23.25-generic 4.15.18
> Uname: Linux 4.15.0-23-generic x86_64
> ApportVersion: 2.20.9-0ubuntu7.2
> Architecture: amd64
> BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
> CompositorRunning: None
> CurrentDesktop: ubuntu:GNOME
> Date: Fri Jul 20 07:16:51 2018
> DistUpgraded: Fresh install
> DistroCodename: bionic
> DistroVariant: ubuntu
> ExtraDebuggingInterest: Yes, including running git bisection searches
> GraphicsCard:
> Intel Corporation Haswell-ULT Integrated Graphics Controller
> [8086:0a16] (rev 0b) (prog-if 00 [VGA controller])
> Subsystem: ASUSTeK Computer Inc. Haswell-ULT Integrated Graphics
> Controller [1043:166d]
> InstallationDate: Installed on 2018-07-20 (0 days ago)
> InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64
> (20180426)
> MachineType: ASUSTeK COMPUTER INC. TP550LA
> ProcEnviron:
> PATH=(custom, no user)
> XDG_RUNTIME_DIR=<set>
> LANG=en_US.UTF-8
> SHELL=/bin/bash
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-23-generic
> root=UUID=5b0bd839-3614-4f3d-8536-bc400cd364e5 ro quiet splash
> vt.handoff=1
> SourcePackage: xorg
> Symptom: display
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi.bios.date: 06/27/2014
> dmi.bios.vendor: American Megatrends Inc.
> dmi.bios.version: TP550LA.210
> dmi.board.asset.tag: ATN12345678901234567
> dmi.board.name: TP550LA
> dmi.board.vendor: ASUSTeK COMPUTER INC.
> dmi.board.version: 1.0
> dmi.chassis.asset.tag: N...

OK. Try downloading all of these:

http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.18-rc6/linux-headers-4.18.0-041800rc6_4.18.0-041800rc6.201807221830_all.deb

http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.18-rc6/linux-headers-4.18.0-041800rc6-generic_4.18.0-041800rc6.201807221830_amd64.deb

http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.18-rc6/linux-image-unsigned-4.18.0-041800rc6-generic_4.18.0-041800rc6.201807221830_amd64.deb

http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.18-rc6/linux-modules-4.18.0-041800rc6-generic_4.18.0-041800rc6.201807221830_amd64.deb

When downloaded you can install them in a terminal by running:

  cd ~/Downloads
  sudo dpkg -i linux*4.18.0-041800rc6*.deb

Then reboot.

Now check that the new kernel is active by running:
  uname -a
and send us the result that you see.

Is the original bug also fixed now?

Note to self: possibly related to bug 1782934.

Daniel,
Clicking on each of these links resulted in a 404 error. I am very
interested and willing to work this issue but I also know your time is
valuable. I have established a work around by setting my system to auto
logon. That bypasses the offending condition. I have not run into the
blank screen anywhere else. I am sure the problem is being caused by some
odd ASUS bios boot-up condition. I have worked with Linux enough to know
the capability and quality of the product. I would blame ASUS before
Ubuntu.

Let me know how you want to proceed.
Thank you.

Gene

On Tue, Jul 24, 2018 at 9:57 PM, Daniel van Vugt <
<email address hidden>> wrote:

> Note to self: possibly related to bug 1782934.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1782739
>
> Title:
> Boot to Black
>
> Status in gdm3 package in Ubuntu:
> Incomplete
> Status in linux package in Ubuntu:
> Incomplete
> Status in mutter package in Ubuntu:
> Incomplete
>
> Bug description:
> When I boot my new Ubuntu 18.04LTS install on my ASUS flipbook I see
> the splash screen as expected. The boot continues and it reaches the
> point where you would expect to see the login screen. I see what
> appears to be a non-backlighted blank black screen. If I wait until
> all hard drive activity ceases and then type in my password and press
> enter the login completes and I am presented a normal Ubuntu desktop.
>
> Thank you
> Gene
>
> ProblemType: Bug
> DistroRelease: Ubuntu 18.04
> Package: xorg 1:7.7+19ubuntu7
> ProcVersionSignature: Ubuntu 4.15.0-23.25-generic 4.15.18
> Uname: Linux 4.15.0-23-generic x86_64
> ApportVersion: 2.20.9-0ubuntu7.2
> Architecture: amd64
> BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
> CompositorRunning: None
> CurrentDesktop: ubuntu:GNOME
> Date: Fri Jul 20 07:16:51 2018
> DistUpgraded: Fresh install
> DistroCodename: bionic
> DistroVariant: ubuntu
> ExtraDebuggingInterest: Yes, including running git bisection searches
> GraphicsCard:
> Intel Corporation Haswell-ULT Integrated Graphics Controller
> [8086:0a16] (rev 0b) (prog-if 00 [VGA controller])
> Subsystem: ASUSTeK Computer Inc. Haswell-ULT Integrated Graphics
> Controller [1043:166d]
> InstallationDate: Installed on 2018-07-20 (0 days ago)
> InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64
> (20180426)
> MachineType: ASUSTeK COMPUTER INC. TP550LA
> ProcEnviron:
> PATH=(custom, no user)
> XDG_RUNTIME_DIR=<set>
> LANG=en_US.UTF-8
> SHELL=/bin/bash
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-23-generic
> root=UUID=5b0bd839-3614-4f3d-8536-bc400cd364e5 ro quiet splash
> vt.handoff=1
> SourcePackage: xorg
> Symptom: display
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi.bios.date: 06/27/2014
> dmi.bios.vendor: American Megatrends Inc.
> dmi.bios.version: TP550LA.210
> dmi.board.asset.tag: ATN12345678901234567
> dmi.board.name: TP550LA
> dmi.board.vendor: ASUSTeK COMPUTER INC.
> dmi.board.version: 1.0
> dmi.chassis.asset.tag: No Asset Tag
> dmi.c...

Perhaps this might be a workaround too?...

Edit /etc/gdm3/custom.conf and uncomment the line:
  #WaylandEnable=false

Reboot.

That worked. I now can see the login screen. Now if I could only get to
motion sensors to learn the difference between landscape and portrait. It
boots up sideways and I have to tip the laptop on its side and open the
setting drop down and lock the rotation. Once it is locked I am good to
go. ASUS, I guess i would be too much to expect to have a standard X-Y
axis output. I can live with this. Thank you so much for your
assistance.

Gene

On Wed, Jul 25, 2018 at 10:10 PM, Daniel van Vugt <
<email address hidden>> wrote:

> Perhaps this might be a workaround too?...
>
> Edit /etc/gdm3/custom.conf and uncomment the line:
> #WaylandEnable=false
>
> Reboot.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1782739
>
> Title:
> Boot to Black
>
> Status in gdm3 package in Ubuntu:
> Incomplete
> Status in linux package in Ubuntu:
> Incomplete
> Status in mutter package in Ubuntu:
> Incomplete
>
> Bug description:
> When I boot my new Ubuntu 18.04LTS install on my ASUS flipbook I see
> the splash screen as expected. The boot continues and it reaches the
> point where you would expect to see the login screen. I see what
> appears to be a non-backlighted blank black screen. If I wait until
> all hard drive activity ceases and then type in my password and press
> enter the login completes and I am presented a normal Ubuntu desktop.
>
> Thank you
> Gene
>
> ProblemType: Bug
> DistroRelease: Ubuntu 18.04
> Package: xorg 1:7.7+19ubuntu7
> ProcVersionSignature: Ubuntu 4.15.0-23.25-generic 4.15.18
> Uname: Linux 4.15.0-23-generic x86_64
> ApportVersion: 2.20.9-0ubuntu7.2
> Architecture: amd64
> BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
> CompositorRunning: None
> CurrentDesktop: ubuntu:GNOME
> Date: Fri Jul 20 07:16:51 2018
> DistUpgraded: Fresh install
> DistroCodename: bionic
> DistroVariant: ubuntu
> ExtraDebuggingInterest: Yes, including running git bisection searches
> GraphicsCard:
> Intel Corporation Haswell-ULT Integrated Graphics Controller
> [8086:0a16] (rev 0b) (prog-if 00 [VGA controller])
> Subsystem: ASUSTeK Computer Inc. Haswell-ULT Integrated Graphics
> Controller [1043:166d]
> InstallationDate: Installed on 2018-07-20 (0 days ago)
> InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64
> (20180426)
> MachineType: ASUSTeK COMPUTER INC. TP550LA
> ProcEnviron:
> PATH=(custom, no user)
> XDG_RUNTIME_DIR=<set>
> LANG=en_US.UTF-8
> SHELL=/bin/bash
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-23-generic
> root=UUID=5b0bd839-3614-4f3d-8536-bc400cd364e5 ro quiet splash
> vt.handoff=1
> SourcePackage: xorg
> Symptom: display
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi.bios.date: 06/27/2014
> dmi.bios.vendor: American Megatrends Inc.
> dmi.bios.version: TP550LA.210
> dmi.board.asset.tag: ATN12345678901234567
> dmi.board.name: TP550LA
> dmi.board.vendor: ASUSTeK COMPUTER INC.
> dmi.board.version: 1.0
> dmi.chassis.asset.tag: No Asset Tag
> dmi.chassis.type: 10
> dmi.chassis....

Motion sensor problems should be reported in a different bug. Maybe to the kernel:

  ubuntu-bug linux

or maybe to the userland code:

  ubuntu-bug iio-sensor-proxy

[Expired for mutter (Ubuntu) because there has been no activity for 60 days.]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

[Expired for gdm3 (Ubuntu) because there has been no activity for 60 days.]