Plantronics P610 does not support sample rate reading

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1719853

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Pasting logs from https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1622763/comments/29 :

[ 93.738138] usb 3-2: USB disconnect, device number 5
[ 103.950487] usb 3-4: new full-speed USB device number 6 using xhci_hcd
[ 104.228308] usb 3-4: New USB device found, idVendor=047f, idProduct=c02f
[ 104.228312] usb 3-4: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[ 104.228314] usb 3-4: Product: Plantronics P610
[ 104.228316] usb 3-4: Manufacturer: Plantronics
[ 104.228317] usb 3-4: SerialNumber: D21FA3D2B38C144D91AF207D0A9A030D
[ 104.368289] input: Plantronics Plantronics P610 as /devices/pci0000:00/0000:00:14.0/usb3/3-4/3-4:1.3/0003:047F:C02F.0002/input/input18
[ 104.422797] plantronics 0003:047F:C02F.0002: input,hiddev0,hidraw0: USB HID v1.11 Device [Plantronics Plantronics P610] on usb-0000:00:14.0-4/input3
[ 104.955080] usb 3-4: 1:1: cannot get freq at ep 0x81
[ 104.955294] usb 3-4: 1:1: cannot get freq at ep 0x81
[ 104.958747] usb 3-4: 2:1: cannot get freq at ep 0x1
[ 104.958841] usb 3-4: 2:1: cannot set freq 44100 to ep 0x1
[ 104.969429] usb 3-4: 2:1: cannot get freq at ep 0x1
[ 104.969543] usb 3-4: 2:1: cannot set freq 44100 to ep 0x1
[ 104.973338] usb 3-4: 2:1: cannot get freq at ep 0x1
[ 104.973430] usb 3-4: 2:1: cannot set freq 44100 to ep 0x1
[ 104.977360] usb 3-4: 2:1: cannot get freq at ep 0x1
[ 104.977461] usb 3-4: 2:1: cannot set freq 44100 to ep 0x1
[ 104.981966] usb 3-4: 2:1: cannot get freq at ep 0x1
[ 104.982055] usb 3-4: 2:1: cannot set freq 44100 to ep 0x1
[ 104.985335] usb 3-4: 2:1: cannot get freq at ep 0x1
[ 104.985434] usb 3-4: 2:1: cannot set freq 44100 to ep 0x1
[ 104.989361] usb 3-4: 2:1: cannot get freq at ep 0x1
[ 104.989471] usb 3-4: 2:1: cannot set freq 44100 to ep 0x1
[ 104.993311] usb 3-4: 2:1: cannot get freq at ep 0x1
[ 104.993397] usb 3-4: 2:1: cannot set freq 44100 to ep 0x1
[ 104.997442] usb 3-4: 1:1: cannot get freq at ep 0x81
[ 104.997589] usb 3-4: 1:1: cannot set freq 44100 to ep 0x81
[ 104.999399] usb 3-4: 1:1: cannot get freq at ep 0x81
[ 104.999504] usb 3-4: 1:1: cannot set freq 44100 to ep 0x81
[ 105.001310] usb 3-4: 1:1: cannot get freq at ep 0x81
[ 105.001379] usb 3-4: 1:1: cannot set freq 44100 to ep 0x81
[ 105.003233] usb 3-4: 1:1: cannot get freq at ep 0x81
[ 105.003339] usb 3-4: 1:1: cannot set freq 44100 to ep 0x81

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.14 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.14-rc2/

Here are my findings with that kernel:

- My network connections don't work anymore. Could be a side effect of something else so I'll ignore it.
- Chrome and Chromium do pick up the device now. With (offline) Hangouts in Chrome, "Play test sound" doesn't play any audio. Chromium does play it through the speaker so I'm guessing it's more of a Chrome issue.
- I do still get errors in `dmesg`:

  [ 113.490781] usb 3-1: new full-speed USB device number 7 using xhci_hcd
  [ 113.732898] usb 3-1: New USB device found, idVendor=047f, idProduct=c02f
  [ 113.732903] usb 3-1: New USB device strings: Mfr=1, Product=2, SerialNumber=3
  [ 113.732906] usb 3-1: Product: Plantronics P610
  [ 113.732909] usb 3-1: Manufacturer: Plantronics
  [ 113.732911] usb 3-1: SerialNumber: D21FA3D2B38C144D91AF207D0A9A030D
  [ 114.377183] input: Plantronics Plantronics P610 as /devices/pci0000:00/0000:00:14.0/usb3/3-1/3-1:1.3/0003:047F:C02F.0004/input/input20
  [ 114.395822] usb 3-1: 1:1: cannot get freq at ep 0x81
  [ 114.397515] usb 3-1: 2:1: cannot get freq at ep 0x1
  [ 114.410705] usbcore: registered new interface driver snd-usb-audio
  [ 114.428427] usb 3-1: 2:1: cannot get freq at ep 0x1
  [ 114.434951] plantronics 0003:047F:C02F.0004: input,hiddev0,hidraw3: USB HID v1.11 Device [Plantronics Plantronics P610] on usb-0000:00:14.0-1/input3

If those errors are expected, I think this can be closed.

Please try kernel here:
http://people.canonical.com/~khfeng/lp1719853/

That one seems to be working like a treat. No errors in `dmesg` and it picks up the device as it should in Hangouts on both Chrome and Chromium.

Just to confirm:

$ uname -a
Linux chowchow 4.13.0-13-generic #14~1719853 SMP Sat Sep 30 23:19:40 CST 2017 x86_64 x86_64 x86_64 GNU/Linux

https://lkml.org/lkml/2017/10/5/617

Thanks!

The upstream kernel 4.14-rc5 contains a patch for this ALSA: usb-audio: Add sample rate quirk for Plantronics P610 https://patchwork.kernel.org/patch/9987737/

This bug is awaiting verification that the kernel in -proposed solves the problem. Please test the kernel and update this bug with the results. If the problem is solved, change the tag 'verification-needed-xenial' to 'verification-done-xenial'. If the problem still exists, change the tag 'verification-needed-xenial' to 'verification-failed-xenial'.

If verification is not done by 5 working days from today, this fix will be dropped from the source code, and this bug will be closed.

See https://wiki.ubuntu.com/Testing/EnableProposed for documentation how to enable and use -proposed. Thank you!

This bug is awaiting verification that the kernel in -proposed solves the problem. Please test the kernel and update this bug with the results. If the problem is solved, change the tag 'verification-needed-zesty' to 'verification-done-zesty'. If the problem still exists, change the tag 'verification-needed-zesty' to 'verification-failed-zesty'.

If verification is not done by 5 working days from today, this fix will be dropped from the source code, and this bug will be closed.

See https://wiki.ubuntu.com/Testing/EnableProposed for documentation how to enable and use -proposed. Thank you!

This bug is awaiting verification that the kernel in -proposed solves the problem. Please test the kernel and update this bug with the results. If the problem is solved, change the tag 'verification-needed-artful' to 'verification-done-artful'. If the problem still exists, change the tag 'verification-needed-artful' to 'verification-failed-artful'.

If verification is not done by 5 working days from today, this fix will be dropped from the source code, and this bug will be closed.

See https://wiki.ubuntu.com/Testing/EnableProposed for documentation how to enable and use -proposed. Thank you!

Hi @timdepauw,

Could you please verify if the xenial, zesty and artful kernels currently in -proposed fix the issue?

Thank you.

This bug was fixed in the package linux - 4.13.0-19.22

---------------
linux (4.13.0-19.22) artful; urgency=low

  * linux: 4.13.0-19.22 -proposed tracker (LP: #1736118)

  * CVE-2017-1000405
    - mm, thp: Do not make page table dirty unconditionally in touch_p[mu]d()

linux (4.13.0-18.21) artful; urgency=low

  * linux: 4.13.0-18.21 -proposed tracker (LP: #1733530)

  * NVMe timeout is too short (LP: #1729119)
    - nvme: update timeout module parameter type

  * CPU call trace on AMD Raven Ridge after S3 (LP: #1732894)
    - x86/mce/AMD: Allow any CPU to initialize the smca_banks array

  * Set PANIC_TIMEOUT=10 on Power Systems (LP: #1730660)
    - [Config]: Set PANIC_TIMEOUT=10 on ppc64el

  * Cannot pair BLE remote devices when using combo BT SoC (LP: #1731467)
    - Bluetooth: increase timeout for le auto connections

  * enable CONFIG_SND_SOC_INTEL_BYT_CHT_NOCODEC_MACH easily confuse users
    (LP: #1732627)
    - [Config] CONFIG_SND_SOC_INTEL_BYT_CHT_NOCODEC_MACH=n

  * Plantronics P610 does not support sample rate reading (LP: #1719853)
    - ALSA: usb-audio: Add sample rate quirk for Plantronics P610

  * Allow drivers to use Relaxed Ordering on capable root ports (LP: #1721365)
    - Revert commit 1a8b6d76dc5b ("net:add one common config...")
    - net: ixgbe: Use new PCI_DEV_FLAGS_NO_RELAXED_ORDERING flag

  * support GICv3 ITS save/restore & migration (LP: #1710019)
    - KVM: arm/arm64: vgic-its: Fix return value for device table restore

  * Device hotplugging with MPT SAS cannot work for VMWare ESXi (LP: #1730852)
    - scsi: mptsas: Fixup device hotplug for VMWare ESXi

  * Artful update to 4.13.13 stable release (LP: #1732726)
    - netfilter: nat: Revert "netfilter: nat: convert nat bysrc hash to
      rhashtable"
    - netfilter: nft_set_hash: disable fast_ops for 2-len keys
    - workqueue: Fix NULL pointer dereference
    - crypto: ccm - preserve the IV buffer
    - crypto: x86/sha1-mb - fix panic due to unaligned access
    - crypto: x86/sha256-mb - fix panic due to unaligned access
    - KEYS: fix NULL pointer dereference during ASN.1 parsing [ver #2]
    - ACPI / PM: Blacklist Low Power S0 Idle _DSM for Dell XPS13 9360
    - ARM: 8720/1: ensure dump_instr() checks addr_limit
    - ALSA: timer: Limit max instances per timer
    - ALSA: usb-audio: support new Amanero Combo384 firmware version
    - ALSA: hda - fix headset mic problem for Dell machines with alc274
    - ALSA: seq: Fix OSS sysex delivery in OSS emulation
    - ALSA: seq: Avoid invalid lockdep class warning
    - MIPS: Fix CM region target definitions
    - MIPS: BMIPS: Fix missing cbr address
    - MIPS: AR7: Defer registration of GPIO
    - MIPS: AR7: Ensure that serial ports are properly set up
    - KVM: PPC: Book3S HV: Fix exclusion between HPT resizing and other HPT
      updates
    - Input: elan_i2c - add ELAN060C to the ACPI table
    - rbd: use GFP_NOIO for parent stat and data requests
    - drm/vmwgfx: Fix Ubuntu 17.10 Wayland black screen issue
    - Revert "x86: CPU: Fix up "cpu MHz" in /proc/cpuinfo"
    - can: sun4i: handle overrun in RX FIFO
    - can: peak: Add support for new PCIe/M2 CAN FD interfaces
    - can: ifi: Fix transmitter del...

This bug was fixed in the package linux - 4.10.0-42.46

---------------
linux (4.10.0-42.46) zesty; urgency=low

  * linux: 4.10.0-42.46 -proposed tracker (LP: #1736152)

  * CVE-2017-1000405
    - mm, thp: Do not make page table dirty unconditionally in touch_p[mu]d()

  * CVE-2017-16939
    - ipsec: Fix aborted xfrm policy dump crash

linux (4.10.0-41.45) zesty; urgency=low

  * linux: 4.10.0-41.45 -proposed tracker (LP: #1733524)

  * tar -x sometimes fails on overlayfs (LP: #1728489)
    - ovl: check if all layers are on the same fs
    - ovl: persistent inode number for directories

  * CVE-2017-12146
    - driver core: platform: fix race condition with driver_override

  * NVMe timeout is too short (LP: #1729119)
    - nvme: update timeout module parameter type

  * Set PANIC_TIMEOUT=10 on Power Systems (LP: #1730660)
    - [Config]: Set PANIC_TIMEOUT=10 on ppc64el

  * Cannot pair BLE remote devices when using combo BT SoC (LP: #1731467)
    - Bluetooth: increase timeout for le auto connections

  * Plantronics P610 does not support sample rate reading (LP: #1719853)
    - ALSA: usb-audio: Add sample rate quirk for Plantronics P610

  * Invalid btree pointer causes the kernel NULL pointer dereference
    (LP: #1729256)
    - xfs: reinit btree pointer on attr tree inactivation walk

  * Samba mount/umount in docker container triggers kernel Oops (LP: #1729637)
    - ipv6: only call ip6_route_dev_notify() once for NETDEV_UNREGISTER
    - ipv6: fix NULL dereference in ip6_route_dev_notify()

  * Device hotplugging with MPT SAS cannot work for VMWare ESXi (LP: #1730852)
    - scsi: mptsas: Fixup device hotplug for VMWare ESXi

  * Boot/Installation crash of Ubuntu-16.04.3 HWE kernel on R940 (LP: #1719697)
    - Revert "x86/acpi: Set persistent cpuid <-> nodeid mapping when booting"

 -- Stefan Bader <email address hidden> Mon, 04 Dec 2017 15:04:01 +0100

This bug was fixed in the package linux - 4.4.0-103.126

---------------
linux (4.4.0-103.126) xenial; urgency=low

  * linux: 4.4.0-103.126 -proposed tracker (LP: #1736181)

  * CVE-2017-1000405
    - mm, thp: Do not make page table dirty unconditionally in touch_p[mu]d()

  * CVE-2017-16939
    - netlink: add a start callback for starting a netlink dump
    - ipsec: Fix aborted xfrm policy dump crash

linux (4.4.0-102.125) xenial; urgency=low

  * linux: 4.4.0-102.125 -proposed tracker (LP: #1733541)

  * tar -x sometimes fails on overlayfs (LP: #1728489)
    - ovl: check if all layers are on the same fs
    - ovl: persistent inode number for directories

  * NVMe timeout is too short (LP: #1729119)
    - nvme: update timeout module parameter type

  * Set PANIC_TIMEOUT=10 on Power Systems (LP: #1730660)
    - [Config]: Set PANIC_TIMEOUT=10 on ppc64el

  * Cannot pair BLE remote devices when using combo BT SoC (LP: #1731467)
    - Bluetooth: increase timeout for le auto connections

  * CIFS errors on 4.4.0-98, but not on 4.4.0-97 with same config (LP: #1729337)
    - SMB3: Validate negotiate request must always be signed

  * Plantronics P610 does not support sample rate reading (LP: #1719853)
    - ALSA: usb-audio: Add sample rate quirk for Plantronics P610

  * Invalid btree pointer causes the kernel NULL pointer dereference
    (LP: #1729256)
    - xfs: reinit btree pointer on attr tree inactivation walk

  * Samba mount/umount in docker container triggers kernel Oops (LP: #1729637)
    - ipv6: only call ip6_route_dev_notify() once for NETDEV_UNREGISTER
    - ipv6: fix NULL dereference in ip6_route_dev_notify()

  * [kernel] tty/hvc: Use opal irqchip interface if available (LP: #1728098)
    - tty/hvc: Use opal irqchip interface if available

  * Device hotplugging with MPT SAS cannot work for VMWare ESXi (LP: #1730852)
    - scsi: mptsas: Fixup device hotplug for VMWare ESXi

  * NMI watchdog: BUG: soft lockup on Guest upon boot (KVM) (LP: #1727331)
    - KVM: PPC: Book3S: Treat VTB as a per-subcore register, not per-thread

  * Attempt to map rbd image from ceph jewel/luminous hangs (LP: #1728739)
    - crush: ensure bucket id is valid before indexing buckets array
    - crush: ensure take bucket value is valid
    - crush: add chooseleaf_stable tunable
    - crush: decode and initialize chooseleaf_stable
    - libceph: advertise support for TUNABLES5
    - libceph: MOSDOpReply v7 encoding

  * Xenial update to 4.4.98 stable release (LP: #1732698)
    - adv7604: Initialize drive strength to default when using DT
    - video: fbdev: pmag-ba-fb: Remove bad `__init' annotation
    - PCI: mvebu: Handle changes to the bridge windows while enabled
    - xen/netback: set default upper limit of tx/rx queues to 8
    - drm: drm_minor_register(): Clean up debugfs on failure
    - KVM: PPC: Book 3S: XICS: correct the real mode ICP rejecting counter
    - iommu/arm-smmu-v3: Clear prior settings when updating STEs
    - powerpc/corenet: explicitly disable the SDHC controller on kmcoge4
    - ARM: omap2plus_defconfig: Fix probe errors on UARTs 5 and 6
    - crypto: vmx - disable preemption to enable vsx in aes_ctr.c
    - iio: trigger: free trigger...

This bug was fixed in the package linux - 4.13.0-25.29

---------------
linux (4.13.0-25.29) artful; urgency=low

  * linux: 4.13.0-25.29 -proposed tracker (LP: #1741955)

  * CVE-2017-5754
    - Revert "UBUNTU: [Config] updateconfigs to enable PTI"
    - [Config] Enable PTI with UNWINDER_FRAME_POINTER

linux (4.13.0-24.28) artful; urgency=low

  * linux: 4.13.0-24.28 -proposed tracker (LP: #1741745)

  * CVE-2017-5754
    - x86/cpu, x86/pti: Do not enable PTI on AMD processors

linux (4.13.0-23.27) artful; urgency=low

  * linux: 4.13.0-23.27 -proposed tracker (LP: #1741556)

  [ Kleber Sacilotto de Souza ]
  * CVE-2017-5754
    - x86/mm: Add the 'nopcid' boot option to turn off PCID
    - x86/mm: Enable CR4.PCIDE on supported systems
    - x86/mm: Document how CR4.PCIDE restore works
    - x86/entry/64: Refactor IRQ stacks and make them NMI-safe
    - x86/entry/64: Initialize the top of the IRQ stack before switching stacks
    - x86/entry/64: Add unwind hint annotations
    - xen/x86: Remove SME feature in PV guests
    - x86/xen/64: Rearrange the SYSCALL entries
    - irq: Make the irqentry text section unconditional
    - x86/xen/64: Fix the reported SS and CS in SYSCALL
    - x86/paravirt/xen: Remove xen_patch()
    - x86/traps: Simplify pagefault tracing logic
    - x86/idt: Unify gate_struct handling for 32/64-bit kernels
    - x86/asm: Replace access to desc_struct:a/b fields
    - x86/xen: Get rid of paravirt op adjust_exception_frame
    - x86/paravirt: Remove no longer used paravirt functions
    - x86/entry: Fix idtentry unwind hint
    - x86/mm/64: Initialize CR4.PCIDE early
    - objtool: Add ORC unwind table generation
    - objtool, x86: Add facility for asm code to provide unwind hints
    - x86/unwind: Add the ORC unwinder
    - x86/kconfig: Consolidate unwinders into multiple choice selection
    - objtool: Upgrade libelf-devel warning to error for CONFIG_ORC_UNWINDER
    - x86/ldt/64: Refresh DS and ES when modify_ldt changes an entry
    - x86/mm: Give each mm TLB flush generation a unique ID
    - x86/mm: Track the TLB's tlb_gen and update the flushing algorithm
    - x86/mm: Rework lazy TLB mode and TLB freshness tracking
    - x86/mm: Implement PCID based optimization: try to preserve old TLB entries
      using PCID
    - x86/mm: Factor out CR3-building code
    - x86/mm/64: Stop using CR3.PCID == 0 in ASID-aware code
    - x86/mm: Flush more aggressively in lazy TLB mode
    - Revert "x86/mm: Stop calling leave_mm() in idle code"
    - kprobes/x86: Set up frame pointer in kprobe trampoline
    - x86/tracing: Introduce a static key for exception tracing
    - x86/boot: Add early cmdline parsing for options with arguments
    - mm, x86/mm: Fix performance regression in get_user_pages_fast()
    - x86/asm: Remove unnecessary \n\t in front of CC_SET() from asm templates
    - objtool: Don't report end of section error after an empty unwind hint
    - x86/head: Remove confusing comment
    - x86/head: Remove unused 'bad_address' code
    - x86/head: Fix head ELF function annotations
    - x86/boot: Annotate verify_cpu() as a callable function
    - x86/xen: Fix xen head ELF annotations
    - x86/xen: Add unwind hint anno...