sync-monitor

sync failing and retries in a loop

Bug #1380094 reported by Bill Filler on 2014-10-11

This bug affects 1 person

	Status	Importance	Assigned to
sync-monitor	Fix Released	High	Renato Araujo Oliveira Filho
address-book-service (Ubuntu RTM)	Fix Released	Critical	Renato Araujo Oliveira Filho
sync-monitor (Ubuntu RTM)	Fix Released	High	Renato Araujo Oliveira Filho

Bug Description

I'm on build 95 rtm-proposed on krillin

Something happened in the past few days that is causing my sync to be broken. In checking the log, the sync fails and then retries again and this goes on, never stops.

Sync Report
  "dir" : "/home/phablet/.cache/syncevolution/google_+contacts_+3-2014-10-11-09-24"
  "end" : "1413033985"
  "error" : "error code from SyncEvolution remote, status 400: PUT: bad HTTP status: <status 1.1, code 400, class 4, Bad Request>"
  "peer" : "google-contacts-3"
  "source-contacts__uoa__3-backup-after" : "-1"
  "source-contacts__uoa__3-backup-before" : "-1"
  "source-contacts__uoa__3-first" : "false"
  "source-contacts__uoa__3-mode" : "slow"
  "source-contacts__uoa__3-resume" : "false"
  "source-contacts__uoa__3-status" : "400"
  "start" : "1413033883"
  "status" : "400"
"[10/11/14 9:26 AM] Sync done: <email address hidden> (contacts) Status: 400 Error: Unknown status Duration: 102s"

Tags:

Related branches

lp://staging/~renatofilho/address-book-app/fix-1380094

Merged into lp://staging/~phablet-team/address-book-app/staging

PS Jenkins bot: Needs Fixing (continuous-integration) on 2014-10-23

Ubuntu Phablet Team: Pending requested 2014-10-13

lp://staging/~renatofilho/address-book-service/fix-1380094

Merged into lp://staging/address-book-service at revision 142

PS Jenkins bot: Approve (continuous-integration) on 2014-10-14

Ubuntu Phablet Team: Pending requested 2014-10-13

lp://staging/~phablet-team/address-book-app/staging

lp://staging/~renatofilho/address-book-app/release-06-10-2014

Merged into lp://staging/address-book-app at revision 324

Bill Filler (community): Approve on 2014-10-28

PS Jenkins bot: Needs Fixing (continuous-integration) on 2014-10-23

lp://staging/~renatofilho/sync-monitor/check-network

Merged into lp://staging/sync-monitor at revision 38

Bill Filler (community): Approve on 2014-11-06

PS Jenkins bot: Approve (continuous-integration) on 2014-11-06

lp://staging/ubuntu/vivid-proposed/sync-monitor

Revision history for this message

Bill Filler (bfiller) wrote on 2014-10-11:

sync-monitor.log Edit (560.6 KiB, text/plain)

Revision history for this message

Bill Filler (bfiller) wrote on 2014-10-11:

syncevolution-log.html Edit (4.6 MiB, text/html)

Revision history for this message

Bill Filler (bfiller) wrote on 2014-10-11:

status.ini Edit (463 bytes, text/plain)

Changed in sync-monitor:
assignee:	nobody → Renato Araujo Oliveira Filho (renatofilho)
importance:	Undecided → Critical

Revision history for this message

Renato Araujo Oliveira Filho (renatofilho) wrote on 2014-10-11:

try to disable and enable the sync on UOA settings page.

Revision history for this message

Renato Araujo Oliveira Filho (renatofilho) wrote on 2014-10-11:

looks like a authentication problem;

Revision history for this message

Bill Filler (bfiller) wrote on 2014-10-11:

Besides the sync failing, we shouldn't continuous retry as this is just an endless loop. Lets please put some limit on the retries before aborting.

Revision history for this message

Bill Filler (bfiller) wrote on 2014-10-11:

Seems like something in my database must be causing the problem. I added the uphablet account and I can sync that file. But my account is somehow corrupted or there is a contact in my database that is causing the failure. I was testing importing and exporting of vcards. Maybe a contact was created incorrectly in the local database and that is causing sync fallure? if you look at attached html log and search for "abort" it looks like the command "Add" failed for some reason.

Revision history for this message

Bill Filler (bfiller) wrote on 2014-10-11:

Ok got it. I you create a contact on ubuntu phone with just a phone number and nothing else it will cause this failure condition.

tags:	added: rtm14
tags:	added: touch-2014-10-23

Revision history for this message

Bill Filler (bfiller) wrote on 2014-10-11:

And to make things worse, I cannot edit this contact (: When I open it I have a null header at the top of the page and must quit the app to get back.

Bill Filler (bfiller) on 2014-10-15

Changed in sync-monitor:
status:	New → In Progress

Bill Filler (bfiller) on 2014-10-27

Changed in address-book-service (Ubuntu RTM):
importance:	Undecided → Critical
status:	New → In Progress
assignee:	nobody → Renato Araujo Oliveira Filho (renatofilho)

Revision history for this message

Launchpad Janitor (janitor) wrote on 2014-10-28:

#10

This bug was fixed in the package address-book-service - 0.1.1+14.10.20141023~rtm-0ubuntu1

---------------
address-book-service (0.1.1+14.10.20141023~rtm-0ubuntu1) 14.09; urgency=low

[ Ubuntu daily release ]
* New rebuild forced

  [ Renato Araujo Oliveira Filho ]
  * Make sure that the full name always get updated with some value.
    (LP: #1380094)
-- Ubuntu daily release <email address hidden> Thu, 23 Oct 2014 16:19:48 +0000

Changed in address-book-service (Ubuntu RTM):
status:	In Progress → Fix Released

Bill Filler (bfiller) on 2014-10-29

Changed in sync-monitor:
importance:	Critical → High

Bill Filler (bfiller) on 2014-11-06

Changed in sync-monitor (Ubuntu RTM):
importance:	Undecided → High
assignee:	nobody → Renato Araujo Oliveira Filho (renatofilho)
status:	New → In Progress

Revision history for this message

Launchpad Janitor (janitor) wrote on 2014-11-06:

#11

This bug was fixed in the package sync-monitor - 0.1+15.04.20141106.1~rtm-0ubuntu1

---------------
sync-monitor (0.1+15.04.20141106.1~rtm-0ubuntu1) 14.09; urgency=low

[ Ubuntu daily release ]
* New rebuild forced

  [ Renato Araujo Oliveira Filho ]
  * Check for network connection before sync. Append sync request to run
    later if no network. (LP: #1380094)
  * Do not start sync monitor with upstart. The sync monitor will be
    started by the dbus service only when requested by apps. (LP:
    #1384707)
-- Ubuntu daily release <email address hidden> Thu, 06 Nov 2014 14:17:13 +0000