Ubuntu
linux package

package linux-image-3.5.0-37-generic (not installed) failed to install/upgrade: subprocess new pre-installation script returned error exit status 1

Bug #1210198 reported by nicholas mcgreevy on 2013-08-08

This bug report is a duplicate of: Bug #1160346: do-release-upgrade from Ubuntu 12.04 on Pentium-M fails, breaks system without any warning (This kernel does not support a non-PAE CPU). Edit Remove

This bug affects 2 people

Affects		Status	Importance	Assigned to	Milestone
	linux (Ubuntu)	Confirmed	Medium	Unassigned

Bug Description

Errors were encountered while processing:
/var/cache/apt/archives/linux-image-3.5.0-37-generic_3.5.0-37.58_i386.deb
E: Sub-process /usr/bin/dpkg returned an error code (1)

ProblemType: Package
DistroRelease: Ubuntu 12.10
Package: linux-image-3.5.0-37-generic (not installed)
ProcVersionSignature: Ubuntu 3.2.0-51.77-generic-pae 3.2.48
Uname: Linux 3.2.0-51-generic-pae i686
ApportVersion: 2.6.1-0ubuntu11
Architecture: i386
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: whiskey-icarus 1734 F.... pulseaudio
CurrentDmesg: [ 41.256036] eth1: no IPv6 routers present
Date: Thu Aug 8 12:18:50 2013
DpkgTerminalLog:
Unpacking linux-image-3.5.0-37-generic (from .../linux-image-3.5.0-37-generic_3.5.0-37.58_i386.deb) ...
This kernel does not support a non-PAE CPU.
dpkg: error processing /var/cache/apt/archives/linux-image-3.5.0-37-generic_3.5.0-37.58_i386.deb (--unpack):
  subprocess new pre-installation script returned error exit status 1
DuplicateSignature: package:linux-image-3.5.0-37-generic:(not installed):subprocess new pre-installation script returned error exit status 1
ErrorMessage: subprocess new pre-installation script returned error exit status 1
HibernationDevice: RESUME=UUID=6d1f796c-f26b-4de0-a03a-ef8c8d43276e
InstallationDate: Installed on 2013-08-04 (4 days ago)
InstallationMedia: Ubuntu 12.04.1 LTS "Precise Pangolin" - Release i386 (20120817.3)
MachineType: Dell Inc. Inspiron 6000
MarkForUpload: True
PccardctlIdent:
Socket 0:
   no product info available
PccardctlStatus:
Socket 0:
   no card
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-51-generic-pae root=UUID=fa3c8360-ef65-4550-b68f-4d35c5cf2f88 ro quiet splash vt.handoff=7
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions: grub-pc 2.00-7ubuntu11
SourcePackage: linux
Title: package linux-image-3.5.0-37-generic (not installed) failed to install/upgrade: subprocess new pre-installation script returned error exit status 1
UpgradeStatus: Upgraded to quantal on 2013-08-06 (1 days ago)
dmi.bios.date: 01/12/2005
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A03
dmi.board.name: 0J5165
dmi.board.vendor: Dell Inc.
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA03:bd01/12/2005:svnDellInc.:pnInspiron6000:pvr:rvnDellInc.:rn0J5165:rvr:cvnDellInc.:ct8:cvr:
dmi.product.name: Inspiron 6000
dmi.sys.vendor: Dell Inc.

Tags:

Revision history for this message

nicholas mcgreevy (nbmcgreevy) wrote on 2013-08-08:

AlsaInfo.txt Edit (16.4 KiB, text/plain; charset="utf-8")
AptOrdering.txt Edit (243 bytes, text/plain; charset="utf-8")
BootDmesg.txt Edit (67.4 KiB, text/plain; charset="utf-8")
CRDA.txt Edit (257 bytes, text/plain; charset="utf-8")
Df.txt Edit (394 bytes, text/plain; charset="utf-8")
Dmesg.txt Edit (67.4 KiB, text/plain; charset="utf-8")
DpkgHistoryLog.txt Edit (83.1 KiB, text/plain; charset="utf-8")
IwConfig.txt Edit (572 bytes, text/plain; charset="utf-8")
Lspci.txt Edit (12.5 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (390 bytes, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (551 bytes, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (1.1 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (2.1 KiB, text/plain; charset="utf-8")
RfKill.txt Edit (112 bytes, text/plain; charset="utf-8")
UdevDb.txt Edit (98.6 KiB, text/plain; charset="utf-8")
UdevLog.txt Edit (235.5 KiB, text/plain; charset="utf-8")
WifiSyslog.txt Edit (517.8 KiB, text/plain; charset="utf-8")

Apport retracing service (apport) on 2013-08-08

tags:

removed: need-duplicate-check

Revision history for this message

Brad Figg (brad-figg) wrote on 2013-08-08: Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status:	New → Confirmed

Revision history for this message

Joseph Salisbury (jsalisbury) wrote on 2013-08-08:

You may need to run the following:

sudo apt-get install -f
sudo apt-get clean
sudo apt-get update

Then re-install the package.

If that does not resolve your issue, please mark the bug as "Confirmed"

Changed in linux (Ubuntu):
importance:	Undecided → Medium
status:	Confirmed → Incomplete

Revision history for this message

David Eisner (deisner) wrote on 2013-08-10:

Joseph,

I'm not the OP, but I have the same problem. I ran the suggested 'sudo apt-get' commands, but I still get the same fundamental error:

Unpacking linux-image-3.5.0-37-generic (from .../linux-image-3.5.0-37-generic_3.5.0-37.58_i386.deb) ...
This kernel does not support a non-PAE CPU.

-David

Changed in linux (Ubuntu):
status:	Incomplete → Confirmed

Revision history for this message

nicholas mcgreevy (nbmcgreevy) wrote on 2013-08-11: Re: [Bug 1210198] Re: package linux-image-3.5.0-37-generic (not installed) failed to install/upgrade: subprocess new pre-installation script returned error exit status 1

Download full text (9.3 KiB)

whiskey-icarus@whiskeyicarus-Inspiron-6000:~$ sudo apt-get -f install
Reading package lists... Done
Building dependency tree
Reading state information... Done
Correcting dependencies... Done
The following packages were automatically installed and are no longer
required:
  libcelt0-0 libopenspc0 libx264-120 packagekit-backend-aptcc
Use 'apt-get autoremove' to remove them.
The following extra packages will be installed:
  linux-image-3.5.0-37-generic linux-image-3.5.0-38-generic
Suggested packages:
  fdutils linux-doc-3.5.0 linux-source-3.5.0 linux-tools
The following NEW packages will be installed:
  linux-image-3.5.0-37-generic linux-image-3.5.0-38-generic
0 upgraded, 2 newly installed, 0 to remove and 24 not upgraded.
6 not fully installed or removed.
Need to get 0 B/23.7 MB of archives.
After this operation, 52.3 MB of additional disk space will be used.
Do you want to continue [Y/n]? y
(Reading database ... 211085 files and directories currently installed.)
Unpacking linux-image-3.5.0-37-generic (from
.../linux-image-3.5.0-37-generic_3.5.0-37.58_i386.deb) ...
This kernel does not support a non-PAE CPU.
dpkg: error processing
/var/cache/apt/archives/linux-image-3.5.0-37-generic_3.5.0-37.58_i386.deb
(--unpack):
subprocess new pre-installation script returned error exit status 1
Examining /etc/kernel/postrm.d .
run-parts: executing /etc/kernel/postrm.d/initramfs-tools 3.5.0-37-generic
/boot/vmlinuz-3.5.0-37-generic
run-parts: executing /etc/kernel/postrm.d/zz-update-grub 3.5.0-37-generic
/boot/vmlinuz-3.5.0-37-generic
Unpacking linux-image-3.5.0-38-generic (from
.../linux-image-3.5.0-38-generic_3.5.0-38.59_i386.deb) ...
This kernel does not support a non-PAE CPU.
dpkg: error processing
/var/cache/apt/archives/linux-image-3.5.0-38-generic_3.5.0-38.59_i386.deb
(--unpack):
subprocess new pre-installation script returned error exit status 1
Examining /etc/kernel/postrm.d .
run-parts: executing /etc/kernel/postrm.d/initramfs-tools 3.5.0-38-generic
/boot/vmlinuz-3.5.0-38-generic
run-parts: executing /etc/kernel/postrm.d/zz-update-grub 3.5.0-38-generic
/boot/vmlinuz-3.5.0-38-generic
Errors were encountered while processing:
/var/cache/apt/archives/linux-image-3.5.0-37-generic_3.5.0-37.58_i386.deb
/var/cache/apt/archives/linux-image-3.5.0-38-generic_3.5.0-38.59_i386.deb
E: Sub-process /usr/bin/dpkg returned an error code (1)
whiskey-icarus@whiskeyicarus-Inspiron-6000:~$ sudo apt-get autoremove
Reading package lists... Done
Building dependency tree
Reading state information... Done
You might want to run 'apt-get -f install' to correct these.
The following packages have unmet dependencies:
linux-image-extra-3.5.0-37-generic : Depends: linux-image-3.5.0-37-generic
but it is not installed
linux-image-extra-3.5.0-38-generic : Depends: linux-image-3.5.0-38-generic
but it is not installed
linux-image-generic : Depends: linux-image-3.5.0-37-generic but it is not
installed
E: Unmet dependencies. Try using -f.
whiskey-icarus@whiskeyicarus-Inspiron-6000:~$ sudo dpkg --configure -a
dpkg: dependency problems prevent configuration of
linux-image-extra-3.5.0-37-generic:
linux-image-extra-3.5.0-37-generic depends on
linux-image-3.5.0-37-generic; however:
  P...

whiskey-icarus@whiskeyicarus-Inspiron-6000:~$ sudo apt-get -f install
Reading package lists... Done
Building dependency tree
Reading state information... Done
Correcting dependencies... Done
The following packages were automatically installed and are no longer
required:
  libcelt0-0 libopenspc0 libx264-120 packagekit-backend-aptcc
Use 'apt-get autoremove' to remove them.
The following extra packages will be installed:
  linux-image-3.5.0-37-generic linux-image-3.5.0-38-generic
Suggested packages:
  fdutils linux-doc-3.5.0 linux-source-3.5.0 linux-tools
The following NEW packages will be installed:
  linux-image-3.5.0-37-generic linux-image-3.5.0-38-generic
0 upgraded, 2 newly installed, 0 to remove and 24 not upgraded.
6 not fully installed or removed.
Need to get 0 B/23.7 MB of archives.
After this operation, 52.3 MB of additional disk space will be used.
Do you want to continue [Y/n]? y
(Reading database ... 211085 files and directories currently installed.)
Unpacking linux-image-3.5.0-37-generic (from
.../linux-image-3.5.0-37-generic_3.5.0-37.58_i386.deb) ...
This kernel does not support a non-PAE CPU.
dpkg: error processing
/var/cache/apt/archives/linux-image-3.5.0-37-generic_3.5.0-37.58_i386.deb
(--unpack):
 subprocess new pre-installation script returned error exit status 1
Examining /etc/kernel/postrm.d .
run-parts: executing /etc/kernel/postrm.d/initramfs-tools 3.5.0-37-generic
/boot/vmlinuz-3.5.0-37-generic
run-parts: executing /etc/kernel/postrm.d/zz-update-grub 3.5.0-37-generic
/boot/vmlinuz-3.5.0-37-generic
Unpacking linux-image-3.5.0-38-generic (from
.../linux-image-3.5.0-38-generic_3.5.0-38.59_i386.deb) ...
This kernel does not support a non-PAE CPU.
dpkg: error processing
/var/cache/apt/archives/linux-image-3.5.0-38-generic_3.5.0-38.59_i386.deb
(--unpack):
 subprocess new pre-installation script returned error exit status 1
Examining /etc/kernel/postrm.d .
run-parts: executing /etc/kernel/postrm.d/initramfs-tools 3.5.0-38-generic
/boot/vmlinuz-3.5.0-38-generic
run-parts: executing /etc/kernel/postrm.d/zz-update-grub 3.5.0-38-generic
/boot/vmlinuz-3.5.0-38-generic
Errors were encountered while processing:
 /var/cache/apt/archives/linux-image-3.5.0-37-generic_3.5.0-37.58_i386.deb
 /var/cache/apt/archives/linux-image-3.5.0-38-generic_3.5.0-38.59_i386.deb
E: Sub-process /usr/bin/dpkg returned an error code (1)
whiskey-icarus@whiskeyicarus-Inspiron-6000:~$ sudo apt-get autoremove
Reading package lists... Done
Building dependency tree
Reading state information... Done
You might want to run 'apt-get -f install' to correct these.
The following packages have unmet dependencies:
 linux-image-extra-3.5.0-37-generic : Depends: linux-image-3.5.0-37-generic
but it is not installed
 linux-image-extra-3.5.0-38-generic : Depends: linux-image-3.5.0-38-generic
but it is not installed
 linux-image-generic : Depends: linux-image-3.5.0-37-generic but it is not
installed
E: Unmet dependencies. Try using -f.
whiskey-icarus@whiskeyicarus-Inspiron-6000:~$ sudo dpkg --configure -a
dpkg: dependency problems prevent configuration of
linux-image-extra-3.5.0-37-generic:
 linux-image-extra-3.5.0-37-generic depends on
linux-image-3.5.0-37-generic; however:
  Package linux-image-3.5.0-37-generic is not installed.

dpkg: error processing linux-image-extra-3.5.0-37-generic (--configure):
 dependency problems - leaving unconfigured
dpkg: dependency problems prevent configuration of
linux-image-extra-3.5.0-38-generic:
 linux-image-extra-3.5.0-38-generic depends on
linux-image-3.5.0-38-generic; however:
  Package linux-image-3.5.0-38-generic is not installed.

dpkg: error processing linux-image-extra-3.5.0-38-generic (--configure):
 dependency problems - leaving unconfigured
dpkg: dependency problems prevent configuration of linux-image-generic:
 linux-image-generic depends on linux-image-3.5.0-37-generic; however:
  Package linux-image-3.5.0-37-generic is not installed.
 linux-image-generic depends on linux-image-extra-3.5.0-37-generic; however:
  Package linux-image-extra-3.5.0-37-generic is not configured yet.

dpkg: error processing linux-image-generic (--configure):
 dependency problems - leaving unconfigured
dpkg: dependency problems prevent configuration of linux-generic:
 linux-generic depends on linux-image-generic; however:
  Package linux-image-generic is not configured yet.

dpkg: error processing linux-generic (--configure):
 dependency problems - leaving unconfigured
dpkg: dependency problems prevent configuration of linux-image-generic-pae:
 linux-image-generic-pae depends on linux-image-generic; however:
  Package linux-image-generic is not configured yet.

dpkg: error processing linux-image-generic-pae (--configure):
 dependency problems - leaving unconfigured
dpkg: dependency problems prevent configuration of linux-generic-pae:
 linux-generic-pae depends on linux-generic; however:
  Package linux-generic is not configured yet.

dpkg: error processing linux-generic-pae (--configure):
 dependency problems - leaving unconfigured
Errors were encountered while processing:
 linux-image-extra-3.5.0-37-generic
 linux-image-extra-3.5.0-38-generic
 linux-image-generic
 linux-generic
 linux-image-generic-pae
 linux-generic-pae
whiskey-icarus@whiskeyicarus-Inspiron-6000:~$ sudo apt-get -u dist-upgrade
Reading package lists... Done
Building dependency tree
Reading state information... Done
You might want to run 'apt-get -f install' to correct these.
The following packages have unmet dependencies:
 linux-image-extra-3.5.0-37-generic : Depends: linux-image-3.5.0-37-generic
but it is not installed
 linux-image-extra-3.5.0-38-generic : Depends: linux-image-3.5.0-38-generic
but it is not installed
 linux-image-generic : Depends: linux-image-3.5.0-37-generic but it is not
installed
E: Unmet dependencies. Try using -f.
whiskey-icarus@whiskeyicarus-Inspiron-6000:~$

On Thu, Aug 8, 2013 at 12:35 PM, Joseph Salisbury <
joseph.salisbury@canonical.com> wrote:

> You may need to run the following:
>
> sudo apt-get install -f
> sudo apt-get clean
> sudo apt-get update
>
> Then re-install the package.
>
> If that does not resolve your issue, please mark the bug as "Confirmed"
>
>
> ** Changed in: linux (Ubuntu)
>    Importance: Undecided => Medium
>
> ** Changed in: linux (Ubuntu)
>        Status: Confirmed => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1210198
>
> Title:
>   package linux-image-3.5.0-37-generic (not installed) failed to
>   install/upgrade: subprocess new pre-installation script returned error
>   exit status 1
>
> Status in “linux” package in Ubuntu:
>   Incomplete
>
> Bug description:
>   Errors were encountered while processing:
>
>  /var/cache/apt/archives/linux-image-3.5.0-37-generic_3.5.0-37.58_i386.deb
>   E: Sub-process /usr/bin/dpkg returned an error code (1)
>
>   ProblemType: Package
>   DistroRelease: Ubuntu 12.10
>   Package: linux-image-3.5.0-37-generic (not installed)
>   ProcVersionSignature: Ubuntu 3.2.0-51.77-generic-pae 3.2.48
>   Uname: Linux 3.2.0-51-generic-pae i686
>   ApportVersion: 2.6.1-0ubuntu11
>   Architecture: i386
>   AudioDevicesInUse:
>    USER        PID ACCESS COMMAND
>    /dev/snd/controlC0:  whiskey-icarus   1734 F.... pulseaudio
>   CurrentDmesg: [   41.256036] eth1: no IPv6 routers present
>   Date: Thu Aug  8 12:18:50 2013
>   DpkgTerminalLog:
>    Unpacking linux-image-3.5.0-37-generic (from
> .../linux-image-3.5.0-37-generic_3.5.0-37.58_i386.deb) ...
>    This kernel does not support a non-PAE CPU.
>    dpkg: error processing
> /var/cache/apt/archives/linux-image-3.5.0-37-generic_3.5.0-37.58_i386.deb
> (--unpack):
>     subprocess new pre-installation script returned error exit status 1
>   DuplicateSignature: package:linux-image-3.5.0-37-generic:(not
> installed):subprocess new pre-installation script returned error exit
> status 1
>   ErrorMessage: subprocess new pre-installation script returned error exit
> status 1
>   HibernationDevice: RESUME=UUID=6d1f796c-f26b-4de0-a03a-ef8c8d43276e
>   InstallationDate: Installed on 2013-08-04 (4 days ago)
>   InstallationMedia: Ubuntu 12.04.1 LTS "Precise Pangolin" - Release i386
> (20120817.3)
>   MachineType: Dell Inc. Inspiron 6000
>   MarkForUpload: True
>   PccardctlIdent:
>    Socket 0:
>      no product info available
>   PccardctlStatus:
>    Socket 0:
>      no card
>   ProcFB: 0 inteldrmfb
>   ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-51-generic-pae
> root=UUID=fa3c8360-ef65-4550-b68f-4d35c5cf2f88 ro quiet splash vt.handoff=7
>   PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No
> PulseAudio daemon running, or not running as session daemon.
>   RelatedPackageVersions: grub-pc 2.00-7ubuntu11
>   SourcePackage: linux
>   Title: package linux-image-3.5.0-37-generic (not installed) failed to
> install/upgrade: subprocess new pre-installation script returned error exit
> status 1
>   UpgradeStatus: Upgraded to quantal on 2013-08-06 (1 days ago)
>   dmi.bios.date: 01/12/2005
>   dmi.bios.vendor: Dell Inc.
>   dmi.bios.version: A03
>   dmi.board.name: 0J5165
>   dmi.board.vendor: Dell Inc.
>   dmi.chassis.type: 8
>   dmi.chassis.vendor: Dell Inc.
>   dmi.modalias:
> dmi:bvnDellInc.:bvrA03:bd01/12/2005:svnDellInc.:pnInspiron6000:pvr:rvnDellInc.:rn0J5165:rvr:cvnDellInc.:ct8:cvr:
>   dmi.product.name: Inspiron 6000
>   dmi.sys.vendor: Dell Inc.
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1210198/+subscriptions
>

Revision history for this message

Gastons Tiltins (gastons-a) wrote on 2013-10-09:

I have similar problem:
sudo apt-get -f install
Reading package lists... Done
Building dependency tree
Reading state information... Done
Correcting dependencies... Done
The following extra packages will be installed:
  linux-image-generic-lts-quantal
The following packages will be upgraded:
  linux-image-generic-lts-quantal
1 upgraded, 0 newly installed, 0 to remove and 1 not upgraded.
2 not fully installed or removed.
Need to get 0 B/2,382 B of archives.
After this operation, 0 B of additional disk space will be used.
Do you want to continue [Y/n]? y
dpkg: dependency problems prevent configuration of linux-image-generic-lts-quantal:
linux-image-generic-lts-quantal depends on linux-image-3.5.0-37-generic; however:
  Package linux-image-3.5.0-37-generic is not installed.
dpkg: error processing linux-image-generic-lts-quantal (--configure):
dependency problems - leaving unconfigured
No apport report written because the error message indicates its a followup error from a previous failure.
                            dpkg: dependency problems prevent configuration of linux-generic-lts-quantal:
linux-generic-lts-quantal depends on linux-image-generic-lts-quantal; however:
  Package linux-image-generic-lts-quantal is not configured yet.
dpkg: error processing linux-generic-lts-quantal (--configure):
dependency problems - leaving unconfigured
No apport report written because the error message indicates its a followup error from a previous failure.
                            Errors were encountered while processing:
linux-image-generic-lts-quantal
linux-generic-lts-quantal
E: Sub-process /usr/bin/dpkg returned an error code (1)