Ubuntu
empathy package

Chat messages are not displayed

Bug #1195276 reported by J Phani Mahesh
This bug report is a duplicate of:  Bug #1235472: New messages do not show in Empathy. Edit Remove
198
This bug affects 45 people
Affects Status Importance Assigned to Milestone
Empathy
Confirmed
High
One Hundred Papercuts
Triaged
High
Meghana vk
empathy (Ubuntu)
Triaged
High
Unassigned

Bug Description

Steps to reproduce:
 - Connect atleast one online account.
 - Open empathy.
 - Wait for any contact to send a chat message

What happens:
 - Messaging indicator turns blue.
 - Clicking on the chat entry opens the chat box.

Whats wrong:
 - The chatbox is empty.

What is expected:
 - I should be able to read the chat that was sent.

ProblemType: Bug
DistroRelease: Ubuntu 13.10
Package: empathy 3.8.3-0ubuntu3
ProcVersionSignature: Ubuntu 3.9.0-4.9-generic 3.9.4
Uname: Linux 3.9.0-4-generic x86_64
ApportVersion: 2.10.2-0ubuntu2
Architecture: amd64
Date: Thu Jun 27 17:21:56 2013
InstallationDate: Installed on 2013-06-16 (10 days ago)
InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Alpha amd64 (20130609)
MarkForUpload: True
SourcePackage: empathy
UpgradeStatus: No upgrade log present (probably fresh install)

Revision history for this message
J Phani Mahesh (phanimahesh) wrote :
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in empathy (Ubuntu):
status: New → Confirmed
Revision history for this message
Emerson Ribeiro de Mello (emerson-ml) wrote :

I'm usign final version of Ubuntu 13.10 and same problem here.

Revision history for this message
Alberto Salvia Novella (es20490446e) wrote :

This bug needs to be forwarded upstream (https://wiki.ubuntu.com/Bugs/HowToTriage#Forwarding_upstream).

Changed in empathy (Ubuntu):
importance: Undecided → High
Changed in hundredpapercuts:
status: New → Confirmed
Revision history for this message
Khurshid Alam (khurshid-alam) wrote :

I can confirm this. But in my case it doesn't even integrate with messaging-menu. For any new message it shows a bubble but when I click messaging-menu there no empathy new-chat indicator. I have to open it from dash & double click on a contact which is blinking. But then it doesn't show the new message until a second message is send.

Revision history for this message
Alberto Salvia Novella (es20490446e) wrote :

This bug needs to:

1. Be notified to <https://wiki.ubuntu.com/Bugs/Upstream/GNOME>.
2. The notification link to be pasted into the "Empathy" project in this report.

Once this has been done, this bug will be ready to be worked on by a developer.

Changed in hundredpapercuts:
importance: Undecided → High
Revision history for this message
Tomasz Struczyński (t-struczynski) wrote :

The similar bug was created recently, https://bugs.launchpad.net/ubuntu/+source/empathy/+bug/1235472

Revision history for this message
Tomasz Struczyński (t-struczynski) wrote :

The bug is added on Gnome bugzilla - https://bugzilla.gnome.org/show_bug.cgi?id=724791

Alberto Salvia Novella (es20490446e)
Changed in empathy:
importance: Undecided → Unknown
status: New → Unknown
Changed in hundredpapercuts:
status: Confirmed → Triaged
Changed in empathy (Ubuntu):
status: Confirmed → Triaged
Bug Watch Updater (bug-watch-updater)
Changed in empathy:
importance: Unknown → High
status: Unknown → New
Revision history for this message
Kai Mast (kai-mast) wrote :

Still occurs in trusty :( We ship with an app that is basically unusable.

tags: added: trusty
Revision history for this message
Kai Mast (kai-mast) wrote :

Okay it seems like 3.10 from the Gnome3 ppa behaves a little better.

Maybe we could upgrade empathy? The current version is broken anyways.

Revision history for this message
Kai Mast (kai-mast) wrote :

Nevermind, bug seems to occur in 3.10 :(

Revision history for this message
Dave H (dave-hennigar) wrote :

This is a ridiculous bug to have in not one but two different versions of Ubuntu. Seriously?

Revision history for this message
almoser (almoser) wrote :

This bug is still present in the latest Trusty Beta. This bug is a pretty big issue when it comes down to user experience.

Revision history for this message
Todd (dudemansomebody) wrote :

Is this also a duplicate of bug #1019609 ?

I am having this same problem, cant recieve initial message from another user unless i open their box, close it, and reopen it.

Ubuntu 13.10, Empathy 3.8.4

Revision history for this message
Vladimir (semenov-mailbox) wrote :

This bug is present in 14.04!

Revision history for this message
Vladimir (semenov-mailbox) wrote :

Please correct this bug!!!!!!!!!!!!!!!!! :'-( :'-( :'-( :'-( :'-( :'-(

Revision history for this message
Khurshid Alam (khurshid-alam) wrote :

Well this bug was reported to upstream.But I don't think they will make a patch for 3.8 where latest stable version is 3.12. Why on earth is this even shipped with Ubuntu? It has been broken since 13.04. Pidgin should be default chat-messaging app.

Revision history for this message
Nicolas Delvaux (malizor) wrote :

I upgraded to empathy 3.12 via the following PPA and, for now, I don't encounter this bug anymore.
https://launchpad.net/~gnome3-team/+archive/ubuntu/gnome3-staging

I just added the PPA to my system, "sudo apt-get update && sudo apt-get install empathy" and then I removed the PPA because I didn't want to fully upgrade my system to Gnome 3.12.

Revision history for this message
Vladimir Jelen (vlada-f) wrote :

Still in 14.10 :-(

Revision history for this message
CrusaderAD (crusaderad-gmail) wrote :

W T F. FIx this already!

Revision history for this message
crunching-karma (crunching-karma) wrote :

14.10 still can reproduce.

Revision history for this message
Chapliev Viktor (viktor-tch) wrote :

Ubuntu 14.04.1 64bit
Empathy amd64 3.12.7-0ubuntu1+trusty1 from Gnome ppa https://launchpad.net/~gnome3-team/+archive/ubuntu/gnome3-staging
Bug NOT fixed.

Revision history for this message
CB (cbrchrt) wrote :

Changing to another theme fixed the problem for me.

Revision history for this message
Chapliev Viktor (viktor-tch) wrote :

Сonfirm. Changing to another theme (Boxes, Clean) fixed the problem.

Bug Watch Updater (bug-watch-updater)
Changed in empathy:
status: New → Confirmed
Revision history for this message
ls (litos) wrote :

Any updates?

Meghana vk (vkmegha57)
Changed in hundredpapercuts:
assignee: nobody → Meghana vk (vkmegha57)
To post a comment you must log in.
This report contains Public information  
Everyone can see this information.
Subscribing...

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.